Zoomcar Complaints & Reviews

I booked zoomcar on 17 jun and dropped same day booking id jps6bv6cd. Till now the refund amount is not deposited i called many times and mailed screenshot of bank status and zoomcar app screenshot no response from there side. Now calls also not getting connecting to customer care number it's a worst experience with zoomcar not even responding to customer complaints

I had a booking with zoom car for the 16th of july 2019 for a pickup and drop in nagpur airport. Had called the customer care to again confirm on 16th morning where i was assured of the delivery. Didnot receive the car details or any contact information. Only an sms that there is an issue with the booking. No refunds and no way to contact zoom car. I had a very important meeting and was running out of time. Had to spend ₹5000 finally instead of ₹2000 that would have been my cost of zoom car on adding fuel and had to deal with great stress. No contact until date. Really saddened by this specially because i always enjoyed the zoom car services. The booking id was jps6b2ggr. A very traumatic experience. Have attached pictures from the app that shows it still as current booking as on today (27th july 2019). I seek compensation and immediate response.

I made a booking one week before for today 26 july friday from 7pm to 28 july sunday 7 pm. I contacted zoomcar customer care and they repsonded in beginning but car arrived half an hour late. I was waiting and calling zoomcar customer care since 5pm. They told me that half an hour before your booking time you come at the location given and checklist will be opened. I reached at location at around 6 30 and since then started searching and calling. During that time i received several calls saying car will take time to reach at location and also that car is somewhere around 3 km away from my location and also then they gave me replacement of a car which was not even fully and clearly communicated that which car is coming color number nothing. After that phone call which i received from bangalore was the last call from zoomcar. Honestly speaking my phone's battery went down from around 56% to 1%.
Finally the old booking car arrived and in a matter of minutes, booking was cancelled by zoomcar on the app and the complete portal went unresponsive.
Meanwhile, i kept on trying zoom car customer care along with the old booking car's owner who also finally gave up and left. I tried calling zoomcar thousand times almost but, all i could hear was "all our executives are busy and assisting other customers" and i kept rotting and roaming in streets just trying to connect once to the customer care.
Finally, i went home dejected, annoyed and decieved and did not get the car. Also, my money is with you zoomcar. Even though i get a refund, i will escalate this to consumer court.

Harshit phulwani

Zoom carsbooking id jps6bxdxy
Amount paid rs 5052, for 3 days and 570 km
Driven for 30 mins and 20 km only because car broke down and not starting.

Major issues with zoom cars
1. Least bothered about customer
2. No alternate car or taxi provided if car breaks down.
3. Customer with family has to find a way out himself at unknown place.
4. Forced to guard the car for hours, when they have the option to keep the key inside and lock the car from online. Location is also available to them online (Thats how it is unlocked while starting the drive)

5. No refund given even after daily calls. First day they said 3 to 5 days.
Already 16 days over.

—

Whole story below

11 july 10 20 am, mangalore,

30 minutes into the drive and 20 km, the car has broken down on nh and have been calling your customer care many times. Its already 3 hours. You have told so nicely that you will not provide alternate car and i need to wait till someone comes to tow the car.
When that will happen you wont tell.
When and how much you will give refund, you wont tell.
I am wasting my time at a remote place with my family as a watchman for your car.. Without knowing when you will pick it up.
Then i need to find my way how to proceed with my journey.. You wont help..
The way of talking of your foolish backend is horrible. When the complaint is car not starting, this fool says, please bring it back to the location i picked it up..

1:30 pm, someone calls and says that towing vehicle will come in 1 hour. I told them towing vehicle and maruti service is available 1 km away, that guy says its not my problem. Zoom car has told this guy who has to come all the way from city.

2 pm: car picked up by someone (Not any representative of zoom cars came along).
Nothing mentioned about how customer and family will travel from there. Find your way or get lost..

