Zoomcar Complaints & Reviews

I opted for a zoom car figo with family from pune, but at the last minute, i received a call from customer service and said car is cancelled due to technical problem. He said there is only one option of tiago for which i have to accept being in other city and with no other option. Car no:mh43bp2708, very worst condition with no proper brakes (Huge noisy when applied brakes), tyres worst condition, very dirt and not washed. I faced a lot of problem when i took this car out of pune. I some how managed and dropped the car before an hour of scheduled time.
A message came across that i have to pay an extra 1352/- for no reason though i filled the fuel. Today a person by name praneeth called and with no sympathy to listen my problem he was almost abusing to pay the amount.
Where is your customer service?
No sympathy?
Unable to understand customer problems-
Extra charges though you give me worst vehicle and services?
You change plan at the last moment according to your convince and make customer suffer?

For what should we opt for your services, if so?

I have booked a Zoomcar (Booking ID JPS66V82E).

While trip started, car didn't get unlocked using App and customer care tried unlocking it over call but it didn't work.
They have called owner for second key and owner came and handed over key after sometime and I have took the car.

While returning I have fuelled the car, it got stopped at a location and I have called customer care number and informed the same. They have informed that fuel indicator is showing low fuel and immediately I fuelled car with 6 litres. Even though the car didn't start back. Zoomcar asked me to leave the car at location and leave.

I did the same and now Zoomcar charging me 6670. They are calling me and harrasing me about the same.

I informed them that I have fuelled the car and it didn't start. I had to book Ola to reach home back on my own expenses. This is not my mistake. I'd have fuelled the car if it is low fuel coz the car stopped quite opposite to a petrol pump. I had to fill in 500 rupees petrol instead of the fraudulent charge of 6670.

I booked a zoom car with booking i'd (Jps6646rg) and then due to some reason i cancelled it their came a message from zoom car that my money has been refunded to me in the dena bank debit card i didn't used a debit card and i have no account in dena bank so where is my money refunded after complaining several times to the zoom car no action has been taken.

My id has been blacklisted. Kindly activate it. I was unaware of the policy o[censored]ploading same dl in different account. If it was a policy zoomcar had to say this while i was applying the dl second time, and i had to drive the car too so i thought o[censored]ploading my id in my friends id. My id is shrivatsa. [protected]@gmail.com kindly remove dl from my friends account and activate that in my account.

Issue 1

Zoomcar - airport convenience fee rs. 250 charged

Me - why i am charged when i didn't get the car at airport? I went to your office via private cab and spend rs. 150 and while coming back i dropped the car at your office itself (Which is not at the airport).

Issue 2

Zoomcar - cleaning charges rs. 500 charged

Me - why when i got unclean car at the time of delivery, who will bear that?

Issue 3

Zoomcar - asking for clear picture of kerala state tax of rs. 1600 (Not adjusted yet)

Me - i have one picture which i have already sent to you, if you still need more clarification then contact your local team in coimbatore? And give my money back.

Have completed my trip on 01/11/2019 and i till now i haven’t received me security refund and fuel refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times still not received any response from team.

I have booked & paid rs.3874/- for a zoom car on 11th nov'19 and cancelled on the same day.

After a penalty of rs.474, refund of rs.3437/- has to be done to me with in 10 days.

But even as on date 11th jan'2020, i haven't received my refund amount.

Customer care number is not working and emails are not being responded properly.

Pls do needful

I booked mahindra marazzo car with booking i'd (Jps66s5vy)

They added 8059/- invalid charges as there is no excess km drove by me you can check checklist pics uploaded in zoom car it so bad to treat like these to new zoom car users by adding invalid charges and harassing innocent customers by sending emails and messages how come you people can add invalid charges i dropped car late due to car breakdown i called customer care but no recovery team was sent so i handled and solved by locals ur customer people said that late charges will be removed but charges are still there. Plz solve my issue asap.

I uploaded start and stop checklist pics u can check.

