Zoomcar Complaints & Reviews

I had booked a zoomcar rental car from ranchi, as soon as i reached the ranchi pickup point of the zoomcar, the car was in a very poor condition and externally dented and damaged from all the sides. After inspecting the car, i refused to take it and told them that i wouldn't take the car. The customer service didn't budge nor anyone else who i spoke to. The company has taken the full amount from me and isn't ready to give any sort of return/refund/credits for the same.

I have booked a car with fuel for nov 15 2019, booking id is jps66l528. To my surprise car was not filled with fuel. My booking got completed on nov 16, 2019. According to zoomcar refund policy i should get the refund in 5-15 days. I called after 5 days and customer executive said to wait for 15 days. I called after 25 days on dec 10 and now the customer executive is saying the refund failed on dec 1. I got no update whatsoever in this time frame from zoomcar. As per the policy i should have got the money by dec 1 or least zoomcar should have informed me about the failed transaction. Customer executive is saying only when customer comes back saying they have not received then only we come to know it has failed, like really? Asking me to wait for couple more days. My registered mobile number is [protected].

My brother has booked a verna from Bhubaneswar zoomcars and unfortunately they got disbalanced and got lil accident due to which car Rim one side and front bumper got damaged a little. For this zoomcar took 10K at the point of time and sait it will be insured but after 40 days they are putting penalty of 1.5 lakh .

What the problem, do they did create fault and put every burden on our self?
Y costumer care is not interacting with us properly and why the Bhubaneswar executive are also unaware about tha car and it charges?

Is there any fake thinks happening inside Zoomcar company?

I have subsceibed for the creta vehicle and the vehicle blocked from oct 30 i raised many request every one are telling to wait for 24-48hrs for update at first they blocked till 10th november later they extended the block till 10th december and i raised a ticket on 11th november to provide my vehicle back at earlist or provide me a replacement vehicle on 12th i got the mail stating they will escalte the issue with their concern team and revirt back or they will deliver the vehicle by 10th dec. Later i made so many call to the zap support team and they keep on telling to wait till 24-48hrs even i waited more than that i didnot received any updated from them on 5th december i got a mail that there are no 7seater vehicle available for replacent where my creta is 5seater vehicle where does this 7seater came from? I requested them to terminate my vehicle and provide me the refund even though their is no response from them actual time period to respond for the open ticket is 24hrs but if i raised amy ticket and waited for 4-5days also no reponse i am getting from them if i contact the zap support and speak with them they were telling to wait until the block time and speak on dec 5th the block had been extended to jan 6th.. Now if i am contacting the zap support they were telling we need to get an update from the city team how many days they required to give an update? My ticket id:348612

Such a worst self driving car. No proper service, no proper maintenance of car and only they are hungry for money.

Recent i have booked a baleno and this fraud zoomcar service provided me a dirty and damaged baleno.
I have to pick that dircty car from a apartment with a automated process from the android app.
No zoomcar person available there.

For safety i have taken the pictures and videos of that dircty and damaged car.

After the trip zoomcar imposed me a damage charge of 4000/- rs. Then i wrote it to zoomcar customer care and they said the damages are valid. I asked them for proof and details of damaged part but they denied and just said vehicle damage fee of 4000/-
I shared the video taken before trip with time and date proof.
After asking so many times, they provide a picture of damaged part (Attached - image 1) and said before my trip that damage was not there, then i again shared that video and ask them to see that the damages are already present.
They said they will contact me soon but when i got no reply from them i pinged them after 2 days of that and they said the damages are valid.

Even after providing the proof and everything ther are not bothered to see anything.
They knowing put this charges and playing a game.

They are finding a opportunity to steal money from customers.

Worst service ever..

Booking id - jps66u1o6
Case i'd - 1544556

Image 1: sent by zoomcar refering the damage
Image 2: pic with time, date and location denoting the damage was already there.
Video url - https://photos.app.goo.gl/RrARmzW6UQ8TZdZJ7

Regards,
Saurabh

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.

