Zoomcar Complaints & Reviews

Hi team,

Ive been informing zoom host team to cancel my account and collect the device since I've sold my car in the month of October.

New owner dont want to continue the zoom host program and wanted to remove the device.

As technician mentioned earlier that he will be coming to collect the device i asked second owner to leave the car at my place.

Because of the device owner is...

My car met with an accident during the booking incident happened on 27/3/22 during incident also the renter called zoom call centre there no proper response, so he paid some charges to police Petrolling guys to release the vehicle sad part is I got a call from police department about the incident, with help of toying vehicle students came to my home, till now issue is not resolved. Many mails sent to zoom team no one bothered to respond all the required documents submitted to the legal team last document submitted to the legal team Vinod on 31/08/2022 from then nothing heard as his number was working with help of Kiran after multiple follows Vinod came in to contact next month it is going to complete 1 year ever day Vinod is saying he will send for agreement today he is saying some different story that grounds team for agreement Zoom team is delaying to release the payment for print outs


Mr Nirmal what is happening with Zoom car

You guys don’t pay money to your grounds team for basic print outs

I had made a booking on 23 December 2022 for Ertiga MT (petrol) for a trip from 25 December 2022 to 27 December 2022. On 24 December 2022 we found out that the host had cancelled our booking. We didn’t get any message or mail or notification in this regard. And it’s been over a month, we haven’t received the payment as well. Our booking ID is JPSNCC95C. Request you to initiate the refund or else I would be forced to take legal actions as this is just unacceptable. Moreover, there is no customer care or support person we can speak to. This is the worst app and the service is horrible. I will never recommend this to anyone.

Dear Team,

I am highly dissapointed by your car agent service as i have booked automatic car but they have sent me manual car and now what will i do as i am not able to drive manual car. Kindly sent me automatic car or else refund my money as car agent is very rude.

I accidentally left my shoes inside car

I have been wrongly charged with the Refueling Fee by Zoomcar post completion of the trip.
1. Trip Start: It shows the average of 12.2/Km, and the range is 458km, so the approximate Fuel Quantity at the start of trip is 37.54 Ltr. (Range/Average)
2 and 3. Trip End and Trip End2 Images: From the perusal, it can be seen that, the average is 12.8/km and range is 537 Km, so the approximate fuel quantity at the end of the trip is 41.95 Ltr.(Range/Average)
4. Petrol Bill: Furthermore, from the 4th pic, please find attached Fuel Bill of Rs 3514/- for the CAR.

From the above, it is amply clear that I have refuled the CAR with more fuel compared to the fuel given to me at the start of the trip. Hence, the refuel cost raised to me is unwarranted and wrong. I request your goodself to kindly look into this matter and reverify the same. I have already uploaded these bills, but as stated by you, those images are not clear. Hence, I am reforwarding these images again.

We booked a car, and reached the destination through CAB and upon reaching the destination we come to know that, the Car isn't in the condition to start and, the owner isn't willing to give the car to us and his reply was that, I had already removed the car from Zoom car app due to it's inefficiency. After talking with zoom car's representative, he made us sure that, our Cab expenditure would be refunded but its been 7days the amount hasn't been refunded. Neither there has been any contact from there side, It was such a mental harrasment from there side at 2am in the night.
We expect better treatment and refund of our amount.

This is related ticket number 1467797, Booking (JPSN76ESF).

After investigating by the police & legal team, it is stated to me that my car (Ford Ecosport DL2CAX3804) has been stolen by the customers and ZoomCar team still not be able to catch the customer.

Zoomcar team already promised that I will be granted the IDV value of the car. This is almost about 4 Months, as JPSN76ESF this booking is about to completed on 1st of Nov 2022.

But there is no positive response. Please contact me ASAP [protected] [protected].

I am booking rental car on 26th January for my personal use on 1st of February looking for automatic car its showing on list Ertiga 7 seatar on 1st of February car booking time 9 pm car location showing 4 hours before when i am reaching the location car was manual gear box.,
i am trying to contact a customer care but no way to reach the customer support all my family waiting for my arrive still i am trying to reach the customer care but no use kindly take action to them., ,

I have uploaded my DL and Identity proof for almost 2 weeks now but my profile isn't yet verified. I have tried contacting Customer Care but they don't answer my calls. This is kind o[censored]rgent, please help.