14 july 22 00 hrs:
84 hours after breakdown also, no mention about refund. Customer care keeps telling, we will analyse and you will receive a call back..
#zoomcars = doomedcars

21 july 13 30 hrs
No refund processed yet.
Customer care teaches me how to talk and how i should reduce my voice tone.
No reason why refund is not given.
"we are checking on it" please wait is the standard response.

27 july 10 00 hrs
I call customer care daily like a ritual and everyday they say, we will sort it out today.
Today also same response.
—

Zoom car booking id: jps6b9ae1
Got an inconvenience fee of 2000 as new. No intimation and no where in your policies could i find the rationale behind.

Had a tyre puncture which caused delay for an hour and half and zoom car is executive) had extended till 1700 hrs (2hrs extension without charge). I returned at1845hrs. However i have been charged for entire 3 hrs and not 2 hours.

The tyre puncture caused delays as a chain reaction leading me into office hours.
Email sent to you returned with auto trigger email with no reference to inconveninec fee.
My concern is that 2000 inr inconvenience fee is a hidden charge which definitely is unacceptable and need to check on the late fee charges in line with your executives words.
Regards
Capt. Vaibhav

Pfa.
I booked creta car (Id is "js6xi780") from bagholi to bhimashankar on date july 27th 2019, sharp 7 am. But i didn't get any message or email as confirmation yet. Also tried to reach at you many time since 5:30 am, but still getting engage or busy.
So now i want refund my money, also you can reach at me via [protected] and [protected]@gmail.com.
Please do the needful, asap.

It's a worst company always stealing customers money, always playing with customers.. Please avoid zoom car services to save money, they won't give refund (From 1 month i have calling them regarding refund issue they are not responding) simply they are stealing customers money!! It's been 1 month but i have called them more than 30 times but they are not responding, it's a shameless company always stealing customers money... Literally!! Kindly avoid their services

I booked zoomcar on jun 15th 2019 for pickup at 11.30 am and it is confirmed booking. When i was about to start from home to pickup the car, i received a call from zoomcar stating that the car is unfortunately not available and i need to wait for another 1 more hour to get a new car. I asked to cancel the booking as i don't need car if they are going to provide after 1 hour. Then person cancelled the booking and said that i am going to refund of money ₹ 3378. Till now i haven't received money.
When i was tried to raise compliant in zoomcar car, the are not responding properly.

My booking with id - jps6bvmp2 on 15 june. The refundable deposit of 2999/- need to be processed by 13 july itself. But its not reflected yet. I've mailed the same 5 times to the help and support section of zoomcar and even unable to contact to customer care. This is really not acceptable from zoomcar. I'll tweet the same surely if still no action taken.

I had booked zoom car on 17/07/2019 with booking i'd jps6b9ba5
I have ended my trip safely and uploaded the live images of the car in zoom car app during parking and ended the trip.
When i have checked in the app next day i., e on 18/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customer then suddenly after 10 hour they increased a charger of 8000 rs claiming that front tier was damaged. I dont know whether these are genuine charges or not because if car is damaged it can be identified in one look., it doesn't take muptiple attemps to identify the damage as they are claiming in morning that front tyre is damaged and in evening they suddenly got to know that rear tyre was also damaged. I dont know maybe some days after they might claim their windshield is also damaged or their steering wheel has been stolen and put their charges on me.
It is their history as i can see on this consumer forum that they impose false damage charges to loot money from their customers and think that customers are fools.

Although i agree that the air pressure in two tires was less. I get it filled twice. When i dropped the car the car was all fine. If there was any mishapp after i dropped the car in their parking then how i am supposed to be guilty for that damage whuch i have not done.

Moreover why there was no one from zoom car who should assist and clarify if there were any damages.

So i request the consumer forum to take the necessary steps to resolve my problem and mental harrasment from zoom car by reverting the wrongly imposed charges.

