Zoomcar Complaints & Reviews

My name is shyam, my car got accident on 12/7/22 with zoomcar guest and raised ticket 1176492 but still now no response is received from zoomcar. Repairs not yet started from last 10 month past and no compensation received. I am paying Emi back to back from last 10 days. So i am requesting to give me the compensation for atleast 15 lakh rupees so that i can close the car loan and buy other car for my use as i am not having car from last 10 months. Kindly send the compensation asap.

Hi,

I have booked a car on 30th March, 2023. With payment ID, pay_LXk77ol6Un11di. I have paid 4, 102/- via UPI. At first they have sent me the payment has been failed. And after 7 days, they again showing payment has been successful. But, I don't even get the car for driving. This is absolutely scam. If possible, please refund the money to [protected]@kotak. This is an urgent. My phone number is [protected].
Thanks and regards,
Jyotirdipta Das

I am facing issues in verifying the profile in the zoom and Website. the app asks me to take the selfie pic numerous time even though it is clean and of high quality and doesn't even go to the next step. even after taking the pic it shows as if no pic has been taken. there are numerous such bugs in the app and website that are a huge issue.
username: [protected]@yahoo.com

Hi
I submitted all the required documents 5 days back only and still now my profile is not verified and in pending stage only.
Iam postponing my trip because of this issue.
So please verify my profile ASAP
So that i can make a booking
Tq

Hi, My document verification is still pending in the zoomcar app and my trip time has already started . Can you please check as I uploaded the correct document. Need to go for an urgent work. Please verify the documents manually or read into it. Requesting you to please send me a confirmation after updating.

Issue not yet sokvè

I am complaining about the refund of my zoomcar booking as there was an emergency situation created to book a zoomcar and I have Uploaded documents for profile verification at least more than 50 times but it was getting rejected all the time and I don't know the reason. so, due to the rejection I have to cancel the booking and do this same booking from my friend id.
so, I kindly request you to look into this matter and refund my money as soon as possible and also I have cleared the bill of 2000 which was charged by zoomcar earlier.
my booking was from 5th of April 2023 02:00 pm to 7th of April 2023 10:00
pm.
the booking id was jpsc3sbu and the car was Mahindra scorpio mt diesel and after trying a lot of time for the profile verification I had to cancel it on 05th April 2023 at 4:15 pm and the payment made was 10298.
so its my humble request to you to kindly look into this matter and kindly request you to make a refund into my account.
I am also attaching the documents regarding this.

Hi zoomcar team,
Required your help in priority basis to verify my profile in your portal. As i have tried to upload my DL and UID details. But it’s not getting verified.

I have a booking for[protected] but yet this issue is not resolved. Requesting to help me on this.

Thanks.

Profile verification pending for so long ... Need to book vehicle within hrs plzz do the necessary

Booking id JPSNCWF0I car severe damaged and missing jack tool kit. Take action asap and solve this
ticket # 1724245
Ticket # 1729207
1725158 JPSNCWF0I ticket confirmation mail received when submitted damages under booking end checklist

I got call from garage saying damaged not aproved they wont put new bumper which is missing

My car hundai xcent RJ45CP7436 was breakdown on 17 march 2023 on trip booking id is JPSNCG1HZ last 16 days problem not reolved by zoomcar not blocktime was not update on my host app i request to please i m trouble please help me

Hi. I am in delhi right now and wants to rent a car through zoomcar. I have uploaded dl and uid a week before and waiting for verified. Still my profile is pending and no message. So i request you to please verify my profile so that i can book car on rent. It’s urgent

I had done the booking for 1 day rental car and here is the details:

1. The app shows the car location incorrectly and i had to hire cab for 15kms to pick the car.
2. The checklist was not getting updated due to security issue in uploading the odometer reading..so took help from customer care to start the trip. (please check case history).

3. Dropped the car at pickup location before 4 hrs. and was unable to end trip again due to app security issues in uploading files. so customer care helped me out to end the trip.

4. I see next day the refueling charges 300+ is applied so i requested the customer care to consider waiving off the fuel charges since i travelled 30Km by cab for pickup/drop.

5. Meanwhile as the ticket was in progress and discussions are on a hefty 4000+ penalty is added in my account and suddenly iam getting multiple emails and phone calls to clear the due ..or we will take strict action against you and threatening with adhaar card, licence and photos is being circulated in whatsapp...

Iam being charged now 4k for 4hrs of rental car experience.. i have agreed to pay the refueling charges but the late fees is a unacceptable amount.. Customer service not ready to listen or understand what we try to tell them to come to an agreement.

I had hosted my Maruti Swift car on Zoom Car platform. On 4th March I got a booking and since then car has not been returned. Zoom car has stopped all phone calls to customer care and only way to reach them is via raising ticket on Zoom platform. I have raised more Than 100 tickets but no help yet. I don't know where my car is and when it will be returned. Zoom promises to pay Rs 300 per day if car is damaged during trip. But no such payment...

When we received the car the fuel was blinking and was less than 5%, we filled extra fuel and the remaining was more than 20% while dropping off and still got charged extra unnecessarily. I need the refund for the extra fuel filled and the extra charges

Hi Team,

I have book the XUV 500 on 2 April 2023 car brokedown on the way (clutch burnout) I was with my family and small 2 month old kid, I immediately call zoom car customer care support they took my complain but no response was provided in 30min to one hour turn around time even no one called me from zoom car support to address the issue I was in remote jungle ghats area approx 30 km from Indore

This was a very risk journey and zoom car did not supported at all they kept on saying that wait for 10 min with this I have waited for almost, 3 hours with no responsibility and resolutions

I can see the car trip is still ongoing after mailing the images of the car and asked support to close the trip from backend I am.getting extra charges

I have to bear huge loss for using zoom cars

This was very very tasteless experience

I have mentioned the booking details

I need my full refund for this trip this was the issue from zoom car side and they did not supported.

Kind regards
Gaurav Sharma
Registered mobile [protected]
Registered email gaurav.[protected]@gmail.com

I do not live in India. When I was visiting last, I made an account to have easy access to a car if needed. I do not wish to continue having an account. I do not wish to have my data saved in your system. I simply want it deleted (data and account). I do not want an assurance of my data being safe.

I need my profile verified asap please. Too urgent for me to be waiting for the 2 days verification time.
Thanks

Hi team
My account was blacklisted with out any reason
and I couldn’t able to do the new booking can you please help us on this.
Email [protected]@gmail.com
Phone number [protected]

I did a payment of 4041/- at 14:20 on 31/03. The payment was complete but the booking did not confirm and its been more than 5 hours now.

My registered details
[protected]
[protected]@rediffmail.com

My contact details
[protected]
[protected]@gmail.com