Zoomcar Complaints & Reviews

Hello, I booked a zoom car on 30th November'2022 at 8 AM from Vizag and made the payment of 12, 000 INR.
I double-checked the pick up time and car pickup point before booking.
I called the zoom guys one hour before my pickup time to know the details of the car location and others. Surprisingly, the pickup time got changed. Zoom people informed me that the car pickup time is at 4 PM in the evening! I argued with them that I have booked for 8 AM in the morning but no use. I had to pay them an extra 800 INR and moved the pickup time to 8 AM.
The worst part is the car is not parked at the location I requested. It is 25 KMs away from the pickup point I requested. I am very frustrated and decided to cancel the trip. Zoom people said that since the pickup time is less than an hour if I cancel the booking, I will receive only a 50% refund. I have no choice, I took a cab from there, traveled 25km to the pickup point, and collected the car.

My requested drop off was on 5th Dec at 4.30 PM, but I actually handed over the car at the location on 3rd Dec 11.40 PM it self (about 2 days before). We came back to our home.

Everything was fine for a month and then in January, one fine day I received a Whatsapp message from Zoom saying that they tried to call me a number of times and I failed to respond. They sent me a legal notice over Whatsapp saying I have to make a payment pending with Zoom and if I don't make the payment, the legal team will reach my home. They advised me to install zoom app and see my trips to know the balance amount I have to pay and other details. I installed Zoom app and tried to log in but I never succeeded. It asks my an OTP which I never receive. I haven't received any calls from any of the zoom people and they claim that they called me many times and I did not respond.

I feel that the Zoom car business is a big fraud, they are cheating people. The authorities should take strict action on these fraudsters. I regret using zoom service.

Zoomcar didnt pick my call and the host didnt allow me to take the car booking id JPSNCOILQ from 24 dec to 29 dec
Its been a month no response regarding that . Kindly look over that

Hello Sir/ Madam,
This is Fareez Fathima, I have attached my car in ZoomCar amigos program. This program allows the car owners to attach our car in their company and earn 60% of the revenue and zoomcar will take 40% commission and promises the car protection.
Zoomcar_India is doing fraud.
My car no. TS07HS9168 is damaged totally by zoomcar customer on oct 3rd.
Since then to till today my car total loss settlement...

Hi
My name is Akram Hussain
And I have made the booking of Zoomcar, here is the Booking ID JPSN7MMSP
Car Maruti Suzuki XL6
I have booked the car for home delivery and pickup, however they have charged me 2475/- as an outstanding and forced threatened me to make the payment of 2475/- after having a conversation they have mailed me stating that I am Liable to make a payment of 1702/- and I agreed to make the payment, they didn't send the link of didn't make any effect on Zoomcar Application to make the payment it was reflecting as 2, 475/- and again started sending me threatening E-mail and what's app chat. Therefore request you to please take care of the situation and help me to get out of this. I have been tortured by Zoomcar and when I tried to make a contact to the customer service, I was unable to get connected as there was no live booking so no support. Please find the attachment below, the mail from Zoomcar as confirmation and a legal notice.
Thanks and regards
Akram Hussain

Dear Zoomcar Team,

I am Sanjeev Tokas. I have listed my car in your company in the past and for the last 6~ 7 months I am calling and requesting to kindly unlist my car from your company and remove all your devices from it. But till now no such action has been taken. I am not getting any response from your side. Instead, you are billing me every month with a certain amount. Kindly remove all your devices on a priority basis and stop billing unnecessary charges to me.

Sanjeev Tokas
[protected]

I am Deepak and I booked a car (car name: tata nexon MT (AP39QU8056) through Zoomcar application on 17th of jan ‘23, 8:00 AM and the car was not at the destination. and in the app it wouldn't let me choose an another car
also
so i didn't get the car
and didn't get the refund also

Without any reason they are deducting my money for every booking by saying penalty.

This is about my car Which was damaged under booking id: JPSN7EKEB (GUEST NAME: ADARSH DAS) on August 14th 2022, Since then zoomcar has sought my personal insurance for repair of my vehicle, which in terms wasn't correct, and its about to be 4 months the car is with a zoomcar workshop, having been in contact with biswarop and joydeep who are manger of damage issues in Zoomcar Host Kolkata, West Bengal, since then they have never provided a proper update and I visited the workshop too baswati autombiles where my car was rusting. These people have also soughted 50k inr rupees from my side.

Host didn't not allowed to take a car from the morning i am trying to connect you but now only i contact the support team they spoken to the host he said i am drunken but i won't drink the drink my whole family waiting in the road the host said sir here some payment related issues sir me and zoom the zoom only 1k only given i wont give the car please check with the host and refund the amount

Issue : whenever i create the listing on the app, entair listing time shows the downtime for installing the external device which is already installed in my car

i have joined the zoomcar host programme to share my car on online platform, but from the day i had joined i am facing the issue with the car listing on the app.

I have raised the many complaints on zoomcar host app, e-mail and there representatives mr. Mandar chougale[protected], mr. Akshay kharat ([protected]) but no one resoncing to my query and resolve it.

