Zoomcar Complaints & Reviews

Address: Chandigarh

I booked a zoomcar on 28 dec 2020 and till date i have not received any refund i have tried to contact them many times but none of their customer helpline number is working i have tried send emails but in no replies came.

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I booked zoomcar on 14th December 2020
At 01:30AM,
You requested to pay 1000 rs. extra deposit to confirm the booking and i paid it, after that your garage operator hand over me empty fuel which was fuel by me and i uploaded the bill,
In your policy there is in written that refund will take 30 days to credit in same payment method but its 51 days completed and I didn’t get my refund of rupees 983.
This is my gentle request to you please initiate my refund on immediate basis or else i will personally go the consumer court and near by police station to register against zoomcar pvt ltd.
Thankyou

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Address: Karnataka

Dear Sir, I am writing to you because I would like to make an official complaint. My name is Nikhil Mothanga and over the past two / three months, I have been trying to get my refund back of booking of rental car

We are unable to contact customer service after the service

Refund is taking near one month and unable to know the status of the refund

Employees from Zoomcar not providing proper detail and very harshly speaking to the customer ( Contacted number from Zoomcar Mob.[protected])

Booking ID : JPS6NFNWS
Mob : [protected]
Refund Amount : 1905 +300

Regards,
Nikhil Mothanga

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I had booked a zoomcar for a 7-day period in 1st May paying 21, 174 rupees for the days 8, 9, 10, 11, 12, 13, 14, 15 of the month October 2020. There was a 100% refund offer for the booking.

Later I cancelled the booking on 3rd August 2020, and I was promised the refund. Screenshot attached. The refund has not got initiated until today. Request immediate attention.

Zoomcar being a market leader in the rental...

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I have booked zoom car on 25th nov 2021 @ pune, to visit enpro - alendi markel. Booking id . JPS6N4TJL.

Vehicle no - MH43 BG 9378. Start time 8am - drop off time -630pm.

Total paid rs.2769, trip cost - rs.1470/- refund rs.1299/- (include the fuel cost)

Despite send several messages through mobile app no response for my refund in my credit card account. In the app still the refund amount shows balance as rs.1299/-.

When we try to contact to their customer care no, even for the registered mobile no it do not connect to the agent. Very much disappointed.

Zoom car please my refund amount immediately. As already 70 days over including today.

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I had made 2 bookings with Zoomcar on 31st Dec 2020 and 2nd Jan 2021 in Mumbai which were automatically cancelled by their end however no refund is yet received.

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I have made the booking one month back and cancelled by zoom car due to unavailability of cars. My booking id is JPS6NXQW1.

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Address: kondapur, hyderabad

I have 3 different pending refunds from zoom car .
and one pending refund over 34 days and another refund automatically canceled. no response from their support team regarding this..
they cheating normal users

pending refund booking ID
1 - JPS6NXKQK (Pending refund amount - Rs 558/-)
2 - JPS6N66A4 (Pending refund amount - Rs 1240/-)
3 - JPS6N69TL (Pending refund amount - Rs 1648/-)

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A

Abdul Haseeb P P

Feb 17, 2021

still, this issue not solved for almost 45 days

Reply

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Address: Hyderabad

I made a booking for 10th December and i updated the fuel bills, that is not yet credited, It's has been almost 2 months.

Booking ID : JPS6NF5T4
Refund Amount : 3000/-

Also i made another booking for 1st January and cancelled the booking, Still i didn't get any cancelled amount.

Booking ID : JPS6NBSKF
Booking Amount : 678

I tried to reach out the service, there is no response from care. Atleast can you please respond on this complaint and below are my contact details

Name : Syam Kumar
Ph : [protected] / [protected]
Email : [protected]@gmail.com

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Address: Zoomcar India Private Limited Jamals Musfira Chambers, Door No. 17/4, 1st Floor, Jagannathan Road, Nungambakkam, Chennai - 600034

Website: www.zoomcar.com/trichy

I have booked zoomcar on 31.10.2020. after that I am unable to use zoomcar. Hence I CANCELLED my bookings, still now The amount not refunded the amount of RS 2370- INR and my Booking ID: JPS6N2QYM.

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Address: Bengaluru

Website: Zoomcar

After uploading license and giving booking amount I got call from company and they said my booking is cancelled because my license is of Pali and they do not give car to the people having pali license. As per the constitution it is illegal to discriminate one on the basis of the place he/she belongs to. There is no customer care number. I tried reaching them on Facebook but they reply the same that refund will be initiated. Its been 2 months and they have stolen my money. Please help.

