Zoomcar Complaints & Reviews

This is regarding my booking ID: JPSNC84RU, I have booked car for 8 hours on 21 Feb 2023 and i end my trip after 34 KM and filled two litter petrol and dropped the car at same place. But they charged 2750 for fuel cost. I was shocked and raised compliant with zoom car, They simply said that my fuel image was not clear or corrupted so the system calculated 10℅ fuel and closed my compliant without resolution. They force me to give penalty 2750RS for their system problem. I have ended my trip with correct KM and shared that image aswell but they asking me to clear the amount.

Booking ID: JPSNCUXRV

this booking is completed on 12 March at 11:00 PM, but the vehicle is not returned.

No response from Help & Support.
No contact for the Zoomcar host, no complaint number, or email.

The wrong information is provided to the host.

I booked car for self drive on 6th March, 2023 via Id JPSNCU1BF from 6th March, 2023(8pm) to 8th March, 2023(10pm) and payment of Rs.5430/- done. I reached to the location of pickup 30 mins prior to pickup but there was no one to deliver the vehicle. Neither any contact details were provided nor I was contacted from zoomcar side. I tried contacting helpline number of zoomcar but non was responsive. I got notifications regarding location and pick up of vehicle but to no avail as there was no vehicle and no contact number provided to pickup the car. I waited for 1 hour for picking up the vehicle. Pathetic from zoomcar, it is looting people on the name of providing self drive car. Now, I am getting email from zoomcar regarding cancellation of the booking and no refund was given.

We are unable to FastTag facility even though it is active in the booked car.Our booking ID is JPSNCU68C. As per the owner, this is due to the issue with the generation of OTP. We reached out to the customer care and they are unable to resolve our issue with the OTP generation. On communicating, they have asked us to keep all the screenshots and cash receipts related to the FastTag. What about our wait time in the long queue and the double cash amount that we have to pay? Don't you have any value for the time of your customers? Moreover, the response from the customer care service is not satisfactory. We need immediate assistance on the matter. Please help us with the OTP generation. We have trusted in your services and you are actually cheating us. Kindly look into the matter as soon as possible.

My online Netbanking Payment on February 28 failed, I'm yet to get refund. Mail sent by me to zoom car india has not git any reply from zoom car india.
My bank ia asking for mail from zoom regarding payment failure. But I'm nit at all able to contact zoom.

Hello,

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3. No one from zoom car reached out until now.
4. No refund processed.
5. No option to cancel the booking even.

I've tried to select an alternate car, but no cars available(Refer screenshot attached);
I've tried to select a car with different dates and times as well. No cars available(Refer screenshot attached);
I've tried to cancel the booking too. But it says cannot cancel since the dates are already started(Refer screenshot attached);
I've tried to use "help and support". But the page says "No booking available"

What else a customer can do? I'm disappointed since the vacation plan was completely ruined because of zoom car.

Please refund the money to my bank account or reverse it to the credit card.
My email ID: [protected]@gmail.com
My mobile number: [protected]

Thanks

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3. No one from zoom car reached out until now.
4. No refund processed.
5. No option to cancel the booking even.

I've tried to select an alternate car, but no cars available(Refer screenshot attached);
I've tried to select a car with different dates and times as well. No cars available(Refer screenshot attached);
I've tried to cancel the booking too. But it says cannot cancel since the dates are already started(Refer screenshot attached);
I've tried to use "help and support". But the page says "No booking available"

What else a customer can do? I'm disappointed since the vacation plan was completely ruined because of zoom car.

Please refund the money to my bank account or reverse it to the credit card.

My DL is quite old and partial clear. It is rejected by Zoomcar app. Kindly tell me what to do, shall I cancel the trip or they will do it of their own.

My name Shakti Rathod
Vehical no- MH26BQ2111
Mobile no- [protected]

Self Repaire bill
Only 1311 Amount Recived,

Total Damaged Repaire Bill is 30011,
Remaining 28700 Rs Pending,
So please refund me my Remaining 28700 rs of Damaged Repair Bill

They are not refund me my that bill from last 2 months please help me.

