Zoomcar Complaints & Reviews

I booked a car from zoomcar on 7/10/19 from 2 pm to 11 pm and i've following complaints regarding their service.

1. I did not receive location of the car till 2:15 pm which
Was given to me after calling them twice.
2. On reaching the location the car was not there and
The support executive also wasn't able to locate it.
3. Finally found the car at some other location at
3:15pm and...

I have not received any refund for booking id - jps6xg8xh, jps6xg837, jps6xg8lf and jps6xg8ul for over 2 months and not getting any proper support from the team.
The total refund is 15038 inr. As it is a huge amount i want necessary actions to be taken so that i can get my refund as soon as possible.
After repeatedly mailing i just get replies that they have processed but they fail to provide me with the uti (Unique transaction...

1st email response.:
Hi, i found false daamage charges of 10k pending on my zoom car account. The vehicle was returned the way i took it from the place it was alternatively allocated without an executive. I just drove for 30 kms against 50kms which i have booked for in a safe and secure manner. Seems like insiders are working for car owners in benefit of the already damaged (Multiple damages as per images already uploaded) with 65000+...

I had a booking of Tata Tiago from 14th October to 15th October, midnight I got the call regarding car being not available and they changed it to Creta. I took the car did a check and clicked the photographs and completed my journey on 14th itself. When completed I did get a text that trip has been completed and the inspection will be done and any outstanding or any charges will be charged within 24 hours. After 24 hours I got a texts that...

My name is manu paruthi. I want to narrate to you a series of incidents and then seek advice/ redressal to my grievances.

I booked a self-drive car for self and family through zoomcar at hyderabad. One of the reasons for taking this option was that my wife had a mild sprain in the lower back and we didn’t want to get into the hassle of booking cabs and the waiting involved while we were at hyderabad. The details of the booking...

Dear all, we have multiple apps in the market to purchase or to place any booking. So a first-time user who doesn't know anything about the refund rates is approaching the zoom car and he made a booking. Next day morning he wanted to cancel the same because of certain issues and that time he is getting a shock that the refund amount is 50% only and the cancellation charges are 50% if we do the cancellation within 24 hours. This is agreeable...

By booking id is jps6x9hwb. I booked car mainly based on pickup point, i chose near to mgbs busstation hyderabad, pickup time is 7 am. To my surprise when i arrived the pickup point is somewhere inside old city where the roads are narrow and gps location was not routable. I wasted 2 hours in locating the car, i did not have choice of cancelling as cancelling at the last moment i had to loose money. I had dropped car in mgbs bus station. For...

Hello, i'm seyieletuo usou and im a regular customer and i have being blacklisted i don't know the reason, i have book 5 times from zoom n my phone hangs alot so i have reset my phone n created a new account with same dl and i have being using and after one month i bought new phone so i have created a new account and they said i have been blacklisted and i cant use their service. Please can you guys help me out and solve this blacklisted...

Date of incident : 18 - october - 2019
Order number : jps6xbl88

Dear consumer complaints forum,

This is a complaint against zoom car for charging us unnecessarily despite there being no fault from our side.


We had booked hyundai verna numbered ts07uh1342 for 3 days starting from 17th at 9.00 p. M and started our trip on 18th oct at around 1:00 a. M.
Few hours after we started...

I have to get more rs. 360. The vehicle didn't have 10% fuel, check the image attached, it had 7% fuel,, which when i clicked on it, it didn't let me enter the same number (7) again, the minimum that can be entered was 10%, so i entered 10 %, you can check this in your app. And also i don't know what mileage that car would give in that condition, unserviced, can be seen from the condition of the car, check the images, also car is driven within...

Hi,

My trip booking id is jps6xnsk1. As i had to cancel the plan due to rain, i have cancelled the booking on 16th october and the app said the refund amount of rs.7170 will be initiated. But the amount is not refunded even after 3 weeks. I have tried calling the customer care number and tried sending emails, but i did not get a response. Please help with the same.

Thanks
Rathish...

Dear team, i have sent a detailed e-mail with all my queries on 30th oct 2019 at 7:58am form "sravankumar. [protected]@gmailcom" to '[protected]@zoomcar.com'.

Please see the details below (Coping email content)

Dear team,

I had a trip strted on 29 oct2019 and completed on the same day. Booking id is jps66iwp7.

There is an out standing amount of rs426, which was due to late return. This is...

I have completed my trip on 12th october 2019 and i have not received my security refund amount back until now. Accordingly to the policy, the amount will be reflected 15 days after the completion of the trip and today is the 19th day. Worst service i have ever seen. I don't understand why it takes so long to refund the amount. Very poor experience. I have sent them emails but i have not received any resonable response....

I have tried twice to book Zoom Car on 30th Oct, it failed both the times. But the amount got deducted from my Credit card. After two days they have initiated refund for one transaction and I received the refund, but other transaction is still pending. Kindly look into this and resolve at the earliest. JPS66IAOS is the booking ID for your reference....

My booking for zoomcar (Booking id - jps6xucx4) was completed on 8th october, and a refund of rs 6621 is still pending. The car i initially booked was a hyundai creta, which was later changed to a maruti brezza by zoomcar, due to unavailability of creta. The refund pending is still showing in the zoomcar app. Multiple emails have been send, all i got was generic replies....

Zoom Car — refund pending

1 Review
India
kapadiadhruv on Sep 27, 2019
Mark as Resolved

Dear sir, i tried booking zoomcar on 20th april 2019 using bhim upi and the same failed and my amount was debited, and then later on i booked it using my debit card. I contacted zoomcar regarding the failed transaction and they said that the amount has not reached to us and asked me to contact my banking...

I have booked a car (Swift) with zoom car and after the booking was completed i had an update from them zoom car stating that i have to pay an additional charges of inr 7000 with a tag of "inconvenience fee" stating that i have misplaced rc which i did not do. Zoom car people were not even aware that i have returned the car in the same conditions, and they claim that they are providing the charges because of some inconvenience and not ready...

Zoomcar thief.

I have made the booking with id jps6xnixj and deposit the 5000rupees as refund amount.

The car were breakdown in med of booking duration and i return it with extra fuel + less km + less time and with 1000 rupees repairing coast agreed by zoomcar.

Now they have to pay me 5000+1000+1000+2000
Total amount agreed by their team inr9000.

They are not ready to pay...

Booking I'D JPS6XBWY8
I travelled on 7th Oct and paid 2791 in advance and filled the fuel for rs 500 end of the trip there was 780 excess amount to be paid, we uploaded the fuel bill too. for fuel, the charges are reduced from the total. which was ok
there was a big calculation mistake in the zoom app
instead of just adding the excess amount 780, they again added already paid amount 2791 and calculated as 2791+780-500...

I completed a booking in zoomcar on 4th of october, i returned the car on time and gave it in the same condition. They charged me an amount of 3000 and an additional 150 for fuel which is yet not deposited to me. It has been more than 22 days. They gave me an arn no. With which my bank was unable to help me.
Booking id-jps6xbq31
Please assist me if someone can help me regarding this....