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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 96

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S
Shaleen Sharma
from Kanth, Uttar Pradesh
Feb 3, 2021
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I had made 2 bookings with Zoomcar on 31st Dec 2020 and 2nd Jan 2021 in Mumbai which were automatically cancelled by their end however no refund is yet received.
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    D
    Deadpool Universe
    from Bengaluru, Karnataka
    Feb 3, 2021
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    I have made the booking one month back and cancelled by zoom car due to unavailability of cars. My booking id is JPS6NXQW1.
    Zoomcar customer support has been notified about the posted complaint.
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      A
      Abdul Haseeb P P
      Feb 3, 2021
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      Address: kondapur, hyderabad

      I have 3 different pending refunds from zoom car .
      and one pending refund over 34 days and another refund automatically canceled. no response from their support team regarding this..
      they cheating normal users

      pending refund booking ID
      1 - JPS6NXKQK (Pending refund amount - Rs 558/-)
      2 - JPS6N66A4 (Pending refund amount - Rs 1240/-)
      3 - JPS6N69TL (Pending refund amount - Rs 1648/-)
      +1 photos
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      still, this issue not solved for almost 45 days
      Reply
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        S
        syamkumar055
        from Hyderabad, Telangana
        Feb 3, 2021
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        Address: Hyderabad

        I made a booking for 10th December and i updated the fuel bills, that is not yet credited, It's has been almost 2 months.

        Booking ID : JPS6NF5T4
        Refund Amount : 3000/-

        Also i made another booking for 1st January and cancelled the booking, Still i didn't get any cancelled amount.

        Booking ID : JPS6NBSKF
        Booking Amount : 678

        I tried to reach out the service, there is no response from care. Atleast can you please respond on this complaint and below are my contact details

        Name : Syam Kumar
        Ph : [protected] / [protected]
        Email : [protected]@gmail.com
        Zoomcar customer support has been notified about the posted complaint.
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          K
          Kumaran Velu
          from Nāmakkal, Tamil Nadu
          Feb 3, 2021
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          Address: Zoomcar India Private Limited Jamals Musfira Chambers, Door No. 17/4, 1st Floor, Jagannathan Road, Nungambakkam, Chennai - 600034
          Website: www.zoomcar.com/trichy

          I have booked zoomcar on 31.10.2020. after that I am unable to use zoomcar. Hence I CANCELLED my bookings, still now The amount not refunded the amount of RS 2370- INR and my Booking ID: JPS6N2QYM.
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            A
            Abhimanyu Singh Choudhary
            from Bilara, Rajasthan
            Feb 2, 2021
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            Address: Bengaluru
            Website: Zoomcar

            After uploading license and giving booking amount I got call from company and they said my booking is cancelled because my license is of Pali and they do not give car to the people having pali license. As per the constitution it is illegal to discriminate one on the basis of the place he/she belongs to. There is no customer care number. I tried reaching them on Facebook but they reply the same that refund will be initiated. Its been 2 months and they have stolen my money. Please help.
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              R
              Raghavendra S A
              from Bengaluru, Karnataka
              Feb 2, 2021
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              I have booked zoom car on October 30 still I have not got my 2900 refund I have dropped so many mails but no response
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                D
                Debayan Basu
                Feb 2, 2021
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                Website: Zoomcar.com

                I have booked zoomcar on 29th december 2020 and on 2nd january 2021.
                After completion of booking, i was informed that refund will be initiated in 7days.
                It has been more than a month that I have not got the refund. The customer care number does no work and they dont reply to emails.
                Looks like a big fraud company.
                Please look into it and help me to get back the refund.
                2nd january booking id: JPS6NXU8F
                29th december 2020 booking id: JPS6NB9TK
                +1 photos
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                Mar 22, 2021
                Updated by Debayan Basu                 More than a month gone that i have posted this complaint! No action taken, and no refund received!
                Please look into it!
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                  T
                  Tarinder Bhatia
                  from New Delhi, Delhi
                  Feb 2, 2021
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                  Team,

                  I have booked a zoom car in month of September 2020 and unfortunately i had to cancel the booking due to Covid situation. The company has not processed my refund so far. There have been multiple follow ups, but everyone i receive a response that it will be processed soon.

                  Regards,
                  Tarinder Singh
                  [protected]
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                    R
                    Reddeiah Malepati
                    from Mumbai, Maharashtra
                    Feb 2, 2021
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                    Address: coconut garden layout, Ayyappanagar, KR Puram

                    Hello, its very disappointing to say that for both of my cancelled and completed bookings, zoomcar is not initiating refund at all. Could you pls help me. Much Thanks.

                    Booking details - JPS6NB7MW, JPS6N2ZXY.
                    Zoomcar customer support has been notified about the posted complaint.
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                      A
                      Abhijith Mohanan
                      Feb 2, 2021
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                      I have booked zoomcar twice and the services provided was good but disappointed with the refund process because it is taking more time, it's been more than one month and still the status showing in process .

