Zoomcar Complaints & Reviews

My booking was from 26th of February 2pm to 1st March 5pm . On 1st March 4:35pm I started my navigation to drop off location and on the way to drop off I refueled the car to 100% and after reaching the drop location on 4:58pm I opened the Zoomcar app and tried to ending my trip and do the checklists but there was error in Zoomcar App and i was not able to upload the fuel picture and continue to end the checklist and moreover the app was giving some error while i was trying to extend my time on 2pm. Then I asked some of the local person there and meet with the owner of the car. I gave him the key and also showed him the zoomcar app problem and also showed him the car fuel reading too. Then I took photo of the fuel meter and also the car from all side and then mailed to zoomcar but they are responding that it's not valid. I paid 506 of refueling fee because I was not able to understand what fee it's for and after paying I mailed them. It was my mistake that i paid. And now they also added rs 110 for late fee even though i am saying it's not my fault with a video proof. And they can also contact the owner of the car and ask him if they are not sure that i am telling truth or not. It's was my first and worst experience with zoomcar and i would never recommend anyone to use Zoomcar . They did fraud to me. They gave me too much problem during car pick up also because the car was 1km away from the given location that i ignored. I am fed up with zoomcar .

Their customer care team assured me of refund of the breakdown repair. I have sent them the photos along with bill, and the new part of the car that has been installed. Since three days I have been getting the same mail o[censored]ploading the photos form different zoomcar executives.

I have submited all my documents 2 weeks ago but still my varifacation is under review

Hello,

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3. No one from zoom car reached out until now.
4. No refund processed.
5. No option to cancel the booking even.

I've tried to select an alternate car, but no cars available(Refer screenshot attached);
I've tried to select a car with different dates and times as well. No cars available(Refer screenshot attached);
I've tried to cancel the booking too. But it says cannot cancel since the dates are already started(Refer screenshot attached);
I've tried to use "help and support". But the page says "No booking available"

What else a customer can do? I'm disappointed since the vacation plan was completely ruined because of zoom car.

Please refund the money to my bank account or reverse it to the credit card.

Thanks

I am devastated by the service offered by zoom car. I booked Honda car in zoom when reached location, they are telling car is not available. This is my booking id JPSNCHH49 registered mobile number [protected].please refund my money or else I'll go legally. Lost 8000rs and no car was found. This is a bit fraud.

I had booked a 7 seater vehicle from 27th Jan2023 to 5th feb, After a great difficulty I reached the vehicle, the owner gave the key and after 3- 4 attemts the vehicle started and within 15feet it stopped, the owner checked again and informed me, the battery has to be replaced and will take time, we informed the zoomcar support, as there was no equivalent vehicle availalbe they canceled the vehicle and informed the amount will be refunded, 30days up no refund, no customer care is reachable from the app after that, all false office address, no message or email from the zoomcar... My booking ID JPSNCLSQN..
Booking Details - JPSNCLSQN

I need the refund for towing as Zoomcar confirmed me to check the issue from my side first. As the car broke down in middle of Ahmedabad expressway, there was no shop and i had only one option. after the whole day zoomcar told me not to repair as it was more than rs. 3000 and i left the car. Now I need the refund of towing and inspection charge that I gave to garage. This is not my responsibility to check from my money. please help

I have submited my documents a week ago but still no response
not showing any status or error
update on priority basis
[protected]@gmail.com
[protected]

I have submitted my documents for profile verification in the Zoomcar application. There is absolutely no way of contacting their customer care support. I want to make my first car booking once my profile gets verified. My email id used for the Zoomcar account is utkarsh.[protected]@gmail.com. Kindly look into this matter and do the needful at the earliest.
Thanking you

As per zoom car policy late fees will be charged at 1.5-2x of the hourly rental fee per hour. My car delivery got 42 minutes late . For that they charged me 2772 rupees while hourly rental charge for the car was 118 rupees. When I asked for bifurcation of late charges i got no response

As per zoom car policy if vehicle is dropped late they can charge 1.5-2x of the hourly rental fee per hour and fee will be charged half hourly basis. My car delivery was 42 minutes late but they charged me for that 2772 rupees. My car's hourly rental was 118 rupees. When I asked for bifurcation of late charges i got no response .

Hello

I just booked a Kwid MT (Petrol) 2016 in Pune for 10th March 9 am. to 13th March 5pm. The host's name is Sagar Parkhe. It costed me 5412/- after a discount of 876 rupees.

My registered email is aashi.[protected]@gmail.com. It's in the name of Manmohan Sahni.

My money is deducted from my account and I got a payment confirmation on email from Zoomcar but the app app does not show any details of the booking. The chat support does not have an option to resolve this issue and I have been trying to reach the customer care number but I keep getting disconnected and it keeps saying that my number is not registered.

I need you to confirm my booking and sort this issue out as soon as possible. Please contact on my registered number. And my alternate number is [protected].

I am attaching an images of the car I booked and my payment receipt below.

