Zoomcar Complaints & Reviews

Hi,
I was coming from rajeev chowk, gurgaon on 01.07.19 arouñd 00.15 hour's. At 00.20 hour's this creta stoped their coming from delhi & ask to passenger's waiting their for anybody wants to go jaipur may join us to share cab. We both joined them till jaipur bus stand in rs. 300 per head, on the way we came to ķnow by their personal conversation that both of them were employees of zoom car & some pardeep were driving the car. As...

I had booked a car on 17th june, 2019. The booking id is jps6bv40z and the booking was complete on the same day. I have paid security deposit of 2999 which would be refunded in a week. But it's been 20 days and i still didn't get the refund. I've sent mails regarding this many times but there is no reply and even the customer care number isn't working....

Dear Harshit BHUSHAN,

This e-mail is with reference to the booking made by you with Zoomcar through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6F2EAA MH14GU4258 5/03/2019 16:00 6/03/2019 02:57 Home Home 1153 0 4000

It has come to our attention that...

This is regarding booking id - jps6bdmi7
For no reason, the company is asking me to pay ₹6000 pending amount for damage charges. Whereas, i left the car in the same condition as it was before. There were no damages done to the car. This is totally wrong of the company to charge the customer for no reason. I had to face a lot of difficulties that day in locating the car as it was parked in the parking lot of a housing society. First...

Hi,

I have made booking with zoom car on 27-jun-2019. Booking id is:- jps6b4vvo.

I have completed booking successfully before time. I have not exceeded free km limits and fuel meter was also showing more fuel then started. I have also parked my car at proper location.

On difficulty i have faced was while completing booking after uploading all photos of car i was not able to lock the car through...

Registered email id : [protected]@gmail.com
Registered phone no : [protected]

Hi zoomcar team,

I have booked the zoomcar for sunday morning i. E. 30th june'19 from 10:00 a. M to 8 p. M evening from sus pashan road.
I was about to pick up the car around 10:15 am, i got a call from the inspection guy stating that the car has no insurance so
Please dont come and pick up the car, kindly contact...

Hello Team,
This is to bring to your kind attention that for Booking ID-JPS6BFIVC (Nexon AT – PB01N0376) While verifying the refund charges, I can see there is 1000INR has been charged as CAR CLEANING FEE. I would be grateful if you could check the booking start checklist because in booking start checklist car hygiene was marked as DIRTY & for my convenience I cleaned the car at my cost during the booking period.
Hence,...

Registered email id : [protected]@gmail.com
Registered phone no : [protected]

Hi zoomcar team,

I have booked the zoomcar for sunday morning i. E. 30th june'19 from 10:00 a. M to 8 p. M evening from sus pashan road.
I was about to pick up the car around 10:15 am, i got a call from the inspection guy stating that the car has no insurance so
Please dont come and pick up the car, kindly contact...

After having booked zoomcar multiple times in the past, this is the first time i have had a horrible experience in bangalore. We drove for some extra kilometres for which i do not mind paying extra. However, they are charging us a fee of inr 5000 as inconvenience charges. What inconvenience they only know! First of all we did not get the car we booked, had to travel to another location to get the car and they are charging us for that. Horrible...

We booked tata tiago on june 28th night (Booking i d-jps6bfm8u) which had some major body damages before collecting and we had sent the pictures of that. After finishing the trip on 29th afternoon, with no accidents we returned the car safely with required pictures. After paying the full trip amount they are mentioning damage fee of rs.4000. We had not met with any type of accidents. Please check the pictures carefully and solve this problem...

Took zoomcars for the first time. There were two booking types, with and without fuel. With fuel costs me around 1k extra. I opted that for my convenience thinking the car will come with the fuel. When the fleet brought the car, the car arrived with 15% fuel and fuel light beaming, fleet asked me to fill fuel myself, told they will refund the money.

I went thru their help&support section-wallet&refunds-refund amount-what if...

I have booked tata tiago zoom car from june 28, 8pm to june 29, 7 am (I. E. 11 hours). I have returned the car well in advance before 30 minutes of completion of the ride, in the location of the drop off site as shown in the zoom car app. I have driven an excess 30 kms which i have paid rs. 240 for that. Again they are notifying me to pay an inconvenience charge of rs. 10, 000, which i cant even understand for what it is. As there were major...

Dear sir/madam
I have book to ka51ac7465 vehicle @ 02:00 clock 30/5/19 at a time not booking so try to your zoom car person also 15th time but not booking and deducted amount 37, 450 i call to your zoom car person he telling to within 24 hours refund still now not refund please check and refund

1) ravanapa. Mani.[protected]@gmail.com
[protected]
2) [protected]@gmail.com
[protected]
3) [protected]br...

Booking id-jps6bedf7
As per the company policies, it was told that refund (Of rs 2983) will be done by 5 to 15 working days. But after many emails and complaints the company has not provided me with any refund.

Not even this, customer support team providing false commitment and every time their tat is ranging from 5 min to 6 hours and now following email i have received after 16 days from zoom car yesterday saying:...

Hi i booked a zoom car, the car was supposed to be with fuel. I took possession of the car from a location which was not a zoom car parking. So, i refuelled the car with fuel worth 500 and the fuel meter didn't change. So, i again asked the petrol pump attendant to fill the fuel of another 500. After the fuel wort rupees, 459 was pumped into the car, the attendant informed me that the tank is full. I uploaded both the bills on the zoom car...

Hi,

I’m zap associate subscriber.. I bought a car and associated with zoom car and it’s been 2 years now.. Last 2 month before i have asked for termination and they informed me that need to serve 1 month notice period, post that they agreed to sell my car. But after this information mail no reply from zap team. I’m keep on trying to reach them but couldn’t able to reach as they have removed the option to reach customer...

Recently i tried booking zoomcar but it is showing that i am have been blacklisted and therefore cant use their services . There is no reason mentioned as to why has this happened. I have dropped them almost 8-10 mails to which i didnt get any response.
I tried calling on the customer care number but there is no option to speak to the customer care executive. I have uploaded my driving license and it has been approved as well but...

Hello,
My driving license copy is with some one else. They are using it for their bookings.
I have my own car and i don’t want zoom car anymore.
Please block driving license in my account and accounts linked with my driving license.
I have contacted zoom car, but no response
If anything goes wrong, zoom car team will take that responsibility.
Becz iam clearly mentioning to block my driving license...

I had booked my trip on 29th april to 5th may(guwahati) my booking ID is JPS6BLEML. There is no damage nor i returned car late nor ther is any such thing that they can held up my deposit, its almost been 2months i dint receive my refund yet. status shows refund initiated, but when will i get it? There is no option at all to speak to you guys. how to communicate? I have raised complaint on app many time but no response at all. I want my Money...

I have made my rental car booking with zoom car on may 08 (#jps6bh5xo) and made the whole payment in advance ₹ 13111 more than a month in advance for my trip on 18-21 june.
I have been relatively new to this process of renting the car and while i approached (5am) to the location provided on the app on 18th june which is located in a apartment where no one is their to aid me on the booking, i have the done the checks which are to...