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2.3
Updated: Nov 7, 2025
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S
sucithra
from Mumbai, Maharashtra
Jan 19, 2021
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I had booked a zoomcar in the month of November 2020. I was called the previous day of booking and told that they dont have car and cancelled it. They also said the amount would be refunded immediately as they have cancelled. Till now i havent received my refund and i am unable to reach them in any means. I paid through my credit card and i am already paying the interest and late fee for it. I was surprised to see this forum that most Zoom car customers didnt get their refund which doesnt sound good. Can I get my refund this week?
Zoomcar customer support has been notified about the posted complaint.
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    K
    kumar9898
    from Mumbai, Maharashtra
    Jan 18, 2021
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    Cancelled trip was on August 20th 2020. Refund pending Rs. 6108/- Even after multiple mails to zoomcar my money has not been refunded. Zoomcar have had my money for more than 150 days, i request zoomcar to refund it immediately.
    Zoomcar customer support has been notified about the posted complaint.
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      P
      Pratikjadhav07
      Jan 18, 2021
      Resolved
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      Resolved

      Booking id JPS6NKIAH. Refund not received it had been 6 months now. what service are you providing. You have again released a 50% discount offer still you're not able to refund the amount.
      +1 photos
      Jan 29, 2021
      Complaint marked as Resolved 
      it's not solved yet.
      Zoomcar customer support has been notified about the posted complaint.
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        S
        Sudhir Gaonkar
        from Mumbai, Maharashtra
        Jan 18, 2021
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        I am Sudhir from Bangalore had booked (with home deliver option) a zoomcar on December 2, 2020 (ID: JPS6NFCFT). Since Zoomcar could not home deliver the car at door step at booked time, they cancelled the order and mentioned that amount will be refunded within 30 working days. I have been waiting for the amount and more than 45 days have passed and till today they havent refunded the amount.

        Not just that the contact number[protected] does not provide support for old bookings/ bookings where refund is due. There is also no separate call facility and only option available is email. Now may be i have to wait till they respond to email with in 12-14 hours !! Not sure how they customers..
        Zoomcar customer support has been notified about the posted complaint.
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          A
          ayanayan18
          from Bengaluru, Karnataka
          Jan 18, 2021
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          Address: Bangalore

          This is ayan, I booked a car on 11 Jan and my security deposit is still not refunded. I've tried everything on my behalf to reach you guys out but your customer support seems to be down or you guys are avoiding the customers altogether whatever is the case I need my money back asap. The amount is 2500.

          My booking id: JPS6N6LRN
          Attached: images of the booking and the unanswered calls
          +2 photos
          Jan 19, 2021
          Complaint marked as Resolved 
          Nobody reached out they just marked it as resolved without doing anything.
          Zoomcar customer support has been notified about the posted complaint.
          Verified Support
          May 25, 2021
          Zoomcar Customer Care's response           Hello Ayan,

          Greetings!

          Please accept our apologies for the delay caused in processing the refund. Upon checking we see that the refund has been already processed from our end through the Cashfee link. Please check with your respective bank for confirmation.

          Regards,
          Dileep. KR
          View replies
          Is they refunded your amount?
          Reply
          suraj2790's reply, Mar 9, 2021
          are they refunded your amount?
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            Bala Raju Ganteda
            from Vijayawada, Andhra Pradesh
            Jan 18, 2021
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            Address: HIG-73,HB COLONY,BHAVANIPURAM, Andhra Pradesh

            Dear Sir,
            I am terrified about my refund, which is pending for a long back. I am now looking for all complaints where 90% of people are asking for their refund only.

