Zoomcar Complaints & Reviews

Dear Sir, I Have Booked Hyundai Creta From Zoomcar And Checked All The Documents On 31st Dec-19 While Taking The Vehicle. I Have Seen A Photocopy Of The Vehicle Insurance And Returned The Same In The Car While Parking The Vehicle At The Said Drop Off Location. The Next Day, The Zoom Car Charges Me Rs 2000 For Missing The Insurance Copy. Why Would I Throw The Insurance Copy, Or How Much Would It Takes To Get A Photocopy Of The Insurance. I Am 100% Sure That I Have Kept The Photocopy Of Insurance In The Car And Now They Falsely Accuse Me Of Missing That Document And Charging Me Rs 2000, Which Is Totally Insane. I Have Also Refuelled The Vehicle For Rs 1300 For The 230kms I Travelled And The Fuel Indicator Did Not Show Any Spike After Refuelling And Now They Are Charging Me Rs1100 For Fuel. The Customer Care Support Are Not At All Helping And Blaming Me For The Same.

I booked a baleno for 3 days in ahmedabad.

I received a lower version ford freestyle car instead of baleno. Furthermore this car had a preexisting ignition problem due to faulty battery. The customer support is so pathetic. They were not willing to provide any alternate car and were expecting us to leave the car wherever we were and arrange an alternate transport on our own at a remote location. We had to do "dhakka start" thrice in our onwards journey to somehow reach our destination.
This completely spoiled our trip and we couldn't use the car for one whole day and had to attend endless customer support calls to get the car repaired.

They didn't provided us any compensation for this in the final invoice and also charged 500/- cleaning fee even though the car was returned in clean condition. The guy who picked up the car didn't ever mention that the car is unclean.

They directly deduct additional charges from the deposit at their will.
You are totally helpless with all the money paid in advance.

I have booked the baleno with booking id jps66yqyo through zoom car app. I never expected the standards maintained by zoom car will be this much low and they not even bothered to checking the vehicles they are providing. The car provided is very dirty both inside and outside and i guess service was done long back. Even driving experience with the vehicle is very bad. As per the zoom car vehicle has to parked at the same location where it was picked up. But unfortunately the owner of the car is using the somebodys parking and they are not allowing to park the car.

I will try to highlight this matter wherever possible

Zoomcar booked under ref no jps66gv8c for dec 14-15, 2019. The company never informed that the car had to be opened through app. The app could not open the car and thus the car could not be used. Frantic calls made to zoom car was futile as the numbers were disconnected. Email send immediately but no response. 2 days later demand made by zoom car for rs 10786/- and no details given. Recovery notices send by zoomcar threatening legal action....

When we returned the zoomcar after the trip we had filled double the amount of fuel that it was before the start of trip as we have planned to travel more than our defined km's in the package. But rather instead of refund back our money for the extra fuel zoom car is asking to pay us the outstanding fee. What kind of customer ethics do you have, it been two weeks i have been calling customer care but it services are so poor and they always says the old thing we are looking into this matter. How long it will take to settle, very miserable service and complete fraudsters.

I filled fuel worth rs 1000 in zoomcar and also uploaded the receipt of same in zoomcar account. But zoomcar is not refunding my amount. The additional fuel that i filled was still remaining in vehicle only. I booked it in jaipur, rajasthan. I tried to contact zoomcar multiple times and they told me that they will not refund it and asked me to bear with them on this matter.

Hi team,

I had already raised multiple mail to zoomcar that someone is using my id proof (Driving license and aadhar) in there zoomcar account. And request to closed there account so i will create new account for myself.

But has been 3 month and there is no response from zoomcar end.

Kinldy help to close the running on my id.

Below are the details for the account holder using my id
Mobile no in zoomcar is [protected].

Regards,
Prashant

I've not received my refund.
Booking idjps66yhs4
Nobody is replying to my mails, it shouldn't have taken more than 15 days but zoomcar once again failed to keep their promise. Definitely not gonna book again.
Just process my refund.
All i got was a mail saying that i've successfully completed my trip when i enquired about my refund amd now all my queries are going unheard and are not replied back. The due amount is shown in my app.