Kindly do the needful at the earliest

Thanks
Manmohan Sahni

We booked Zoomcar for a trip but the car got breakdown in the middle of nowhere just after 100 km of driving. After that, we contacted zoom car so many times but still didn’t response. Now the situation no inspection and no refund have been provided. Plus we concurred extra costs for getting that car checked up that money is also stuck. Plus our 2-wheeler was parked at Zoomcar host place and he is not allowing us to get our vehicle back. Zoom and its host are not resolving their problem which is causing big issues for us.
We got contact information and they are also not responding.
Phone number: [protected]
BookingID: JPSNC8YBK
Breakdown Date: 18 Feb 2023
Desirable Resoltuion:
1) We want our 2-wheeler back from the host and zoom.
2) We want a refund of the booking plus the overhead charges we had spent to get the car checked out in the middle of nowhere and also the extra journey cost.

Hi i booked car from 2 days in zoom car app by paying full amount and this is my booking id: JPSNC8BWG when I go to pickup car there is no car in that pick up location and when I connect zoom there is no respond from the zoom car and after that i connect car owner he said that car got accident n i can't give car . I connect 100 time to zoom but there is no response.after sometime automatically in zoom app showing trip started without car how trip started . Zoom car company doing too m fraud please help me to get refund

Dear All,

I need to talk to senior management team for hardships suffered for JPSNC8OAN, JPSNC88IV, JPSNC8835..

Can anyone share their numbers as I am not satisfied with ground level team.

Regards
Rajesh Dave

The Zoomcar company has deactivated their company phone number and they are not accepting any complaints through email. The complaints were open for 22 days while they say it will be addressed in 24 hours.

The Car was booked under Booking ID: JPSNCQJLH. with booking between 28th Jan 2023 to 6th Feb 2023. The car was sent with Full tank after full inspection on 27th Jan 2023 around 10 pm by Driver arranged by Zoomcar and the same was updated in booking checklist. The Guest Picked up the car on 28th Jan 2023 at 4;30 am as per the WhatsApp notification received. The Guest started complaining about an AC malfunction around 11;30 am. Even Though the ac was working well when it was sent. The car was returned on 30 Jan 2023 7:40 pm.

I have raised a complaint after inspection under Ticket ID 1653240 as soon as the car was returned on 30 Jan 2023. Received a general response as AC issue classified under maintenance and refused to inspect vehicle based on the complaint. So, I sent the car to FPL Hyundai - Chromepet (Authorized Hyundai service center). After inspection the mechanic found the ac condenser unit had a puncture hole stated it would have been caused by sharp object when driving the car from bottom. Also, even after further inspection found that due to continuous usage after condenser damage the ac compressor also got damaged.

The car was previously booked under Booking ID: JPSNCZS8L the car was returned on 25th Jan 2023 Mid day. The previous lessee has given 5 star rating from the Guest without any complaints for car in good condition. The car was sent to a water wash and general inspection. Also, the last service was done very recently at the end of October 2022 and the car hasn't even run 3000km after complete service. Usually Car is serviced every 10000km.

I have received the Invoice from the service center. I am attaching it for your reference. As I have mentioned and attached the damaged part images previously. The spares for Condenser and Compressor assembly cost alone comes to Rs.24118.99 and the labor comes to Rs.2966.52. Totaling Rs.27085.51. I waited for the Zoomcar to respond back for 14 days but no one did. I bought an warranty pack from Hyundai and received a discount of Rs.10000 on service.

Please review the complaint and reimburse me for the damages caused by the Guest Booking ID: JPSNCQJLH. Because of this my car has been in the service center from 31st Jan 2023 till 12 feb 2023. and the guest has given 1 star rating after causing a huge damage and trying to shift the blame. No one in Zoom is responding back even after multiple tickets. ticket # 1660474.

They have flawed system if damages cant be seen in exterior it is not their responsibility. what if someone rents a car and steals and replaces the part with a broken part and returns. no complaint numbers to reach out. in my case the customer had the car for hours before complaining. they removed the booking ID from mine and that particular one didnt come up even in cancellation.

I booked a car for 17 feb 2023 having booking id:JPSNCRJ24. when i reached the location the car was not at the parking .i talked to the owner of the car they said they havent seen the car for past two months and even i talked to the security gurad .they also stated the same.i want to get my full refund as i havent found the car and even i tried to contact the customer support regarding that, but cant recah any of them.

Above car booked 16.2.23, was found to have engine oil turned extremely black and car not roadworthy, it seems company is not doing periodic checks as engine oil doesn't goes out overnight.

The second car JPSNC88IV was booked again which was found not available at the last moment.

I missed my valuable appointments on the day and need suitable compensation.

Regards
Rajesh

I have booked a zoom car from madurai to rameshwaram but I have been suggested 4 different vehicles as every time there was an issue from the app or their car. I have been roaming around madurai for picking those cars and draining 2.5k in cabs and also my time Now the customer care team is disconnecting my call instead of helping me out . Very disastrous service from zoom car. Please train your customer support guys to solve customer issues and not making a fool of the customer.

Hi, I have an issue with my profile verification, it's been more than couple weeks, please try to fix the issues