Zoomcar Complaints & Reviews

I would like to ask zoomcar few questions. It would be great if they will be able o answer them.
1 - why zoom car doesn't inform the customer about the damages, scratches noted by zoom car (Which were informed by old customers while using that vehicle and which are not repaired by zoom car yet) to its customer to whom it is going to push the vehicle?
2 - why do zoom give the vehicle on rent without repairing it and only collecting the repairing charges from all customer? Does zoom plan to buy a new car with scratch charges collected from the customer without repairing the vehicle?
3 - does zoom assured that all other parts which are not covered in snapshot by customers are properly checked and maintained before handing over to customer or zoom plan to collect damage charges from customer saying that it happened during customer uses time? Why zoom does not give a check list of the items it has maintained and checked like oil filter, radiator, breakoil, silencer pipe, engine oil, breaking system and other parts.

I am a regular customer of zoom car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.

My e-mail i'd is - shubham. [protected]@gmail.com

Please help me out of this and provide a valid reasons for this inconvenience caused.

We have hired a zoomcar on[protected] at 4 a. M. Till 11:30 p. M of[protected].
After our trip we have parked the car from where we picked up and informed to zoomcar customer care (Check list filled by customer care). Customer care asked us to pay 2124 rupees extra charges by mentioning that we have exceeded default kms (675km while hiring) set for the trip. Their count is 851km but from our trip the original trip distance shown by car is 642km. (Initial km reading on car :75952 and reading at the end of trip is 76594). Since the count is not matching with their gps tracker, they told us keep the car keys in the desk and leave. We moved away from the car and they locked. We asked for initial km reading from their gps to check the number, they declined our request by stating that that number is confidential.

Suddenly after 2days they mailed us mentioning that we have to pay 8000 rupees for the damages during the our trip. I am 100 % sure that we have not damaged any part of the car, immediately we called the customer care of zoomcar and asked us about the damages. Then they asked "do you have any screen shot of checklist displayed on the app before your trip started?" since we forgot to take the screenshot of that check list... We replied no. Then the customer care was stating that there are damages on the front bumper of car and we have to pay 8000 rupees for that. We have taken a pic of car after completion of our trip and we told them that we will send the pic of car which displays front bumper of car clearly. They agreed for that and said will verify on the issue and take proper action afterwards. We didn't get a call back from them.

Here the original drama started. Next day we called them about the resolution. Now they started saying that side bumper is damaged and front bumper is fine. We completely understand that they want to loot our money in anyway. We disconnected the call and filing this complaint for proper justice. They are not agreeing to share any of data from their side.

Details of our journey:
Zoomcar booking id: jps6x7vux
Car number: ka03ae6688

Attached photos with details.
Link of address of zoomcar office: https://www.zoomcar.com/bangalore/car-hire-banashankari-1st-stage-near-pes-colle...⇄

I booked a car on 30 july for 8 hours
And no damages were dont to the car neither there were any cleanliness issues
The car was in extact same condition before it was given to me and after i gave the car back to them
The car representative looked at the car inside out when we came back and didnt say anything as there was no issue to complain
But today i. E. On 31 july 2019 they are complaining about cleanliness
This is unfair
Zoomcar is charging extra 1000 rs. For no reason and this highly unacceptable
Kindly look into the matter asap

