Zoomcar Complaints & Reviews

Booking id -
Jps6xoye8
Charged an additional rs 4000 as damage fee when no damage was done on car during our rental period.
Car already had few damages on lower left side as reported before booking.
Don't understand why additional rs 4000 is being charged on the account.
We returned the car safe and sound within timeperiod with pictures provided at return.

I had a booking (Fully paid in advance - inr 13, 357 including refundable deposit of inr 5000) for a ford endeavour for the 15th of june 2019 from pune (Booking id jps6bhgqs) at 7am. Zoomcar was supposed to intimate me on the car's pickup location 3 hours in advance - forget 3 hours, it took me around 45 min to get to a customer service executive, who simply told me that the car is not yet assigned and asked me to wait little longer. 3 similar calls were made by me until 9am with no response, which is when they finally called to say that the car had an accident and i either have to choose another suv (Tata hexa was the only 7 seater available) or get a full refund asap and additional 1000 points (Equivalent to inr1000 as mentioned by malvika, their customer rep - i have the complete phone recording). I chose full refund and they promised me that it would be done within 5 working days. However, 2 weeks later i get a mail notification that only inr 10, 891 will be refunded (Screenshot attached), and they wanted my bank account details (For some strange reason, they couldn't refund to my credit card which was my original payment mode). I have made multiple complaints via the app (As once your trip is supposedly "completed" you can no longer reach a customer car exec), but in vain. I even reached out to one of their directors via linkedin (Jyoti sankar choudhury) but i have had zilch response. All related screenshots are attached - i want a full refund of inr 13, 357 as well as the 1000 points that they promised.

The car i received was involved in a major accident before and was in a really bad state as said by the owner himself several damages existed and i tried to cover them all and posted multiple pictures of them on time of pickup the fuel reading at start was null and the car was in reserve we returned the car with 1 point fuel instead as a good deed and the car was very unclean already and the owner lived in a slum kind of place which was very hard to reach to and the car was totally dirty already wen received and at the end of the trip the owner asks us for money or threatens to file a complaint for damages in zoomcar and now i have outstanding amount. I already filed a complaint at zoomcar for the state of the car and a technician comes in and doesnt help out and they say they dont have any replacements available due to heavy demand and i get charged for an already accident vehicle which ruined my trip i am not able to reach any o[censored]r executives kindly help me out look into the case and also verify the pictures of the cars state and fuel from pics below and pics uploaded in start and end of trip

Booked a car on 26th july 2019 for 12:00 pm and was going to return on 27 th july 2019, i reached for pickup on time on the provided location and got the car at 1:40pm (With delay of 1 hr 40 mins). It disturbed overall schedule of the trip.
Another point, the insurance was going to lapse on 26th july 2019 which was the day of my journey and i was going to return on 27th when the insurance was already lapsed. This is not at all legal and professional.
The puc doc was also not there in the car.
The behaviour is so lenient, they dont care about your plans and stuff... They are just busy making excuses. Worst journey ever!!!

Id : jps6bb06d
This is was the car "tata tiago" provided to me, which is in worst condition, used like anything. Already 50 thousand kms done. I booked this car for 300 kms (Fuel included) and paid already for car and fuel. They gave me the car with just 18% of fuel in it and top of it, see the car condition, i felt like driving a 10 years old car. Anyhow i took the car and had plan for temple. While am on the way, it started asking me for fuel, i filled 10 litre's and am on my way. Am done with darshan and while returning again it asked me for fuel (Don't how much mileage it gives) then i had to refuel it for 4.27 litre's which is 300 rs.. I took all the diesel bills and while returning back to home, car got breakdown because of the failure of clutch plates in jungle at 9pm. I contacted zoom car and they diverted me to tata towing customer service. They took all the details and sent me the towing vehicle around 1am. Till the time, i was waiting in the jungle, where there is no lighting and no public around. My phone battery almost dead by keep on contacting zoomcar and tata tiago service. It was raining and they asked me stay with the car, till the towing vehicle comes, i was really tired and completely dissapointed with bloody old roughly used car. Somehow they brought the towing lorry and picked the car, had to adjust and sit in the lorry, reached hyderabad and dropped somewhere in uppal at 3am midnight and my self had to search for transportation to my home. Now the twist is, they charged me 5000 rs for vehicle breakdown, i'm really not understanding, that i had suffered a lot, because of this trash car and they didn't provided the money back for my fuel and harassing me with the calls to pay 5000 rs. Its already used car with more then 50, 000 kms driven. I'm really annoying now. I already done with the documentation for submitting consumer forum.