I have been blocked by zoom car without any reason. Kindly please resolve my issue. I am not able use my account anymore.
My registered email id: [protected]@gmail.com
My driving licence is still pending for verification. Dont simply put everyone account into blacklist. Yes, i do reffered to my friend. And i credited with 500 but now i am not able to use it.

I have made a zoom car booking,
Tata teago on 17/12/2019, for 240 km with fuel.
For the duration 8 am - 8 pm, 12hrs in total
I managed to approach car by 8:30 am where i faced my first trouble of not starting the car i tried starting it for several times then bring it to company's notice and requesting for change of car. Company associate clearly rejected and mentioned there was no other car available for replacement, and guided me for a jem start i tried for few min where car showen a sign of starting and making unpleasant sounds finely it started stating low fuel, associate asked me to fill fuel and place bill for refund. After refilling i made my journey for 60-70 km where i faced the major problem car has stopped in middle of the road and not starting even after a long time of efforts, i managed to push car a side and made a complaint of car break down at 12:30. At initial associate asked me to try starting for several times again, later asking me to wait till there technical department get in contact with me, the car shown a heating up sign and the engine oil was nil and car was not under maintenance, i brought low engine oil indication to companys notice were they asked me to try refilling engine oil then placing bill for refund i clearly refused as i could not find any local technician or service station near by i requested for a replacement of car or any companys technician to help us solve the problem, they put me on hold saying concurs department get in touch with me, after waiting for a long hours, at 3:00 company clearly stated there isn't any car for replacement or could not arrange any technician to assist us i was on road in a daserted area where i barely find a texi service even, even after making countinus calls to company's customer care they barely care or arranged me a proper solution, at the end i was asked to park car a side and arrange my own transportation on agriment of refunding my amount, very next day there was 10, 000 charged as damage fee on my account i made a query regarding charges were associate mentioned its temporary and will not be finalized till the whole inspection process complete, i agreed for waiting 5 days for inspection. Again on 22/12/2019 they charged me 1, 50, 000 as inconvenience fee again i made a query regarding the amount of panality and reason for panality, associate again instructed me to wait for 48 hrs. Today they finalized and sent me a notification of bill pending a total amount of 1, 49, 001 as inconvenience fee, when i tried for detailed information about the panlity there was no proper reason or explanation of damage occurred to the car cause of me, the simply stated car was driven in im proper condition which caused engine freez, my commitment of car was to drive for 240 km, i barely driven it for 1/4 of my commitment, even i had a good history of bookings, i have all the call recordings and complaints that i have raised in time to company,

This is regarding my booking with zoomcar (Booking id: jps6b2tgr) in hyderabad on 24th june 2019. I had picked the car up in the morning and filled in the checklist, where i had mentioned all the damages on the car. The app did not let me take pictures of the portions where the damages were already pre-mentioned on the checklist. So basically, i had taken pictures of the front of the car and updated it on the checklist.
After i had returned the car, zoomcar updated the damage cost of rs.8000/-. I had hardly driven the car and am positive that no damages other than that previously existing had come upon the car. I wrote them a long mail asking them to send me the checklist that i had filled up while picking the car up. To my surprise the team at zoomcar was reluctant to send me the checklist but were insisting on me paying the back the cost for the damage. It's been a long time and i have recieved 8 payment reminders where in they threaten to sue me, i have always replied to them citing that they have yet to provide the checklist.
I am not very aware of this but it has been clearly mentioned in their terms and conditions that if the damage was caused by me, i've got to pay for that but in this case they are trying to pin the blame on me and have me pay for something that has happened from their end.
Kindly look into this.

