Zoomcar Complaints & Reviews

My booking id is : JPS69R3LU. My account shows me the outstanding of 2173/- but my refund due since that day of fastag/toll and pollution check which i've already submitted two years back but still it was pending with you.
and all your toll free numbers are not working there is no other way to contact you,
please arrange a call back on urgent basis.

This is for my last booking JPSNCLYU1
I left that car on 100 % fuel
But they imposed the outstanding amount of 1800 on me
Which is baseless

This is for my last booking JPSNCLYU1
I left that car on 100% fuel
But you guys imposed refueling fee on me
Those charges were baseless

1st car - Ignis cost 6288
2nd car changed by zoomcar- Tiago cost 6288
3rd car-rescheduled by zoomcar because Tiago didn't start, Maruthi Ciaz extra cost - 2744
Ciaz didn't have key in it
4th car- celerio - extra cost of 1034
Total extra cost from Initial - 3788
We also have been charged with the rescheduling cost.

It was definitely not even a option for us there was a 3 HR delay we had to upgrade even though we did not want to because of lack of time. We wanted to talk to the coustomer service later on but no one responds to the call.

This was the worst we experienced with self rental cars till date.

My reservation id:JPSN7H2KI MARUTI SWIFT MT location was mount road trip start was 26 May, 10:00 pm car was not there at the given location so i called customer care they then changed the location again it was not there this happened 3 times then I received an email at 11.37pm saying
Hi SYED MOHAMMED ZUBAIR K,

We are extremely sorry but unforeseeable events have forced us to change the car allocated to you. Please note that your pick up location may have changed.
It was at pallavaram near airport we faced so much trouble that day then we reached at 1:20am there was police checking everywhere. Then we got the car at 1:40 am official he took a my picture for proof at 1:30am but in the app the timing never changed to 1:30am pickup it was never my fault so returning time was 27 th may 12:00pm I got a call from zoomcar saying sir please return the car @12:00pm I told them I received the car at 1:40am they didn't listen then I return the car at 27th may 7:30pm then again I told them I got the car late please I should not get outstanding amount but they said you will receive minimum outstanding amount. Then I received an email for outstanding payment saying For your Booking JPSN7H2KI, You have an outstanding payment of ₹ 1688. Please make the due payment immediately.i also received split up for outstanding payment saying
Fare(+) ₹3, 404
Payments Received(-) ₹1, 716
Refund ₹0
Then I received another email saying
Hi SYED MOHAMMED ZUBAIR K,

We noticed that you have yet to pay an outstanding amount of Rs. 5153
I thought it was a joke I received two emails with different outstanding payment.
Then I logged in and I was prompted to pay 5153rs I can't understand what to do actual outstanding was 1688rs I can't see that amount for which they send invoice please I need clarification I want to speak to zoomcar official it would be really helpful.

Hey, I was trying to book a car and did submitted all my drivers license and required ID proofs, but still its taking more than usual time to get approved my documents on my account. Besides I did opened another account with my brothers email, thinking about my documents issue, but still the same issue with my other account as well.
Please help me fixing my both accounts issues, if anything wrong let know if required any more documents to submit.

Hi team,

Ive been informing zoom host team to cancel my account and collect the device since I've sold my car in the month of October.

New owner dont want to continue the zoom host program and wanted to remove the device.

As technician mentioned earlier that he will be coming to collect the device i asked second owner to leave the car at my place.

Because of the device owner is...

My car met with an accident during the booking incident happened on 27/3/22 during incident also the renter called zoom call centre there no proper response, so he paid some charges to police Petrolling guys to release the vehicle sad part is I got a call from police department about the incident, with help of toying vehicle students came to my home, till now issue is not resolved. Many mails sent to zoom team no one bothered to respond all the required documents submitted to the legal team last document submitted to the legal team Vinod on 31/08/2022 from then nothing heard as his number was working with help of Kiran after multiple follows Vinod came in to contact next month it is going to complete 1 year ever day Vinod is saying he will send for agreement today he is saying some different story that grounds team for agreement Zoom team is delaying to release the payment for print outs


Mr Nirmal what is happening with Zoom car

You guys don’t pay money to your grounds team for basic print outs

I had made a booking on 23 December 2022 for Ertiga MT (petrol) for a trip from 25 December 2022 to 27 December 2022. On 24 December 2022 we found out that the host had cancelled our booking. We didn’t get any message or mail or notification in this regard. And it’s been over a month, we haven’t received the payment as well. Our booking ID is JPSNCC95C. Request you to initiate the refund or else I would be forced to take legal actions as this is just unacceptable. Moreover, there is no customer care or support person we can speak to. This is the worst app and the service is horrible. I will never recommend this to anyone.