I booked zoomcar on 17 jun and dropped same day booking id jps6bv6cd. Till now the refund amount is not deposited i called many times and mailed screenshot of bank status and zoomcar app screenshot no response from there side. Now calls also not getting connecting to customer care number it's a worst experience with zoomcar not even responding to customer complaints

I had a booking with zoom car for the 16th of july 2019 for a pickup and drop in nagpur airport. Had called the customer care to again confirm on 16th morning where i was assured of the delivery. Didnot receive the car details or any contact information. Only an sms that there is an issue with the booking. No refunds and no way to contact zoom car. I had a very important meeting and was running out of time. Had to spend ₹5000 finally instead of ₹2000 that would have been my cost of zoom car on adding fuel and had to deal with great stress. No contact until date. Really saddened by this specially because i always enjoyed the zoom car services. The booking id was jps6b2ggr. A very traumatic experience. Have attached pictures from the app that shows it still as current booking as on today (27th july 2019). I seek compensation and immediate response.

I made a booking one week before for today 26 july friday from 7pm to 28 july sunday 7 pm. I contacted zoomcar customer care and they repsonded in beginning but car arrived half an hour late. I was waiting and calling zoomcar customer care since 5pm. They told me that half an hour before your booking time you come at the location given and checklist will be opened. I reached at location at around 6 30 and since then started searching and calling. During that time i received several calls saying car will take time to reach at location and also that car is somewhere around 3 km away from my location and also then they gave me replacement of a car which was not even fully and clearly communicated that which car is coming color number nothing. After that phone call which i received from bangalore was the last call from zoomcar. Honestly speaking my phone's battery went down from around 56% to 1%.
Finally the old booking car arrived and in a matter of minutes, booking was cancelled by zoomcar on the app and the complete portal went unresponsive.
Meanwhile, i kept on trying zoom car customer care along with the old booking car's owner who also finally gave up and left. I tried calling zoomcar thousand times almost but, all i could hear was "all our executives are busy and assisting other customers" and i kept rotting and roaming in streets just trying to connect once to the customer care.
Finally, i went home dejected, annoyed and decieved and did not get the car. Also, my money is with you zoomcar. Even though i get a refund, i will escalate this to consumer court.

Harshit phulwani

Zoom carsbooking id jps6bxdxy
Amount paid rs 5052, for 3 days and 570 km
Driven for 30 mins and 20 km only because car broke down and not starting.

Major issues with zoom cars
1. Least bothered about customer
2. No alternate car or taxi provided if car breaks down.
3. Customer with family has to find a way out himself at unknown place.
4. Forced to guard the car for hours, when they have the option to keep the key inside and lock the car from online. Location is also available to them online (Thats how it is unlocked while starting the drive)

5. No refund given even after daily calls. First day they said 3 to 5 days.
Already 16 days over.

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Whole story below

11 july 10 20 am, mangalore,

30 minutes into the drive and 20 km, the car has broken down on nh and have been calling your customer care many times. Its already 3 hours. You have told so nicely that you will not provide alternate car and i need to wait till someone comes to tow the car.
When that will happen you wont tell.
When and how much you will give refund, you wont tell.
I am wasting my time at a remote place with my family as a watchman for your car.. Without knowing when you will pick it up.
Then i need to find my way how to proceed with my journey.. You wont help..
The way of talking of your foolish backend is horrible. When the complaint is car not starting, this fool says, please bring it back to the location i picked it up..

