Zoomcar Complaints & Reviews

I am a zoom car host. My two cars are running under zoomcar but recently for the past few days i have receiving challans for my car for over speed during the booking days 5 months ago. That means while the customer was driving, i got 3 challans for 1500 rs each so total 4500rs.. i dont know how much more to come. When i informed zoomcar they are denying to refund the money. I mean how is this even fair!? i have given all proof and still they...

My car is damaged in ongoing booking rj40ua0925 on13 dec 2022 my car repair worked in 14 jan completed engine full loss but some partt repair and some part install my money but 1000km running testing my car turbo part is not working my car parking in zoom authorization workshops laxmi motors in jaipur but my car part in got give approval replacement by zoom my approval in pending i have big loss in 3 month and my car working is temporary...

Hi,

I Signed in Zoomcar Host account Recently.

They are adding fine amount to my bank account, am not using app anymore.I need to remove my zoomcar Host account, Please help me out of this, This is making me Depressed...

I registered my car in zoomcar services last year. Last week a guest booked the car and took it from my location. After taking the car, he has cancelled the order and now there is no record of this booking in the app. I am unable to trace my car and it is now missing. No proper response from zoomcar helpline number. Most of the contact Numbers are also fake in zoomcar. Need immediate resolve on this....

I have raised nearly 4-5 tickets and every time the customer care executive closes the ticket without any response. I have images, videos and even the video of how I arranged a driver so that he can charge the battery. I have uploaded all the required images but yet no update on the refund. I didn't even go 1 KM and when I got out to have something to eat the car battery was dead and I was not able to start the car. It was a lonely place...

This is regarding my booking ID: JPSNC84RU, I have booked car for 8 hours on 21 Feb 2023 and i end my trip after 34 KM and filled two litter petrol and dropped the car at same place. But they charged 2750 for fuel cost. I was shocked and raised compliant with zoom car, They simply said that my fuel image was not clear or corrupted so the system calculated 10℅ fuel and closed my compliant without resolution. They force me to give penalty...

Booking ID: JPSNCUXRV

this booking is completed on 12 March at 11:00 PM, but the vehicle is not returned.

No response from Help & Support.
No contact for the Zoomcar host, no complaint number, or email.

The wrong information is provided to the host....

I booked car for self drive on 6th March, 2023 via Id JPSNCU1BF from 6th March, 2023(8pm) to 8th March, 2023(10pm) and payment of Rs.5430/- done. I reached to the location of pickup 30 mins prior to pickup but there was no one to deliver the vehicle. Neither any contact details were provided nor I was contacted from zoomcar side. I tried contacting helpline number of zoomcar but non was responsive. I got notifications regarding location and...

We are unable to FastTag facility even though it is active in the booked car.Our booking ID is JPSNCU68C. As per the owner, this is due to the issue with the generation of OTP. We reached out to the customer care and they are unable to resolve our issue with the OTP generation. On communicating, they have asked us to keep all the screenshots and cash receipts related to the FastTag. What about our wait time in the long queue and the double...

My online Netbanking Payment on February 28 failed, I'm yet to get refund. Mail sent by me to zoom car india has not git any reply from zoom car india.
My bank ia asking for mail from zoom regarding payment failure. But I'm nit at all able to contact zoom....

Hello,

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3....

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3. No one from zoom car...

My DL is quite old and partial clear. It is rejected by Zoomcar app. Kindly tell me what to do, shall I cancel the trip or they will do it of their own....

My name Shakti Rathod
Vehical no- MH26BQ2111
Mobile no- [protected]

Self Repaire bill
Only 1311 Amount Recived,

Total Damaged Repaire Bill is 30011,
Remaining 28700 Rs Pending,
So please refund me my Remaining 28700 rs of Damaged Repair Bill

They are not refund me my that bill from last 2 months please help me.

Ticket No 1600134...

Ticket number 1335749

I had booked a trip a Zoomcar which started on the 2nd of March 8PM and ended on the 5th of March 8PM. It turned out that the car that I had booked did not have FasTag installed in it. I reached out to Zoomcar customer support on the FasTag issue and I was instructed by them to pay to tolls myself and get it reimbursed from them after the completion of trip along with the penalty by submitting the toll...

My car met with an accident[protected] still no response and claim settlement not received, my mail id :[protected]@gmail.com, and mobile no :[protected]please do needful...

I booked zoom car from Delhi on 4th march to 7th march and paid 13229 inr, when we reached mentioned location and wasted 2hrs searching for car, host said there is no car as he informed to zoom car prior but we didn’t get any update.
Kindly refund the amount, and definitely going to file a complaint on this.
My booking ID No- JPSNCUZZS
My contact detail- [protected], [protected]...

ID - JPSNCH3NC

We booked Zoom car on 26th Feb Saturday via the zoom car application.
We were charged totally 5356 rs and we got booking confirmation on the application.

As per the application guidelines we reached the location of the car, to see the car is not present.
We then tried to contact the help desk and then contacted the host.

The host reached us after 30 mins only to say...

I booked the car in chennai couldnt find the car at location.I tried searching car from 7 am to 11am.And the customer care made me talk to host and he said the car is at some other location.I've searched for that location for an hour and couldn't find it.Then they gave alternate car options i booked it and the location showed was previous location and i talked to customer care, they connected me to the same previous host whose location i...

I booked the car in chennai couldnt find the car at location.I tried searching car from 7 am to 11am.And the customer care made me talk to host and he said the car is at some other location.I've searched for that location for an hour on Chennai roads and couldn't find it.Then they gave alternate car options i booked it and then the customer care connected me to the same previous host whose location i couldn't find.And now its showing i started...