Zoomcar Complaints & Reviews

I took a car on rent in Bangalore on 6 May 2019 booking id JPS6B8BWX. The booking was completed on time and the company initiated a refund on my debit card. And now it has been more than 45 days and I have not received my refund(Rs 3000/-) yet and the company is not replying to my emails and they are not providing me the UTR number which is required to track the transaction....

In Bangalore, I have used zoom car with Booking ID: JPS6BHFPJ - Completed the booking on 13-May.

And I have received an email that refund of 5368 (Security deposit + Fuel bill) is initiated. But even after 5-6 weeks, Refund is not yet received on my credit card.

Tried to reach customer care# & sent emails. But no response. Please help.

Thanks,
Rajesh...

Hi, my booking JPS6BWNRV ended on 02 June 2019, according to the emails I have received and the refund status in the app states that the refund should reflect in my account by 18 June 2019, but I haven't received any refund amount from zoom car yet.

Booking Details:
ID: JPS6BWNRV
Completed on: 02 June 2019
Refund amount: Rs. 2999
Refund Deadline: 18 June 2019...

I have a trip on 13 june 2019 of i 20 i have deposit 2999 security deposit and 700 fuel they are saying we have intiated the refund of 3699 and i take 5 to 15 days and other executive of zoomacar say 24 working they also not confirm when the refund customers has been settled i want my refund asap because i am not free always to call my booking id is JPS6BS8UP...

Dear ZoomCar,
I have been complaining you since the end trip. Though i have paid all the liability but you willful false charges are haunting customers around country.
Few points i would like to share:
1) I Had booked i20 elite but what i have been delivered/asked me to pick from abandoned place was i20 estra with serious damages on car. My booking id is JPS6BA6RK.
2) The car was not up to mark and its left hand...

We have complained multiple times over email/ app of zoomcar. There is no person we can talk to when we dial their customer care number.

We have sent 4 emails for a full refund of Zoomcar reservation JPS6BWQJ1. This reservation was autocancelled because profile verification was pending. But zoomcar has still not refunded the full amount of the booking fee . Please respond at the earliest.

Thanks and Regards...

I have been using the Zoomcar from last couple of years and I am the premium member for the same, but my last trip turned out to be a worst trip I ever had in my life.

I booked XUV(7 Seater) on 3rd June, 2019 from 10:30 AM to 4th June, 2019 11:30 PM. My BOOKING ID is JPSBD8BI. I paid a total of 2610 INR.
Firstly when I navigated to the pickup location, I couldn't able to find the car. I called to Zoomcar Support for...

I have Booked zoomcar for 8 days 2155km with fuel package..but there is no fuel in the car
i have purchased 9.5k fuel in the whole trip i have every bill of fuel.. i completed with trip, But zoomcar refunded me only 7.6k WTF..!! im a middle class guy i have took loan from my friend to purchase fuel.. now they are cheating me they are saying that according to estimation we will povide fuel refund.. according to they 12km per liter is...

We have rented zoomcar on 16th June 2019 and we have dropped the car on time and met owner of the car too. He has checked everything in front o[censored]s, thanked us and happily waved us and next morning we received a message saying due to missing documentation, there will be charges of 10000 Rs. First thing, what we ll do of his car documents when we even dont have a car and secondly when he checked everything in front o[censored]s then why he didnt...

I booked my trip on 8th June. While picking up the car there was a damage in right side of the car and same has been uploaded in app itself. After returning the car they charged me again for the same damage which was there even before I pick the car.
Even after writing continuously to zoomcar attaching the same images which was taken at the time of picking up the car there was no reply from them.

I had a very bad experience...

I completed my trip on 1st June. And I received the SMS saying tat I will receive my refundable security deposit amount on 17 June. It's almost 17 days till now I didn't receive the amount. I mailed zoomcar support mail but no-one replied me back. Also I couldn't find a contact number to reach them instead writing and email to support and getting a reply from a bot. Worst customer service ever. I would never ever recommend zoomcar to my friends....

I booked zoomcar on dated 10/06/2019 swift at booking id is jps6be7rh i fill fuel 1500 rs but now they deny for reimbursements. I booked with fuel car but there is no fuel in that car so i fill the fuel and upload bill with kilometers but when i call to customer care they deny for fuel reimbursement.
If i booked with fuel car and properly upload all the photos of initial and end kilometers they why reimbursement is not done if my...

My account was blacklisted without giving any reason or sending me any email before doing so. No reason is provided.

There was no intimation from the zoom car customer support.
Also I have tried to contact zoom car customer care number, but without any booking id, I cannot reach the customer care support.

also there is no option for reactivation of the account.

my account email id : viks.[protected]@gmail.com...

I have been charged incorrectly for the cleaning charges. I had uploaded photos on the app while ending the trip and it was raining heavily that time as it is Mumbai. And the car was clean from inside too. A cleaning fee of 1000 rs. is unjustified and I want the refund for the same ASAP. This is completely compromising with my peace of mind. Horrible services by zoomcar. Extremely disappointing....

This is regarding my booking id with Zoom car - JPS6BOUF9
CASE:1244808

I've taken Mahindra XUV 100 on May 1st 2019. The vehicle pick up address in my app shown as Keys hotel, Plot No-6 1st Phase Industrial Area ITPL Road, Opp Graphite India, 560068 Bangalore, India

See the booking photo and to my surprise it was not there and the person over there just gave a weird smile to refresh and check app again,...

I'm being blacklisted for no reason. And I'm a super miler as well.

I request zoom people to revert back with proper reason and action.

I'm trying to book a ride from past 3 weeks and getting the same answer.

At least you have to start an option to call you guys, it's taking too long to resolve these things.

Make sure you will be responding me to below mentioned email address....

I was travel with my family members to my native suddenly my car was breakdown at 13 night 11pm i call customer service they are not helping 1% also they are safe fa car only not considered my famiy members we all are standing in road side. i rasised the complaint, they are jus refund 942 rs only but i spend 10k fa my native to come my place, This is show the zoomcar worst activity how to help the customer totally i loss 10k. id jps6buu23...

I had rented a car from zoomcar on a no-fuel plan basis. They gave me a car with just 15% fuel. As our journey of coverage wasn't fixed we filled up fuel of 1000₹ (of which i have the receipt) to be on safe side. While returning the car the fuel was a lot left than the initial amount. Upon asking for reimbursement of the same fuel which i filled extra to be on a safe side, they refused to give any kind of reimbursement for the same. They...

Since January i am trying the contact numbers of zoomcar.
There is no response and my refund for 2 trips are still pending.
Issued one car in Mumbai in january.
And the other one in Delhi
It was said by the company that i will get the refund in 15 working days.
It has been 5 months and i have still not recieved it.
I can't even connect on call....

Zoom car promised me to pick a car with in 4KM area but car pick up location 10km around from my house. My concern is that I picked up car from 10KM and also dropped car again 10Km from my house.
After completed ride then send message for 300RS extra. Can you please help how to handle to Zoom Car. They forcing me to submit 300 or warning me to AUTO DEBIT from my card. Is there any solution to stop AUTO DEBIT...

Please...