I completed trip for 71kms. Aa

This is in relation to the 6 months tenure subscription with the zoomcar. I never got a support from the customer support but i dont mind that. The issue is with the insta pay that made me attach my credit card with the account and gave right to zoomcar to deduct the amount on monthly basis without my permission.
The subscription ended on 30th nov 2019 but i got an email from them regarding the extension of the tenure without my permission or intimation.
I wrote to them and after multiple emails they took the car back from me. On asking regarding the security deposit, they replied to give it back to me after one month. And now they are sending me the statement where the subscription charges of december 2019 are also added. And there is nothing written in relation to the security deposit.
This is really a fraud company and the thing is that we are in india where such companies nourish a lot.
If i requested to get instapay removed and hence to disconnect my credit card - i was told to send 10000 inr for doing the same. I am having each and every proof with me. The emails and the messages i sent to them on facebook and twitter page

Refer and respond to the original complaint for which the link is shared below. This case has been pending for a while and I want Zoomcar to resolve this ASAP failing which I will be forced to take legal action, HIGH TIME!!

Hope somebody takes a note of the no. of reminders and understands that a customer is trying tor reach out to mediate and resolve a complaint!

https://www.consumercomplaints.in/zoom-car-disputing-the-unreasonable-damage-cha...⇄

Regards

Zoom car pune charges unnecessary amount on me. First of all i received a car late about 30-45 minutes from given time. Cleaning time was considered in actual time. Car wasn't in good condition and well maintained and seats were broken. At the time of delivery they again took 15 minutes more to lock and all procedures, and considered that extra time in actual time. They haven't refunded the fuel amount even after uploading the receipt. Now they are asking me to pay 1200 rs more, inspite of fuel refund. What should i do?
Regards,
Alok deshmukh

Hi,

I have completed my booking (Booking id: jps660hg2, vehicle:swift at, registration no of vehicle:ts07uh0577) on 29-dec-2019 using zoomcar rental services.

I had prebooked the trip from 9.00am-10pm on 29-dec-2019 by paying 1550 rupees (Including fuel charges) for the vehicle swift at, i had added fuel of 619 rupees and also uploaded the fuel bill of 619 rupees for approval, but only 127 rupees had been approved and remaining 492 inr fuel charges are not yet approved and i was asked to pay an outstanding amount of 502 rupees which is showing in my zoomcar account.

I was expected to complete my trip before 9.00 pm and return the vehicle before the trip end time 10.00 pm, but unfortunately due to heavy traffic we were stuck in traffic and vehicles were almost not moving for long time, we were travelling to charminar area, hyderabad that day.

Due to this reason i couldn't return the vehicle in time i. E. Before 10.00pm on 29-dec-2019, i returned the vehicle after 11.
.00 pm i. E. 1 hour late and i was charged an extra late fee charges of 629 rupees (Not sure for how many hours, i have been charged).

I am supposed to get 619 inr for the fuel, i have added to the vehicle and i should not burther about the volume of fuel consumed during my trip as i had booked zoomcar rental service including fuel charges, but unfortunately only 127 inr fuel bill has been approved by zoomcar helpdesk and i had contacted zoomcar helpdesk multiple times for approving the remaining 492 rupees of fuel charges, but i was told by zoomcar customer care that they have some internal calulations/rules for approval of the fuel amount added to vehicle, so they can approve maximum 127 rupees out of 619 rupees as the vehicle consumed more fuel than expected during the trip.

Now 502 rupees of outstanding amount is showing in my zoomcar mobile application and not allowing further booking without paying this outstanding amount.

They have not yet approved the remaining 492 rupees fuel bill and today i have received an email from zoomcar to pay the remaining outstanding amount to avoid any proceedings by zoomcar.

Please help me for the approval of the remaining 492 rupees of fuel cost what i had added to the vehicle so that i can settle the outstanding amount.

