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Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Mar 23, 2026

Complaints 5737

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2597

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3140

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Zoomcar reviews & complaints page 102

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I was cancelled a booking on 16th August 2020 but till now I didn't received any refund, I sent lots of email no reply from company

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Jan 08, 2021

Updated by balijasampath Still no refund from company

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Address: Bengaluru

I had booked a Zoom car from Bengaluru to Pune on 17th September. Soon after realizing their hidden cost I had cancelled the booking within hours same day. Post cancellation I am shown a refund of amount 9029. I have been chasing the company through FB adds as they have disconnected their customer care and they dont entertain request if a person doesnt have valid booking. I am really depressed after trying multiple options. Finally I am launching a complaint after suggestion from wellwisher. There are so many people who are awaiting refund for their bookings in zoom car since months. Not sure why company is blocking money of innocent customers. I am really traumatized by zoom car approach and would need support to get my money back.

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Address: Zoom car , Bangalore

Its been 2 months since zoom car have not refunded my money, there is no customer care number to call and they are not replying over the email

Booking id - JPS6N2LTW

Bill detail

I paid Rs[protected] from my side + 500 from zoomcar)
I'm this zoomcar returned 500 .
Out of 1524 ... 200 is for cancellations charge remaining 1324 is not yet refunded from zoom car this company is doing like this only to all the consumer even in fuel Refunding tooo.

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Dear sir, I was booked zoom car on September-07-2020, but immediately I have cancelled the booking, some amount Refund will be shown there but till now REFUND NOT intiated, please help me to refund as early as possible

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Name: Sudhanshu Ranjan
Email: sudhanshu.[protected]@gmail.com
Mobile No: [protected]
Booking ID: JPS6NOJ23
Invoice No: INQK[protected]
Date Of booking was from: April 24, 2020 to April 28, 2020.
I have cancelled in month of april 2020 but still I haven't got my refund of RS 13666. ZOOMCAR is harrasing me since last one year neither they are responding to any call nor to any mail. .I m continously trying to contact with them but none of there customer care number is being working. I have mailed them many times but they aren't respond.

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Address: Bangalore

Hello Team,

Please look-in to my refund issue from last 6 months.

BOOKING ID # JPS6NDS07

No contact to discuss about refund process.

Regards,
Praveen

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Its been 2 months since zoom car have not refunded my money, there is no customer care number to call and they are not replying over the email

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Hello sir/madam,
i am a zoomcar customer with email id: [protected]@gmail.com. I have a cancelled booking since march 2020 with ID:JPS6NJV4U. I was supposed to receive refund amount of Rs.8948. It's been ten months have completed since i have cancelled my booking but i haven't received my refund yet. please look into it and do needful as soon as possible.

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I have not received the refund amount of 12, 048 INR, and it has been more than a month. There is no response from them over emails or call. In fact, there is no answer to the customer care line as well. Please do the needful, PFA. 3 screenshots pertaining to my booking.

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Refund issue more than 5months no one is responding mail and more over there is no proper customer care number.

I need a call from your team and clear the amount, this is worst experience
In out of 25bookings. Registered number is [protected] and my contact number is [protected].

If still I didn't get any response I will go head further legal approach.

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Address: #553, BSR Homes, 15th cross, BEML Layout

I have booked the rental cars from zoom car. But the security deposit which we need to give initially which will hav to refund to me back after the trip . The security deposit is not refunded from 3months.

I have booked the zoom car twice . No deposit refunded till now. I have sent an email nor wtgan 10 but no response at all.