My booking id is jps66omzo. I have made a booking from 23rd nov to 26th nov 2019.
I have completed all the procedures in time and submitted the vehicle in time.
My booking includes the fuel cost. The fuel was only 13 percent when the trip started. We drove around 705 kms and i uploaded all the fuel bills which we filled during our trip.
It has been 10 days and the zoomcar didn't even initiate my refund.
I have sent more than 10 emails. I am trying to contact them every day from the closure of my trip. There is only a auto response from the emails i sent.
All the customer support lines say the executives are busy and never attend my call.
They never replied to my emails.

I had booked a zoom car for pickup. While it stated pick up location to be 0.5 kms while booking, i have been given a car located 5.4 kms away. This is absolutely not a good way to serve customer. N more so i am not even able to cancel my booking. I want to cancel this as i cant go to the location stated by you. There are no customer contact number to dial in as well. How can you charge me blindly for the mistake you do. Pathetic service and really very low on ethics.

I have mad booking of zoomcar with booking id jps66i0qi trip 31 oct 19 to 01 nov 19. The trip term was 840 km free including fuel. When i started trip the car filled with very few amout of fuel. I have uploaded 2100/- fuel immediately after completion of trip till date i have received so many time that your refund initiated but till date i have not received any amount in my account. When i call to customer care no option regarding talking to payment related issue. It is very frustrating and disappointed with the service provided by zoom car. My feedback to zoom car big 0 🌟

I have completed my trip zoom car with booking id JPSS66I0QI on 30th oct.
After completion of trip i have submitted bank details after one month it refund to be initiated.
It's very frustrated for me that refund takes month even not clear.
I have raised a query to zoomcar customer care but they did not even respond to query at customer satisfaction level and without resolving, close the query

Company has extended the subscription from 6 months without my will and permission. I somehow managed to complete the money sucking subscription costing me approx 26000 INR approx. Now when there is time to take the car back this company is cheating me.
This is in relation to the 6 months tenure subscription with the Zoomcar. I never got a support from the customer support but I dont mind that. The issue is with the Insta pay that made me attach my credit card with the account and gave right to Zoomcar to deduct the amount on monthly basis without my permission.
The subscription ended on 30th Nov 2019 but I got an email from them regarding the extension of the tenure without my permission or intimation.
I wrote to them and after multiple emails they took the car back from me. On asking regarding the security deposit, they replied to give it back to me after one month. and now they are sending me the statement where the subscription charges of December 2019 are also added. And there is nothing written in relation to the security deposit.
This is really a fraud company and the thing is that we are in India where such companies nourish a lot.
If I requested to get Instapay removed and hence to disconnect my credit card- I was told to send 10000 INR for doing the same. I am having each and every proof with me. The emails and the messages I sent to them on facebook and twitter page

DEAR ZAP/ZOOMCAR

This letter is being written for your kind attention and notice as I am very disappointed by ZAP and Zoomcar services and representatives receptively.

Please give clarifications for the query asked by me.

Query 1 - I undersigned booked a maruti suzuki swift AT on 30.07.2019 for Rs. 18999 + 18% GST. And received it on 28.11.2019 at 9:15 P.M. which is almost more than 90days which again results in breaking ZAP policies/rules or terms and conditions. I am very disappointed with the fact that no follow up was scheduled for the late arrival of the car. Plus on the other hand I am more unhappy about the car I received. It is an accidental car with unmatching painted body parts. It is also a major concern that the car I received is 32000+ kms running with damaged ac vents, music system button, heavy engine knocking sound, gears and transmission is harsh

Query 2 – I did not pay for a veteran car as I was referred by a subscriber who has already subscribed a veteran car with 30000+ kms. Explain me how am I not being cheated on this. First you make me wait for so much time and then you give me awful services and an old car.

Query 3 - listed live on 29th itself. No checklist confirmation was there in my inbox and zap application. How have you decided to deducted an amount of rs. 600 which is very disrespecting and illogical to deal with a brand new subscriber. Picture is attached

Query 4 – Now coming on the first trip of the subscription dated 30.11.19. the car was booked from 30-11-19 till 01.12.19 but I did not returned on the end date. Despite of ongoing booking 3 people come to my house and ask for the car, On the app it was showing the trip got completed on 01.12.2019 at 4:00 P.M and the next booking was allotted around 9:00 P.M but the fact was that the car was reported damaged and did not returned that day. The customer booked the other zoomcar standing on the same spot with the same booking amount. Which again is a loss for the other car as it was going for a trip with a bigger booking amount. Now the swift arrives next day dated 02.12.2019 with no damage. The extra charges were not credited in my app till now. Picture is attached for the reference

Query 5 – The next booking dated 03.12.2019 was for Rs. 800+ but when the trip got ended I received (minus)-Rs.178 as my share. Picture is attached for the reference. Like these bookings no subscriber can earn and would never advertise good about this program. Zoomcar and ZAP has led me down and have broken all my trust on them.