I'm Keshav Daga having a zoom car account with email- [protected]@gmail.com and phone- [protected]. I'm having national driver's license with no. JH11 [protected], which I haven't used in any other account of Zoom Car. On 13th December, 2022 I booked Zoomcar through Makemytrip for the very first time ever, the booking was successful and the payment was successful but just 30 min before the trip start time, booking was cancelled automatically and a mail came informing my license is blacklisted, this is a mistake because I have never ever used the license before in any other Zoomcar account neither had any fines as I haven't booked any zoomcar earlier. This incidence ruined our day as the trip plan got cancelled. I request to remove my license from blacklist and let me book zoomcar as soon as possible because I haven't done any such thing.

Hi. I am in Jaipur right now and wants to rent a car through zoomcar. I have uploaded dl and uid on saturday (28th Jan 2023) and waiting for verified. Still my profile is pending and no message. So I requested to you people please verified my profile so that I can book car on rent. It’s urgent.

My profile is showing under review, since more than a month. Can you tell me how to contact and get it verified quickly. Its been around 2 months and still not verified.

I Aaryan booked a Breeza MT diesel (UPI4DDNI311) with the ID JPSNCO1CU for December 28th. The pickup time was 1 p.m., and we were supposed to pick up and drop off the car near Bharat Gas (East Jyoti Nagar, Shahdara, New Delhi) )on Saturday, December 31st. It was a round trip, and a payment of Rs 8321 was made.
Surprisingly, on December 28th, we were told about the unavailability of a car. We're still looking into different Zoom Car options. Finally, we received a vehicle around 4 p.m., and we were asked to make a new payment of Rs. 10, 000 to the vendor, which was paid via UPI. The booking was made using the phone number of Aaryan Gupta, M# [protected].
To date, no one has initiated the refund. There are no options for raising the complaint or an interactive website to address my queries.
The number[protected] is out of order, toll-free number calls can't be made via Airtel phone as it has special charges, therefore, the call gets disconnected. Usually, toll-free numbers do not have monetary obligations.
Please adjust the Rs. 10, 215 payment and refund the amount of Rs. 8321. I've been waiting for a response from your end for a month now, but it's all been in vain. Could you expedite the refund process?

I booked a card and paid for it, and also uploaded the required documents required. But it says the Aadhar uploaded is not clear, while I uploaded a very clear photo of Aadhar many times again and again, and thus the profile verification is pending. Please take a look at it.
Email id: aditya.[protected]@gmail.com

I am a zoomcar user for above one year. Last november I booked a car from my side but without any reason that car is cancelled without notification before 15mins of booking after that i booked another at that time car is on ignition problem so I am not able to take a car. At that time i reach out to zoomcar customer care they told that wi change car but they not change a car after that many times i am trying to reach them they not responded and they blacklisted me. After that i am not able to book a car. And also not able to connect with customer care. So please resolve this.

Thank you

I have not received my car back after completion of booking date till now and it is still showing ongoing booking and i came to know my car is in police station in UP due to customer faults as they were carrying some unauthorized items in my car. No reply from zoom car people till now to me and no one is ready to resolve my issue. Now I am worried about my car as it is more than 5 days from booking end date. Please reply me asap and update my car status when will I receive my car back in good condition.

My Car no is DL8CAK4581 pls contact me asap.

I uploaded my documents 2-3 early
But still my profile verification is in progress and not been verified

Hello team,
I have uploaded all the requested document in zoomcar mobile application 1 month before. Still the profile verification is pending. Your customer number are also not reachable. Please let me know the issue and how much time it will take to resolve the issue.

Hi Zoomcar support,

I have created multiple tickets to correct refuel charges. 4320 rupees added to the invoice even though we refueled with full tank before providing the car to the owner

The issue is still not resolved. Can you please refund the charges immediately without further delay. Let me know if you need any information from my side

Booking ID: JPSNCZW6R