I am Rahul and I booked a car (car name: Fiat Linea & carnumber: TN 66 T 8259) through Zoomcar application from 28th of june ‘22, 9:30 PM to 4th of july’22. During the trip I have faced gearing issues, I have checked the issue with the local mechanic and he told me that the clutch pressure plate got broken and due to that the car can’t be driven. Since it is too expensive to fix the issue, I have contacted Zoomcar support team for help on July 1st ’22. They instructed me to park the car as it is and asked to send the car images and the location details. So I left the car and shared all the information and they locked the car. They raised a complaint for the above issue and shared the ticket id – 1131293. Zoomcar team also informed me that I will get the refund amount of my cancelled booking and they told me that I will receive a mail regarding the refund claim request within 24 hrs. It's been almost 6 months since I have not received any kind of message or mail communication from their side. Even the support team is so unresponsive during the call. Previously after having a discussion with Zoomcar team they informed me the ticket id for the refund request[protected].
Date of journey - 28th of june 22, 9:30 PM to 4thof july 22, 11:30 PM Booking ID – JPSN7YYPS
Car name –Fiat Linea
Car number –TN 66 T 8259
Registered mobile number - [protected]
Registered mail ID –[protected]@gmail.com
Kindly look into the issue.

My refueling fuel charges calculations goes as.

Start time - car fuel is on 80%
Car fuel tank capacity - 37 litres
As per 80 % = 37*80% = 29.6 litres.

End fuel 75% = 27.7litres.

Difference 1.9 litres. *106rs = 201.4rs.

This is correct calculation.

They first told me to pay 477 rs. Then u disputed now they are telling me to pay 717 rs to do fraud. I done several emails and some bunch of lasy people seating there they even do not read the msg.

I am attaching screenshots look at that.

This mr. Tushar on email support changing start fuel percentage as per his choice. He is telling whatever comes to his mind. And looting more money.

I'm unable to open the app and use it as I was trying to update my DL.

I would like to update my DL as it is my wife's DL that was uploaded when mine was not accepted, and the account is in her name (Anamika Gupta) but the phone no is [protected] which is mine for the account. I would like to change this but cannot upload a new DL and change my name and gender. I have registered my wife's account separately under her mobile [protected]) and DL so we can be co-drivers.

But now I'm not able to access either of our accounts.

Kindly assist me as I would like to make a new booking for an upcoming trip.

Thanks for your help.

Regards,
Sunil Pappu
[protected]

- picked up car with 30% fuel as per indicator 13/01/23 around 7:30pm
- filled 30.02 litre of fuel at 13/01/23 21:39
- car broke down(pickup loss) and reported on 14/01/23 approximately 2:30
- somehow drove slowly with low pickup towards home
- filled fuel 2.83 litres at 14/01/23
- parked car after zoomcar customer support advised towing arrangement and took pictures of odometer with 85% fuel clearly visible at 14/01/23 3:18
- car got towed for repair

Odometer start: 56729
Odometer end: 58885 (confirmation to leave the car and towing arrangements done by zoomcar support)
Total KMs Driven: 156
Fuel Filled: 32.85
Fuel start: 30% (as per indicator at start trip)
Fuel end: 85% (as per indicator at end trip)

Expectation: Refund for excess fuel as you cannot take my 32.85 litres of fuel for driving 156kms

Hi Team,

I have not completed all the formalities for registering my car with zoom car host program.
I don't know why I have received the payment amount for this month. Can you please help me with two things:

1-I have not registered on zoom car host so no amount will be paid from my side.

2- Please Remove my vehicle from zoom car host program asap.

Vehicle number : UP 60Ak4747

Hello, I had made a booking for an automatic Swift but was given a manual instead. When i reached out to the support immediately they told the difference amount will be refunded when I return the car. I reached out to them as instructed but it's been over 2 weeks and their email support simply ignores my email. Extremely disappointed with their terrible support. Attaching all necessary documents and email trail for your reference.

Dear team My car number is DL4CAY2991 Baleno my car has not come back from last booking I have also raised ticket for this Ticket I’d is 1508778 but I am not getting any strong reply from your side that when will I get my car back I request you either give me my car Or give me the value of my car else I will have to file a complaint against Zoomcar

Hi Zoom car team,

I booked a Honda Amaze car. Booking ID: JPSNCK8R7 from 31 Dec (10:00 am) to 4 Jan (11:00 am).

The car was handed over within the time limit. I am looking at the cashback as no cashback is received per the driver's score.

Kindly check the screenshot (attached) and note that as mentioned the score is better than 80% of drivers in Bhuvneshwar and as clearly mentioned I am eligible for a 50% CASHBACK.

Kindly refund 50% of the cashback at the earliest!!

Reena Kapoor

I have given my car on zoom car
With booking I'd JPSNCLIOB

As they were facing app issue I was not able to update details related to fuel for this i immediately raise concern to zoomcar with all relevant attachment

They rply that when booking will get complete we will update

After completion of booking i again raised the issue now they not considering stating that it cannot be done

This is fraud and cheating as from my side I already updated the issue faced

Please help to get this issue solve as they are not giving any positive reply

Details for booking
Booking I'd -JPSNCLIOB
Fuel given at time of booking report with attachment to them was 55%

Customer returned fuel reading was on zero level
This also send to company with attachment

Please do the needful

Sudhakar upadhyay

Hi. I want to rent a car through zoomcar. I have uploaded all the necessary documents and it's been 3+ days and still shows review in progress. I want to rent a car urgently so I request zoomcar team to help process my profile verification ASAP.