This is about my experience booking with zoomcar my booking Id was JPS6B9ZRS
i have booked the zoom car from pune and i had paid the initial amount at the time of booking that is 10, 000 due to some of my personal emergency i had to go bangalore and i have asked zoom car at the time of booking that i will submit my car in zoom car bangalore station they said ok you have to paid more 10, 000 INR as the droping the vehicle at different location i agreed then they have confirmed me on phone that i have to pay late fee and late charges extra that is like[protected] not more than that i agreed because i have some really personal emergency situation i had booked the car at14 July and i had dropped the car at 15 july night at the zoom car hub without any delay and i had paid the late fine that is 10000 more in my given time and after some days i had no idea about that i got the mail regarding your outstanding bill is 99, 000 i was just shocked to see that i had call their customer representatives more than 6 time everytime they say the same our special team is working on it and after that the bomber i got the NOTICE that they will sue and all and i have called one more time they said the same that they said 6 times before i mean if i should know that this much amount they will charge i would have dropped the vehicle myself but they gave me assurity that they will not charge more than 5-7 k but they have charged me 79, 602 INR for that means i can’t believe this i can buy a new secand hand car in this price they are all just fraud pls don’t ever use zoom car . it is very serious matter take this in consideration and look at this matter otherwise there will be a literally big issue.

These zoom car people are cheaters. I booked a vehicle on 22nd july in the midnight 11.30 p. M. (Approx) and returned the car at 6 a. M. Of 23rd july. We bardly moved the car from one place to other. We travelled about 50 kms at max. There was no damage done to the car. Not even a single scratch. I clicked the pictures of the car before and after the ride. They look the same. But then, these so called cheaters sent me an email asking me to pay the amount of rs 4000 saying that some damage was done to the car. The total fair i paid was 750 inr for the ride. No damage was done to the car and even after uploading all the pictures they are charging me with some unaccounted damage without any proof that the damage was caused when the car is under my use. This is completely unfair and i say whoever are facing the same issue should sue the company. I tried to call customer care but i wont get connected to a single person. When i mail [protected]@zoomcar.com they will send some automated reply. Now they have even sent me a recovery notice saying that failure of payment will lead them to file a case against me. What are my options? Please help me with this. Should i sue these people for this? Or do i just have to wait and show all proofs in court?

I booked a self drive car from zoom car on 26 june 2019. My booking was successfully completed. Car was returned in time and in the same condition as recieved. A caution money amouny of 2999 was taken during booking. The company promises to refund the amount within 5-15 days of completion of booking. After completion of 15 days and waiting for the refund, i did not recieve the refund. I called up the customer care to know what is the issue i was ensured that they are looking into the matter and will require some time. After waiting for 24 hours i called them again with the same issue. They told me they will be providing me with an arn no. With the help of which i can track my transaction, and it will take 24-48 hours to come back with an arn no. After waiting for 48 hours, nor my arn no. Nor my cash was refunded. And today one month is passed and my money is not refunded. I had send my bank statement to zoomcar in email showing no refund is done, still they had not given me any response.

Pathetic car condition.
When i picked up my vehicle from the site, it was in pathetic condition. The interiors were literally covered in dust and my dad frowned upon me for choosing an ill condition car. There were pebbles lying on the floor. Nearly 10 empty water bottles. Coffee cups. Ice cream sticks. Toffee wrappers. Mud on the seat/glove compartment. A pillow in the boot!!

It was in no way to drive. I had to take the vehicle to a cleaning place and took me a full 1 hour to get it cleaned. I had to pay 300 rupees for the express cleaning. All my trip was ruined right from the start.

I just want to know why was it not cleaned in the first place? As per logic, once a ride ends, zoomcar guys should get it cleaned, right?

I need a resolution to this. Please do something about it.
I have written to zoomcar twice and there has been no response from their end.

I have booked a mahindra scorpio on 26th june 2019 with a refundable deposit of 2999/-. With coupon code:luv50. After the completion of my booking refundable deposit should be credited by 14th of july 2019. I called the zoom car customer care multiple times but their is no response from them. Please resolve the issue as soon as possible. My zoomcar booking id - jps6n056n. Thank you.

I booked car from 10am to 5pm. When i reached the location, car was not avail. I called customer care and they told so many location and i wasted 45 mins and finally i got it in zoomcar maintenance guy's home that he took for cleaning. While ending i went to same location where i picked (Guy home). It was not ending and saying wrong location. Then that guy took me along with his son in the car. His son made dirty with some food. I ended the car as per his request saying car is clean.. Once i ended and left from that place.. Then he added that picture saying it was dirty.. Now zoomcar charged me 1000rs.

