Zoomcar Complaints & Reviews

My licence has been blacklisted over a ride from 2020 which was cancelled from Zoomcar’s end. No terms were flouted. Tried to book a Zoomcar in 2022. As soon as I reached the payment page, it showed that my license has been blacklisted. Tried again this year, the issue continues. No help from the Zoomcar support.

My car no MH43BU1325 I got my car without unlocking by zoom app I got directly from zoom host after completing the trip I returned the car to my zoom host at 1:50 am he told he raised the ticket to end the trip (ticket id[protected].but it is not ended I geeting fine charges.

Below is the image of my car meter board in it time is when I returned the car

Hi,

We not like your services for partner we need to remove ur all device from car by today only else I will put complaint in consumer forum because from last 1 month we suffer my car battery drain 3 times no one comes to help no one pickup call on service center even my all tickets are open as same no one replying properly all kind of promises are failure from zoom side. When you guy need tie u send person same day to put n now we are begging on that to remove even we can't use my own car when it's emerging than no use to carry forwards this .
Request you to send person today only any how to remove all devices

Tickets 1742436, 1742438
Name Sagar Sachdev
Contact : [protected]
Model : Honda Amaze
Vehicle no.: MH48AK3413
Near Prabharam mandir, opp lal chakki, bhagat Apt, flat no. 302, Ulhasnagar 421005

You can Call me on [protected].
Thanks
Sagar Sachdev

I Karan Patil have booked zoom car on 29 March 2023 for utilising services for the period 12 April 2023 to 13 April 2023.

My login I'd details are:-
I'd: [protected]@gmail.com
Mobile: [protected]

Car booked: Ertiga MT Diesel

Car owner name: Pawan Bamne

Address of collecting car to start journey:
Sunny Garden, Wing A/B, Sector 20C, Sector 20, Airoli, Navi Mumbai- 400708

Charges deducted: Rs. 4621

When we reached the place to collect car. owner of the car denied saying that he is no longer providing his car to Zoom Cars.

We tried to contact Zoom car customer care, But nobody picks the call. However, we now my money Rs. 4621 has got deducted without utilising zoom car services.

Please help me to get my refund back. As they are not reachable.

I have uploaded all my required documents. my Aadhar and my photo are being rejected for no reason. I have uploaded it multiple times but it kept rejecting 3 times. And I could not contact any customer service on this anywhere.

We are extremely disappointed with the service provided by Zoomcar during our last trip. We returned the car to the host at around 1:52 pm after filling the fuel, and have provided a screenshot of the bill as proof. However, due to a technical issue with the app, we were unable to end the trip on the app despite being at the same location from where we picked up the vehicle. To our surprise, we received a message about a late fee charge and were informed by customer care to provide the end meter odometer reading.

Despite providing this information, we are still receiving calls and messages from Zoomcar about late fees, fuel charges, and other charges being charged as interest. This is completely unacceptable and amounts to harassment on their part, especially since we have not made any error. We have also spoken to the host and have a call recording confirming that we handed over the vehicle to him at 2:00 pm on April 14th.

We want to assure you that we have all the necessary proof to support our claim that we returned the car at the time mentioned earlier. We are ready to provide you with the fuel bill and call recordings with the host, which confirm that we returned the car at the specified time. We hope that this evidence will help resolve the issue quickly and efficiently.

We urge you to resolve this matter as soon as possible.

Hi i uploaded all documents and voter I'd before 9 days and after two times I complained today I got a message from zoomcar that my profile is rejected due to address proof issue and they said to upload aadhar
Today I uploaded aadhar and another selfie also
And I have a trip on Sunday, I should book zoom car
Now please approve my verification as soon as possible so that I can book the car
And I can travel on sunday

Took all the amount and now my profile not getting verified saying documents not cleared and while cancelling charging half the amount what kind of scam you are doing its very urgent as my booking is for tomorrow

I had a booking on Mar 8th. When I tried to extend the trip, the application errored. I contacted customer care immediately and they suggested to raise a dispute which I did during the trip itself. But later I was fined hefty late fee and even though I raised several tickets to reduce the late fee stating about the application error and the ticket I raised during the trip, they closed the tickets immediately and started sending me notifications related to taking actions for not paying the late fee.