1:30 pm, someone calls and says that towing vehicle will come in 1 hour. I told them towing vehicle and maruti service is available 1 km away, that guy says its not my problem. Zoom car has told this guy who has to come all the way from city.

2 pm: car picked up by someone (Not any representative of zoom cars came along).
Nothing mentioned about how customer and family will travel from there. Find your way or get lost..

14 july 22 00 hrs:
84 hours after breakdown also, no mention about refund. Customer care keeps telling, we will analyse and you will receive a call back..
#zoomcars = doomedcars

21 july 13 30 hrs
No refund processed yet.
Customer care teaches me how to talk and how i should reduce my voice tone.
No reason why refund is not given.
"we are checking on it" please wait is the standard response.

27 july 10 00 hrs
I call customer care daily like a ritual and everyday they say, we will sort it out today.
Today also same response.
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Zoom car booking id: jps6b9ae1
Got an inconvenience fee of 2000 as new. No intimation and no where in your policies could i find the rationale behind.

Had a tyre puncture which caused delay for an hour and half and zoom car is executive) had extended till 1700 hrs (2hrs extension without charge). I returned at1845hrs. However i have been charged for entire 3 hrs and not 2 hours.

The tyre puncture caused delays as a chain reaction leading me into office hours.
Email sent to you returned with auto trigger email with no reference to inconveninec fee.
My concern is that 2000 inr inconvenience fee is a hidden charge which definitely is unacceptable and need to check on the late fee charges in line with your executives words.
Regards
Capt. Vaibhav

Pfa.
I booked creta car (Id is "js6xi780") from bagholi to bhimashankar on date july 27th 2019, sharp 7 am. But i didn't get any message or email as confirmation yet. Also tried to reach at you many time since 5:30 am, but still getting engage or busy.
So now i want refund my money, also you can reach at me via [protected] and [protected]@gmail.com.
Please do the needful, asap.

It's a worst company always stealing customers money, always playing with customers.. Please avoid zoom car services to save money, they won't give refund (From 1 month i have calling them regarding refund issue they are not responding) simply they are stealing customers money!! It's been 1 month but i have called them more than 30 times but they are not responding, it's a shameless company always stealing customers money... Literally!! Kindly avoid their services

I booked zoomcar on jun 15th 2019 for pickup at 11.30 am and it is confirmed booking. When i was about to start from home to pickup the car, i received a call from zoomcar stating that the car is unfortunately not available and i need to wait for another 1 more hour to get a new car. I asked to cancel the booking as i don't need car if they are going to provide after 1 hour. Then person cancelled the booking and said that i am going to refund of money ₹ 3378. Till now i haven't received money.
When i was tried to raise compliant in zoomcar car, the are not responding properly.

My booking with id - jps6bvmp2 on 15 june. The refundable deposit of 2999/- need to be processed by 13 july itself. But its not reflected yet. I've mailed the same 5 times to the help and support section of zoomcar and even unable to contact to customer care. This is really not acceptable from zoomcar. I'll tweet the same surely if still no action taken.

I had booked zoom car on 17/07/2019 with booking i'd jps6b9ba5
I have ended my trip safely and uploaded the live images of the car in zoom car app during parking and ended the trip.
When i have checked in the app next day i., e on 18/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customer then suddenly after 10 hour they increased a charger of 8000 rs claiming that front tier was damaged. I dont know whether these are genuine charges or not because if car is damaged it can be identified in one look., it doesn't take muptiple attemps to identify the damage as they are claiming in morning that front tyre is damaged and in evening they suddenly got to know that rear tyre was also damaged. I dont know maybe some days after they might claim their windshield is also damaged or their steering wheel has been stolen and put their charges on me.
It is their history as i can see on this consumer forum that they impose false damage charges to loot money from their customers and think that customers are fools.

Although i agree that the air pressure in two tires was less. I get it filled twice. When i dropped the car the car was all fine. If there was any mishapp after i dropped the car in their parking then how i am supposed to be guilty for that damage whuch i have not done.

