Zoomcar Complaints & Reviews

Hello zoomcar,

Thanks for the troublesome experience that you have given to us.
We have booked zoom car for our kerala trip from 7th oct (10 am) to 10th oct (6 pm) which is around rs 8600 for 80 hours and 800 km (Booking id : jps6tv2tq)
The car given to us has diesel leakage problem which we noticed it on 9th at 12 pm after we reached our resort in munnar.
It took close to 18 customer support calls and...

I have put the petrol for ford figo, for booking i'd jps6tflei. For rupees 700. I got the customer copy bill. And submitted the same.

Still i didn't get the refund, stating that it is not the bill. I didn't put the petrol for my own car. You can call the car owner and check whether it is, filled with diesel or not.
I was given with low fuel only. I switched off the a. C. For half an hour, until i get a petrol station.br...

Hello all,

As it says, zoom is not for the cars, it refers to the speed with which they prey on their customers. Something similar happened with me when i got a ford figo with my booking id is jps6t4xca

I picked up my car at 9 pm which was running fine, though it was only around 10 km after which i went to have a tea at a road side shop. And the car had weird noises from the engine while starting.
In...

I had booked zoomcar today and the total amount for the booking was 5625/-, which was to be paid upfront. After payment, i received message that my profile verification is pending for which i uploaded my driving licence. Zoomcar declined the license copy stating that my face is not clear in the image. My license is old and i have it in that condition only so i cannot provide better copy. As zoomcar did not accept it, it led into cancellation...

Hello zoom car,

Date: 18/09/2017
Registered number: [protected]
My number:[protected]
[protected]

On 18th sept we had rented zoom car (Swift). I had paid deposit of 5000 inr. Due to some issues, i was about 50 mins late for submitting the vehicle. So, i was asked to pay 395 inr for the late charges as cash! I paid that amount to the guy who collected the vehicle. He told me that you will...

Hi,

Today i made a booking with zoomcar where i am supposed to take the vehicle from a residence area, which is 11 kms away from my residence. I went there by 2 o clock and tried unlocking the vehicle using the app. Then i got a error message saying that i am having an outstanding amount, which i should pay to get this car. I was bit shocked and made a call to customer care. They told i have a outstanding payment for booking...

Booking id: - jps6t4hgv
Mob :- [protected]

I have booked the vechical on 3rd oct and return on same date with in deal time with no excess km usage plus i refill tank for 1000 rs and i uploaded the supported document for refund. But after insted of refunding the 1000 rs from zoom end i got a notification in zoom app that outstanding amount of 4200 rs after that i called your customer care to check the reson for that and...

I have booked zoom car on 02, oct, 17 with my registered id [protected] booking id jps6t48wa scorpio my pickup time was 4 pm when i taken car some damage scratch were there but fleet was in hurry he said take the car and go then in papers the road tax was expired on 30 sep i have the xerox also i told to fleet he told that its not my issue u go nothing will hapeen i gone and police caught me i given rs700 fine for that, when returned the car...

I booked a zoom car on 29 september i start my journey from banglore to mysore the car drop time is 12 am but the locked the car at 7 am when i call to the customer care the tell to pay 6380 to extend the time i pay that amount after one our they un locked the car when i calling so much time after unlocking the car stering is getting so much tight i call to customer so much time they ask the silly question finally i take the picture of stering...

Dear zoomcar,
I want to book a car from your app, but unfortunately when i entered my email id and birth date got some spelling mistake in it and now i am unable to book a car. Please solve my issue asap i really want to book a car at earliest. And even i was unable to speak to your customer care for above said issue
My wrong email id is : [protected]@gmail.com
My correct email id : [protected]@gmail.com
My wrong...

I have booked zoom car from my friend account, and we booked i20 blue colour for 24th september 2017 in coimbatore and we returned it on same date. By returning back the service provider guy asked 1000 rupees for minor damage charges. And we asked him the proper reason he was unable to reply. And fuel is also not filled while giving the car. On the way we put 1000 rupees fuel. So we paid totaly 6000 rupees for 380 km with unnecessary damage...

One of my friend used my mobile number and email id for booking a zoomcar with his driving licence, but now when i am changing the profile it is not getting changed.
I called the customer care number of zoomcar and asked to change it but they told that now it cannot be changed.
But what can i do now... I want to book a zoomcar from my mobile number and email id but there is dl uploaded of my friend. Due to this issue i am not...

Booking id jps6tdpb5 at trivandrum 17 sept - 19 sept

They have charged me a fraudulent damage fee of rs 5000 without showing any proof that the damage occurred during my trip.

The attendant checked us out during drop off and certified that there was no damage to the car. He assured us that we would get the complete security deposit back. Due to this, we did not take any photos as the attendant had checked us...

Sir, i am aishwarya. I booked a car in your site and cancelled immediately after 30min. I noticed that half the amount i paid will be deduced and half will be refunded.
Sir, does immediate cancellation won't get full amount refunded, if not it's that right i[censored] make it half amount??
Please consider this... And i have done a new booking too..
Sir please consider this issue and hope u reply soon...

I have booked the zoom car for 10 hours duration from 8 am to 6 pm. At around 3.45 pm i extended my booking for another 1 hour till 7 pm. That time i got extended time on zoom car app also and rs. 204 also got deducted from my account instantly. Later while dropping off vehicle at 6.30 pm, got a call that my extended booking got reversed and i have to pay rs. 470. But when i checked with the dropping representative they also showed the message...

Billing and charges billing

Hi attached is the invoice charged for my last booking. I have 2 queries

1. Booking was done using axis bank 20% offer. So a discount of 960 should be applicable and during payment the discount is reflected. But as soon as the payment is done there is an outstanding amount 960 reflected. I was told to pay it and will be refunded after the trip is completed. But refund of 960 is...

I uploaded my driving liscence in zoom car app. But later i saw it was rejected. The picture was clear and proper. Dl is havinng proper deatils. I already dropped 3 mail, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.
But the 3 rd class, stupid, unprofessional customer service dint reply to my mail. They only call you when you dont make any payment.
Registered...

Horrible and terrible experience with ZOOM CARS!
Booking Id: JPS6TVGRE
Car: Ford Endeavour

We (team of 7 members) took a Ford Endeavour from Chandigarh Railway Station to Kasauli on 10th September 2017 at 8am.

Actually we booked for Mahindra XUV500 (7 Seater) from 8am to 8pm, 240 kms package. Amount was 4200 + 1500 (security deposit). We got a call at 6am from a representative informing that XUV500...

We tried contacting the customer care number but it only takes u to ivr recording. The stupid thing is they have a service only for complintimg the transaction. We tried contacting for 3 days. They reply to mail after a long wait. This is outrageous and silly. Im frustrated and want it to be seen immediately. It caused me to much mental stress. Writing them mail and calling them from 2/3 phone. For 3/4 days...

Please dont recommend anyone to zoomcar, they are the no 1 fraud website. This 8th sept, we booked a car and the cab had a breakdown due to clutch plate issue however later they came blaming us for the issue and have made us to pay additional 12k. We have been blocked from loggin in to website and phone no has been blocked barred into support portal. We never even got a replacement cab from them. They have taken their cab back but whatever...