Please help me

Hi team,
I hope you can help me get my money back.
On 30th june i booked a swift at for the duration from 5pm (28th july) to 11pm (29th july) and paid 2167 rupees.
I booked it in advance as it was my birthday on 28th july.
The booking was made in the name of akshay raut, who is my friend.
On 28th july around 12pm i get a call from zoom car that they don't have swift and she would give me eco sport.
I...

Booking Id : JPS6BFK7F
Complaint CASE ID : [CASE:1346371]

We have used zoomcar last week and during our journey the frontend right tyre was in very damaged condition and the stephanie trye also in puncher (3 place in same tyre) state. We consult with support and backend team based on their confirmation only we have changed new tyre and spent our 4k our own money. Since it's more than 1 week over and still the refund amount we haven't received.We are continuously call to zoomcar customer support everyone is asking 24hrs time but nothing will be happen.Kindly take immediate action and start the refund process

Booking id -
Jps6xoye8
Charged an additional rs 4000 as damage fee when no damage was done on car during our rental period.
Car already had few damages on lower left side as reported before booking.
Don't understand why additional rs 4000 is being charged on the account.
We returned the car safe and sound within timeperiod with pictures provided at return.

I had a booking (Fully paid in advance - inr 13, 357 including refundable deposit of inr 5000) for a ford endeavour for the 15th of june 2019 from pune (Booking id jps6bhgqs) at 7am. Zoomcar was supposed to intimate me on the car's pickup location 3 hours in advance - forget 3 hours, it took me around 45 min to get to a customer service executive, who simply told me that the car is not yet assigned and asked me to wait little longer. 3 similar calls were made by me until 9am with no response, which is when they finally called to say that the car had an accident and i either have to choose another suv (Tata hexa was the only 7 seater available) or get a full refund asap and additional 1000 points (Equivalent to inr1000 as mentioned by malvika, their customer rep - i have the complete phone recording). I chose full refund and they promised me that it would be done within 5 working days. However, 2 weeks later i get a mail notification that only inr 10, 891 will be refunded (Screenshot attached), and they wanted my bank account details (For some strange reason, they couldn't refund to my credit card which was my original payment mode). I have made multiple complaints via the app (As once your trip is supposedly "completed" you can no longer reach a customer car exec), but in vain. I even reached out to one of their directors via linkedin (Jyoti sankar choudhury) but i have had zilch response. All related screenshots are attached - i want a full refund of inr 13, 357 as well as the 1000 points that they promised.

The car i received was involved in a major accident before and was in a really bad state as said by the owner himself several damages existed and i tried to cover them all and posted multiple pictures of them on time of pickup the fuel reading at start was null and the car was in reserve we returned the car with 1 point fuel instead as a good deed and the car was very unclean already and the owner lived in a slum kind of place which was very hard to reach to and the car was totally dirty already wen received and at the end of the trip the owner asks us for money or threatens to file a complaint for damages in zoomcar and now i have outstanding amount. I already filed a complaint at zoomcar for the state of the car and a technician comes in and doesnt help out and they say they dont have any replacements available due to heavy demand and i get charged for an already accident vehicle which ruined my trip i am not able to reach any o[censored]r executives kindly help me out look into the case and also verify the pictures of the cars state and fuel from pics below and pics uploaded in start and end of trip

Booked a car on 26th july 2019 for 12:00 pm and was going to return on 27 th july 2019, i reached for pickup on time on the provided location and got the car at 1:40pm (With delay of 1 hr 40 mins). It disturbed overall schedule of the trip.
Another point, the insurance was going to lapse on 26th july 2019 which was the day of my journey and i was going to return on 27th when the insurance was already lapsed. This is not at all legal and professional.
The puc doc was also not there in the car.
The behaviour is so lenient, they dont care about your plans and stuff... They are just busy making excuses. Worst journey ever!!!

