Zoomcar Complaints & Reviews

My account has been blacklisted without reason.
Mail Id: [protected]@gmail.com
Phone No.: [protected]...

I have a Booking with Id JPSNCZ21V but zoomcar rejected my documents stating of multiple profiles.I have tried to contact them but there is no response I am not able to talk to their executives either....

Hi. I am in Pune right now and wants to rent a car through zoomcar. I have uploaded dl and uid a few weeks ago and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent....

We have booked a car they took my money of ₹1967 and now rejected my license and took my money...

After having completed my zoomcar trip off ID JPSNCIW34 and having paid all the necessary amount for the same, I recieved notification for an outstanding due amount on the same booking a ouple days later. The Outstanding amount was labelled "Inconvinence Fees" with value of 28782 INR and no other details have been provided after that. That is a huge amount to take as inconvinience fee without any explaination or fee breakup. Please Explain...

I have booked a zoomcar on 30th Dec, 7:00 AM- 2nd Jan 12.00 AM
This cost me 9997 rupees

Booking ID : JPSNCKCBX

The booking was cancelled by the zoomcar just 20 mins before the start on the journey

I have not yet received the refund and neither am i able to contact the zoomcar
there is no email mentioned on the site to drop a mail

They have no support and no call back...

I couldn't change my profile name or terminate my account as I no longer willing to use the zoom app. It contains my personal Info and sensitive documents like driving license and aadhar cards....

I am continuously contacting zoom from email chat since October that I am not happy with the platform and what to remove my car from it.
My amount is pending from April. Challan amount of 6000 is pending no resolution provided hence I want to remove my car from the platform.

But they are not replying and also they have stop customer care number.

Check my email send from [protected]@gmail.com to the team...

Booked kuv for 1 week paying 11k change up-front from Ahmedabad booking id JPSNCCBXZ (airport pick up).

There was a car who came to pick us from Airport - The car was extreamly dirty. The min we reached the parking spot, the zoom representative took my phone and started the procedure for Zoom app
We did not spoil our trip so we took the car.

The car we got driving for 2.5 hrs the owner of the car Deep...

I have submitted my documents long time ago but it has not been verified yet. Please fix this immediately. Also you should have an option to contact support agent directly in the app....

Hi
I'm not able to book any cars, because i'm blacklisted from your platform without any reason.

Please resolve it at earliest.

email : [protected]@gmail.com...

Hello zoomcar team,

I am looking for profile verification I have uploaded all required documents.
Here is my email address: [protected]@gmail.com
I am currently overseas and I have Punjab(Mohali) Licence (Uploaded with online verification) and Passport uploaded.
I need to book a car from Delhi airport and will return the car at Delhi airport.
Please Guide me through the process.
br...

Have given my car TATANEXON TS08HG5909 to ZoomcarHost customer santhosh [protected]
on booking JPSNCJCN98 date 16th dec 2022 till now not return my car no one is answering Zoomcar host app is showing your car is under repair
From 19th DEC to 31 JAN 2023 one and half month keeping my car with them is not correct customer said it's minor damage Zoomcar employees are not answering my calls i am sending mails no one is answering...

I uploaded Driving License
And Address proof as Aadhar which is having clear image but still It is asking to re-upload address proof
My account is associated with Gmail:- [protected]@gmail.com
Ki dly resolve my issue...

Hi. I am from hyderabad and wants to rent a car through zoomcar. I have uploaded dl and uid 3 days back and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent....

My Account has been blacklisted by zoom car without any valid reason I am regular costumer of it My emailid is [protected]@gmail.com I request you toh fix this issue......

My account profile verification not done yet and not sure that time line for approval, do i need to follow more procedures apart from adding necessary photo copies?...

I’m devendar from hyd. I booked a car on 31st dec 2022 8pm to 1st jan 2023 8am, but when i reached the location mentioned in the app the car wasn’t there. I even talked to the host of the car, he said that the car is already been booked and the app has made a double booking of the same car on the same date. Then i called the customer service but they put the call on hold and never received the call. This morning 7am my booking was automatically...

I've booked a car from Bengaluru airport, I reached to airport and till then in the app the car was booked but as soon as I called the executive he said the booking is cancelled and contact customer care, I contacted customer care and there response was not satisfactory, they are not picking up the phone. Also I'm not able to cancel that trip. Please provide my money back....

My booking ID is JPSNCO4ZV. I booked and paid for this car yesterday. To my surprise when I reached the owner stated that he don’t give car to anyone. He stated in the conversation that he has some financial issues with Zoomcar and he doesn’t remove the car from the app to trouble people.
Also now my app is showing that the trip has started out of nowhere.
I request for immediate refund of my ₹18000.
Since that...