I booked zoom car at hyderabad for 3 days returned it back on time but its been more than 1 month i didn't get my refund amount 2999. I have raised complaint but no back call from zoom cars, instead belaming my bank that they have paid it to them but bank didn't recieved any such amount from them. I provided my bank statement but of no use not resolved till date.

Zoom car ref num : (Jps6fn0o2)
Ticket logged with zoom car : [case:1217728] (Breakdown refund)

Guys, \n\ni am just speechless by looking at your bill!!\nhow can you put the charges on me. On what basis 10000 rs is asked??\nthe car broke down for no reason of mine. How can you come to a conclusion that it was my fault. The battery drained out, the gear was locked after driving 200 odd kms. The car is already driven 48000 kms within a span of 1 year, and you think i am at fault\ni was stranded for 24 hrs with my family, i called innumerable times to seek proper support. Right from the beginning i have been explaining my plight to you guys.\nno towing personal, no immediate assistance, no remorse on your part as where i am, what\'s my family doing, how we spent the night at an unknown place and how we came back!!!\nafter going through so much mental harassment and physically draining out by following up with zoom and ford road side assistance, i can\'t even think how insensible you guys can be.

Your customer service says that you are reviewing the charges and says you have escalated to review the charges.
No one is responding or calling back.
Whereas on the other hand you are sending recovery notices for something which i have no fault.

This is a pure case of harassing the customer.!
First of all the car broke down, then no one came to rescue till 6 hours.
I had to make arrangements on my own for me and my old parents in the car and no one even bothered to check from zoom car.
Then i had to stay overnight at a place which was not a part of my plan, shelling out money on my own pocket.
Then i had to travel back on my own.
All the trouble and no remorse from zoom car is so pathetic!

While booking the car all i was told that during or if in any advent of a break down - i will get a separate car or a stay overnight and would also get money to get back to a safe location. And instead of even enquiring how i spent those 24 hours, i am getting recover notices for no reason of mine.

How can you come to a conclusion that it was my fault.
And who is going to re-imburse my money that i had to shed out of my pocket.
I paid additional security deposit and my trip was half in addition to numerous payments that i had to make because of a broken car.

Hi team,

I booked zoom car on 20th june 2019 and returned on same same day. For this booking i paid 3000 as refundable deposit, but zoomcar only credited me with 1400. I called them and sent my statement as well, but no response from zoomcar.

Mobile number booked: [protected]
Name: gopi krishna kanth
Email: [protected]@gmail.com

Kindly help me to claim my refund on this.

Regards,
Gopi krishna

I had booked zoom car on 20/07/2019 with booking I'd JPS6XC88H
I have ended my trip safety and uploaded the live images of the car in zoom car app during parking and ended the trip.
When I have checked in the app next day I., e on 21/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customers.
I have sent emails with car pictures but there is no response from them and customer care support number also not reachable.
Zoom cars are making fraud by charging fake charges on customers.
I have the proofs if this issue doesn't get sorted out with in few days, I am ready to take it to next level will proceed legally with proofs of car which I have.

I have been using zoom car since a long time now and i had the worst experience this time. My booking is still on and i called the customer care regarding the condition of the car. The car is in extremely pathetic condition. It is dirty from inside and out.

I tell this to your cs and i'm being told to get the car washed. I cannot believe how can zoom car even ask their customers to get their car washed? This makes no sense.

I'm being told that only if i get the car washed, i'll be given an extension of time limit.

This is the most pathetic thing i've ever heard from a cs team. I'm definitely raising this issue to the social media to let people know what kind of service you guys are providing. I have the call recordings of the same as well.

Never planning to use zoom car again. There are many other alternatives in the market anyway.

