Zoomcar Complaints & Reviews

Booked the car (booking id: JPSNC18YM) the booking was confirmed but as I reached the location the car was not there and on contacting the owner multiple times the host informed they cancelled the booking long back as the customer prior has extended their booking.I didn't get any notification as the booking status still showed confirmed to me. I tried calling the zoom custom care but no response . This absolutely ridiculous customer support. I want my refund.

Booking id
jpsncpfni, did not.Found keys in car, swift dezire mh49bb4394
car was like dustbin inside, rice falling on floor, unable to contact host, or zoom car, around 1:5 hrs sit inside car, frustrated, and came back, 1 hrs later after i came back, host called and said he do not.Have any message on booking, customer support can be contacted, hours after and asked to file complaint

Hello Sir/Ma'am,

Yesterday(28 April), I booked one car from the zoom car website, where I booked a full ammount( 8848 Rs.). I got booking confirmation and also car location. Timing is from 29 April 10:00 AM to 1st May 6:00 PM.

Everything was fine till here. But suddenly I am getting a massage from the car owner in the morning around 9 AM, The car has been in an accident and it's not available for serving.

So I asked for a refund so he told me to call customer service. From morning 9 AM, I have tried more than 50 times to call zoom-car customer care service but they are not picking my call and also I am not getting any response in chat support of their app and website.

Also around 2:00 PM my trip got started automatically showing in the app's status, while still I am not able to find the car. Also I am not aware of who has started my trip and also not able to get a response from their customer support and from the car- owner.

Please find my booking I'd - JPSNCP028

I request you, please check on this issue, and ask them to provide me a refund of all the money I have given to them also the time i have spent on this activity.

Regards,
Mayank Singh

I booked a car from 27th April to 28th April. When I took picked up the car the fuel tank was showing 0% which I uploaded to the zoom app. When I returned the car the fuel tank was 45%. But instead of getting a refund I am asked to pay an amount of 2010 rupees for not maintaining the fuel tank.
Please solve it.

Booked a car on April 15th.
Booking ID : JPSNC14MO

The car was not available at the location. Waited for 1 hr at location. Contacted customer care, They asked to cancel the booking and said full refund will be initiated.
Had to cancel all my plans.

Didn’t receive any mail regarding the refund initiation even after 2 days. Tried to contact customer care and they are repeatedly saying I have to raise the ticket through chat bot.

Every time I tried to raise ticket and type my concern in chatbot, I receive the message “your ticket will issued and you will get a mail and your issue will resolved in 24-48 hours”. But no mail comes after that. It is really a headache!!

Finally on Sunday 23rd Apr, I was able to get a ticket number in chatbot and received mail saying ticket has been raised.
After two days, 25th April I received mail from customer care support that my issue has been registered and will be resolved in next 24 to 48 hours.

No refund initiation mail or contact from their end I received after that. When I go to chatbot and click on update on my previous tickets, I am getting a message no existing tickets. And again I am not able to get the ticket number.

It is almost 2 weeks since the booking and it is hard to get the refund for the money I paid.

Kindly resolve this!!

I have reached at location but car was unavailable and there were no option for change and modify car in zoom app but it is showing unlock and start trip option without car .

I want my full refund that I have paid

Hello Sir My name is Dony Peter Zachariah .I have opened an account in zoom car and uploaded documents for verification .My phone number is [protected] and email id is [protected]@gmail.com .
Kindly verify the documents as soon as possible as I have a trip starting from Assam on the 2nd of May 2023 and i can rent a car

I am a customer of zoom car, but recently I made a new zoom car account with same driving license which I used in my previous account and now my new account profile is not getting verified (reason for rejection it is showing due to multiple account)
But I have deleted my old account from settings in the zoom app.

Still the account is not getting verified.

Please solve this issue as soon as possible.

They are charging me the damage and fuel charges.After I dropped the car at location the car host has damaged his car and told them the previous customer has damaged and fuel is also not yet given he has given 0% fuel and mentioned it as he has given full fuel.They have asked me to pay Rs.7023/-.They have sent me this mail attached below

Dear B Sreemanth Reddy,

We are writing to you in regards to your outstanding balance payment for booking ID JPSNCWE6L. We understand that you have acknowledged the usage of the vehicle as per the terms and conditions of our Service Agreement.

We would like to inform you that any wilful decline or failure to make payment of the outstanding amount would render you liable to proceedings, and the company would be entitled to recover the due as per the said Agreement.

Regrettably, we have noticed that your payment for the above-mentioned booking is significantly overdue post reminders. We have tried reaching out to you several times to request payment, but have not received the payment.

Note: It is important that you make the payment by 6pm today(24April 2023) to avoid further penalties and strict action on your account. If you do not take prompt action, we will have no choice but to initiate recovery proceedings and for further strict actions.

Please take a moment to review your account and ensure that your payment has been made, kindly ignore if you have already made your payment(post checking the app), also please share us the screenshot!