Moreover why there was no one from zoom car who should assist and clarify if there were any damages.

So i request the consumer forum to take the necessary steps to resolve my problem and mental harrasment from zoom car by reverting the wrongly imposed charges.

I booked zoom car at hyderabad for 3 days returned it back on time but its been more than 1 month i didn't get my refund amount 2999. I have raised complaint but no back call from zoom cars, instead belaming my bank that they have paid it to them but bank didn't recieved any such amount from them. I provided my bank statement but of no use not resolved till date.

Zoom car ref num : (Jps6fn0o2)
Ticket logged with zoom car : [case:1217728] (Breakdown refund)

Guys, \n\ni am just speechless by looking at your bill!!\nhow can you put the charges on me. On what basis 10000 rs is asked??\nthe car broke down for no reason of mine. How can you come to a conclusion that it was my fault. The battery drained out, the gear was locked after driving 200 odd kms. The car is already driven 48000 kms within a span of 1 year, and you think i am at fault\ni was stranded for 24 hrs with my family, i called innumerable times to seek proper support. Right from the beginning i have been explaining my plight to you guys.\nno towing personal, no immediate assistance, no remorse on your part as where i am, what\'s my family doing, how we spent the night at an unknown place and how we came back!!!\nafter going through so much mental harassment and physically draining out by following up with zoom and ford road side assistance, i can\'t even think how insensible you guys can be.

Your customer service says that you are reviewing the charges and says you have escalated to review the charges.
No one is responding or calling back.
Whereas on the other hand you are sending recovery notices for something which i have no fault.

This is a pure case of harassing the customer.!
First of all the car broke down, then no one came to rescue till 6 hours.
I had to make arrangements on my own for me and my old parents in the car and no one even bothered to check from zoom car.
Then i had to stay overnight at a place which was not a part of my plan, shelling out money on my own pocket.
Then i had to travel back on my own.
All the trouble and no remorse from zoom car is so pathetic!

While booking the car all i was told that during or if in any advent of a break down - i will get a separate car or a stay overnight and would also get money to get back to a safe location. And instead of even enquiring how i spent those 24 hours, i am getting recover notices for no reason of mine.

How can you come to a conclusion that it was my fault.
And who is going to re-imburse my money that i had to shed out of my pocket.
I paid additional security deposit and my trip was half in addition to numerous payments that i had to make because of a broken car.

Hi team,

I booked zoom car on 20th june 2019 and returned on same same day. For this booking i paid 3000 as refundable deposit, but zoomcar only credited me with 1400. I called them and sent my statement as well, but no response from zoomcar.

Mobile number booked: [protected]
Name: gopi krishna kanth
Email: [protected]@gmail.com

Kindly help me to claim my refund on this.

Regards,
Gopi krishna

I had booked zoom car on 20/07/2019 with booking I'd JPS6XC88H
I have ended my trip safety and uploaded the live images of the car in zoom car app during parking and ended the trip.
When I have checked in the app next day I., e on 21/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customers.
I have sent emails with car pictures but there is no response from them and customer care support number also not reachable.
Zoom cars are making fraud by charging fake charges on customers.
I have the proofs if this issue doesn't get sorted out with in few days, I am ready to take it to next level will proceed legally with proofs of car which I have.

I have been using zoom car since a long time now and i had the worst experience this time. My booking is still on and i called the customer care regarding the condition of the car. The car is in extremely pathetic condition. It is dirty from inside and out.

I tell this to your cs and i'm being told to get the car washed. I cannot believe how can zoom car even ask their customers to get their car washed? This makes no sense.

I'm being told that only if i get the car washed, i'll be given an extension of time limit.

This is the most pathetic thing i've ever heard from a cs team. I'm definitely raising this issue to the social media to let people know what kind of service you guys are providing. I have the call recordings of the same as well.

Never planning to use zoom car again. There are many other alternatives in the market anyway.