Zoomcar Complaints & Reviews

I have used zoom car service for.2 times. First time was in Hyderbad. Service was very smooth. Car came on time and they took the car without any hurdles. But 2 nd time i used in chennai, the service was a bit trouble facing for me. Car came half hr late since there was no car in the hub. Means there was some shortage of cars in the hub. They told me to call customer n raise the issue. Raised it. And i have completed my travel and parked...

'we had booked car from borivali, car was out of battery and dirty, pickup time was 9 am, details were provided at 9.30, then were given another car at 11 am from sion, approx 30kms from the actual location, the car was also in bad position got the car at 1.30pm it was dirty and the wiring was extremely lose so ac did not work and it wa foggy weather so the person driving had to keep wiping with handkerchief and drive which almost was risking...

First off all let me clarify that the details specified in the recovery note is wrong. The outstanding amount which according to me is wrongly charged is toward damage of vehicle and not towards use of vehicle in excess to the paid rent.
As I understand that these charges are towards damaged wind screen. Let me clarify that when I had handed over the vehicle at 4.15pm and till the time I got the booking closure confirmation which was...

4/6/2019
Booking id (Jps6bpi53) i write this email regarding the damage of the car that i've rented on 4/6/2019. I write this to inform you that i have already paid the due amount of ₹11, 263/- and it was clear. All of a sudden, i receive a mail yesterday stating ₹1, 49, 999/- amount to be paid. It was not clear for what are we charged and shows that it's an inconvenience fee. I'm sorry to inform that we have got enough proofs...

Dear Team,

This is regarding booking Id JPS6B5YJ8.
Firstly, we booked Tata hexa but zoomcar people changed the car in last hour to mahindra marazzo, please note that this could be their strategy to provide faulty car and make money from customer.

When we took off the car, we felt that the gear shift is not as smooth as it should be. After around 80kms it became too hard to shift the gear & eventully the...

I have made a booking from car for my parents from ranchi as they wish to visit one of the shivling called baidyanath dham. So i booked a creta for the trip. I asked the zoom car executive is this car new and good as we will travelling 500 kms+ on this trip so the car should be in good condition, and they assured me. (My booking no. Jps6bbal0)
But before the journey can start the zoom car executive called my father that car is not...

As i booked Tata Tiago with booking ID-JPS6BBKXT on 2nd july2019 from the app and after completing the trip i was charged for damage of part replacement for 4000.While there are scratches already which i am not aware so as per their policies it should 500 or 1000.But there is no proper verification and they charged me for part replacement.i have sent so many mails with photos but i am not getting any revalidation response with any person...

I booked a zoom car (Mp09ta8098)
Booking id - jps6bx550
The damage charges imposed on me are for a damaged tyre (Rear right) as i am informed.
I wanted to inform you that i have already send the video i made when i booked
(https://photos.app.goo.gl/kc8YeCBDtk5dRGM36)
The charges imposed are rs 4000 for a old tyre as you can see in the video. I was not supplied with a new tyre why am i being charged for...

Booking id - jps6biki3
I had made my above-mentioned booking for 6th and 7th april on "with fuel" condition, but still we had to refuel it for amount rs.1250/-. I had already uploaded the bills on the app, and it is saying that the refund has been made. But i have checked my bank account multiple times, there is no refund from your side. And still after 3 months there is no refund, even after sending literally a dozen mails to your...

I have booked a zoomcar on 28th from kolkata (Booking id:jps6b2az0).
The booking was with fuel, that is, the car with come with fuel, and any excess fuel costs will be re-imbursed by zoomcar.
The trip was a 380 km trip, and the car provided was with 4% fuel, so we decided to fill it with fuel worth rs.3000. Whatever would be used by our trip would be used, and the rest would be in the car when we return.
After our trip,...

I got charged for an accessible amount if 5k as inconvenience fees, without any breakup. There is no logical explanation about the fees charged as all the criteria were met. On top of this there is no way i could reach out to zoomcar executive to discuss the same matter. I tried all their forums and numbers but no luck. Now zoomcar is threatening me over mails that they will take legal action and that my stuff could be confiscated. This is...

I am a regular user of zoomcar my account has been blacklisted without any notice or email by zoomcar i don't know for what reason it is, and my driving license approval has been pending due to some error so i request them to resolve my issue as soon as possible as i need to make a booking. Hope for issue getting resolved as soon as possible
E mail - [protected]@gmail.com...

I have booked booked Swift for 6July 7.30 Am.
Booking ID JPS6BX565

I am waiting at pickup point from last 2 hour. Member at pickup point are helpless since everything managed online.

I trying pathetic call customer care they keep passing time . 30 mins, 10 mins and 5 mins but no call back.

I am waiting heavy rain. My whole trip is ruined along with hotel booking.

Please componsate.br...

I am a regular user of zoomcar my account has been blacklisted without any notice or email by zoomcar I don't know for what reason it is, and my driving license approval has been pending due to some error so I request them to resolve my issue as soon as possible as I need to make a booking .hope for issue getting resolved as soon as possible
E mail- lianmerchant619...

On 6th june, 2019 i've a booking through zoom car mobile app. I've paid rs.4578 including security deposit.
First of all they changed my booking 15 minutes prior to the original timing and location as well. When i reached to the new pick up location car was not even there. I called them and they wasted my 30 minutes because i've to call them and wait for the car. After 30 minutes they told that they will refund my money because they...

I have booked booked Swift for 6July 7.30 Am.
Booking ID JPS6B00C9

I am waiting at pickup point from last 2 hour. Member at pickup point are helpless since everything managed online.

I trying pathetic call customer care they keep passing time . 30 mins, 10 mins and 5 mins but no call back.

I am waiting heavy rain. My whole trip is ruined along with hotel booking.

Please componsate.br...

I had booked a zoom car with id jps6bb3m7, as there came a new of demise at family we need to cancel the trip, while cancelling the total refund was showing the same amount what we booked. But later the amount changed to 0, that means no refund will be provided.in such scenerios what can a comman man do if 0 refund is provided and as per the policy atleast refund must be provided in such scenerios. But during cancellation why the total amount...

Hi,
I was coming from rajeev chowk, gurgaon on 01.07.19 arouñd 00.15 hour's. At 00.20 hour's this creta stoped their coming from delhi & ask to passenger's waiting their for anybody wants to go jaipur may join us to share cab. We both joined them till jaipur bus stand in rs. 300 per head, on the way we came to ķnow by their personal conversation that both of them were employees of zoom car & some pardeep were driving the car. As...

I had booked a car on 17th june, 2019. The booking id is jps6bv40z and the booking was complete on the same day. I have paid security deposit of 2999 which would be refunded in a week. But it's been 20 days and i still didn't get the refund. I've sent mails regarding this many times but there is no reply and even the customer care number isn't working....

Dear Harshit BHUSHAN,

This e-mail is with reference to the booking made by you with Zoomcar through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6F2EAA MH14GU4258 5/03/2019 16:00 6/03/2019 02:57 Home Home 1153 0 4000

It has come to our attention that...