Zoomcar Complaints & Reviews

I have uploaded my DL and Identity proof for almost 2 weeks now but my profile isn't yet verified. I have tried contacting Customer Care but they don't answer my calls. This is kind o[censored]rgent, please help.

I'm Keshav Daga having a zoom car account with email- [protected]@gmail.com and phone- [protected]. I'm having national driver's license with no. JH11 [protected], which I haven't used in any other account of Zoom Car. On 13th December, 2022 I booked Zoomcar through Makemytrip for the very first time ever, the booking was successful and the payment was successful but just 30 min before the trip start time, booking was cancelled automatically and a mail came informing my license is blacklisted, this is a mistake because I have never ever used the license before in any other Zoomcar account neither had any fines as I haven't booked any zoomcar earlier. This incidence ruined our day as the trip plan got cancelled. I request to remove my license from blacklist and let me book zoomcar as soon as possible because I haven't done any such thing.

Hi. I am in Jaipur right now and wants to rent a car through zoomcar. I have uploaded dl and uid on saturday (28th Jan 2023) and waiting for verified. Still my profile is pending and no message. So I requested to you people please verified my profile so that I can book car on rent. It’s urgent.

My profile is showing under review, since more than a month. Can you tell me how to contact and get it verified quickly. Its been around 2 months and still not verified.

I Aaryan booked a Breeza MT diesel (UPI4DDNI311) with the ID JPSNCO1CU for December 28th. The pickup time was 1 p.m., and we were supposed to pick up and drop off the car near Bharat Gas (East Jyoti Nagar, Shahdara, New Delhi) )on Saturday, December 31st. It was a round trip, and a payment of Rs 8321 was made.
Surprisingly, on December 28th, we were told about the unavailability of a car. We're still looking into different Zoom Car options. Finally, we received a vehicle around 4 p.m., and we were asked to make a new payment of Rs. 10, 000 to the vendor, which was paid via UPI. The booking was made using the phone number of Aaryan Gupta, M# [protected].
To date, no one has initiated the refund. There are no options for raising the complaint or an interactive website to address my queries.
The number[protected] is out of order, toll-free number calls can't be made via Airtel phone as it has special charges, therefore, the call gets disconnected. Usually, toll-free numbers do not have monetary obligations.
Please adjust the Rs. 10, 215 payment and refund the amount of Rs. 8321. I've been waiting for a response from your end for a month now, but it's all been in vain. Could you expedite the refund process?

I booked a card and paid for it, and also uploaded the required documents required. But it says the Aadhar uploaded is not clear, while I uploaded a very clear photo of Aadhar many times again and again, and thus the profile verification is pending. Please take a look at it.
Email id: aditya.[protected]@gmail.com

I am a zoomcar user for above one year. Last november I booked a car from my side but without any reason that car is cancelled without notification before 15mins of booking after that i booked another at that time car is on ignition problem so I am not able to take a car. At that time i reach out to zoomcar customer care they told that wi change car but they not change a car after that many times i am trying to reach them they not responded and they blacklisted me. After that i am not able to book a car. And also not able to connect with customer care. So please resolve this.

Thank you

I have not received my car back after completion of booking date till now and it is still showing ongoing booking and i came to know my car is in police station in UP due to customer faults as they were carrying some unauthorized items in my car. No reply from zoom car people till now to me and no one is ready to resolve my issue. Now I am worried about my car as it is more than 5 days from booking end date. Please reply me asap and update my car status when will I receive my car back in good condition.

My Car no is DL8CAK4581 pls contact me asap.

I uploaded my documents 2-3 early
But still my profile verification is in progress and not been verified

Hello team,
I have uploaded all the requested document in zoomcar mobile application 1 month before. Still the profile verification is pending. Your customer number are also not reachable. Please let me know the issue and how much time it will take to resolve the issue.

Hi Zoomcar support,

I have created multiple tickets to correct refuel charges. 4320 rupees added to the invoice even though we refueled with full tank before providing the car to the owner

The issue is still not resolved. Can you please refund the charges immediately without further delay. Let me know if you need any information from my side

Booking ID: JPSNCZW6R

Please find below my experience and look into the matter as mentioned:

1. My number is not changing i tried many times.

2. I dispute the extra charges on my trip.

3. As per the zoom app my pickup location was showing on cochin airport international terminal, however I wasted 1 hour of my time and vehicle was not there. Then I called the Number for help which was given to me on mail.
The...