Regards,
Sushree lipsa tripathy

Dear Sir, I Have Booked Hyundai Creta From Zoomcar And Checked All The Documents On 31st Dec-19 While Taking The Vehicle. I Have Seen A Photocopy Of The Vehicle Insurance And Returned The Same In The Car While Parking The Vehicle At The Said Drop Off Location. The Next Day, The Zoom Car Charges Me Rs 2000 For Missing The Insurance Copy. Why Would I Throw The Insurance Copy, Or How Much Would It Takes To Get A Photocopy Of The Insurance. I Am 100% Sure That I Have Kept The Photocopy Of Insurance In The Car And Now They Falsely Accuse Me Of Missing That Document And Charging Me Rs 2000, Which Is Totally Insane. I Have Also Refuelled The Vehicle For Rs 1300 For The 230kms I Travelled And The Fuel Indicator Did Not Show Any Spike After Refuelling And Now They Are Charging Me Rs1100 For Fuel. The Customer Care Support Are Not At All Helping And Blaming Me For The Same.

I booked a baleno for 3 days in ahmedabad.

I received a lower version ford freestyle car instead of baleno. Furthermore this car had a preexisting ignition problem due to faulty battery. The customer support is so pathetic. They were not willing to provide any alternate car and were expecting us to leave the car wherever we were and arrange an alternate transport on our own at a remote location. We had to do "dhakka start" thrice in our onwards journey to somehow reach our destination.
This completely spoiled our trip and we couldn't use the car for one whole day and had to attend endless customer support calls to get the car repaired.

They didn't provided us any compensation for this in the final invoice and also charged 500/- cleaning fee even though the car was returned in clean condition. The guy who picked up the car didn't ever mention that the car is unclean.

They directly deduct additional charges from the deposit at their will.
You are totally helpless with all the money paid in advance.

I have booked the baleno with booking id jps66yqyo through zoom car app. I never expected the standards maintained by zoom car will be this much low and they not even bothered to checking the vehicles they are providing. The car provided is very dirty both inside and outside and i guess service was done long back. Even driving experience with the vehicle is very bad. As per the zoom car vehicle has to parked at the same location where it was picked up. But unfortunately the owner of the car is using the somebodys parking and they are not allowing to park the car.

I will try to highlight this matter wherever possible

Zoomcar booked under ref no jps66gv8c for dec 14-15, 2019. The company never informed that the car had to be opened through app. The app could not open the car and thus the car could not be used. Frantic calls made to zoom car was futile as the numbers were disconnected. Email send immediately but no response. 2 days later demand made by zoom car for rs 10786/- and no details given. Recovery notices send by zoomcar threatening legal action....

When we returned the zoomcar after the trip we had filled double the amount of fuel that it was before the start of trip as we have planned to travel more than our defined km's in the package. But rather instead of refund back our money for the extra fuel zoom car is asking to pay us the outstanding fee. What kind of customer ethics do you have, it been two weeks i have been calling customer care but it services are so poor and they always says the old thing we are looking into this matter. How long it will take to settle, very miserable service and complete fraudsters.

I filled fuel worth rs 1000 in zoomcar and also uploaded the receipt of same in zoomcar account. But zoomcar is not refunding my amount. The additional fuel that i filled was still remaining in vehicle only. I booked it in jaipur, rajasthan. I tried to contact zoomcar multiple times and they told me that they will not refund it and asked me to bear with them on this matter.

Hi team,

I had already raised multiple mail to zoomcar that someone is using my id proof (Driving license and aadhar) in there zoomcar account. And request to closed there account so i will create new account for myself.

But has been 3 month and there is no response from zoomcar end.

Kinldy help to close the running on my id.

Below are the details for the account holder using my id
Mobile no in zoomcar is [protected].

Regards,
Prashant

I've not received my refund.
Booking idjps66yhs4
Nobody is replying to my mails, it shouldn't have taken more than 15 days but zoomcar once again failed to keep their promise. Definitely not gonna book again.
Just process my refund.
All i got was a mail saying that i've successfully completed my trip when i enquired about my refund amd now all my queries are going unheard and are not replied back. The due amount is shown in my app.