Zoomcar Complaints & Reviews

My ride is completed on 11/11/2017 and 16 days had gone at the time of booking they charge 5000 security and my ride include fuel by company and on the time of riding I had paid the fuel charges as I'm driving and then they assure to give refund of rs5740 after receiving all charges up-to 15 days but yet refund is not reflected in my account there policy tells about up-to 15.days they will pay but yet refund not received. Only message show processed refund.

I had done a booking with pickup and drop facility.
The driver informed that as per the process after the journey is completed i should drop the vehicle to the basement2 of meenakshi mall, arekere.
I went to drop the vehicle at 10:30 pm the helpdesk people at the location refused to accept the vehicle and asked me to take the vehicle back and informed that they will be sending the driver.
The driver came at 11:15 to pick the vehicle.
Please note that before going to meenakshi mall i had confirmed the drop location with the driver.

I tried to raise the complaint regarding this experience through the helpdesk
The operator prabhuravi shankar refused to accept the complaint and argued with us saying it was our fault that we followed the instructions given by the zoom car representative about drop of the vehicle.

I want to raise the complaint about the unprofessional behavior of the customer service operator prabhu ravi shankar who refused to accept the complaint, blamed us for the issue, and then disconnected the call while we were providing the details.

I tried unlocking a cycle but couldn't. Later, a cycle got unlocked unitentionally. However j haven't used it and now i cannot lock it as i don't know the location of the cycle. Please end my trip and provide the details as i am being charged for the bike that i have not used. The bike cannot be located by me but pedl claims to have withstanding dues for the bike i have not used. Please resolve and end my trip. Bike i'd:100131

Hi team,

As you are not responding to my previous complaint so am raising a new complaint.

My booking id is jps6vnn3n and you have levied a charges without proper details and if you still say that the charges are valid then show me the bill.

Also i have told you 100 times that i returned the vehicle is a condition in which i have taken it.

I don’t know how you have made the damages.

On top of that you are sending legal notice??

What the hell is wrong

Pedl zoomcar i have booked the wrong byke and was unable to get the helpline number please provide helpline number so users like me don't have to suffer so much very bad service no backup planthe cycle idea is trash. The byke number is 100282 i have booked it few hours before please help me or tell me the steps that i can follow to end the trip there should be a number which i can call
Help sos

I have booked i20 elite car on 30oct 2017 and I have strated my trip by 11:30 and gave the vechical back by 1:30 so it's hardly 2hrs trip and 14 km I have driven extra and according to zoom plan it's should be 180rs and here it is showing that 1356rs has to be paid. And for this purpose I have taken a pic of car reading before strating ma trip and it is clearly displayed as 13656 km but that has been registered as 13556 which is showing 100km extra. And have should I pay for there mistake. And now m getting that i[censored] don't pay the money will take civil action . And if I try to connect no one is there to respond for zoom car company. Photos has been attached please go through those. If this is not solve than m going to complaint.

Received this email from zoomcar.

Dear mr/miss ankit bhageria

Outstanding recovery notice
This e-mail is with reference to the booking made by you on 09 nov, 2017 12:45 pm using booking id jps6tnt27 through the companys application. You had initial payment of rs 0 /- towards security deposit and rs.1848 as initial rental charges for the aforementioned booking for car bearing registration number mh14gd0153 which was handed over to you by the company at sion circle site on 11/11/2017 09:25. The car was returned by you on 11/11/2017 23:00 at sion circle site it has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of rs.1180 to the company. Please note that failure to make a payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of rs. 1180 within 3 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed on www.zoomcar.com/member, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

—

We had rented a car from zoomcar which had broken down and had to be towed away. We were stranded in middle of nowhere without return vehicle and had to forego half of our planned trip which was already paid for and also had to pay more than rental amount on return trip by taxi to mumbai. Now instead of compensating me, zoomcar has sent me the above notice claiming some speeding charges. At least if they do not want to compensate, they can make sure they close this chapter and do not ever contact me again.