Click here to pay now - https://www.zoomcar.com/users/my_trips

From,
Zoomcar India Private Limited

My account has been blacklisted by zoomcar without any reason. I want to book a car urgently and i can't do that. Plus my profile verification ha not been completed as well it's been more than 2 days now. Please fix this

This refund is for not confirmed booking where I have made the payment of 5707 INR. Jagdeep from your team confirmed the same that the incomplete booking was attempted and payment got failed. But the amount has been debited from bank account and successfully credited to zoom car account. I have got this verified by raising RRN as well and HDFC confirmed the same. Please check THE AMOUNT 5707 INR which was made through VPA.

The details are as follows-

UPI-ZOOMCAR INDIA PVT LT-ZOOMCARINDIA.RZ [protected] 30/03/23 5, 707.00
[protected]@AXISBANK-UTIB[protected]-MAKI
NG PAYMENT FOR

Please help with refund.

Thanks,
Shashi Shekhar
shashi.[protected]@gmail.com
[protected]

I forgot my wallet in zoomcar, while ending up the trip was in rush so couldnt remember to see the belongings and collect. Somehow i got in touch with host of car, he told me that car has been booked again by another customer, let the car come back and will check and let you know. Next day called him again and i was informed that only wallet, cards and documents are available, no cash is in the wallet. Later i called up zoomcar customer support and checked with them regarding the issue, they heard my issue and told me that "This is the frontline, other customers are in waiting, we cant help you with any more resolutions."

I have booked a car given all the necessary details too but it was saying verification pending. It didn't showd any difficulty while sending the payment but now I can't pick up the car from the location. All the details were uploaded 5hr ago, I am standing right in front of the car and it's not getting unlocked. These guys don't even have a support number whome you can contact and get your problems resolved.

I tried extending my booking at 6 PM which was going to expire at 8PM. But at that their server was not working. I also raised a query regarding the same but didn't received any response. I tried this 3 to 4 times but suddenly at approx 11:45PM, car stopped and i don't have any idea what to do. I am trying to pay but it's showing unexpected error and there isn't any response from the zoomcar SUPPORT. We are stuck here for the last 4 hours and don't have any idea what to do. This is the worst experience i ever had. I am just feeling like leaving all this ### and book a ticket for bus. If the situation continues, then i won't wait any longer.

As I have complaint earlier about my issue and it has not been resolved till yet. the complaint id was jpsc3sbu.
kindly look into the matter.

Hello Zoomcar, I am from Jaipur and need to book a zoomcar for tomorrow but as my documents are still not verified I am not able to book it. I have uploaded my documents around 24 hours earlier but they are still not verified. So I request you to please verify them ASAP.
Hoping for a quick reply from side and that you will resolve this issue soon.

I have booked a car on May 1st, 2022 and after using it for about 10 hours I returned without any damage or anything. And I haven't opened the app till now, but as I opened suddenly two days ago, in that app it was showing that to pay an amount of 20, 000/- as inconvenience fee out of nowhere. And we are sure that we are not at all responsible for any such type of payment. And also there was not even a single message about that until now. It shows that it's a huge scam and trying to loot as much as from the customers.

I booked a mahindra thar on zoomcar from 21th february to 26th february, booking id: jpsnc87n7. After reaching a car location with my family, i couldn't find the car, so i called the customer care, they said the car is not available at the moment, asked to choose another car, i paid for mahindra thar, please find the attachment, i attached the screenshot, while booking the car. It was midnight at 12 am, we and the baby were left in the street, being paid for the car. So we chose a maruti s-cross and started the trip. While adding a promo code, the flash tab came saying the "you got rupees 2084 off. Cashback worth rupees 2640 will be added to your zoom wallet post booking completion", please refer to the attachment. While i raised a ticket for the cashback, they are simply asking me for time to resolve the issue and said the concern team will call me regarding this issue. But no one called me. Finally they asked me for the promocode which i applied for this booking and its terms, how can i take all these things while booking a car. So i asked for the booking details, there i will get the promo code details but i didn't get a reply from them. I need the cashback of rupees 2640 as committed.

I booked a Maruti S-Cross on zoom car from 23rd March to 24th March, booking id: JPSNCWC84. I left the car with 100% of fuel in the car. As per policy, for excess fuel left, I will be refunded at the end of the trip. Started the car with 30% of fuel and left the car with 100%, so I should get the refund of 70% but they have not yet initiated, and couldn't get any proper response from their side. The only way to contact them is through a chat, they raise a ticket but they are resolving the issue. I need a refund of 70% fuel as soon as possible. Host asked me to send the odometer reading at the end of the trip, so I took the picture, here I am attaching the picture for your reference.

I booked a Maruti Ertiga Hybrid 2023 zoom car from April 1st to April 5th, booking id : JPSNCHDSC and spent 2010 rupees for the fast tag which is absolutely refundable, I uploaded all the bills in the bill section but they have not yet initiated the amount. Also for the same booking, I tried to extend the booking but I couldn't extend the booking as the app shoots an error and spoke with the customer care couple of times in between the trip, executive asked me to upload the error screen shot on the billing section and raise a ticket so that the concern will look into it and call me regarding this issue, I did the same, but no one called me and now zoomcar asking me to pay rupees 336 as a late fee. I attached the error screen shot here in the attachment. This is not fair, I need a proper resolution in this case.