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Jan 06, 2021

Updated by Sushma kn Please sue the zoom car. There are plenty of people facing the same issues

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My three bookings were cancelled. Below are the booking id's and cancelled dates.
1. Booking id : JPS6NYHPR - cancelled on 01-Nov-2020 - amount due Rs.8484
2. Booking id : # JPS6NJPZM - cancelled on 21-Jun-2020 - amount due Rs.7215
3. Booking id : # JPS6NJZOY - cancelled on 16-May-2020 - amount due Rs.7156

I am yet to get refunds for above three bookings. An amount of Rs. 22855 (above three bookings) due to be refunded by the company but has not been refunded till date i.e 06-Jan-2020. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

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Address: Pitla Nilayam, fno 202, Gokul Plots , Hyderabad 500072

Hi,
There are 2 bookings for me with zoom car. Out of 2 one is cancelled and I had a ride on other one.
For those 2 bookings refund of rs 12247 is pending from May2020.
Till now refund is processed. I tried to contact customer car by call and email. But there is no response.

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Jan 06, 2021

Updated by HashN Hi,
There are 2 bookings for me with zoom car. Out of 2 one is cancelled and I had a ride on other one.
For those 2 bookings refund of rs 12247 is pending from May2020.
Till now refund is not processed. I tried to contact customer car by call and email. But there is no response.

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Hi, My booking JPS6NT0EA for 25-Oct was cancelled by Zoom due to non availability of Car at Hyderabad Airport . It is now more than 70 days since the booking was cancelled by zoom but I have not received the refund till date. As per the refund policy the refund should have been received in 30 days.
There is no option to contact the customer service over phone without an open booking and they are not responding to issues submitted over email on their website. There customer service cannot be contacted in anyways to enquire about the refund
Please help as the company has just siphoned away the money.
I would like to receive the refund of the complete amount ASAP.

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It has been four months since zoomcar has taken nearly 25000 from me and have failed to deliver the car and are not responding to my refund requests

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Pending My Amount Rs:54444/-

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Address: HIG-73,HB COLONY,BHAVANIPURAM, Andhra Pradesh

My Self G Bala Raju From Andhrapradesh. My Contact Number is [protected]
My Id -JPS6NA295
My Trip has been done on 17th September 2020 without any interruption. In this context refund of Rs:5444/- will be pending so far. No one is responding and not bother about my refund. After my 1st trip, I feel so happy about your service but your negligence on my refund will reflect me not booking again even I need more times. Because I don't want to circle back regarding my refund. So Kindly release my refund even to see this Message.
Regards,
G Bala Raju

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Bala Raju Ganteda

from Vijayawada, Andhra Pradesh

Jan 5, 2021

Kindly resolve my concern .Then i would like to book car before pongal

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Address: Hyderabd

I have booked zoomcar and then cancelled as per zoomcar policy they have to return amount within one month. But it's almost 3 months not deposited my refund.

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Address: 6-6-269/80 arunjyothi colony bansilalpet secunderabad

I have trying to raise a complant from long back...there is no response still waiting for two refunds pending...customer care is not at all supportive for the customers.

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Address: Zoom car, Banglore

I took zoom car on 5-6 September 2020 and its been more than 4 months still i haven’t received my deposit refund amount of ₹5, 670. This is not tolerable and even i am unable to contact customer care executive. Worst service. I need my refund asap. This is not acceptable at any cost to receive this kind of service.

Zoomcar Complaints & Reviews

File a complaint to Zoomcar

Zoomcar reviews & complaints page 102

Refund not giving

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Non Response and Pending Refund since 5 months

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Refunding of booking against cancellation amount

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Refund the total amount

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Refund pending since last one year

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Refund pending from 6 months

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Zoom car refund status

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Refudning held from 7 months

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Refund not processed | Booking ID: JPS6N4YAT

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Refund issue more than 5 months

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Deposit is not refunded

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Refund pending for more than 6 months

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Zoom car refund is pending from long time

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Refund Pending 70 days now - JPS6NT0EA

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no car delivery and no refund as promised

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so far my amount has been pending

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request for my refund which is pending so far from sept 16th 2020

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Refund of cancellation not paid since 3 months

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Refund pending from 90 days

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zoomcar refund not received for more than 4 months

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