I subscribed a car from zoomcar for a month. I paid advance and monthly charge well in advance. They verified all the detials and delivered the car.

I found that the documents of the car is going to expire in about 2 days from the delivery date. I reminded them and i had chat with their customer representatives, created multiple tickets. They haven't renewed the documents. Since it is not safe the drive the car with out proper document, i submitted their car to them with multiple followups, with in a week after the delivery.

Now i have the proofs that they are going to consider the down time and not used time and they told they are going to refund all the amount, since i created multiple tickets with them.

It's been 3 years and refund is still pending from them. When i chat with them or when take this matter via social network platform with them, they say that they can't do anything since the account is terminated.

How will they say that? What about my money ? I paid 25000 to them for 1 month subscription. The car is having proper documents only for 3 days. In the remaining 27 days, after the multiple complaints, they came and pickedup the car . Totally with in 7 days i handed over to them. Technically speaking i onky used it for 3 days. I got the confirmation from their as well, like they will take this as downtime and process the refund.

I demand zoomcar to give my money back. If you calculate day wise it is going to approximately 22500. I want to forward this compaint through this forum. Since there is of no use, when i took this to them with multiple times.

Zoomcar has charged me as late fee.The car has got breakdown in the middle of journey and I have intimated them the issue and Parked at a safe place and told to tow the vehicle but they have came late and picked the car, that late charges are leived on me about 15000 rupees.They are sending me mails like they will proceed for FIR, civil court something.The mail from zoomcar i have pasted below

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" Therefore, you are liable to make payment of ₹15496/- to the company.

Please note that as per the said Agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due.

Therefore, in spite of several requests from our team to clear the said outstanding, you have always been delaying the same on one or the other pretext and not cleared this undisputed amount till date. We therefore through this notice finally call you to make the payment of the aforementioned outstanding amount of ₹15496/- by Today 5pm, failing which we shall be constrained to file Civil Suit under The Code Of Civil Procedure 1908, Criminal legal proceedings under Criminal Procedure Code 1973 as are warranted by law for recovery of the due amount and any other miscellaneous proceedings against you in the competent court of law, in that event you shall be fully responsible for the same.

Note:If the payment will not be done as per the given time then we will process your DL and Aadhar to proceed further to file a civil suit against you in civil court, and the legal team will visit your address.

*Kindly understand the importance as this is final & last notice*

For Initiating Payment, please follow the steps given in the attached file.

Thanking You

For Zoomcar India Private Limited
Vivek Sahay
Zoomcar Legal Team

I made a typo error in my profile name. I want to update my profile name in zoomcar account. Please provide me the required steps to update the profile....

Profile verification is pending with Zoomcar over the last 2/3 weeks. And no action has been taken by the Zoomcar team yet. I have uploaded the DL, ID and Pic but no message nor any confirmation to book the car. They application does not have option to address the issue as well

We submitted car to full tank but they refunded only half the amount. Upon talking to customer support they said they will resolve in 24hrs, and then 72hrs. But now we cannot even connect to customer support.

I booked a zoomcar Booking ID: JPSNCL3PV for 14 Jan 8PM in a location in Benglauru. A few hours back, the car came as unavailable and there were no alternative cars as well.

Booking Amount: INR 3439/-

Now, I have not been refunded this amount. I could not reach Zoomcar customer service - there is no human operator nor an email id. I put a Google review and they mentioned they will get back. However, no refund has come through.

GPay Account for Refund
[protected]@upi

Thanks & best rgds
Praveen

Hi,
My car is in Zoomcar from last 1Year and i am getting issue for car repair as i don't use my car and there are many small damages which Is Zoom car responsible to fix it and they have taken my car from 18th Jan 2022 and today is third day and Garage people have not got approval for the work and my car is just standing in the garage. I am not able to use my car and i am not getting any payment for same, there is no costomer care number and not getting any reply for mail also
I have try to get in touch with zoomcar finance Authorize person but he is easily saying that it will take 8 day 10 day and more.
But why for such small work zoomcar take so much time
When car is damage we immediately inform and complete our work but for repair you people can give approval for more then 3day
I request you to please take my mail to the authorised person and let him or her know that when is happening with host who give our new car at this platform
Thankyou

My booking id: JPSNCCG1Y zoomcar company and team charge me for refueling fee again and again i already cleared everything to them but still i m facing same issue they charge me almost 5 to 10 times and i also gived stard and end trip picture with screenshot for image details please resolve this issue as soon as possible thank you very much.