            What's happening from your side? I am unable to understand your Good service.
            +1 photos
            Zoomcar customer support has been notified about the posted complaint.
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              Bala Raju Ganteda
              from Vijayawada, Andhra Pradesh
              Jan 18, 2021
              Resolved
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              Resolved

              Address: HIG-73,HB Colony,Bhavanipuram,Vijayawad,Andhra Pradesh

              Dear Sir,
              I am so sorry to remind you repeatedly about my refund, which is long pending from 120 days onwards. As of my knowledge and our policy, you have to reimburse within 45 days . But It's a very long and unethical issue which is hampering like this.
              Due to this reason, I may not go for another booking, even I required.
              +1 photos
              Jan 18, 2021
              Complaint marked as Resolved 
              Dear Sir, I regret asking and reminding about my pending refund amount which is so far of 120 days. Kindly Release as soon as possible.
              Zoomcar customer support has been notified about the posted complaint.
              Jan 18, 2021
              Updated by Bala Raju Ganteda               Dear Sir,
              I am so sorry to remind you repeatedly about my refund, which is long pending from 120 days onwards. As of my knowledge and our policy, you have to reimburse within 45 days . But It's a very long and unethical issue which is hampering like this.
              Due to this reason, I may not go for another booking, even I required.

              View replies
              Without Resolve my complaint how can you show it as resolved. It's too an unethical an issue. 120 Days onwards I am asking for my refund amount Rs:5444/- still no one is bothering with my refund in zoom. Please attention on my issues and resolve ASAP
              Reply
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                A
                Armaan_0
                from Noida, Uttar Pradesh
                Jan 17, 2021
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                Address: Burdi, Nagpur

                Hello,

                i booked zoomcar booking ID:JPS6NBIUO for december 13th 2020 and they asked to deposite some extra money in advance and i paid them deposite but after the completion of ride they asked for 1 month to initiate my refund and their policies said the same but I didn’t receive any refund till date, it is more than one month, they are doing fraud on the name of deposite money, kindly help for the same asap.

                thankyou!
                +1 photos
                Zoomcar customer support has been notified about the posted complaint.
                View replies
                Till date I didn’t get my refund,

                Refund/fraud - Comment #3796004 - Image #0
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                  P
                  Pb1988
                  from Vijayawada, Andhra Pradesh
                  Jan 17, 2021
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                  Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India - 560038

                  Refund has been pending since 3 months for INR 4070
                  Booking id # JPS6NEKCX
                  Highly dissatisfied with their service
                  +1 photos
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                    C
                    Chandra Polineni
                    from Hyderabad, Telangana
                    Jan 16, 2021
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                    Delay in refund for the Booking JPS6NFYRI, Refund amount of Rs.2, 294.00 has been pending from the past one month.

                    Refund Amount : Rs.2294.00
                    Pickup Location : Visakhapatnam International Airport.
                    Booking Date : 9th December 2020
                    Drop-off Date : 10th December 2020
                    +2 photos
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                      P
                      pankajrathor92
                      from Gurgaon, Haryana
                      Jan 16, 2021
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                      Resolved

                      Hello,
                      My name is pankaj, The zoomcar company has scammed me, they are not giving me back my money. My revenue is also associated with refund amount which this company is not giving back to me. This company has been lying to me for the last 11 months. 11 months have passed but I have not received my money yet. Request you take action on this company.

                      NAME- PANKAJ
                      EMAIL- [protected]@YAHOO.IN
                      MOBILE- [protected], [protected]
                      +4 photos
                      Feb 25, 2021
                      Complaint marked as Resolved 
                      This company has been giving me false comfort since February 2020. His July promise also turned out to be false. I have also shared that screenshot with you, you can see.
                      Zoomcar customer support has been notified about the posted complaint.
                      Jan 21, 2021
                      Updated by pankajrathor92                       They have locked their phone numbers. The number I am sharing with you, I used to talk to them on the same number earlier.

                      Zoomcar
                      [protected]

                      Verified Support
                      Apr 16, 2021
                      Zoomcar Customer Care's response                       Hello Pankaj,

                      Greetings!

                      We deeply regret the delay caused in processing the refund. The issue is already escalated to our concerned team. Please be assured, you will be notified about the refund soon. We request your kind patience in the interim.

