Zoomcar Complaints & Reviews

This is for my last booking JPSNCLYU1
I left that car on 100 % fuel
But they imposed the outstanding amount of 1800 on me
Which is baseless...

This is for my last booking JPSNCLYU1
I left that car on 100% fuel
But you guys imposed refueling fee on me
Those charges were baseless...

1st car - Ignis cost 6288
2nd car changed by zoomcar- Tiago cost 6288
3rd car-rescheduled by zoomcar because Tiago didn't start, Maruthi Ciaz extra cost - 2744
Ciaz didn't have key in it
4th car- celerio - extra cost of 1034
Total extra cost from Initial - 3788
We also have been charged with the rescheduling cost.

It was definitely not even a option for us there was a 3 HR delay we...

My reservation id:JPSN7H2KI MARUTI SWIFT MT location was mount road trip start was 26 May, 10:00 pm car was not there at the given location so i called customer care they then changed the location again it was not there this happened 3 times then I received an email at 11.37pm saying
Hi SYED MOHAMMED ZUBAIR K,

We are extremely sorry but unforeseeable events have forced us to change the car allocated to you. Please...

Hey, I was trying to book a car and did submitted all my drivers license and required ID proofs, but still its taking more than usual time to get approved my documents on my account. Besides I did opened another account with my brothers email, thinking about my documents issue, but still the same issue with my other account as well.
Please help me fixing my both accounts issues, if anything wrong let know if required any more documents...

Hi team,

Ive been informing zoom host team to cancel my account and collect the device since I've sold my car in the month of October.

New owner dont want to continue the zoom host program and wanted to remove the device.

As technician mentioned earlier that he will be coming to collect the device i asked second owner to leave the car at my place.

Because of the device owner is...

My car met with an accident during the booking incident happened on 27/3/22 during incident also the renter called zoom call centre there no proper response, so he paid some charges to police Petrolling guys to release the vehicle sad part is I got a call from police department about the incident, with help of toying vehicle students came to my home, till now issue is not resolved. Many mails sent to zoom team no one bothered to respond all...

I had made a booking on 23 December 2022 for Ertiga MT (petrol) for a trip from 25 December 2022 to 27 December 2022. On 24 December 2022 we found out that the host had cancelled our booking. We didn’t get any message or mail or notification in this regard. And it’s been over a month, we haven’t received the payment as well. Our booking ID is JPSNCC95C. Request you to initiate the refund or else I would be forced to take legal actions...

Dear Team,

I am highly dissapointed by your car agent service as i have booked automatic car but they have sent me manual car and now what will i do as i am not able to drive manual car. Kindly sent me automatic car or else refund my money as car agent is very rude....

I accidentally left my shoes inside car...

I have been wrongly charged with the Refueling Fee by Zoomcar post completion of the trip.
1. Trip Start: It shows the average of 12.2/Km, and the range is 458km, so the approximate Fuel Quantity at the start of trip is 37.54 Ltr. (Range/Average)
2 and 3. Trip End and Trip End2 Images: From the perusal, it can be seen that, the average is 12.8/km and range is 537 Km, so the approximate fuel quantity at the end of the trip is...

We booked a car, and reached the destination through CAB and upon reaching the destination we come to know that, the Car isn't in the condition to start and, the owner isn't willing to give the car to us and his reply was that, I had already removed the car from Zoom car app due to it's inefficiency. After talking with zoom car's representative, he made us sure that, our Cab expenditure would be refunded but its been 7days the amount hasn't...

This is related ticket number 1467797, Booking (JPSN76ESF).

After investigating by the police & legal team, it is stated to me that my car (Ford Ecosport DL2CAX3804) has been stolen by the customers and ZoomCar team still not be able to catch the customer.

Zoomcar team already promised that I will be granted the IDV value of the car. This is almost about 4 Months, as JPSN76ESF this booking is about to completed...

I am booking rental car on 26th January for my personal use on 1st of February looking for automatic car its showing on list Ertiga 7 seatar on 1st of February car booking time 9 pm car location showing 4 hours before when i am reaching the location car was manual gear box.,
i am trying to contact a customer care but no way to reach the customer support all my family waiting for my arrive still i am trying to reach the customer care...

I have uploaded my DL and Identity proof for almost 2 weeks now but my profile isn't yet verified. I have tried contacting Customer Care but they don't answer my calls. This is kind o[censored]rgent, please help....

I'm Keshav Daga having a zoom car account with email- [protected]@gmail.com and phone- [protected]. I'm having national driver's license with no. JH11 [protected], which I haven't used in any other account of Zoom Car. On 13th December, 2022 I booked Zoomcar through Makemytrip for the very first time ever, the booking was successful and the payment was successful but just 30 min before the trip start time, booking was cancelled automatically...

Hi. I am in Jaipur right now and wants to rent a car through zoomcar. I have uploaded dl and uid on saturday (28th Jan 2023) and waiting for verified. Still my profile is pending and no message. So I requested to you people please verified my profile so that I can book car on rent. It’s urgent....

My profile is showing under review, since more than a month. Can you tell me how to contact and get it verified quickly. Its been around 2 months and still not verified....

I Aaryan booked a Breeza MT diesel (UPI4DDNI311) with the ID JPSNCO1CU for December 28th. The pickup time was 1 p.m., and we were supposed to pick up and drop off the car near Bharat Gas (East Jyoti Nagar, Shahdara, New Delhi) )on Saturday, December 31st. It was a round trip, and a payment of Rs 8321 was made.
Surprisingly, on December 28th, we were told about the unavailability of a car. We're still looking into different Zoom Car...

I booked a card and paid for it, and also uploaded the required documents required. But it says the Aadhar uploaded is not clear, while I uploaded a very clear photo of Aadhar many times again and again, and thus the profile verification is pending. Please take a look at it.
Email id: aditya.[protected]@gmail.com...