Zoomcar Complaints & Reviews

I have booked zoomcar twice and the services provided was good but disappointed with the refund process because it is taking more time, it's been more than one month and still the status showing in process .

I would like to request you to kindly look into it seriously and make the process as soon as possible

Enclosing the trip details

I had book a car from Nagpur in the month of November. Where car charges include fuel as well. I had to refill the car with fuel worth 6310/- which should get a refund as per the policy within 10 days of completion of booking. But till now sir no refund has been done from Zoomcar. Dropping an email every day where they are not replying to the mail even nor sharing the update. Visit the Bangalore office as well where no one is working from the office. Where customer care numbers are not reachable where one number is working fine.. That will get connected only if the active booking is on your number from Zoomcar. This is the email of Zoomcar: Zoomcar Help Customer care no:+91 [protected] kindly help me to get my money back from Zoomcar. Booking Detail: Booking is on my name: Sanjay Soni

I had made a payment of amount 2326 for 4 times on zoomcar and for 3 times the transaction failed amount debited from cards but car not booked. I had spoken to zoomcar they had told they haven't received money. But when I contacted razoropay they have said the money is with zoomcar. Could please check and process my refund. I am attaching the screenshots of my payments. It's been more than a week please do as soon as possible. Worst customer service you provide.

I completed the My travel through Zoomcar app bookings and they owe me 1999/- rupees refund, they neither paid me nor responded to my emails/telephonic conversations

I am still trying to get in contact with them but they are not providing any response tho my queries, to be frank they don't have any customer service
No option is available to talk to them
Further, only emails can be send to them through their app but they are not available for you to see them in future and they don't reply you also.

My booking ID is JPS6NTG9R

Still cancellation amout is pending since 4/12/2020.booking id:JPS6N2L2Q.zoom car dont have proper after booking service.once booking is over we can't able to reach them . Even every time they taking 2 months to proceed refunds(30+ days against their policy) .No response on mails.On my birthday zoomcar failed to provide me car so that they cancelled my booking from their side .

Cancellation refund amount 1, 248 not received
Plz kindly refund my cancellation refund amount. My booking id JPS6NXRX8

Refund not initiated even after 1 month for two bookings ID- JPS6NBKSE & JPS6NF0ZI.

I have been charged twice on my 2 different credit cards and have not received booking confirmation id. This is really a big scam that has happened from ZOOM CAR. I am going to sue this company. Zoom car has become hopeless now after lock down.

I have already Raised Dispute from my Banks for both Transactions and Have sent numerous complain on the zoom car portal, No response yet from them.

This Scam really need to stop. How dare they charge if they do not provide service.

I have booked one zoom car from Vashi new mumbai on 10th of August 2020, but zoomcar failed to provide car at the time of pick up. I have pain 1528 rupeess in advance which zoomcar suppose to refund me. But it's 6 months now and zoom car has not refunded me my money back even after filling report, and mail and talk with consumer care.
Kindly to the needful.
Thank you

Hi Sir/Madam,

I have booked a car through Zoom Car app and cancelled it, I didn't the refund back, it's been 3 months since I cancelled the booking. Kindly look into it and do the needful at the earliest.

Booking ID: JPS6N20P2

PFA

Thanks,
Bennington

I had booked a car for 5th June 2020.

Zoomcar has not yet refunded the deposit amount.

The Booking ID is # JPS6NY5NI

I have used Zoom car service 3 times, each time they have taken deposit amount from me, after completion of rides my security deposit amount is not yet refunded. made several complaints but issue is not yet resolved. please help me to get my refunds.
Screen shot of my bookings attached.

I had cancelled my zoomcar booking with # JPS6NOVAC on May 5. I have a refund pending of amount INR10252 with zoomcar. As per policy terms refund should be complete in maximum 30 days. Zoomcar has already overshot this limit by 7 months.

The customer care is not responding to refund requests.

Kindly do the needful to get my refund.

I have cancelled on zoomcar booking on 9th Jan, 2021. It has been 20 days now and there is no refund process even initiated. The customer support is of no use, and there is no assistance provided on behalf of zoomcar.
I therefore request to please look into my refund amount of Rs9106, as it's urgent

Hello
I booked a car in zoom october and cancelled the booking in november and now it is more than 3 months they are not giving my refund back and they are not also justifying any reason.
I am facing a lots of problem because of this and my financial condition is also not good. I am in a debt and I am not getting my own money back from these people.

Hello sir,

i have booked zoom car two times and i did not got my cancellation amount yet its more then 2 months .

1. Booking id - JPS6N2F23
date - 10/11/2020
Amount - 2103

2. booking id - JPS6NF112
date - 06/12/2020
Amount - 2951

I booked a car from zoomcar in the month of July, 2020. For this i was asked to deposit Rs 2999, which is refundable. It's been more than 6 months, I have not received this money back. I have been trying to negotiate with Zoomcar, initially over phone and then on twitter, to get my money back. but they have dogged my request everytime, saying that i should wait for some more time to get the money back. This is really frustrating. Please look into this. Thank you.
Booking ID - JPS6N5G2, Date 08 July to 09 July 2020. Bangalore.

Dear Sir, Aug 12th 2019- 3pm i have booked zoom car for emergency travel purpose, have paid Sum of Rs. 3775 as refundable deposit. Post which they hadnt sent the booked vehicle stating vehicle is unavilable and asked me to cancel same for the refund. Post cancellation i awaited a week for refund but nothing came up. Which when I raised complaint with zoom customer service they mentioned apologize and said the refund would take place in 30 days.

Further discussion trusting the sum will be refunded, upon emergency I rebooked another car with my friends app and same issue raised another Rs. 3000 gone which is yet not been refunded too...

1st booking done with registered mobile no : [protected]
Email ID :- [protected]@gmail.com

2nd booking done with registered Mobile no : [protected]
Email ID :- ajay.[protected]@gmail.com

I had contacted customer service post 30 days but this time the customer service voice mail hasn't connecting any calls to an executive.
I tried walkin to zoom car office at Bangalore diamond district, but had not been allowed in to meet any executive.
There is no response on my refund at all.
I am disappointed with zoom car service and this money laundering if this the case I will never recommend zoom car to any of my circulation and not to get trap with zoom car.
Hoping a response and closure towards this email before I login legal complaint further.

Regards

Jennifer

Dear Zoom Customer Care people,
I am sorry to ask these questions
1. Is it an ethical company or a fraud company
2. Why you have suffered all people on a single concept, i.e., not refund Money without any clarification.
3.why you are cheated people and suffered a lot by hampering this type of issue.
4. Finally are you have humanity or have a family

If Kindly resolve issues that are genuine.
My Self: G Bala Raju ( [protected])
Trip Id- JPS6NA29T
17th September onwards, my refund ( Rs.5, 444/-) is pending.
Kindly behave like a human and follow ethics which gives best to your family.

I made two bookings on October for that Zoomcar has pending of around 5000 Rs. Still it is not returning it