Ticket No 1600134

Ticket number 1335749

I had booked a trip a Zoomcar which started on the 2nd of March 8PM and ended on the 5th of March 8PM. It turned out that the car that I had booked did not have FasTag installed in it. I reached out to Zoomcar customer support on the FasTag issue and I was instructed by them to pay to tolls myself and get it reimbursed from them after the completion of trip along with the penalty by submitting the toll bills. As instructed, post completion of trip I had submitted a ticket for toll charges refund through their chat support. The ticket number is 1335749. Once the ticket was submitted, I got an auto reply email promising a resolution within 24 hours. However, it has already been 4 days now with no resolution and response. Calls to their customer support only gives me documented answers that the ticket will be resolved within the next 24-48 hours no matter when I call them.

My car met with an accident[protected] still no response and claim settlement not received, my mail id :[protected]@gmail.com, and mobile no :[protected]please do needful

I booked zoom car from Delhi on 4th march to 7th march and paid 13229 inr, when we reached mentioned location and wasted 2hrs searching for car, host said there is no car as he informed to zoom car prior but we didn’t get any update.
Kindly refund the amount, and definitely going to file a complaint on this.
My booking ID No- JPSNCUZZS
My contact detail- [protected], [protected]

ID - JPSNCH3NC

We booked Zoom car on 26th Feb Saturday via the zoom car application.
We were charged totally 5356 rs and we got booking confirmation on the application.

As per the application guidelines we reached the location of the car, to see the car is not present.
We then tried to contact the help desk and then contacted the host.

The host reached us after 30 mins only to say the car is not available and he has left it for service.

We informed the host, we got the booking confirmation but host informed us he can't do anything because he didn't have the Car.

The host himself asked informed us he tried reaching zoom car company but they did not respond.

Hence we were informed to cancel the zoom car and speak to the help desk.

After cancelling, totally 4908 rs was detected and we were refunded only 448rs.

We were unable to reach the customer care in any way and were left in middle of no where.

Please help us with this because we are unable to reach the zoomcar company in any way.

I booked the car in chennai couldnt find the car at location.I tried searching car from 7 am to 11am.And the customer care made me talk to host and he said the car is at some other location.I've searched for that location for an hour and couldn't find it.Then they gave alternate car options i booked it and the location showed was previous location and i talked to customer care, they connected me to the same previous host whose location i couldn't find.And now its showing i started trip without even touching the car.My booking id is JPSNCHW9I.Please resolve this issue.
My contact number:[protected]
Email:[protected]@gmail.com

I booked the car in chennai couldnt find the car at location.I tried searching car from 7 am to 11am.And the customer care made me talk to host and he said the car is at some other location.I've searched for that location for an hour on Chennai roads and couldn't find it.Then they gave alternate car options i booked it and then the customer care connected me to the same previous host whose location i couldn't find.And now its showing i started trip without even touching the car.My booking id is JPSNCHW9I.

Booking id : jpsncul48

I have booked car, but car not available at location. Money has debited from account but i didn't even not started trip due to car not available

I did a booking(ID: JPSNCHHA3) on 24th Feb 2023, by paying 5265. But they did not allowed me to start the ride as there was outstanding balance of 1005 on my previous Booking(ID: JPS62O7YC) but even after paying that balance 3 times that was not updating on the app. Even the backend team confirmed that they have received the pending balance 3 times, i even shared bank statement.
So now i have 2 pending refunds from Booking ID: JPS62O7YC of total amount : 2010
And one pending refund from booking ID: JPSNCHHA3 of total: 5265
Its been one week and still no refund has been given.
They are not even responding to the email.
Earlier they said i will get the refund in 24-48 hrs and now they are in silence.
I also need compensation for the loss i incurred because of not being able to start the ride which i had booked by paying 5262
Contact no: [protected]
Name: Suraj Prasad
Email ID: suraj.[protected]@gmail.com

I have cancelled my car booking
Booking id:-JPSNCH0H5,
Booking date:26th Feb, 2023
and it's written there you'll receive refund by 27th, 2023 Feb but no amount is credited to my bank account.

I tried calling and by email so that I can get any update but no response from zoomcar customer care service.

This is my sincere request to solve this matter as soon as possible.
As we expect a better service if we're paying on prior basis so we should receive it back also as per policy.

I have been uploading all documents over and over again and it's showing not clear every time even though I upload the documents very clearly so please resolve the issue as soon as possible.

I am waiting for my profile verification for 15 days and still not resolved. I need it urgent now
[protected]@gmail.com