Zoomcar Complaints & Reviews

Account has been blacklisted. Please reenable

My account is blacklisted by zoomcar for no reason, moreover, there is no proper customer care.
I've used my account once and for no reason it's blacklisted.

I rented a car from zoomcar. While getting the car checked at the city checkpoints the traffic police officer informed that there is 7500 INR challan pending on the car.

How can zoomcar rent a car which has pending challan of this much amount? This raises a question of the credibility of the car that zoomcar provides. This can happen with anyone where someone might have a police case going on the car or someone is using stolen car to rent on zoomcar.

On top of this, while asking for the help at the time of incident zoomcar got me connected to the owner of the car. Owner refused to pay for the pending challan and left me with the only choice of bribing the police officer with nominal amount to let us go. What choice did I have? Neither zoomcar nor owner were there to help while my family was suffering due to the incident.

I raised this to the zoomcar customer service and after 20 days of talking they did not show the empathy and even tried to solve the problem. The responses have been very rude and I certainly did not expect this from customer care.

Worst service ever. Would not recommend anyone to use this in our country.

Date of the Incident: 4th Feb, 2023
Booking Id: JPSNCR0Q5

Request a refund for the paid amount to police officer.

I rented a car from zoomcar. While getting the car checked at the city checkpoints the traffic police officer informed that there is 7500 INR challan pending on the car.

How can zoomcar rent a car which has pending challan of this much amount? This raises a question of the credibility of the car that zoomcar provides. This can happen with anyone where someone might have a police case going on the car or someone is using stolen car to rent on zoomcar.

On top of this, while asking for the help at the time of incident zoomcar got me connected to the owner of the car. Owner refused to pay for the pending challan and left me with the only choice of bribing the police officer with nominal amount to let us go. What choice did I have? Neither zoomcar nor owner were there to help while my family was suffering due to the incident.

I raised this to the zoomcar customer service and after 20 days of talking they did not show the empathy and even tried to solve the problem. The responses have been very rude and I certainly did not expect this from customer care.

Worst service ever. Would not recommend anyone to use this in our country.

By mistake, I had entered incorrect email Id on the zoom car app ‘[protected]@yahoo.in’. I want to change it to ‘[protected]@yahoo.in’. I have created tickets in their app to get this issue resolved but I didn’t get any response from them. There is no customer care number or email ID available

By mistake I had entered incorrect email ID in zoom car app ‘[protected]@gmail.com’. I want it to be changed to ‘[protected]@yahoo.in.
I have raised multiple tickets in their app but there is no response from them. There is bo customer care contact number or email Id mentioned anywhere

I booked car 5 days before but on time it's not available and not able to book alternative

I have submitted all the details in zoom car app even though my account is not yet verified please sine 3days
I need car urgent please verify

I booked a car on zoomcar money debited but booking not confirmed yet

[protected] Ashok kumar
Booked car 2days prior at the last moment at 4am they cancelled the booking and provided alternative car, the customer support was worst was standing in middle róad after paying the amount. Refund will take 10days had an important schedule on that day.

Booking ID: JPSN7XXIQ
Booking Date: 8th Jan '22 - 16th Jan '22
Booked XUV500 for a long distance outstation trip out of Bangalore. Received the car with poor condition of Rear Right Tyre, however, we accepted the car for the trip relying on stepney(Biggest Mistake). On 9th Jan, we suffered a tyre puncture(Rear Right Tyre) on the highway and during replacement with stepney we noticed, the tyre has no thread depth at all. Car was taken to nearest town for puncture repair but we were advised to replace with a new one as it couldn't be repaired. On further inspection, the mechanic informed Front Left and Rear Left tyres on the car are in not very good health. Raised breakdown request with Zoomcar Customer Care, emailed the pics of the damaged tyre and post telephonic approval from their team, purchased and fitted a new tyre (Rs.13, 800). We were undertaking a long-distance trip and needed all our tyres to be in Good health, hence, decided to change the damaged tyre(Rear Right). Post trip completion, we tried to raise refund request, but the customer support team keeps denying to refund the amount stating that damage occurred during the trip, hence, it cannot be refunded.