I tried unlocking a cycle but couldn't. Later, a cycle got unlocked unitentionally. However j haven't used it and now i cannot lock it as i don't know the location of the cycle. Please end my trip and provide the details as i am being charged for the bike that i have not used. The bike cannot be located by me but pedl claims to have withstanding dues for the bike i have not used. Please resolve and end my trip.

Dear zoomteam,
It is a great agony if a customer is harassed & charged misfaultly. The video taken before clearly indicates no damages & other post delivery pics clearly shows that the charged kind of damages were already noticed at back & above the vehicle roof too, which the local attendant claims to have been repainted recently.in no way it is repainted & has been a spot of earlier time.

Hope for a fair deal or shall have to act strictly against same. All video & pics attached.

I booked a zoom car for five days and after that because of some issues i cancelled my booking. Zoom car initiated a refund of rs.4660. I tried contacting the customer care many times there was no reply.in my zoom car account it is mentioned that the amount is refunded. But there is no such refund shown in my bank account. It’s been three months and still there is no reply. And my booking id is jps6tt09y.

I have received this message.

Dear mr/miss akhilesh bamhore

Outstanding recovery notice
This e-mail is with reference to the booking made by you on 01 oct, 2017 02:44 am using booking id jps6t4l3a through the companys application. You had initial payment of rs 0 /- towards security deposit and rs.1215 as initial rental charges for the aforementioned booking for car bearing registration number ka51aa2295 which was handed over to you by the company at bannerghatta road (Royal meenakshi mall) on 02/10/2017 03:43. The car was returned by you on 02/10/2017 11:30 at bannerghatta road (Royal meenakshi mall) it has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of rs.2248 to the company. Please note that failure to make a payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of rs. 2248 within 3 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed on www.zoomcar.com/member, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you

For zoomcar india private limited

First of all i would like to say that the charges you have applied to me are false. As i did not broke anything in the car. Excess km i would like to pay but excluding 1000 rs that is being charged to me falsely as the car interior light was already broken.

I have booked zoom car for 130kms but finally when i picked up car it starts with 70 kms. Due to very short of time for personal function i have picked up it as it was confirmed. I have paid for 130 kms and i have summary of payments as snapshot, also applied coupon for new user which gave 20% off. Total amount paid 1296/-. My friend has booked the same for 700/- for 70 kms.
Please look into the matter.

Hey my name is syed shujauddin quadri i had booked a car mahindra scorpio bearing vehicle number ts07uf2174 and my booking 🆔 is jps6tfqg8 my booking date is 10/10/2017 - to 15/102017 is given below there such refund amount should be reflect within 5-to15days and now its more than a month still i am waiting for my amount i even can't be able to contact your executive i have even complained before also but they have given some status you guys are saying amount has transferred i want to know from which bank you transferred my amount i need your office address please kindly help me out

Hi team,

I have done the booking in august for pune city and got scorpio car. My booking reference no is jps6ts3b. I haven't got my security deposit back till now and it was told to me that it will going to take 2 months. Now it is more than 2 months and i am still waiting for my security deposit. Please support here in getting refund of my security deposit.

Looking for your support earliest on this.

Regards,
Vishwajeet yadav
[protected]

I booked a zoom car on 17th nov 2018 at midnight 12.15am. My payment was debited but it showed that payment was unsuccessful in the app. Neither any car got booked nor did i get any refund from zoomcar side. There are no recent bookings appearing in my account. There is no customer care contact number or email id available on the app or anywhwere else.

The tiers were in completely daged state.. Like no life time for them. Front left and back right. I have noticed it after 1 hour time of start time n took pictures of them.
Second audio device / music system is in worst state with non working condition, no data cable, no charging port attached. And gear box is unstable
Your assistance there in location was telling no time to make them repair as immediate booking was there. He told like you can cancel if you don't want this and about refund i have to request with customer care.in very last min giving me no choice. Which customer is ready to take such cheap quality tired vehicle risking his life n with out music system for a long trip.?? I don't understand what maintainence were they doing.
There was a small incident due to those quality less tiers and full damage charges 10000inr are applied on me for minor damages. It is your tier quality. It got bursted just like that on speed braker. Through which you have risked my family life with those quality less tiers and that non stable gear box with no audio system, data cable, power socket n no life tyres.
Also your representative insulted me infront of that crowd at drop off time like you pay amount n leave r we go leagal case now you will be arrested.in such a way. I requested your customer care operative for some days time and atleast till you upload bills to me so i would check and pay that accordingly. None of your representatives supported us. You guys treated like us like thieves n humiliated in front of public keeping us to stand for long time there in parking n questioning about whether you pay r handover license.