Query 6 – Have I invested in a misery or zap just used my money for the finance rotations?

Kindly acknowledge and respond with immediate necessary actions.

Actions in this regard can be addressed at the same id and phone number provided below

Yours Faithfully,
Nilesh
S/O Satyendra Singh
[protected]
Car – PB-01-N-0487
Make – swift AT (diesel)
email - [protected]@yahoo.co.in

cc - zap.[protected]@zoomcar.com

I made a booking on zoomcar on 26th october which i have cancelled on the same day due to some technical issues, as per zoomcar policies i would have got my refund by 13 november, but i haven't got my refund amount yet. After making lot of efforts all i got is system generated mails from zoomcar which are of no use.
My refundable amount is rs.8187.00
And my booking id is jps66ct0z

Hi, with reference to the booking id:jps66uezb, my first car was cancelled after i reach the pickup site. Prior to 10 minutes of pickup, i received call from zoom car's customer care & i was informed that the particular vehicle is break-down & i was allotted the different car at other site on promise of free-extension of 1 hour + cab round-trip fare. I fact i was charged rs. 508 extra & addition to that i beared rs. 346. So i need my refund of rs. 854 at the earliest.

Hi,

We wanted to inform you that on 27th nov 2019, one of your hyundai vehicle number ka 03 ad 8191 driver hit our car from behind in a still traffic signal and escaped after showing us a thumbs up.

Could you please take action against this. I wanted to inform zoom car of this before i post it anywhere else. We just want the driver to be questioned for his arrogance. He didn't even have the courtesy to say sorry.

Attached are the photos from that day.

I booked zoomcar for a day on 19th nov 10am to 11 pm.

Reached the venue to pick the car.
Zoomcar has app unlock feature.
Tried unlocking the car. It did not unlock.
A guy comes out of pg and says unlock feature is not working take these keys and start the ride. He had zap subscription.
I tried calling zoomcar customer care. It's a chargeable call and i was calling from jio so ivr said that it's invalid number. I tried finding the guy to return the key or ask how to contact zoomcar. He was not there. I tried unlocking car again with zoomcar app. The zoomcar app had already registered damages. Including the front left rear mirror damge. It was around 10:50 am and i could not cancel the ride as zoomcar policy states that after ride has started it cannot be cancelled. I went to office came back at 10:50pm to return the car. The pg owner said give me the keys i'll return to that guy. I refused and called zoomcar. A friend said try recharging your number with talktime balance. I got connected to zoomcar and then i stated my problem that the car was not unlocking and the guy gave me keys and went away. The customer care executive told me to take a video of car and lock the car and open a little of driver seat window and put the keys inside. So i did that exactly. I took the video.

Zoomcar has put a fine of 30000 telling me i damaged the rear mirror and the papers were missing.

Had several hours of conversations with zoomcar executive and they did not help at all. They said will update in 24hrs but the fine is still there.

I had my engagement on 22nd nov and had already booked zoomcar for 21st and 22nd nov. Why would i take papers from a car?
And they had 360 camera to detect collision.
Why not use that to check wether damage was done that day???

Zoomcar guy with zap subscription knew that the car had problems and he wanted to extort money from people who book his car.

This is insane.
Don't know what to do.
Zoomcar is definitely wrong on their part and they are not taking proper action towards the person who is at fault.

Zoom car i am utterly disappointed
Booking# jps66k1uq6 was completed on 11th november, 2019.
The booking was carried out with fuel option but when i picked up the car the fuel level was very low and as always i had refueled the car.
I also submitted the fuel receipt on during the ride and it was uploaded successfully in the zoom car app.
It's been a 21 days i completed the booking but the fuel amount wasn't refunded yet, i had followed through the support function in the zommcar app and registered complaint for multiple times but no one has reached out to me yet regarding the refund.
Profit is great but making a genuine customer to wait for his fuel refund for so many days is pathetic. If this is the way you are going to treat your customer than it is in very poor taste.

