Zoomcar Complaints & Reviews

Hello. I was trying to book a pedl cycle in newtown kolkata but by mistake, i booked a wrong number cycle (Cycle number:100444). Now it seems someone else is using the cycle and i cannot cancel the trip. And my money is also being charged as it is connected with my paytm wallet. Please see to it asap.

Cycle no : 100444
Location : new town, kolkata

I had booked zoomcar of morning 7 am. Picked my car at 8:30 am. And i dropped time was at 2 pm and i dropped around 2:15 pm. I have not driven extra kms too. They have charged me extra 978/- without any reason. When i am asking them the full bill (Split up) they are not ready to show even that. No response on mails too. There customer care no. Is also not proper. Never connects to customer executive. I had earlier used zoomcar in pune. I had very good experience. But in mumbai it was the worst experience.

Booking id # jps627nhm

I picked the car on dec 1st morning 6am. Took a photograph of damages observed by me during the pick up.

Unfortunately, since there was no daylight yet during that time, i could not observe the tiny dot on the windshield. I could not take a photograph or video of the same. I was not even aware of it.

During return, the zoomcar fleet executive didn't observe it either. I asked him is everything fine to which he replied "yes sir. You may leave."

After sometime he calls me up and says

Him: sir the windshield is broken, you have to pay the charges

Me: what? How it broke? I am not the reason for it.

Him: sir i don't know you have to pay 7000 rs damage charges.

Me: what??? 7000? For not doing anything? Please send me the picture.

Him: okay sir.

He sent me the picture. It was tiny little dot on the windshield not caused by me. I told him to check the history for this car for damages done by previous customers. To which his reply was rude and disconnected the phone.

Does zoomcar want us customers to clean the windshield before picking up the car to observe such tiny little dots?

Attached is the picture of tiny little dot.

Worst experience ever from zoomcar for the first time in 2 years.

I have picked and dropped around 20-25 rides. But not ever a single time i faced any damage charges. This one is very bad experience for me for doing nothing.

Please take out the charges. Otherwise this will be my last booking with zoomcar.

Attached is the picture of tiny little dot.

Hi zoomcar, i was trying to book pedl cycle with number 100240 but by mistake i have entered a wrong bike number of 100241
And my trip started and i am unable to end my trip
I have also reported this issue via email in pedl. [protected]@zoomcar.com
Please assist me to end the trip
The cycle is not with me and
I dont know who is having the cycle
And trip is still continuing and i am being billed for same

Please help me sort out this issue asap

Thanks

Devbrata mshapatra
Cycle no -100241
Newtown
Kolkata

Hi, i was trying to book cycle ride but by mistake i have enter wrong cycle as 100122 and now i am not able to end trip. Please help to end the trip so that i can book ride for next time. This all happened because qr code is not working otherwise there would be less or no chances of error.

Name rajendra kotgire
Cycle no - 100122
Area - pimple saudagar, sai ambience.

Hi friends, this is my humble request...
If you wish to rent a car from any car rental companies... Please go ahead with any other companies. Zoomcar is worst service & bad customer responds.

I have booked few booking in zoom car but overall i experienced a bad experiences... My booking was smooth. But other booking were ended with getting cheated.

First of all, they keep changing their policies every times... When you follow some instructions in the first booking. You will be said the terms has changed in the next booking itself.

If the fleet executives decided to charge you... Then no one can stop them getting your pocket empty... Even if you call the customer"s support and inform or complaint them or raise any queries (Or) complaints... Its waste of time... They will never listen and inform you to see the terms...

It's been worst service.

For small minor scratch, they will claim as dent and charge you more than $3000... It depends on how the fleet executive mind...

Their exact plan is giving offers and getting 5times the money as claims...

Such as cheap business tactics..

Plz i suggest you to try some other good companies or you can buy a car itself instead of paying this cheaters...

Corporate heartless thief's...

