Zoomcar Complaints & Reviews

Ticket number 1335749

I had booked a trip a Zoomcar which started on the 2nd of March 8PM and ended on the 5th of March 8PM. It turned out that the car that I had booked did not have FasTag installed in it. I reached out to Zoomcar customer support on the FasTag issue and I was instructed by them to pay to tolls myself and get it reimbursed from them after the completion of trip along with the penalty by submitting the toll bills. As instructed, post completion of trip I had submitted a ticket for toll charges refund through their chat support. The ticket number is 1335749. Once the ticket was submitted, I got an auto reply email promising a resolution within 24 hours. However, it has already been 4 days now with no resolution and response. Calls to their customer support only gives me documented answers that the ticket will be resolved within the next 24-48 hours no matter when I call them.

My car met with an accident[protected] still no response and claim settlement not received, my mail id :[protected]@gmail.com, and mobile no :[protected]please do needful

I booked zoom car from Delhi on 4th march to 7th march and paid 13229 inr, when we reached mentioned location and wasted 2hrs searching for car, host said there is no car as he informed to zoom car prior but we didn’t get any update.
Kindly refund the amount, and definitely going to file a complaint on this.
My booking ID No- JPSNCUZZS
My contact detail- [protected], [protected]

ID - JPSNCH3NC

We booked Zoom car on 26th Feb Saturday via the zoom car application.
We were charged totally 5356 rs and we got booking confirmation on the application.

As per the application guidelines we reached the location of the car, to see the car is not present.
We then tried to contact the help desk and then contacted the host.

The host reached us after 30 mins only to say the car is not available and he has left it for service.

We informed the host, we got the booking confirmation but host informed us he can't do anything because he didn't have the Car.

The host himself asked informed us he tried reaching zoom car company but they did not respond.

Hence we were informed to cancel the zoom car and speak to the help desk.

After cancelling, totally 4908 rs was detected and we were refunded only 448rs.

We were unable to reach the customer care in any way and were left in middle of no where.

Please help us with this because we are unable to reach the zoomcar company in any way.

I booked the car in chennai couldnt find the car at location.I tried searching car from 7 am to 11am.And the customer care made me talk to host and he said the car is at some other location.I've searched for that location for an hour and couldn't find it.Then they gave alternate car options i booked it and the location showed was previous location and i talked to customer care, they connected me to the same previous host whose location i couldn't find.And now its showing i started trip without even touching the car.My booking id is JPSNCHW9I.Please resolve this issue.
My contact number:[protected]
Email:[protected]@gmail.com

I booked the car in chennai couldnt find the car at location.I tried searching car from 7 am to 11am.And the customer care made me talk to host and he said the car is at some other location.I've searched for that location for an hour on Chennai roads and couldn't find it.Then they gave alternate car options i booked it and then the customer care connected me to the same previous host whose location i couldn't find.And now its showing i started trip without even touching the car.My booking id is JPSNCHW9I.

Booking id : jpsncul48

I have booked car, but car not available at location. Money has debited from account but i didn't even not started trip due to car not available

I did a booking(ID: JPSNCHHA3) on 24th Feb 2023, by paying 5265. But they did not allowed me to start the ride as there was outstanding balance of 1005 on my previous Booking(ID: JPS62O7YC) but even after paying that balance 3 times that was not updating on the app. Even the backend team confirmed that they have received the pending balance 3 times, i even shared bank statement.
So now i have 2 pending refunds from Booking ID: JPS62O7YC of total amount : 2010
And one pending refund from booking ID: JPSNCHHA3 of total: 5265
Its been one week and still no refund has been given.
They are not even responding to the email.
Earlier they said i will get the refund in 24-48 hrs and now they are in silence.
I also need compensation for the loss i incurred because of not being able to start the ride which i had booked by paying 5262
Contact no: [protected]
Name: Suraj Prasad
Email ID: suraj.[protected]@gmail.com

I have cancelled my car booking
Booking id:-JPSNCH0H5,
Booking date:26th Feb, 2023
and it's written there you'll receive refund by 27th, 2023 Feb but no amount is credited to my bank account.