Dear Team,

I am highly dissapointed by your car agent service as i have booked automatic car but they have sent me manual car and now what will i do as i am not able to drive manual car. Kindly sent me automatic car or else refund my money as car agent is very rude.

I accidentally left my shoes inside car

I have been wrongly charged with the Refueling Fee by Zoomcar post completion of the trip.
1. Trip Start: It shows the average of 12.2/Km, and the range is 458km, so the approximate Fuel Quantity at the start of trip is 37.54 Ltr. (Range/Average)
2 and 3. Trip End and Trip End2 Images: From the perusal, it can be seen that, the average is 12.8/km and range is 537 Km, so the approximate fuel quantity at the end of the trip is 41.95 Ltr.(Range/Average)
4. Petrol Bill: Furthermore, from the 4th pic, please find attached Fuel Bill of Rs 3514/- for the CAR.

From the above, it is amply clear that I have refuled the CAR with more fuel compared to the fuel given to me at the start of the trip. Hence, the refuel cost raised to me is unwarranted and wrong. I request your goodself to kindly look into this matter and reverify the same. I have already uploaded these bills, but as stated by you, those images are not clear. Hence, I am reforwarding these images again.

We booked a car, and reached the destination through CAB and upon reaching the destination we come to know that, the Car isn't in the condition to start and, the owner isn't willing to give the car to us and his reply was that, I had already removed the car from Zoom car app due to it's inefficiency. After talking with zoom car's representative, he made us sure that, our Cab expenditure would be refunded but its been 7days the amount hasn't been refunded. Neither there has been any contact from there side, It was such a mental harrasment from there side at 2am in the night.
We expect better treatment and refund of our amount.

This is related ticket number 1467797, Booking (JPSN76ESF).

After investigating by the police & legal team, it is stated to me that my car (Ford Ecosport DL2CAX3804) has been stolen by the customers and ZoomCar team still not be able to catch the customer.

Zoomcar team already promised that I will be granted the IDV value of the car. This is almost about 4 Months, as JPSN76ESF this booking is about to completed on 1st of Nov 2022.

But there is no positive response. Please contact me ASAP [protected] [protected].

I am booking rental car on 26th January for my personal use on 1st of February looking for automatic car its showing on list Ertiga 7 seatar on 1st of February car booking time 9 pm car location showing 4 hours before when i am reaching the location car was manual gear box.,
i am trying to contact a customer care but no way to reach the customer support all my family waiting for my arrive still i am trying to reach the customer care but no use kindly take action to them., ,

I have uploaded my DL and Identity proof for almost 2 weeks now but my profile isn't yet verified. I have tried contacting Customer Care but they don't answer my calls. This is kind o[censored]rgent, please help.

I'm Keshav Daga having a zoom car account with email- [protected]@gmail.com and phone- [protected]. I'm having national driver's license with no. JH11 [protected], which I haven't used in any other account of Zoom Car. On 13th December, 2022 I booked Zoomcar through Makemytrip for the very first time ever, the booking was successful and the payment was successful but just 30 min before the trip start time, booking was cancelled automatically and a mail came informing my license is blacklisted, this is a mistake because I have never ever used the license before in any other Zoomcar account neither had any fines as I haven't booked any zoomcar earlier. This incidence ruined our day as the trip plan got cancelled. I request to remove my license from blacklist and let me book zoomcar as soon as possible because I haven't done any such thing.

Hi. I am in Jaipur right now and wants to rent a car through zoomcar. I have uploaded dl and uid on saturday (28th Jan 2023) and waiting for verified. Still my profile is pending and no message. So I requested to you people please verified my profile so that I can book car on rent. It’s urgent.

My profile is showing under review, since more than a month. Can you tell me how to contact and get it verified quickly. Its been around 2 months and still not verified.

I Aaryan booked a Breeza MT diesel (UPI4DDNI311) with the ID JPSNCO1CU for December 28th. The pickup time was 1 p.m., and we were supposed to pick up and drop off the car near Bharat Gas (East Jyoti Nagar, Shahdara, New Delhi) )on Saturday, December 31st. It was a round trip, and a payment of Rs 8321 was made.
Surprisingly, on December 28th, we were told about the unavailability of a car. We're still looking into different Zoom Car options. Finally, we received a vehicle around 4 p.m., and we were asked to make a new payment of Rs. 10, 000 to the vendor, which was paid via UPI. The booking was made using the phone number of Aaryan Gupta, M# [protected].
To date, no one has initiated the refund. There are no options for raising the complaint or an interactive website to address my queries.
The number[protected] is out of order, toll-free number calls can't be made via Airtel phone as it has special charges, therefore, the call gets disconnected. Usually, toll-free numbers do not have monetary obligations.
Please adjust the Rs. 10, 215 payment and refund the amount of Rs. 8321. I've been waiting for a response from your end for a month now, but it's all been in vain. Could you expedite the refund process?