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue

I would Like to report the incident where I booked the car on 11th feb 2023 for outstation round trip, I made the payment as per the process but when I reached the car pickup point and called the host for car pcik up, car host informed he had given his car for servicing, I called zoom car customer support number which I found on internet as Zoom car app doesn't have any toll free support number, and they provided me the alternative car booking option where I booked alternative car and reached the location. I again called the owner of second car and he repeated the same story stating he had also given his car for servicing, and both owner had well informed about it to zoom car. But Zoom car haven't updated the same on there App. SO I took ola cab for my trip. Now I am getting calls from Zoom car to pai outstanding amoumt that to without driving the car. I am for a help and full refund where I am not getting support from Zoom car.

I tried to book a car through zoom car i have paid 25000 in total two times and in both the times they have cancelled the car and not even refunding amount and yhere is no way where we can contact them kindly help me in this matter. There is not a single contact where we can reach them

My booking id is : JPS69R3LU. My account shows me the outstanding of 2173/- but my refund due since that day of fastag/toll and pollution check which i've already submitted two years back but still it was pending with you.
and all your toll free numbers are not working there is no other way to contact you,
please arrange a call back on urgent basis.

This is for my last booking JPSNCLYU1
I left that car on 100 % fuel
But they imposed the outstanding amount of 1800 on me
Which is baseless

This is for my last booking JPSNCLYU1
I left that car on 100% fuel
But you guys imposed refueling fee on me
Those charges were baseless

1st car - Ignis cost 6288
2nd car changed by zoomcar- Tiago cost 6288
3rd car-rescheduled by zoomcar because Tiago didn't start, Maruthi Ciaz extra cost - 2744
Ciaz didn't have key in it
4th car- celerio - extra cost of 1034
Total extra cost from Initial - 3788
We also have been charged with the rescheduling cost.

It was definitely not even a option for us there was a 3 HR delay we had to upgrade even though we did not want to because of lack of time. We wanted to talk to the coustomer service later on but no one responds to the call.

This was the worst we experienced with self rental cars till date.

My reservation id:JPSN7H2KI MARUTI SWIFT MT location was mount road trip start was 26 May, 10:00 pm car was not there at the given location so i called customer care they then changed the location again it was not there this happened 3 times then I received an email at 11.37pm saying
Hi SYED MOHAMMED ZUBAIR K,

We are extremely sorry but unforeseeable events have forced us to change the car allocated to you. Please note that your pick up location may have changed.
It was at pallavaram near airport we faced so much trouble that day then we reached at 1:20am there was police checking everywhere. Then we got the car at 1:40 am official he took a my picture for proof at 1:30am but in the app the timing never changed to 1:30am pickup it was never my fault so returning time was 27 th may 12:00pm I got a call from zoomcar saying sir please return the car @12:00pm I told them I received the car at 1:40am they didn't listen then I return the car at 27th may 7:30pm then again I told them I got the car late please I should not get outstanding amount but they said you will receive minimum outstanding amount. Then I received an email for outstanding payment saying For your Booking JPSN7H2KI, You have an outstanding payment of ₹ 1688. Please make the due payment immediately.i also received split up for outstanding payment saying
Fare(+) ₹3, 404
Payments Received(-) ₹1, 716
Refund ₹0
Then I received another email saying
Hi SYED MOHAMMED ZUBAIR K,

We noticed that you have yet to pay an outstanding amount of Rs. 5153
I thought it was a joke I received two emails with different outstanding payment.
Then I logged in and I was prompted to pay 5153rs I can't understand what to do actual outstanding was 1688rs I can't see that amount for which they send invoice please I need clarification I want to speak to zoomcar official it would be really helpful.

Hey, I was trying to book a car and did submitted all my drivers license and required ID proofs, but still its taking more than usual time to get approved my documents on my account. Besides I did opened another account with my brothers email, thinking about my documents issue, but still the same issue with my other account as well.
Please help me fixing my both accounts issues, if anything wrong let know if required any more documents to submit.