Zoomcar Complaints & Reviews

I have booked a zoomcar from 19th June to 22nd June using the 50% off code and paid 12999.
Due to some personal issue I was unable to avail the Service during the period, hence cancelled the booking on 4th June, however i received the confirmation of refund for 2999 which is a security deposit.
But i paid 12999 and as per the policy i need to get 12799 rupees. Can you please help me on it....

Dear Zoomcar,

I Made One Trip For 9th June 3Am To 11.30 PM, Booking I'd ( JPS6BSEBN) My Booking Location Is My Homes Nearby But You Give My Pickup Location Before 2hr Booking Time In 16KM Different, It's A Not Problem But Made Trip for With Fuel But You Give Car In 1Point Fuel I Filled 2000 Rupees Fuel, my Trip Also Completed But I got One Sms From You Your Booking Was Cancel But I completed My Trip I Have Some Fuel Bill,...

Yesterday i.e. 13.06.2019 i booked the zoom car with a booking ID JPS6BV7U8 for 24 hours and paid the amount. After receiving the payment, they started the process to verify the profile and said that DL was rejected due to multiple profiles. As a result of this, i had to cancel the trip and they deducted 937 Rs for cancellation and 300 Rs for delivery charges. They could have very well verified the profile first and then accept the payment....

ID:JPS6BE54W

The car location is shown as Sireesh auto-marathalli for pickup. But when I reached the location to pick up there at 11:00 AM there is no zoomcar office and no zoomcar, it has been shifted to Sakra Hospital-bellandur.

I called up the customer care executive and she gave me the latitude and longitude of the car location which was around 6 kms away from the expected location. I reached the location...

Hi,

I have made a booking for the car on 8/6/2019 (Hundai i20 elite) TS07UC9460 with id :JPS6BASNV,

At the time of pickup the car condition was too untidy and u gave the car which was having so many troubles, even though the condition was not good u people claimed me RS 4, 000 as Vehicle damage fee which even i dont know for what purpose they might have claim,
But i want my money back as soon as possible...

Dear sir/madam,
this side kunal bhatia booked a subscription for three years through zoom car app one week before the amount was deducted i.E. Rs 13958/-same time all the documents were verified and several times i called up on customer care numbers no response was given more then ten times sent mail. Still there is no reply .
Thanking you
regards kunal bhatia

cont. No. [protected]...

I made a booking on 24 may 2019 and it's over 18 days I didn't get any refund from this company I have to take 5100rs as a refund for my booking id JPS6BYFN8. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response....

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my...

Zoomcar is pressing invalid damage fees against me which is full of lies. I had submitted them tha car without a single scratch inflicted during trip and I have uploaded images on their app to prove the same still they are asking about 4000 Rs as damage fees. At start of my trip I had already informed them about poor hygiene of car as well as non functioning of Horn. At start of trip when registered complaint they told me to repair by my...

Hello,

I booked for a self drive car from one of their depot through their app, since that was the only way to go about. On booking and paying for the car, I was asked to pick the car from a location which was around 8 kms away, in spite of multiple cars being available at the Zoom car depot. Nonetheless I reached the location with great difficulty and collected the car.

I booked the car from 1pm to next day...

Dear Sir/ Madam,

Am writing this complaint on this forum since there is no medium for communication onthid matter. Mails are being sent from email IDs not having incoming receipt facility.

This is in continuation to your email demanding a payment of Rs. 10, 000.00 outstanding against Booking JPS6B1GFI, which was for a clutch issue pointed out at the time of drop of the vehicle. We had informed your executive...

I have registered a complaint on not receiving the refundable deposit amount from Zoomcar. Till now I have not received any refund in the bank account I have used for booking. So I don't like to pay any extra refundable amount while booking, Since I have not received the refundable amount for my first booking. So kindly consider this and remove the refundable deposit for the next booking. I'm in fond of booking Zoomcar... Please do consider....

Booking Number: JPS6BDVB., (i20).

I picked up the car& dropped it back in good condition, but am charged 4, 000/- as damage charges, I have complained to your customer support executives by voice call and also by mail, still not yet rectified my issue.

Not even am getting the status of my complaint,
Kindly rectify the erroneous damages on my account. It will make us to continue relationship with Zoomcar...

Hi,
Firstly not at all satisfied with your company I booked a swift automatic but I got Tata nexon manual and the area which I was sent to was totally absurd and people started misbehaving as soon as I reached there. Secondly the car was returned in same clean condition as before. Thirdly I have not over speeded the vehicle to be exact I didn't even touch 100/km and I got scammed this is not how you treat your customers either fix...

I booked a car(Mahindra KUV100 KA51AA2259) June 5 2019 in zoom car and once I reached the pick up location I got to know that the car wont be able to start as battery was drained.

This really spoiler my day and I started dialing zoomcar customer car number many times and once I select the option "press six for any other complaints related to your booking" the call was automatically rejecting.

Once I realized...

I have not put a scratch on the car and zoomcar has put up charges worth 6000 for damaging the car... I am using zoomcar from 2015, always there were some or the other extra charges but those were in minute so I always ignored but this is an allegation that I have damaged the car... I have asked for proof of damage, I have offered to visit site and review vehicle on the very next day the charges were raised, I have even asked them to send...

On completing trip at 10.30AM on 13 may19 we have handover the vehicle to the zoom car office Jaipur.till then there was no damage report.
On evening 7 pm zoom car has charged rs 4000 as damage charge.
We have submitted three bills of rs 3500 during trip as fuel refill but zoom car not reimbursed the total amount.
I have spoke zoom car executive many times but no satisfactory reply.
I have write down so many mail...

On 25th May we took a KUV from Zoom Car.
The car did not have any major external damage. And we verified everything on the zoom car app checklist.

We drove down to Coorg, As we parked the car on a slope and we pulled the hand break. As soon as the Driver was getting down from the car the car moved forward and hit a tree and the front was dented. The hand break had failed. We then took the car in reverse and checked the...

I have booked a car at 9AM at a pick up point in andheri west. We have planned a weekend trip to Imagica & Lonavla. The booking in app isn't working since 8 AM. I was too worried. I tried calling their customer service. Everytime it said that all their executives were busy. At 9:30, I got a call from zoom car executive stating that the car which I have booked met with some accident & presently it isn't available. They said there is only one...

We booked zoomcar on 5th June 2019. The zoomcar id JPS6BDFRH for my booking. I had left the car as is I had picked from the spot. Zoomcar charged us 1000₹ for the cleaning whereas there was nothing that was dirty. When we raised the concern there is no one to listen to our concern from zoomcar. In short we were able not able to contact zoomcar. Kindly look into this matter....