Zoomcar Complaints & Reviews

This is in reference to the booking ID JPS6NTXA6 in the name of Abhishek Medhi. This booking was cancelled from the zoomcar side on 25 December 2019. It's been more than a month i didnot receive my refund.

My Zoomcar booking was cancelled on 17th december, saying that the vehicle was not availabel, and the refund for the same is still pending, despite repeated emails, there is no response from them to resolve this and their customer care numbers are not reachable most of the times. please find the details for the booking below

I canceled my zoom car booking on 7th December and the refund for the same is still pending, despite repeated emails, there is no response from them to resolve this and their customer care numbers are not reachable most of the times. please find the details for the booking below

I have not received refund since last 6 months after several followup.

Dear Sir,
I am asking about my refund, which is pending for a long back.
Booking I: JPS6N442M, Refund pending of INR 4, 564. its over month, and Many customer are facing same issue. Its Customer hard earned money that Zoomcar is looting.

What's happening from your side? Idid not to understand your Good service.

I have a refund pending of 8556₹ and the refund is pending from the last 1 month there is no complaint number or anyway of contacting the Zoomcar employees.

I have not received my refund till date. I have attached my cancelled details. I am trying to get my refund but no answer from zoom car team. I don't find any possible way. But hope some day I will get my refund.

They cancelled my booking for december never refunded. Then i booked other booking that refund is pending. No way to communicate customer care

Hi sir,
Zoom car is making fraud. I have booked a zoomcar and they have to refund the amount. They are showing in their status and the customer support staff told it will be processed soon. Its been more than a month, they have not refunded.

My booking id : JPS6N2LN6
Please find the dates and refund amount to be processed by them.
My phone number : [protected]

Booking id :- JPS6NBEDV Its already been more than 30 days yet i have not received my refund amount no response from support and contact service also

As the payment was pending from 4 to 5 months hence we booked the car and asked them to refund the money or else we will hand over the car to police as we booked it On 17.01.2021 @3.30 Am and the end trip was till 7.30 But until we receive the refund we were not ready to handover the car. After few our the team of zoom car reached the place where car was parked and called me and asked me to pay the penalty of Rs.8000/- or else they informed they will lock the car here itself, As they asked e to talk to there CC team i called she told me like pay the amount on the spot or else the car will be locked hence we asked them to refund the amount then we will be handing over the car she was not agreeing hence i asked the to lock the car and i took the documents in-front of there team as they were not taking the keys so i locked the car and kept the key inside the and asked them to refund the amount and take the documents. Hence from 17 till 22 they have charged me 61, 119 thousand change on which bases i am not aware for same on 18 I have give a complaint to the station and i have kept all the videos what i have made for the same yesterday afternoon i received the call saying they need the documents hence i called them and handed over the documents as trip was ended they told there will be no charges added for the same you can give the documents back and we have refunded the amount for the same hence checked the refund is in process and the trip was ended there were no charges hence given the documents and taken the video as an proof saying there will be no charges applicable but when today morning checked there is outstanding of Rs.61, 119.

Hello Sir,
i tried to make a booking for a Maruti Swift (Red Color) Pick up from Coimbatore Airport from 24.04.2018 7 A.M to 24.04.2018 9 P.M @ Rs.1330 for 140 kilometers free. The total charges were Rs.3194 (Rs.2195 + Rs.999 as Security Deposit). The mode of Payment was through Net Banking through Indian Overseas Bank. The Payment Process was successful, the amount was debited from my Account. I have attached the Screenshots of my account statement with the narration for the transaction. But It was stated as "Payment Failure" when I was reverted back to Zoomcar page. Kindly look into the issue and let me know when the refund would be processed.

I have already written a mail, from the Help&Support section, in the Zoom car App.

My two month zoomcar Subscription of Maruti Baleno RJ14TE6887 ended on 19th November 2020 but my refund has not been made till now.

HI,
I had booked zoom car on 29th October for tarvel on 26th to 30th Nov.. it's been more than 60 days..I have not received my refund security of 2964/-. Kindly help me to get my refund.

Thanks
Kiran shetty

Hi Sir,
I'm HARISH
I Booked A Car But Payment Confirmation Pending...
I have Paid the Amount Please Cheak The Below Attached Payment Receipt

My Registered Mobile Number is : [protected]

Verify Fast
Please Help me

I have booked a car from 11:30 pm on 22nd Jan to 05:00 am 23rd Jan. The payment has been debited and I have received confirmation about the amount being debited but there is no sign of a confirmation of the booking. The page says to wait for 30 mins but its been almost more than an hour now.

Already 5months over but I didn’t get the refund amount, they are not responding properly

I had two bookings in Zoomcar, first on 24/08/2020 and second on 24/09/2020, the first journey was completed and the security refund of Rs. 407 is still pending even after four months which is supposed to be refunded after 30 days, Similarly the second booking the journey was cancelled and the whole amount is to be refunded, i.e Rs 3863.

Total amount :407+3863= 4270
Booking ID(First booking): JPS6NTUB4
Booking ID(Second booking): JPS6NELQS

Please help to claim this refund.

Zoomcar has not yet refunded Rs 9442 for booking ID JPS6NJTTY . Booking was cancelled on 24 March 2020 its been 10 months and the amount is still not refunded.
I have been constantly reminding the same to Zoomcar through their app by email but no reply for the same.
I want my refund immediately

I have booked the car on 08th Aug 2020 same day i dropped the car. they suppose to give 1000 refund. i have called many times and many mails and some time customer care will not connect so soon also. it says you don't have upcoming bookings and hence can not connect call center. they are playing very well keeping customer fund. not able to connect immediately also. frustrated with all the administrations with managers.