                      I would like to request you to kindly look into it seriously and make the process as soon as possible

                      Enclosing the trip details
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                        S
                        sanjaysoni8295
                        Feb 2, 2021
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                        Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka

                        I had book a car from Nagpur in the month of November. Where car charges include fuel as well. I had to refill the car with fuel worth 6310/- which should get a refund as per the policy within 10 days of completion of booking. But till now sir no refund has been done from Zoomcar. Dropping an email every day where they are not replying to the mail even nor sharing the update. Visit the Bangalore office as well where no one is working from the office. Where customer care numbers are not reachable where one number is working fine.. That will get connected only if the active booking is on your number from Zoomcar. This is the email of Zoomcar: Zoomcar Help Customer care no:+91 [protected] kindly help me to get my money back from Zoomcar. Booking Detail: Booking is on my name: Sanjay Soni
                        Zoomcar customer support has been notified about the posted complaint.
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                          D
                          Dinesh Reddy kaja
                          from Noida, Uttar Pradesh
                          Feb 1, 2021
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                          I had made a payment of amount 2326 for 4 times on zoomcar and for 3 times the transaction failed amount debited from cards but car not booked. I had spoken to zoomcar they had told they haven't received money. But when I contacted razoropay they have said the money is with zoomcar. Could please check and process my refund. I am attaching the screenshots of my payments. It's been more than a week please do as soon as possible. Worst customer service you provide.
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                            V
                            velaga vijaya kumar
                            from Nangal, Punjab
                            Feb 1, 2021
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                            Address: Mohali

                            I completed the My travel through Zoomcar app bookings and they owe me 1999/- rupees refund, they neither paid me nor responded to my emails/telephonic conversations

                            I am still trying to get in contact with them but they are not providing any response tho my queries, to be frank they don't have any customer service
                            No option is available to talk to them
                            Further, only emails can be send to them through their app but they are not available for you to see them in future and they don't reply you also.

                            My booking ID is JPS6NTG9R
                            Zoomcar customer support has been notified about the posted complaint.
                            Feb 11, 2021
                            Updated by velaga vijaya kumar                             No response has been received till date.
                            Kindly do the needful
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                              M
                              mayappa patil
                              from Powai, Maharashtra
                              Feb 1, 2021
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                              Address: Bangalore

                              Still cancellation amout is pending since 4/12/2020.booking id:JPS6N2L2Q.zoom car dont have proper after booking service.once booking is over we can't able to reach them . Even every time they taking 2 months to proceed refunds(30+ days against their policy) .No response on mails.On my birthday zoomcar failed to provide me car so that they cancelled my booking from their side .
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                                B
                                BoopathI.s
                                from Porur, Tamil Nadu
                                Feb 1, 2021
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                                Address: Karnanithi nagar anakaputhur chennai-600070
                                Website: Search google

                                Cancellation refund amount 1, 248 not received
                                Plz kindly refund my cancellation refund amount. My booking id JPS6NXRX8
                                +1 photos
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                                Feb 01, 2021
                                Updated by BoopathI.s                                 Cancellation refund amount 1, 248 not received
                                Plz kindly refund my cancellation refund amount. My booking id JPS6NXRX8

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                                  M
                                  Mohan_20
                                  from Chandigarh, Chandigarh
                                  Feb 1, 2021
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                                  Website: www.zoomcar.com

                                  Refund not initiated even after 1 month for two bookings ID- JPS6NBKSE & JPS6NF0ZI.
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                                    M
                                    mushiii2000
                                    Jan 31, 2021
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                                    Address: Bangalore

                                    I have been charged twice on my 2 different credit cards and have not received booking confirmation id. This is really a big scam that has happened from ZOOM CAR. I am going to sue this company. Zoom car has become hopeless now after lock down.

                                    I have already Raised Dispute from my Banks for both Transactions and Have sent numerous complain on the zoom car portal, No response yet from them.

                                    This Scam really need to stop. How dare they charge if they do not provide service.
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                                      R
                                      rahuldhole72
                                      Jan 31, 2021
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                                      I have booked one zoom car from Vashi new mumbai on 10th of August 2020, but zoomcar failed to provide car at the time of pick up. I have pain 1528 rupeess in advance which zoomcar suppose to refund me. But it's 6 months now and zoom car has not refunded me my money back even after filling report, and mail and talk with consumer care.
                                      Kindly to the needful.
                                      Thank you
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                                        B
                                        Bennington
                                        Jan 29, 2021
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                                        Hi Sir/Madam,

                                        I have booked a car through Zoom Car app and cancelled it, I didn't the refund back, it's been 3 months since I cancelled the booking. Kindly look into it and do the needful at the earliest.

                                        Booking ID: JPS6N20P2

                                        PFA

                                        Thanks,
                                        Bennington
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