Zoomcar Complaints & Reviews

My booking ID is JPSNCO4ZV. I booked and paid for this car yesterday. To my surprise when I reached the owner stated that he don’t give car to anyone. He stated in the conversation that he has some financial issues with Zoomcar and he doesn’t remove the car from the app to trouble people.
Also now my app is showing that the trip has started out of nowhere.
I request for immediate refund of my ₹18000.
Since that...

Dear sir, on 30th December 2022 I booked a car with zoom car for 3 days rent. On trip start time we went to pickup location for take the car. But the car owner(host) said the car is already taken by another customer it's not available. Then we are try reach customer care services but they don't answer to the car till the date. So we can't get back my booking amount ₹7933.please help to get refund of amount....

I am writing to bring to your attention the issue with my booking ID JPSN7A6JF. Zoomcar is asking me to pay unnecessary charges and even sent a threatening message, which I find unacceptable. The message does not provide a receipt or clear breakdown of the charges, and it is asking me to pay a fuel charge even though I returned the car with the required amount of fuel. The fuel receipts have been uploaded in the app.

Furthermore,...

My old mobile number is not active and not owned by me anymore. I want to update my new mobile number under the same user ID of my email address that I already have an account of.

Their IVR is useless it doesn't connect to an agent for such requests. Online help is also useless. The website also is useless that doesn't give option for number change. Ovre all very poorly pathetically designed web app and customer support design....

I booked a Zoomcar with Booking ID: JPSNCKW1U. The details are as below:

Vehicle Name: Maruti Wagon R MT Petrol
Registration No: KA42M 7188
Pickup Date and Time : 29 Dec, 10:00 AM
Total Amount Paid: Rs.4325

Complaint:

Upon reaching the vehicle via a booked auto which cost me Rs.146 from my place and having done the unlocking formalities, I found that the car keys weren't there...

I've booked a car with booking Id JPSNCKSDR, when I reached at the location to pick the car, and was unable to trak it, I called customer care executive and she told me that my booking has been cancelled. But in app it was showing that booking is confirmed. She told me to cancel the ride or try to book another ride, but now I'm not able to cancel the ride. Really a terrible experience....

I took a car on dec 16 2022 8.30 honda mobilio - ka02mj9671 - booking id - JPSNCI34E

The car brakes were completely worn out and zoom car executive and owner of the car asked me to drive the car in that condition, stating that the noise is usaul, when I checked with the local mechanic he confirmed that the brakes were completly worn and it is dangerous to drive the car, This is some what playing with life of others or likely...

I booked the car in august 2022, got the car and everything from the fleet manager. when i checked inside the car, there were no papers at all. and when i inquired about it, the fleet manager told me that he will whatsapp the papers to me as he was in a hurry to tend to another customer. we said okay and left. wasn't stopped by the police in the entire trip so the papers were never required to be produced before anyone.
when i dropped...

I have made a booking on 24th April 1:30AM to same day 12:00pm. There was no hiccup in either the receiving of car or dropping it off.
After 2 days, I have been charged Rs.10, 000/- as an inconvenience fee without even mentioning the cause.
I have tried numerous times to contact the zoomcar, but they wouldn't receive calls saying "you do not have an active booking".
I have also mailed them and there was no response...

Hello,

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3....

I had booked zoomcar from 18th Dec to 22 Dec 2022 during which the car's battery died in the middle of a highway. I had to buy new batter worth INR 7, 500 and replace the faulty one to get the car starting. I had no internet connection due to remote location and hence I could not first contact the zoomcar people as per the process. I have raised and uploaded the original bill with warranty card and also sent them the picture of the replace...

Dropped the car early by 2 hours and app says i was late by 10 hours and told to charge extra....

My refund is not yet initiated for the booking#JPSSCC95C cancelled by zoomcar. I never received the cancellation msg however the host received the same.

Customer support number is also no getting connected even after trying multiple times....

This is to inform you that Ertiga car which was booked for 25th Dec-27th Dec from Coimbatore to Kodaikanal did not show up. We had made the entire payment of INR 8947 for this booking. In the app there were options for alternative booking while no SUVs were available due to which we could not choose any other car for our journey. The booking ID is as stated in the trailing e-mail below (i.e., JPSSCC95C).

It is disappointing...

My refund is not yet initiated for the booking#JPSNCOTJP cancelled by zoomcar. I never received the cancellation msg however the host received the same.

Customer support number is also no getting connected even after trying multiple times....

There is no side mirrors to the car and the car is in very poor condition so after seeing the vehicle I have tried to call customer service through chat option and Phone call. But none of them where not answered. And there is no customer care to inform the problem. Only one option in front of me is to cancel the ride i have done but money is not refunded,...

I have uploaded the documents for profile verification 2 months ago and it is yet to be reviewed. Due to this I am not able to book Zoomcar and had to take rental cars other than zoom. Could you please check and verify the same.
Zoomcar registered Email Id : [protected]@gmail.com...

I had booked the car through Zoomcar and paid the complete amount of ₹3613 (Booking Ref: JPSNCKCNF). As per Zoomcar's instructions, I, along with 6 other members of my family went to the car location using the Zoomcar GPS feature. I had gone to the car location but was unable to find the car. We were all trying to find the car on the street as the location wasn't perfectly pinned and the app listed the car location type as 'Street...

I had uploaded my driving liscence in zoom car app. But later i saw it was rejected. The picture was clear and proper. DL is having proper deatils. I already dropped 2 mails, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.
But received unprofessional customer service did not reply to my mail. They only call you when you dont make any payment....

Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

The issue that I have experienced was: Zoom car are cheating people, they don't refund the money

I have booked the oct 2022 in advance for a booking on 10th dec 2022 to 14th dec 2022 with ID : JPSN7F5MP
But the Zoomcar host denied to give the car services,
I tried to reach out to Zoom Custome car many times...