I had booked a Zoomcar on 9th April in Bangalore. A day before my booking I get a notification saying the host has cancelled my booking. I was unable to cancel or change the booking, and the app still shows it as an upcoming booking. I am unable to get help from their app as it doesn't recognize the booking when I'm trying to get help and none of the customer care numbers work.
Booking ID : JPSNC3OJ8

I have booked the zoomcar for 7 April from 4am to 5pm
I reached the location for pickup but the car was unavailable, The start time was from 4am. At 4:21 I got the message from owner at zoomcar that the car is not available. After reaching the location it was really a torture thing as all my plan got cancelled as it was booked for some emergency purpose. I faced a lot of trouble and had to bear great expenses since I came really far from my home to pick the car for some emergency purpose. There are no proper management of customer support in situation like these. I tried mailing them and calling them standing there but got no response from them. Then after raising complain ticket on zoomcar app, I had to cancel the booking forcefully. The next day, I started mailing them until today, I called customer support 4 times today, and everytime they are saying that since we cancelled the booking, they won't refund the amount. We have proofs of car not being available and raising a ticket and calling customer care before cancelling but they did not provide a solution to the problem so we cancelled the booking. Also, they should have some management to avoid fraud registrations of rental cars.

I had booked a car on 8th April. When I picked up the car, it was 0% fuel level. I was not aware of the new processes. The car host asked me to upload any picture of the odometer as the fuel level is 0. So I uploaded a photo and did the same while returning the car, as I have returned the car in 0% fuel level.

The same has been filled in the start and end trip checklist as well.

Now zoomcar is asking me for a payment of Rs. 2115. Neither I am able to connect with their executive nor they are confirming the same from the car host.

Car host - Raju Sikdar ([protected])
Car - WB 42AX 7006

I had booked a car on 8th April. When I picked up the car, it was 0% fuel level. I was not aware of the new processes. The car host asked me to upload any picture of the odometer as the fuel level is 0. So I uploaded a photo and did the same while returning the car, as I have returned the car in 0% fuel level.

The same has been filled in the start and end trip checklist as well.

Now zoomcar is asking me for a payment of Rs. 2115. Neither I am able to connect with their executive nor they are confirming the same from the car host.

Hi team, we have purchased used car from ZOOM car dealer and were assured to provide NOC for transfer of ownership and interstate. However we were not provided with any NOC . Our dealer spinoo cars are continuously following up and we’re not able to get it . Please help

Hi
I uploaded all the required documents and its still in verification stage since 8 days
Even I complained here 2 days back and not at resolved
Can you please tell that verification will done or not
If not we will see other alternatives

I booked car Renault kwid: KA53MF1597 with booking ID: JPSNC3DGE at 5th April 2023 for 8th April 2023 of cost of 2979/-, from morning 6am to night 11pm of same day(1day). I went there that place car is not there so that I didn't complete my trip. Zoomcar only cancelled my trip. I called customer care services but no reply and no response. In zoomcar app it is money is refunded to bank but in my bank there is no money credited. So I raised a ticket no: 1368793. Kindly consider my complaint let me know the status of refund amount and that should be refund to my account only.

Thanks and regards,
Puli Lokeswar Reddy
puli.[protected]@gmail.com

I booked a car on zoomcar and at the last moment car owner told me his car is garage with this condition i had to cancel the booking bcoz i have to book other car but when I went for cancel they were i cant refund amount. Before this i already called zoomcar help desk but didn't get any response. When I spoke with car owner he said he already informed to zoomcar people about his car condition but still they are showing his car in app which can be booked. Here is the car booking details - JPSNC3BG0 and car number MH12TH4893. I am just expecting refund for this car cancellation.

I have lost my black purse in bangalore in zoom car on 9th April 2023.

Car details
Hyundai I20 MT petrol
KA53 MC 6436
Id - JPSNC35ER

Purse had driving license, cards, passport size photo. Please help me find details of owner

Contact details: atche.[protected]@gmail.com

I have g do forgot my purse in zoom car on 9 th april 2023. It is black purse with gold chain. It has
1. approx 1500 money
2. Driving license
3. Debit and credit card
4. Passport size photo
5. Hand kerchief

The zoom car is Hyundai I20 MT petrol KA53MC6436. Id - JPSNC35ER. I tried contacting owner but is not possible. Please help me find the purse

Contact : atche.[protected]@gmail.com

I am shyam kumar host of zoomcar. My car TS12ES3587 I20 got accident on 12/7/22 by Zoomcar guest in hyderabad from last 10 months i am paying emi back to back and informed the same to zoomcar customer service and email them alot but still now repairs not started and no compensation received. I need atleast a compensation for 15 lakhs of ruppees so that i can be able to close the car loan and buy a car for my personal use purpose. Kindly take action on zoomcar by file a case or what ever you want and make them to pay me the compensatation amount asap. I am sufferring alot with zoomcars and dont want to waste anymore time. please help me