I have booked a tata xenon manual from 29th novemner 2019, 3pm to 3rd december 2019, 9 pm and paid the rent of rs. 7752 online through credit card.

I was intimidated about the location through a link in sms and app. I checked the area. But at the time of picking up the car the location service to navigate to the car was disabled and when i reached the location security said that zoomcar cars are no more parked here.

I tried connecting to customer care many times and wasted both time and money but couldn't talk to a single executive and my booking was not registered into their systems.

Many mails have been sent to the [protected]@zoomcar.com mail but again no response.

Now i am not able to get the car access nor any whereabouts of my money. Nobody has contacted me to give access to car also as still my booking period is on i may use the service as planned. But already i have lost more than 24 hours from my 5 day trip to ahmedabad.

I booked zoom car for 1 day for the 1 st time, it was Volkswagen Polo there was some scratches and severe damages in the car when i received the car, i didn’t take photo of car because of that in the night when i got delivery... After that when i returned the vehicle they said that those damages already done by me and charged me 10000!!!...my booking ID: JPS66K6AN is November 8 th and I dropped the car at a different location with help of customer care on November 9th But it’s showing November 10th . For a different location drop they said they will fine a amount of 2000 and I have agreed they are not accepting my argument just charged me this amount... I dont know what to do... Worst experience with zoom car... Why should i pay for the damage which was not made by me...

Zoom Car is a fraud company. Their back hand team along with local vendors are fraud and cheating customers. The game starts after they ask your permission to cancel a booking when things goes wrong like the vehicle has a problem. After that they tell you that you wont be getting a refund, neither an alternate car for the breakdown vehicle. Once money is with them, their customer care starts talking in an arrogant manner and refuses to help you or listen to you.
Booking id is- JPS66M6XN
Story- I booked Nexon AT for Rs 2040 advance payment for 28 hours and 140km, pick up time was 7pm, 27th Nov'2019. At 6.55pm when I called the customer care, I was informed the vehicle has some mechanical problem and requested me to offer an alternate car. Since I want it for official purpose next day, I agreed for SWIFT AT albeit at a higher price. Still I agreed. At 8pm, I went to collect the car, the zoom car app took me to a wrong address, D-606, Sapphire park while the car was parked at M-201 Sapphire park. Called customer care twice but could not help me or guide me. In the third call to customer care, I was finally given the right address.
I completed my inspection after running around for 30min to locate the vehicle.
At 11pm, I was driving to drop off someone since the road the empty, I could drive at speed of 40km/hr. Then I realised the brakes are not working when the speed goes beyond 35km/hr. Once it comes down below 35km/hr then brakes start working.
I called customer care to inform the same. After few minutes Zoom car back hand team called me and asked me to drop the vehicle on the road (which they locked it) and would allocate me an alternate car which is in Hinjewadi. At 00.00 am, 28th Nov'2019, I agreed to pick up car from Hinjewadi as I have to travel next day urgently.
Now the harassment continued, I was allocated a car which was not in Hinjewadi but in some other location. This is when I refused to pick that car. After calling several times, the customer care got angry and asked my permission to cancel this booking altogether. To which I said yes, as I was tired to do anything now. Once cancelled, When I asked for refund time, customer care told me that I won't get a refund if there is no problem with the car. This was absurd as I was never told this before.
Now, at 18.19hrs 28th Nov 2019, the booking still shows open in Zoomcar app and not cancelled yet. On calling customer care to enquire status, they ask me if the car is with me.
As per records, That Car Suzuki Swift AT, red colour, KA 03 AG 1831 is bought in 18 Dec'2018 has run only 14000 km till now being in commercial use which is quite weird. The reason can be that the Zoomcar is not repairing it and instead using this car to extort money from customers who would fall prey in booking this vehicle and paying in advance.
Now I am just following up for my refund of Rs 2040. I also have a future booking with them which would cost me Rs 200 if I cancel.