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I have booked zoom car on October 30 still I have not got my 2900 refund I have dropped so many mails but no response

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Website: Zoomcar.com

I have booked zoomcar on 29th december 2020 and on 2nd january 2021.
After completion of booking, i was informed that refund will be initiated in 7days.
It has been more than a month that I have not got the refund. The customer care number does no work and they dont reply to emails.
Looks like a big fraud company.
Please look into it and help me to get back the refund.
2nd january booking id: JPS6NXU8F
29th december 2020 booking id: JPS6NB9TK

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Mar 22, 2021

Updated by Debayan Basu More than a month gone that i have posted this complaint! No action taken, and no refund received!
Please look into it!

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Team,

I have booked a zoom car in month of September 2020 and unfortunately i had to cancel the booking due to Covid situation. The company has not processed my refund so far. There have been multiple follow ups, but everyone i receive a response that it will be processed soon.

Regards,
Tarinder Singh
[protected]

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Address: coconut garden layout, Ayyappanagar, KR Puram

Hello, its very disappointing to say that for both of my cancelled and completed bookings, zoomcar is not initiating refund at all. Could you pls help me. Much Thanks.

Booking details - JPS6NB7MW, JPS6N2ZXY.

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I have booked zoomcar twice and the services provided was good but disappointed with the refund process because it is taking more time, it's been more than one month and still the status showing in process .

I would like to request you to kindly look into it seriously and make the process as soon as possible

Enclosing the trip details

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka

I had book a car from Nagpur in the month of November. Where car charges include fuel as well. I had to refill the car with fuel worth 6310/- which should get a refund as per the policy within 10 days of completion of booking. But till now sir no refund has been done from Zoomcar. Dropping an email every day where they are not replying to the mail even nor sharing the update. Visit the Bangalore office as well where no one is working from the office. Where customer care numbers are not reachable where one number is working fine.. That will get connected only if the active booking is on your number from Zoomcar. This is the email of Zoomcar: Zoomcar Help Customer care no:+91 [protected] kindly help me to get my money back from Zoomcar. Booking Detail: Booking is on my name: Sanjay Soni

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I had made a payment of amount 2326 for 4 times on zoomcar and for 3 times the transaction failed amount debited from cards but car not booked. I had spoken to zoomcar they had told they haven't received money. But when I contacted razoropay they have said the money is with zoomcar. Could please check and process my refund. I am attaching the screenshots of my payments. It's been more than a week please do as soon as possible. Worst customer service you provide.

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Address: Mohali

I completed the My travel through Zoomcar app bookings and they owe me 1999/- rupees refund, they neither paid me nor responded to my emails/telephonic conversations

I am still trying to get in contact with them but they are not providing any response tho my queries, to be frank they don't have any customer service
No option is available to talk to them
Further, only emails can be send to them through their app but they are not available for you to see them in future and they don't reply you also.

My booking ID is JPS6NTG9R

Zoomcar customer support has been notified about the posted complaint.

Feb 11, 2021

Updated by velaga vijaya kumar No response has been received till date.
Kindly do the needful

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Address: Bangalore

Still cancellation amout is pending since 4/12/2020.booking id:JPS6N2L2Q.zoom car dont have proper after booking service.once booking is over we can't able to reach them . Even every time they taking 2 months to proceed refunds(30+ days against their policy) .No response on mails.On my birthday zoomcar failed to provide me car so that they cancelled my booking from their side .

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 96

Refund not given by zoomcar

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Refund for booking zoomcar

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Refund not received - Booking ID : JPS6NFNWS

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Refund is not initiated since August 2020

Zoom car complaint - Refund not received for ride done on 25 NOV 2020, ID NO - JPS6N4TJL

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Pending Refund amount of7867

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Zoomcar cancelled booking refund not received

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3 pending refund from zoom car

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Fuel Refund amount is not credited

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Refund not issued more than a months

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Refund not refunded

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Refund pending for so many months

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Refund amount for zoomcar

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Refund Not Received Since Sept 2020

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Refund not received for Cancelled and completed trips

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Refund pending

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No Fuel refund provided

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Refund not processed it's been a week

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Regarding pending refund of trip completed 4 months ago

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Cancellation amount

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