Zoomcar Complaints & Reviews

Ticket id - 1592386 and ticket subject - Booking ID: JPSNCOJXG

Reply received

Hi KRUPA,

Please find this email with reference to your ticket id - 1592386 and ticket subject - JPSNCOJXG

As vehicle has host maintenance work, please contact to +[protected] Ahmedabad Charmi Motors), as vehicle not starting and this work comes under host maintenance & all charges to be bared by...

I booked a car from zoomcar. Went to the pickup location. There was no car. Wasted my time and energy. They told they will provide 100 percent refund as they were not able to provide car. I paid approx 4100rs. They took 3500 rs. What kind of looting is this? You people dint provide me car and also taking money from me. The customer care has no response and useless.
Refund me my 100% money. Order Id : JPSNCOXR6...

I had booked zoom car in 2022 April. They wasted my whole day by booking wrong car in wrong place. After this they made me take cab to another place promising they will reimburse cab bill. At the end of returning the car, they also had promised to refund the fuel bill, if we top up the tank. How ever both concerns have not been met and their customer care has been tricking me for months in email. This is one of such sample reply from them....

Booked a car on Zoomcar, but when I reached the pickup location, the owner of the car stated that the car is not in a condition to be driven and has conveyed the same to Zoomcar but the company hasn’t rectified the same.
I got a charged Rs. 4200 for a car that wasn’t given to me. Tried calling the customer care and was on call for 4 hours but no revert from there side too.
Please raise this concern because Zoomcar is not...

I have reached at the car location. I called but no one is answering and no one is answering from the customer care also.
No car is present here.
What should I do?
Contact -[protected]...

I have booked a car from Banglore for 6 days
But this car broke down and i was stuck in between the road with heavy traffic
I have to go somewhere important with my mother and sister i was stuck in between and have lost my money amount and this zoom car is not refunding any money and not not even giving me the call back . I have to go somewhere hut due to this i am stuck in banglore. They are just not calling and they are...

Hi Team, its almost 10 days i have uploaded my documents, it is still showing in review, please approve my documents so that i can rent a car and complete trip with my family. Looking forward to get a solution here, this is very urgent.

My registered mail ID is - [protected]@gmail.com

Contact no - [protected]...

We booked a car and in past have booked 5+ times using the same id still this time the verified profile is showing unverified issue and we are not able to get the car. Ridiculous service extremely disappointing customer care....

I paid full amount to rent a self driving car and my DL is not varified by zoomcar my time is going to finish...

I had done the payment but there is no confirmation regarding the booking and money is deducted from my account
Resolve the problem asap
And customer care is also not picking the call!!...

I Nishant Singh Booked a self rental car from zoom car from 12 nov 5am to 13 nov 9pm (ID: JPSN76VGQ), for which I have made the advance payment of full amount of Rs. 5000. And after completion of the trip I have received an email as well that your account is settled and there aren't any outstanding fee. And they also returned the additional fuel fee, because I refueled the car on completion of the trip (85-90%) way more than what I got at...

I booked zoom car in Jaipur, but my documents didn't get verified inspite of full payment. Customer support was unreachable. Nir there was option of a refund...

My booking was complete but my documents haven't verified.there no resolution to talk to customer care to sort out issue, nor there is a option to refund the amount....

We pre-booked a car from Mumbai for 23rd Dec, 2022 8:00 am. We already paid Rs 6, 000. We went to the pickup location searched for more than an hour, there was no car and then we found the owner's apartment. She said that the car is not available and the battery is down.
We then called the customer support but they kept saying that car will be there and was not providing any solution.
Again we went to the owner and they checked...

Hi,

I've uploaded my documents on 17th Dec 2022. It has been 5 days till my documents are not yet been verified, it is still showing review in progress. Please resolve this issue asap.

Mail-id:- [protected]@gmail.com...

I am zoomcar host my car went on booking on 20th november 2022 via zoomcar host program and their customer had very badly accident my car and Zoomcar team still not give me any update about my car. my car is still in Your designated workshop in same condition they did not started any repair work on my car. And their employee not picking my calls and not replying for the massages. And blocked me on what'sapp. I reach to their designated workshop...

Hello myself Dhanush I booked a car on zoom car on 8th December 2022 I returned the car after 2hours they deducted my security deposit amount and they also not refund my refueling amount and they told that they register complaint on this this is really a bad service from zoom how can they charge this much amount for this even after deducting security amount and refueling amount please clear this query as soon as possible...

I have submitted my documents 3days ago
All the documents are correct which I submitted.
But still my documents are not verified so help me out!!!...

I have booked a rental car through zoom car app from 10 december -19 december. When i reached the location, i did not find the car. I tried to contact customer care multiple times but no one is picking up the call. I have send the mail also to [protected]@zoomcar.Com but no help received from their. I am not able to cancel the trip through app as well. Booking id : jpsnccb93 booking amount: 15830...

Hello,

I am in Kochi, Kerala and wants to rent a car through zoomcar. I have uploaded all the requested documents (dl and uid) and have been waiting for my profile to get verified since a week. Can you look into this issue and approve my profile as soon as possible? It’s urgent as I would like to rent a car after 2 days.

Thanks & Regards,
Athul Joy...