Zoomcar Complaints & Reviews

Provide my refund

My refunds of multiple bookings since June 2020 has not been initiated yet. Approximate total amount is above Rs. 25000. Sent multiple queries, requests but never got any reply. Few screenshots are attached.

The refund of multiple bookings have been pending for 2 months. I have attached screenshots of the bookings. JPS6NT6GT and JPS6N2727

This is regarding my first trip(JPS6NXR2Z) with zoomcar on 30 Dec 2020, which was a pathetic experience for me.

Initially there was a mistake from my end while booking the ride. I had booked the car from 10am to 12pm instead of 12am next day. This I realised when one of your representative called me at around 2pm. She then explained me that late fee charge of Rs.300 on hourly basis would be charged. The same I got in a message.

Since there was a mistake from my end I totally understand that I would have to pay the penalty and I was okay with that.Though I tried extending the trip from App it didn't work as it showed vehicle was not available. So the only option left for me was to pay for the number of hours it was delayed. I thought of doing the payment once we reach back to the pickup point and calculate the penalty amount accordingly.

The problem happened when the vehicle was locked from your side and was stopped which further caused delay in returning the vehicle.Then I got a call from your representative saying I need to pay 650 per hour late fee charge. This is clearly not the same penalty charge which was communicated earlier to me via phone call or message. But ofcourse when you guys block the vehicle in the middle of the journey customer has no other option to pay whatever charges you ask to pay. So did I do. I payed the full amount of 5804(late fee + late charge). So the total amount which I had paid was 10, 672rs and the refund amount shows 1379rs after deducting 1120rs excess km charges. This is not at all fair. If someone had also booked the same car the panalty should be per day charges not per hour charges. It's like you are using customers mistake against them to take all their money. You are looting customers for their small mistake.

And it's not finished yet, now all drama starts after I had payed all amount. Vehicle is still not unlocked. I waited for 10mins and then tried reaching your representative but he doesn't pick up the call. I called him around 10 times, till now I was able to atleast call him but after that he just blocked my number. Instead of helping your customers your representative just ghosted us. I am attaching the call details for reference. This I can say because the same number when I tried from my friends phone it was able to connect. I am attaching the call details for the same for your reference. I was not expecting such kind of treatment from your side. Is this the way to treat your customers. Instead of cooperating customers your representative started showing his ill mannered behaviour. I had to seach online to get your customer service number and call to get the vehicle unlocked. No courtesy to call customer back after the payment was done to ensure there are no issues to unlock the vehicle. This entire process took around 40mins which further delayed our time to return. This delay is clearly caused from your side, why am I suppose to pay for this.

The overall experience was horrible for me. I want my pending refund amount 1379rs and also calculate the penalty 300rs per hour as communicated over phone call and message and refund the remaining. Also remove the late fee + late charge for the 40mins which I lost beacuse of you guys.

It's been 6 months I haven't received my refund, called Zoomcar multiple times and every time they said within 7-10 days you will get refund, now their Customer care number is also not working, very frustrating.I've paid extra money to bank because I used my credit card for Zoomcar booking,
On coming saturday will file police complaint against them, I've waited almost 6 months now enough 😡🤬

Zoom car policies said that they are gonna credit back my security deposit 1500 in 30 days but it’s been over 40 days and I still did not got my refund back ... there is no contact number to contact the zoom customer service
Booking id: JPS6NF9QS

Hi Team,

My name is Dinny Praneels and a loyal customer of your Zoom cars app. I booked a ride on 12th of september from Hyderabad to Vizag(car number - xxxx, Maruti Baleno). I’d tried reaching out to your service team or support regarding my refund amount of ₹2500, I was told the amount would be disbursed soon after the submission of the car within 10 working days and will reflect under my actual payment method. May be your calender is different from ours and I didn’t see my refund.