I tried calling and by email so that I can get any update but no response from zoomcar customer care service.

This is my sincere request to solve this matter as soon as possible.
As we expect a better service if we're paying on prior basis so we should receive it back also as per policy.

I have been uploading all documents over and over again and it's showing not clear every time even though I upload the documents very clearly so please resolve the issue as soon as possible.

I am waiting for my profile verification for 15 days and still not resolved. I need it urgent now
[protected]@gmail.com

My booking was from 26th of February 2pm to 1st March 5pm . On 1st March 4:35pm I started my navigation to drop off location and on the way to drop off I refueled the car to 100% and after reaching the drop location on 4:58pm I opened the Zoomcar app and tried to ending my trip and do the checklists but there was error in Zoomcar App and i was not able to upload the fuel picture and continue to end the checklist and moreover the app was giving some error while i was trying to extend my time on 2pm. Then I asked some of the local person there and meet with the owner of the car. I gave him the key and also showed him the zoomcar app problem and also showed him the car fuel reading too. Then I took photo of the fuel meter and also the car from all side and then mailed to zoomcar but they are responding that it's not valid. I paid 506 of refueling fee because I was not able to understand what fee it's for and after paying I mailed them. It was my mistake that i paid. And now they also added rs 110 for late fee even though i am saying it's not my fault with a video proof. And they can also contact the owner of the car and ask him if they are not sure that i am telling truth or not. It's was my first and worst experience with zoomcar and i would never recommend anyone to use Zoomcar . They did fraud to me. They gave me too much problem during car pick up also because the car was 1km away from the given location that i ignored. I am fed up with zoomcar .

Their customer care team assured me of refund of the breakdown repair. I have sent them the photos along with bill, and the new part of the car that has been installed. Since three days I have been getting the same mail o[censored]ploading the photos form different zoomcar executives.

I have submited all my documents 2 weeks ago but still my varifacation is under review

Hello,

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3. No one from zoom car reached out until now.
4. No refund processed.
5. No option to cancel the booking even.

I've tried to select an alternate car, but no cars available(Refer screenshot attached);
I've tried to select a car with different dates and times as well. No cars available(Refer screenshot attached);
I've tried to cancel the booking too. But it says cannot cancel since the dates are already started(Refer screenshot attached);
I've tried to use "help and support". But the page says "No booking available"

What else a customer can do? I'm disappointed since the vacation plan was completely ruined because of zoom car.

Please refund the money to my bank account or reverse it to the credit card.

Thanks

I am devastated by the service offered by zoom car. I booked Honda car in zoom when reached location, they are telling car is not available. This is my booking id JPSNCHH49 registered mobile number [protected].please refund my money or else I'll go legally. Lost 8000rs and no car was found. This is a bit fraud.

I had booked a 7 seater vehicle from 27th Jan2023 to 5th feb, After a great difficulty I reached the vehicle, the owner gave the key and after 3- 4 attemts the vehicle started and within 15feet it stopped, the owner checked again and informed me, the battery has to be replaced and will take time, we informed the zoomcar support, as there was no equivalent vehicle availalbe they canceled the vehicle and informed the amount will be refunded, 30days up no refund, no customer care is reachable from the app after that, all false office address, no message or email from the zoomcar... My booking ID JPSNCLSQN..
Booking Details - JPSNCLSQN

I need the refund for towing as Zoomcar confirmed me to check the issue from my side first. As the car broke down in middle of Ahmedabad expressway, there was no shop and i had only one option. after the whole day zoomcar told me not to repair as it was more than rs. 3000 and i left the car. Now I need the refund of towing and inspection charge that I gave to garage. This is not my responsibility to check from my money. please help

I have submited my documents a week ago but still no response
not showing any status or error
update on priority basis
[protected]@gmail.com
[protected]

I have submitted my documents for profile verification in the Zoomcar application. There is absolutely no way of contacting their customer care support. I want to make my first car booking once my profile gets verified. My email id used for the Zoomcar account is utkarsh.[protected]@gmail.com. Kindly look into this matter and do the needful at the earliest.
Thanking you