I booked a zoom car last night, for 12 hours. I picked up the car. I was driving it myself. I was asked to pay an amount of ₹1039 for the booking, which i did. However, this morning, i dropped the car at the location provided. I uploaded all necessary documents, and filled up all required checklist. Then, i went back home. I got a notification from zoom car asking me to pay an additional amount of ₹1164, as excess km fee. There is no breakdown about the kms travelled or nothing. They just want to scam. Asking for an additional amount. Now, the car was free with fuel for 120 kms. N i hardly would have driven the car for about 60 kms. Whereas, as per zoom car, it says i've driven it for 120 + 97 km excess. Which is completely out of the equation. Very very disappointed.

My booking no. Is jps6x7nh4. I have booked zoomcar on date 21st july 2019 and while i have received the car the fuel tank was empty so i have refuel it and go but after returning the car customer care told they will verify the bill and initiate the refund within 24 hours. I have uploaded 3 bills but by mistake i have deleted one bill so i have to mail it to zoomcar. But verification and they initiated only 2 bill amount and told me that they will process 3rd bill within 24 hour's but it's now more that 36 hours they are still saying me to wait for 24 hour's and the behavior of zoomcar customer care is too rude. They behave like they are donating money to me or i am begging to them for money. I am really very much disappointed for this i never expected that zoomcar will do this to there customer. Even car was not maintained properly.

I had booked zoom car on 20/07/2019 with booking i'd jps6xc88h
I have ended my trip safety and uploaded the live images of the car in zoom car app during parking and ended the trip.
When i have checked in the app next day i., e on 21/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customers.
I have sent emails with car pictures but there is no response from them and customer care support number also not reachable.
Zoom cars are making fraud by charging fake charges on customers.
Hoping this complaint will take necessary action on zoom cars.

I've taken a Zoom Car on[protected] and initially I've recieved a Punctured car about which I've Complained the executive and even informed the customer care about the issue, they have told me that that's not a puncture and it's just a air leakage and i've believed them and took the car from them and drove to the air filling station and it was fine for some time and the issue repeated again so we've repaired the tyre at the nearest repair centre and it was not resolved because the same repeated and this time we were on the outer ring road when the isuue occured and so we can't go back to get it repaired and if we go late to the dropping site we'll be fined, so we had to go a bit speed to reach the destination on time and we didn't even cross the speed of 130Kph and we have been fined for Rs.2500 for the same and the next booking we've made cannot be used which was of Rs.1600 because of the fines levied and customer care told that the order can't be cancelled because it's already started which was due to the improper information by Customer Care representative.So I had to lose Rs.1600 to zoom car for that and even i should pay the fine for the negligence of the site executive and customer care.We've not even been warned for crossing speed limit set and there was no signal regarding speed limit in the vehicle.So I herby request them to look into this issue at the earliest and give me my refund and remove the fines levied because there was much negligence from their side and that might have led me into an accident because they have fooled me by providing the wrong information about the issue for their business instead of customers safety.So I hereby request them to atleast rectify their mistakes.
My Registered Number:[protected]
Mail id:[protected]@gmail.com

I had very bad experience, as i booked car

Brezza with booking id JPS6B6XB2 on 15th july 2019. i have to pick car

From a crowdy location. As per instruction i found car located at same place. As per zoomcar instruction i filled up checklist,

While filling up checklist i have mentioned there is damage in front bumper.

After that i took ride and dropped back at 15th july itself.

After i completed ride, next day, i got a message and a call saying, for your booking, 7000 damage charges are outstanding.

I constantly contacted customer support for about 5 days, but daily i got the same response that it will take 24 hours to investigate and the charges will get waived off. Also, i told the representative that the previous customer has already mentioned that front bumper is majorly damaged and i have selected the same option in the application. I told him to check if previous customer has reported the damage. He checked previous customers booking and told me that yes the damage was already reported by customer, still the invalid charges are being applied to me and it is not being waived off yet.

After this i got a legal notice saying i need to pay the damage charges within 5 days.

I again called and complaint through their customer care and didnt got any resolution yet.

Really frustrated by this fraud. Please take this complaint to next level so that i dont have to pay invalid charges.