I’ve patienty waited for over 180 days now and nothing happened. Thus pushed me to an extend where you didn’t leave me any other option than proceeding legally against your company and your false promises. Revert ASAP on this email and process my refund in next 24 hours. I hope you understand the urgency and resolve the issue as mentioned above in 24 hours or I’m sure I would receive a resolution if this goes legal and on social media. playing around with customers money during the pandemic is insane.

I hope to maintain our good relation going forward and would want my issue to be resolved on priority. I hope customer safety and issues are your top priority.

Thanks,
Dinny.

I have made a booking with Zoomcar for car rental with booking ID JPS6N2J8Q & JPS6NT0A5. An amount of Rs 1736 & 10240 are due to be refunded by the company since more than 2 months but has not been refunded yet. The customer support numbers are not at all working and there's no response to the emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers

We have booked a car (Mahindra XUV) on Nov 30th 2020, booking ID is "JPS6NFOWV", they have cancelled our booking because o[censored]navailability. they told they will process refund of booking amount. till now I didn't receive anything. when I'll get my refund. it is more than 30 days.

Hi Team,

I have made a booking with ZoomCar on 11th December 2029. Booking ID is JPS6NF15 and refund pending is 2583. Please process the same its been nearly 40 days.

I had booked a zoomcar in the month of November 2020. I was called the previous day of booking and told that they dont have car and cancelled it. They also said the amount would be refunded immediately as they have cancelled. Till now i havent received my refund and i am unable to reach them in any means. I paid through my credit card and i am already paying the interest and late fee for it. I was surprised to see this forum that most Zoom car customers didnt get their refund which doesnt sound good. Can I get my refund this week?

Cancelled trip was on August 20th 2020. Refund pending Rs. 6108/- Even after multiple mails to zoomcar my money has not been refunded. Zoomcar have had my money for more than 150 days, i request zoomcar to refund it immediately.

Booking id JPS6NKIAH. Refund not received it had been 6 months now. what service are you providing. You have again released a 50% discount offer still you're not able to refund the amount.

I am Sudhir from Bangalore had booked (with home deliver option) a zoomcar on December 2, 2020 (ID: JPS6NFCFT). Since Zoomcar could not home deliver the car at door step at booked time, they cancelled the order and mentioned that amount will be refunded within 30 working days. I have been waiting for the amount and more than 45 days have passed and till today they havent refunded the amount.

Not just that the contact number[protected] does not provide support for old bookings/ bookings where refund is due. There is also no separate call facility and only option available is email. Now may be i have to wait till they respond to email with in 12-14 hours !! Not sure how they customers..

This is ayan, I booked a car on 11 Jan and my security deposit is still not refunded. I've tried everything on my behalf to reach you guys out but your customer support seems to be down or you guys are avoiding the customers altogether whatever is the case I need my money back asap. The amount is 2500.

My booking id: JPS6N6LRN
Attached: images of the booking and the unanswered calls

Dear Sir,
I am terrified about my refund, which is pending for a long back. I am now looking for all complaints where 90% of people are asking for their refund only.

What's happening from your side? I am unable to understand your Good service.

Dear Sir,
I am so sorry to remind you repeatedly about my refund, which is long pending from 120 days onwards. As of my knowledge and our policy, you have to reimburse within 45 days . But It's a very long and unethical issue which is hampering like this.
Due to this reason, I may not go for another booking, even I required.

Hello,

i booked zoomcar booking ID:JPS6NBIUO for december 13th 2020 and they asked to deposite some extra money in advance and i paid them deposite but after the completion of ride they asked for 1 month to initiate my refund and their policies said the same but I didn’t receive any refund till date, it is more than one month, they are doing fraud on the name of deposite money, kindly help for the same asap.

thankyou!

Refund has been pending since 3 months for INR 4070
Booking id # JPS6NEKCX
Highly dissatisfied with their service

Delay in refund for the Booking JPS6NFYRI, Refund amount of Rs.2, 294.00 has been pending from the past one month.

Refund Amount : Rs.2294.00
Pickup Location : Visakhapatnam International Airport.
Booking Date : 9th December 2020
Drop-off Date : 10th December 2020