Zoomcar Complaints & Reviews

I have made my rental car booking with zoom car on may 10 (#jps6bu8lu) and made the whole payment in advance ₹ 18347 more than a month in advance for my trip from kochi to thiruananthpuram from 15-23 june.
I had made all my plans, hotel reservations for travel from kochi to thiruananthpuram for 8 days based on this car rental booking.
I was supposed to be provided the car at kochi airport at 8 am on 14th june however it did...

We booked a car for a trip with Zoom Car India PVT LTD on 31st MAY with booking ID # JPS6BSTUV, Zoom car provided the damaged car, the car was not even serviced before providing. There was a diesel leak from Diesel filter as soon as we picked up the car, so we reported a breakdown. They took the car back and didn't even provide an alternative car for our trip. They took almost a month to come up with lame reason that there was an under chassis...

This is regarding booking id jps6bvkv.
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed by zomcar we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a...

This is regarding booking id jps6bvkv
We rented a electric car e20 dash on the 17th of april, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we...

This is regarding booking id jps6bq7nn
I rented a brezza on the 24th of april and the engine was getting heated repeatedly. I called the zoomcar executives and mentioned this problem - they asked me to switch off the engine for 10 minutes and resume driving. I did the same, and i was not even driving continuously for long for before that.
But the engine got heated up again and the car broke down. Zoomcar asked me to pay 10k...

Iately
Zoom car — zoomcar cheated me for 60, 000rupess plz refund my money to my account immediately

1 review
Jp homes 129/b, lb nagar [protected], hayathnagar, rangareddy district, andhra pradesh, india
Sh shyamsunny321 on jun 25, 2019
Mark as resolved

Respected sir,

Our prime minister (Narendra modiji) should take action on zoomcar for cheating poor people
br...

Respected sir,

Our prime minister (Narendra modiji) should take action on zoomcar for cheating poor people

I'm a shyam mobile number [protected]. Iam subcribed fr verna car in zoomcar company

60days back but they didn't given me a vehicle and not saying anything then i asked my 50239 /- money refund to my account

But they refnded only 30k remaining 20k i wanted even i paid intrest...

I have rented a car with booking id jps6bvicm. I dropped car 9 minutes late and i received a email from recovery team to pay 24000/- inr. This is not correct and these charges are not valid.

I have received email from zoomcar to make payment of 24000/- within 5 days and i am not liable to make that payment for 9 minutes delay.

Please consider this on high priority and get me resolution as i never received any...

I have booked zoom car on 23.3.19 as it was my first booking i was charged 3, 000 rs as a deposit. The trip was uneventful and paid off all the additional charges. My refund of 3, 000 (Security deposit) was never refunded, in the app i can see that refund was initiated but i never got my money. I have sent them mails for which i got no response, i have tried calling but i can never reach a person.

My next reservation was on...

My booking no is jps6ba2mw. I had taken a ford figo on rent for about 1 & half days. Firstly, the delivery boy came at 6:30am instead of 8am banging our door. He dropped the vehicle in someone else's parking and just fled away giving me the keys. He lied to the security guard saying that he will be back in few minutes. It created a lot of mess because of the wrong parking in the society. When i called this delivery person, he said that his...

I'm complaining about the worst service of the zoomcar in trichy. We are promised by the team of providing car in the morning at 5:30am. As they couldn't provide scorpio as booked couple of months ago and promised of giving tata hexa in the night @ 9:30pm, even after continuous follow up we couldn't get any info about the same and we ended up calling these people till the night at 12pm....

I’ve taken a car from 1 pm to 10 pm and paid charges. I extended the booking 2 hours and also paid 244 for extention charge. Now zoomcar is saying that it is an unapproved extention fee and charged me rs 1299 saying you returned car 2 hours late. And saying it will be auto debited from your card till tomorrow. Literally unhappy from zoomcar. Solve my problem this much excess money i would not pay.. By sending message like this will auto...

I have made booking on 22 june 2018 with zoom car.. The car condition is so pathetic no alligment poor breaking... When i call customer care for support.. They said their is no other car so we can't provide other car.. And not ready for refund also.. They making customers fool.. Now i want to cancel my 24th june booking.. But they said i ll charge 100% cancellation charges.. This is so cheap thing... No customer support only making customer...

1st tym experience was good but now 2nd time its worst. 1stly he changed my car on day of my booking and he promise me to gave cabs bills and i agree still no refund of bills.in d mid of my trip in morning 3 am i m stuck in jungle with my family but no assitance from its side i ll try to call n call many times but he didn't picked up. After that in morning i asking for help he said he will take away his car and refund our full money...

Dear zoomcar team,
These pics with videos are taken yesterday while picking up the car and at the time your cc person was also on call. As the pickup was delayed due to incomplete address given in ur app, your cc person told to make video and pics. Kindly refund my full amount as the car was in same scratched and damaged condition at the time of pickup also.
Kindly stop harassing me from start of pick up till ending of trip...

Dear sir,

My name is debapriyo sarker and i have been struggling to find a resolution with zoom car as a refund they initiated hasn't reflected in my bank account.

I had booked a maruti swift from zoom car during a trip earlier this year to vizag. The booking was done on the first of january. I paid the sum of rs 3923 by debit card after verifying my id documents on the app. I had chosen for the car to be dropped...

Refund not credited its 20th day. Worst service   replace all...

Dear Zoomcar, please "grow up".
I can relate the business model of Zoomcar or any orher self drive rental service because its based on success internationl model (outside India). But do you maintain international standard of quality?? Need a reality check.
I had booked Ford Endeavour (booking ID JPS6BH4N7) 2-3 months before for special day and when the day arrived, exact pick up time, 3 O clock, when I am there to pick up, you...

I have made a booking for the car on 8/6/2019 (Hyundai i10) MP09TA8834 with id :JPS6BAP1W,

There have been false allegations from the company side so i just want to brief the entire incidence to you.

At the time of pickup the car condition was too untidy and you gave the car which was having so many troubles, the moment we got our car and we started to turn on the ignition but that didn’t work despite many...

Dear Team,

While dropping off car it wasn't locked through app and no executive was there to give the keys.
I tried to lock the car manually but that also dint worked.

Finally I left with the option to take car keys with me as security purposes.

I was waiting for authorized person to call me and as soon as he called I returned the keys immediately.

Please don't charge me...