Booked maruti ciaz car with booking i'd jps66rcks

They put 2500/- invalid overspeed charge how come i can drive above 125km/ speed in that location where your zoom car member is mentioning location. The roads are narrow and with traffic cant increase more than 70km/ speed you can go live at that location and check if there is 1% chance or possibility to drive above 125km/ speed it's not higway or 4 track road to cross 125km/speed you people should think and solve it's small way road you can go and check at that location. It's error in your car you people are harassing innocent customers by adding invalid charges that's not done by me if you people don't solve my issue i will continue with other rent car service. Other than zoom car there are many self rent car they treat me better in service revv, drivezy.

Zoom car is yet to initiate refund with respect to booking id jps66ibok, which was cancelled by zoom car on account of damaged vehicle provided by them.

Despite several remainders and assurance from their end, i am yet to receive complete booking amount refund to my source account for the cancellation. Attempts to reach their customer service is also failed as the ivr options do not provide feasibility to talk to their officer for refund related issues.

I am hereby requesting you to address this gross negligence from zoom car and see to it i receive refund along with satisfactory compensation.

Booking id-jps661wj4 registered mobile no:[protected]. They charge me 3564 for 3 hrs i think its a great way to loot people. How you people can charge this much of amount for a suv which is not maintained not clean not going above 80kmph. This time the experience was very horrible as we returned the car 3 hrs late when i was trying to extend the booking before one day it shows 519 for 1 hour and when i tried next day it was increased by 200 rs. So they where charging 719 per hour. Earlier i had used zoomcar many times and whenever i tried to extend it they charge only 45-90 per hour. But this time they looted me the system doesn't work properly i think. Either lower the extend fees or else i would never use zoomcar. Its better to use drivezy

Booking ID:JPS66PFEF

Zoomcar does not maintain transparency when it comes to speed limit.
The FAQ page (https://www.zoomcar.com/bangalore/faq) says: The speed limit is 125
Policy page: (https://www.zoomcar.com/hyderabad/policy#feePolicy)
"The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h. You will also...

I have already explained everything to the customer support, nd still an inconvenience fees has been charged in my zoomcar account. Further, i have faced inconvenience in delivering the vehicle and instead of refunding me my expenses which have been already agreeing with your customer support executives you are charging me fees.

I have told mr. Anil (Photo attached) everything about documentation and on 11th december 2019 to one of zoomcar executive about documents and challans, but istead of resolving that they misbehave.

Further about damage chrges, car is already damaged when picked up by me which i have already noted down in the checklist which need to be filled before taking the delivery of the car. Still damage chrges have been chrged to me flr the same.

Reverse all the charges and refund me my cab bill which i have already mailed to [protected]@zoomcar.com several time.

I had booked zoomcar on 12th december 2019 and the total amount for the booking was 4064/-, which was to be paid upfront. After payment, i received mail from zoomcar stating that the license is declined stating that it is not for lmv. As zoomcar did not accept it, it led into cancellation and they deducted 50% amount without any fault of mine.
They should have done the verification prior to my booking and shouldn't have accelerate the booking if the license is not valid. And if they cannot accept the license, they are not entitled to charge me any money.
As this is complete fraudulent case, request you to look into it and help me getting the complete refund.

I had booked a car MH14GD4372, swift in mumbai on 3rd Dec 2019. I had paid 2999 Rs as deposit, and paid 1000 Rs for the Deisel.
So the total amount to be repaid is 3999 Rs, it's been two weeks and I haven't gotten my refund back and I am not able to contact the zoom car.
It just shows the refund has been initiated for past 2 weeks, but I have received nothing.

Hi, tata tiago car given to me was filled with around half tank of fuel when the car was tower due to diesel leakage. During the time of pickup hardly there was 5%. I had to cancel my trip midway which was 120kms away from ahmedabad. I had to wait until tow came in risking my family where there was no connectivity by bus etc. Even though i had not opted for fuel package, since the car was damaged mid way i need fuel money back.

I had booked zoomcar on 12/05/2019 and my booking id is jps6bg0z8. The spare tyre was already not there when i received the car still zoomcar is applying false damage charges against me. I am supposed to get refund of ₹4680 and the company is asking me for 4000₹ of damage charges outstanding. What a cheat and fraud company. Checked this website and there are thousands of fraud cases against zoomcar.