Hi zoomcar, i was triying to book cycle station at a nearby location but mistakingly entered a wrong number 100151 and eventually trip get started, i am unable to locate cycle and i am been charged for the ride. Could you please assit in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Hi zoomcar, i was triying to book cycle station at a nearby location but mistakingly entered a wrong number 100118 and eventually trip get started, i am unable to locate cycle and i am been charged for the ride. Could you please assit in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.
Name rohit das
Cycle no. 100118
City kolkata

Hi zoomcar, i was triying to book cycle station at a nearby location but mistakingly entered a wrong number 100435 and eventually trip get started, i am unable to locate cycle and i am been charged for the ride. Could you please assit in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Cycle no.100435
Name-ajeet kumar
Phone no. [protected]
City - kolkata

Hi zoomcar,

I was trying to book a cycle 100044 stationed at a nearby location but mistakenly entered 100045, a wrong number and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

Cycle number 100045
Name - tirthankar maiti
[protected]
City - kolkata

Hi zoomcar,

I was trying to book a cycle stationed at a nearby location but mistakingly entered a wrong number 100543 and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Cycle number 100543
Name - arnab dhar
Phone number [protected]
City - kolkata...

Hi zoomcar,

I was trying to book a cycle stationed at a nearby location but mistakingly entered a wrong number 100467 and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

The trip is still on and billing meter as well. Please stop the trip. I am unable to stop it.

Cycle number 100467
Name - koushik ghosh
Phone number [protected]
City - kolkata

I just want to book cycle no.100456. But unfortunately i have been booked cycle no.100567. This created so much problem for me. Cycle no.100567 may be at other station but it increases may bill also how can i look this cycle but i don't know where the cycle is? This was my first booking that's why i don't know how to handle it. Please help me on this issue.

Hi zoomcar,

I was trying to book a cycle 100082 stationed at a nearby location but mistakingly entered a wrong number and eventually trip got started, i am unable to locate the cycle and i am being charged for the ride. Could you please assist in ending the trip. Kindly have look on issue and help resolving.

Cycle number 100828
Name - anup kumar rout
Phone number [protected]
City - kolkata

I have unlocked an cycle unintentionally, the one i tried was not opening, but i think due to any other issue another cycle unlocked, and i dont even know where it is. I have informed the attenders at the station of that particular spot.
I just want to end the trip, but i cant. Please help me. The cycle no. Which is unlocked showing is 100168.
I hope you will see through this matter, and please do help me.
Thank you.

My ride is completed on 11/11/2017 and 16 days had gone at the time of booking they charge 5000 security and my ride include fuel by company and on the time of riding I had paid the fuel charges as I'm driving and then they assure to give refund of rs5740 after receiving all charges up-to 15 days but yet refund is not reflected in my account there policy tells about up-to 15.days they will pay but yet refund not received. Only message show processed refund.

I had done a booking with pickup and drop facility.
The driver informed that as per the process after the journey is completed i should drop the vehicle to the basement2 of meenakshi mall, arekere.
I went to drop the vehicle at 10:30 pm the helpdesk people at the location refused to accept the vehicle and asked me to take the vehicle back and informed that they will be sending the driver.
The driver came at 11:15 to pick the vehicle.
Please note that before going to meenakshi mall i had confirmed the drop location with the driver.

I tried to raise the complaint regarding this experience through the helpdesk
The operator prabhuravi shankar refused to accept the complaint and argued with us saying it was our fault that we followed the instructions given by the zoom car representative about drop of the vehicle.

I want to raise the complaint about the unprofessional behavior of the customer service operator prabhu ravi shankar who refused to accept the complaint, blamed us for the issue, and then disconnected the call while we were providing the details.

I tried unlocking a cycle but couldn't. Later, a cycle got unlocked unitentionally. However j haven't used it and now i cannot lock it as i don't know the location of the cycle. Please end my trip and provide the details as i am being charged for the bike that i have not used. The bike cannot be located by me but pedl claims to have withstanding dues for the bike i have not used. Please resolve and end my trip. Bike i'd:100131

Hi team,

As you are not responding to my previous complaint so am raising a new complaint.

My booking id is jps6vnn3n and you have levied a charges without proper details and if you still say that the charges are valid then show me the bill.

Also i have told you 100 times that i returned the vehicle is a condition in which i have taken it.

I don’t know how you have made the damages.

On top of that you are sending legal notice??

What the hell is wrong

Pedl zoomcar i have booked the wrong byke and was unable to get the helpline number please provide helpline number so users like me don't have to suffer so much very bad service no backup planthe cycle idea is trash. The byke number is 100282 i have booked it few hours before please help me or tell me the steps that i can follow to end the trip there should be a number which i can call
Help sos