Id : jps6bb06d
This is was the car "tata tiago" provided to me, which is in worst condition, used like anything. Already 50 thousand kms done. I booked this car for 300 kms (Fuel included) and paid already for car and fuel. They gave me the car with just 18% of fuel in it and top of it, see the car condition, i felt like driving a 10 years old car. Anyhow i took the car and had plan for temple. While am on the way, it started asking me for fuel, i filled 10 litre's and am on my way. Am done with darshan and while returning again it asked me for fuel (Don't how much mileage it gives) then i had to refuel it for 4.27 litre's which is 300 rs.. I took all the diesel bills and while returning back to home, car got breakdown because of the failure of clutch plates in jungle at 9pm. I contacted zoom car and they diverted me to tata towing customer service. They took all the details and sent me the towing vehicle around 1am. Till the time, i was waiting in the jungle, where there is no lighting and no public around. My phone battery almost dead by keep on contacting zoomcar and tata tiago service. It was raining and they asked me stay with the car, till the towing vehicle comes, i was really tired and completely dissapointed with bloody old roughly used car. Somehow they brought the towing lorry and picked the car, had to adjust and sit in the lorry, reached hyderabad and dropped somewhere in uppal at 3am midnight and my self had to search for transportation to my home. Now the twist is, they charged me 5000 rs for vehicle breakdown, i'm really not understanding, that i had suffered a lot, because of this trash car and they didn't provided the money back for my fuel and harassing me with the calls to pay 5000 rs. Its already used car with more then 50, 000 kms driven. I'm really annoying now. I already done with the documentation for submitting consumer forum.

I booked zoomcar on 17 jun and dropped same day booking id jps6bv6cd. Till now the refund amount is not deposited i called many times and mailed screenshot of bank status and zoomcar app screenshot no response from there side. Now calls also not getting connecting to customer care number it's a worst experience with zoomcar not even responding to customer complaints

I had a booking with zoom car for the 16th of july 2019 for a pickup and drop in nagpur airport. Had called the customer care to again confirm on 16th morning where i was assured of the delivery. Didnot receive the car details or any contact information. Only an sms that there is an issue with the booking. No refunds and no way to contact zoom car. I had a very important meeting and was running out of time. Had to spend ₹5000 finally instead of ₹2000 that would have been my cost of zoom car on adding fuel and had to deal with great stress. No contact until date. Really saddened by this specially because i always enjoyed the zoom car services. The booking id was jps6b2ggr. A very traumatic experience. Have attached pictures from the app that shows it still as current booking as on today (27th july 2019). I seek compensation and immediate response.

I made a booking one week before for today 26 july friday from 7pm to 28 july sunday 7 pm. I contacted zoomcar customer care and they repsonded in beginning but car arrived half an hour late. I was waiting and calling zoomcar customer care since 5pm. They told me that half an hour before your booking time you come at the location given and checklist will be opened. I reached at location at around 6 30 and since then started searching and calling. During that time i received several calls saying car will take time to reach at location and also that car is somewhere around 3 km away from my location and also then they gave me replacement of a car which was not even fully and clearly communicated that which car is coming color number nothing. After that phone call which i received from bangalore was the last call from zoomcar. Honestly speaking my phone's battery went down from around 56% to 1%.
Finally the old booking car arrived and in a matter of minutes, booking was cancelled by zoomcar on the app and the complete portal went unresponsive.
Meanwhile, i kept on trying zoom car customer care along with the old booking car's owner who also finally gave up and left. I tried calling zoomcar thousand times almost but, all i could hear was "all our executives are busy and assisting other customers" and i kept rotting and roaming in streets just trying to connect once to the customer care.
Finally, i went home dejected, annoyed and decieved and did not get the car. Also, my money is with you zoomcar. Even though i get a refund, i will escalate this to consumer court.

Harshit phulwani