Zoomcar Complaints & Reviews

I had booked a car for 5th June 2020.

Zoomcar has not yet refunded the deposit amount.

The Booking ID is # JPS6NY5NI

I have used Zoom car service 3 times, each time they have taken deposit amount from me, after completion of rides my security deposit amount is not yet refunded. made several complaints but issue is not yet resolved. please help me to get my refunds.
Screen shot of my bookings attached.

I had cancelled my zoomcar booking with # JPS6NOVAC on May 5. I have a refund pending of amount INR10252 with zoomcar. As per policy terms refund should be complete in maximum 30 days. Zoomcar has already overshot this limit by 7 months.

The customer care is not responding to refund requests.

Kindly do the needful to get my refund.

I have cancelled on zoomcar booking on 9th Jan, 2021. It has been 20 days now and there is no refund process even initiated. The customer support is of no use, and there is no assistance provided on behalf of zoomcar.
I therefore request to please look into my refund amount of Rs9106, as it's urgent

Hello
I booked a car in zoom october and cancelled the booking in november and now it is more than 3 months they are not giving my refund back and they are not also justifying any reason.
I am facing a lots of problem because of this and my financial condition is also not good. I am in a debt and I am not getting my own money back from these people.

Hello sir,

i have booked zoom car two times and i did not got my cancellation amount yet its more then 2 months .

1. Booking id - JPS6N2F23
date - 10/11/2020
Amount - 2103

2. booking id - JPS6NF112
date - 06/12/2020
Amount - 2951

I booked a car from zoomcar in the month of July, 2020. For this i was asked to deposit Rs 2999, which is refundable. It's been more than 6 months, I have not received this money back. I have been trying to negotiate with Zoomcar, initially over phone and then on twitter, to get my money back. but they have dogged my request everytime, saying that i should wait for some more time to get the money back. This is really frustrating. Please look into this. Thank you.
Booking ID - JPS6N5G2, Date 08 July to 09 July 2020. Bangalore.

Dear Sir, Aug 12th 2019- 3pm i have booked zoom car for emergency travel purpose, have paid Sum of Rs. 3775 as refundable deposit. Post which they hadnt sent the booked vehicle stating vehicle is unavilable and asked me to cancel same for the refund. Post cancellation i awaited a week for refund but nothing came up. Which when I raised complaint with zoom customer service they mentioned apologize and said the refund would take place in 30 days.

Further discussion trusting the sum will be refunded, upon emergency I rebooked another car with my friends app and same issue raised another Rs. 3000 gone which is yet not been refunded too...

1st booking done with registered mobile no : [protected]
Email ID :- [protected]@gmail.com

2nd booking done with registered Mobile no : [protected]
Email ID :- ajay.[protected]@gmail.com

I had contacted customer service post 30 days but this time the customer service voice mail hasn't connecting any calls to an executive.
I tried walkin to zoom car office at Bangalore diamond district, but had not been allowed in to meet any executive.
There is no response on my refund at all.
I am disappointed with zoom car service and this money laundering if this the case I will never recommend zoom car to any of my circulation and not to get trap with zoom car.
Hoping a response and closure towards this email before I login legal complaint further.

Regards

Jennifer

Dear Zoom Customer Care people,
I am sorry to ask these questions
1. Is it an ethical company or a fraud company
2. Why you have suffered all people on a single concept, i.e., not refund Money without any clarification.
3.why you are cheated people and suffered a lot by hampering this type of issue.
4. Finally are you have humanity or have a family

If Kindly resolve issues that are genuine.
My Self: G Bala Raju ( [protected])
Trip Id- JPS6NA29T
17th September onwards, my refund ( Rs.5, 444/-) is pending.
Kindly behave like a human and follow ethics which gives best to your family.

I made two bookings on October for that Zoomcar has pending of around 5000 Rs. Still it is not returning it

Refund pending since nov 21 . The email id keeps bouncing back emails and the number provided for customer service is not reachable once the booking ends.

The govt must step in and close such frivoulous companies.

Hi Team,

This is to inform you that we are having very bad experiences with Zoom car services

We are unable to contact customer service after the service

Refund is taking near one month and unable to know the status of the refund

Employees from Zoomcar not providing proper detail and very harshly speaking to the customer ( Contacted number from Zoomcar Mob.[protected])

Booking ID : JPS6NFNWS
Mob : [protected]
Refund Amount : 1905 +300

Regards,
Nikhil Mothanga

Maine Oct me maine car book ki thi plus jab mujhe car dene ke baad car already puncture thi muje hawa bhar ke di hkgayi thi 10 2 km bad samjh me aya toh maine hi puncture nikala tha ettni gandi service di gayi hai mujhe uska receipt bji uploaded ki hai ..plu mujhe mera refund aaj tak nai mila hai naki mujhe apne contact us karne baad koi rply ya cl kiya hai..agar mera problem resolved nai hua toh me apke against compliant karne wla hu..apko bahot tym diya hai maine

I booked Zoomcar for a drive planned from 16th May 2020 to 18th May 2020. I paid the full amount of Rs.7683 /- (Including Security deposit of Rs.2999/-). I cancelled the ride bcoz of lockdown & returned back to my native place. The cancellation was done on April 14th 2020. I am waiting for the refund till date after multiple follow up’s with Zoomcar team via customer care & even multiple reminder mails also. No response/confirmation received till date.

Hi Team,

My trip is completed on 25-NOV-2020, I have complained to zoomcar customer care multiple times and also made multiple written complaints.

Everytime, zoomcar customer care executive is saying the refund amount(1999 inr) will be credited to bank account within 24 hrs.

But they are not processing the refund, please help me for getting the refund amount in my bank account.

Following are my details:

Booking Id: JPS6N2012

Booking completion date: 25-Nov-2020

Vehicle Number: TS07UH9906

Refund amount : 1999 ruppees

Registered mobile: [protected], alternate no: [protected]

This is in reference to the booking ID JPS6NTXA6 in the name of Abhishek Medhi. This booking was cancelled from the zoomcar side on 25 December 2019. It's been more than a month i didnot receive my refund.

My Zoomcar booking was cancelled on 17th december, saying that the vehicle was not availabel, and the refund for the same is still pending, despite repeated emails, there is no response from them to resolve this and their customer care numbers are not reachable most of the times. please find the details for the booking below

I canceled my zoom car booking on 7th December and the refund for the same is still pending, despite repeated emails, there is no response from them to resolve this and their customer care numbers are not reachable most of the times. please find the details for the booking below

I have not received refund since last 6 months after several followup.

Dear Sir,
I am asking about my refund, which is pending for a long back.
Booking I: JPS6N442M, Refund pending of INR 4, 564. its over month, and Many customer are facing same issue. Its Customer hard earned money that Zoomcar is looting.

What's happening from your side? Idid not to understand your Good service.