                      Regards,
                      Ramya. S
                      View replies
                      My Complaint should be resolved as soon as possible, already it 11 months that it is late
                      Reply
                      I have given you a complaint but you have not found any solution yet. The zoom car company already spoiled me for the whole 1 year and after that you are spending a lot of time. I request you please solve my problem as soon as possible
                      Reply
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                        P
                        PrashRaj90
                        from Harihar, Karnataka
                        Jan 15, 2021
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                        Address: ?Airport Vizag ( NAD Kotha Road beside Ratna Vari Vantillu)

                        I booked with zoom car rental dated October 31, 2020 in Vizag (BOOKING ID # JPS6N2KXA). My booking was cancelled by zoom car with the concern that "NO DRIVING LICENSE" although i carry the same. Refund of amount Rs 3811 is pending almost from 75 days.
                        Zoomcar customer support has been notified about the posted complaint.
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                          A
                          Anurag_R1
                          from Kūkatpalli, Telangana
                          Jan 15, 2021
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                          I'm waiting for a refund of Rs.5836 from Zoom Car on 4 bookings. The booking IDs are: JPS6NBQBP, JPS6NFBDW, JPS6NF4W0, JPS6N4MB4
                          +4 photos
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                            J
                            Jeevan Teja
                            from Hyderabad, Telangana
                            Jan 15, 2021
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                            I made 5 bookings on 2020 for personal use and zoomcar executives never gave a car with fuel even when I paid for the service with fuel.

                            However a refund for the fuel should have been given within 30 days but its been more than 3 months and I did not get the refund.

                            Surprisingly I am not abble to connect to the zoomcar executives to get an update. Their number is out of service now, they dont respond to email anymore. They are scamming us.
                            +2 photos
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                              M
                              Mangesh Devlekar
                              from Noida, Uttar Pradesh
                              Jan 14, 2021
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                              I made a booking through zoomcar on 7th September 2020. During my trip, I filled fuel of Rs 1500/-.
                              The car Which is booked was a ' with fuel' car and it said on providing fuel bills, reimbursement will be done.
                              And the security amount or refundable deposit was Rs 1999.
                              It has been more than 3 month now and the amount has still not refunded back to me.
                              Total amount to be refunded is Rs 3499.
                              +2 photos
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                                A
                                Arnold Vj
                                from Coimbatore, Tamil Nadu
                                Jan 14, 2021
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                                Address: 926, POONGANAGAR, CIVIL AIRODROM POST, SITRA

                                Delay in processing refunds, which have been pending for more than 4 months.
                                Location: Coimbatore Zoom car outlet (near airport)
                                Called several times but not picking call.
                                Zoomcar customer support has been notified about the posted complaint.
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                                  A
                                  Ayush072
                                  Jan 14, 2021
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                                  Refund for booking ID JPS6N1UTAis still not processed.I had cancelled my booking in July and it's been more than 6 month and still I am waiting for the refund amount.
                                  +2 photos
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                                    C
                                    Chiku711
                                    from Ba�nki, Odisha
                                    Jan 14, 2021
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                                    Address: Zoom Car Chennai

                                    Cancelled booking JPS6N4633 dated 05.12.2020.
                                    Completed booking JPS6N4N1C dated 28.11.2020
                                    Completed booking JPS6N43KT dated 23.11.2020
                                    Refund pending for the all these bookings. Issue raised through all possible platform but still no action taken.
                                    +1 photos
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                                      N
                                      Nevil Shah
                                      from Bharūch, Gujarat
                                      Jan 13, 2021
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                                      I had cancelled my booking on 20th Nov. As per Zoomcar policies, I should have received the refund within 30 working days. But it has been more than 50 days and I still haven't received any refund. I had written multiple complaints from the Zoomcar app, and received no response. They have stopped replying to my emails and I cannot talk with the customer executive. I am attaching screenshot of the booking and pending refund payments from the app.

                                      If Zoomcar dosen't refund my money, I will have no choice but to take strict actions.
                                      +2 photos
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                                        S
                                        Shivaji Chowdary
                                        from Coimbatore, Tamil Nadu
                                        Jan 13, 2021
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                                        We booked Zoom car 7th Dec2020 and we cancelled immediately... Total 1391 was paid from credit card... Since we cancelled order we are only eligible refund 50% of 1391...it is more than a month still we did not get the refund amount of Rs 696...please look in this and resolve the issue.
                                        Screen shot of booking is attached here

                                        Booking Id is JPS6NF5ZJ
                                        +1 photos
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