As i am good customer and looking for maitaining in long term services from you i want refund of damage charges 10000 inr you took as it occured due to your tyre quality maintainence. N my booking amount refund 3900 inr as bo music system, data cable, power socket, bad tyres or please check images n vedio accordingly.
If there will be no refund i won't be able neither continue services nor refer any one to your services..

Dear zoom car support team

Here are the below required details

We have hired a zoom car on 25 june 2017 to 26 jun 2017 with the booking id jps6t1lnb.

But till now we have not received the security amount we have paid to you.

Kindly revert as soon as possible as its already pending since long time.

I am keep calling you guys but getting no response from your side, this is the behavior which can not be tolerated

Please asap as its been more than 4 month than why you promises to refund withing 15 days when you don't.

Hello,

Yesterday i booked a car from jaipur, rajasthan (Metro station). I was sitting there and i was waiting for my brother to come. Then suddenly, i heard a nasty voice of burning out the tyres, not just for once i heard it at least 6-7 times. I have the video of it as well. The driver tried to grab my mobile and abused me and said delete it otherwise i will not give you the car.
I have used more than 30 cars till now. This was my worst experience till now. I am not going to keep my mouth shut on that.
And that man has also charged me for 7000 for no reason. Just because i made a video of him doing the burn out.

Help me otherwise i am gonna post it in my ever single social media account..

I have booked a zoom car with number mh14 fc 2944 from mumbai domestic airport. I have received 720 kms of ride upon booking. I drove for 320 kms and the car broke down at lavasa near lonavala, pune. The car broke down in running condition on a flat road. Assume what would have been our condition if the car had broken down in any up or down road on the hill? Is zoomcar not responsible for the safety of the customers? After going over through this, i have contacted the zoomcar customer care to provide me with a mechanic or an alternate car to travel to the mumbai airport which was supposed to be our destination with flight tickets for four people pre-booked. Representatives have reluctantly responded to travel on my own expenses and to apply for reimbursement upon then. I have already paid rs 9320/- for travelling 720 kms. At least in worst case, i should ideally receive rs 5200/- as reimbursement immediately which would have helped in moving from the hill station to mumbai. I then have argued with them to provide me with a source immediately, in between the argument, they started threatening me that they cancel my ride upon which i wouldn't receive a single penny. My condition looked miserable.in a hill station, after saving ourselves due to pure luck, with no money in hand and with very low charge in phones, despite continuous requests for four hours, zoomcar has denied to provide any sort of service even after complete payment of rs 9300/-money and has tried to take the car away from us. At sometime in between i felt that i would have been in better condition, even if i were in a car break down condition in pakistan. I am worried about the condition of the passengers travelling in zoomcar to hill stations as none of the cars are properly checked and handed over. I was worried about the threatening of the representatives, worried about my deposit, worried about my return travel, worried about my family condition there upon. Even after all, will i at least receive my rs 5200/- that i should receive for the remaining 400 kms? I will need zoomcar to answer me.

Name: manohar p
Contact number : [protected]
Email id: manohar.[protected]@gmail.com
Booking id: jps6tn56y

I had booking with zoom car hardly i traveled 15km in meddle road got break down i dent get any alternative option kindly refund my money back because happen your side trouble i should i sapper i did payment 2040/- total no coolant in engine 249/- i put later in engine i reached slowly were house the r making fart per customer totally we surfing in middle road you guys need money only you take give service as well your loss your business we r trussing your brand name. This is zoom car service

Worst service very bad