Zoomcar Complaints & Reviews

Pending My Amount Rs:54444/-

My Self G Bala Raju From Andhrapradesh. My Contact Number is [protected]
My Id -JPS6NA295
My Trip has been done on 17th September 2020 without any interruption. In this context refund of Rs:5444/- will be pending so far. No one is responding and not bother about my refund. After my 1st trip, I feel so happy about your service but your negligence on my refund will reflect me not booking again even I need more times. Because I don't want to circle back regarding my refund. So Kindly release my refund even to see this Message.
Regards,
G Bala Raju

I have booked zoomcar and then cancelled as per zoomcar policy they have to return amount within one month. But it's almost 3 months not deposited my refund.

I have trying to raise a complant from long back...there is no response still waiting for two refunds pending...customer care is not at all supportive for the customers.

I took zoom car on 5-6 September 2020 and its been more than 4 months still i haven’t received my deposit refund amount of ₹5, 670. This is not tolerable and even i am unable to contact customer care executive. Worst service. I need my refund asap. This is not acceptable at any cost to receive this kind of service.

I have not yet received the refund of security deposit since 8-9 months. they are not responding to any call. They have disabled the contact us option from the web and mobile app.
should I go to for a police complaint now. please suggest.

I have booked a zoomcar on 18th dec with below details,
Booking (id: JPS6NBH4F) for Ford Ecosport from 04:00 PM, 18 Dec to 11:00 PM, 18 Dec at Bellandur is confirmed.
But I cancelled it before starting itself,
they charged 1302 rupees as cancellation fee but till now they haven't refunded rest amount of 3800.

*No customer support is available, and they are not responding to emails also*
please help me in this issue.

Hi Team,

I am yet to receive the security deposit plus fuel charges for two trips done on 17 Sep and 8 Oct 2020. The booking IDs are JPS6NEKXO and JPS6NVRXC respectively.
It has been more than 3 months since the trips are complete and there are no update from Zoomcar regarding the status of the refund. Request you to look into this issue and resolve it ASAP.

Regards,
Varun Jayakumar

I have tried to book zoom car for twice and the booking not confirmed but payment was deducted. Even after 35 days the refund amount was not credited to my account. In addition to that I have a successful booking on dec4th. Still not get the refund. Tried to contact 100 times over support and customer care services also. Worst service at all.

I Havent recieved the refund amount of ₹7, 338 for the booking id JPS6N4504 which is more than 40 days. Please let me know about the refund.

Its been more than one month...i am still waiting for the refund of Rs 5694..

Its been more than one month...i am still waiting for the refund of Rs 5000

I cancelled my booking more then 10 months(march 2020) finished but still i didnt get my money. My booking id is JPS6NO4ET Near rs 20, 000 still pending.

It's been over 6 months I have not received my refund .Tried calling them many times, even dropped them mails but they don't respond at all. They only answer calls if you have bookings or else there system won't connect you with any of there executive. Till date I have not received refund for 2 bookings.This seems to be complete case of fraudulent and they are not even ashamed of it. There on field executives are like do whatever you want .It seems zoomcar is doing this on purpose.They are taking money of there customers and returning at all. They have not left any source to connect with them.

I did a booking in February and cancelled in in may. I need to recieve refund of 13671.

My booking id is JPS6N09B8

I have cancelled my trip with zoomcar on 25th Nov, 2020. It's been more than a month, but they have not refunded my amount yet. It seems like they are doing same thing with lot of people. They are not even replying to the complaints. My booking id is: JPS6N2DWH

I booked a ride on 01 Dec 20 and cancelled the same. Booking id JPS6NFZ0J. the refund amount 19082 is still pending even after more than 30 days.

I made a booking on Zoomcar on 3rd Sept'20 for 3 days but on the day of delivery Zoomcar cancelled the booking citing some technical fault in the car and promised to refund the full amount.

Following are the booking Details:

Booking ID - JPS6NAQHH
Booking Date - 3rd Sept'20
Zoomcar Cancellation Date - 4th Sept'20
Amount Paid - Rs 4, 690
Refund Amount Due - Rs 4, 690

It's been 4 months since I am following up for the refund, via facebook chat as their customer support number doesn't take complaint and there is no response to email, but every time they said that it will be refunded soon.

Requesting your support in resolving the same and getting me my refund at the earliest.

Thanks
Nishant Joshi

I made a booking on Zoomcar on 3rd Sept'20 for 3 days but cancelled it on the same day as they were not providing the doorstep delivery for that vehicle. But till date I have not received the refund.

Following are the booking Details:

Booking ID - JPS6NAQOH
Booking Date - 3rd Sept'20
Cancellation Date - 3rd Sept'20
Amount Paid - Rs 7, 460
Cancellation Charges - 200
Refund Amount Due - 7260

1) The refund amount due which reflecting on the website is wrong as they are not refunding the Home Delivery fee of Rs 199 even though it was cancelled from their side (email screenshot attached), so there is a dispute in the refund amount.

2) It's been 4 months since I am following up for the refund of Rs 7260, via facebook chat as their customer support number doesn't take complaint and there is no response to email, but every time they said that it will be refunded soon.

Requesting your support in resolving the same and getting me my refund.

Thanks
Nishant Joshi

I have cancelled my booking JPS6N0XI5 on 21st September and I still haven't received my refund yet. I have tried reaching customer care and I didn't get any response.

Total Refund Amount: 2926