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Zoomcar Complaints & Reviews

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Last updated Apr 30, 2024
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Zoomcar reviews & complaints page 266

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S
Sadathkhn
from Mangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

why paytm send money to same source you receive

Address:Mysore, Karnataka, 570001

Hi,
I book zoom car for 5 day's i have one question why zoom people not refund our security deposit by direct our bank account. You may get commission but we get very difficulty. My paytm account is not open from past 4days. I can't check you people deposited at my paytm wallet?
This is my humble request change your policy otherwise you lost your credibility at customers.
[protected]@yahoo.co.in...
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Vignesh_srv
from Bangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I have been charged inr 10000 for someone's fault

Address:Bangalore, Karnataka, 560095
Website:www.facebook.com/zoomcar.in/posts/1055143677955875

Background:

I booked a car - maruti baleno, for 4 hours from 6 pm to 10 pm on 20th august 2017 from forum mall. Since i was late, i picked the car at 6.30 pm. While starting the trip, the executive (Manjunath) told me that it is a one-week old car and it has only 2 damages and he asked me to take photos of those and i took it and he gave me the key and i started the trip. I drove from forum mall to magrath road - koramangala...
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Sukhwinder.Singh
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

car breakdown and no refund as promised by zoomcar customer care

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.zoomcar.com/delhi

We faced the similar problem as well.
Zoomcar booking id - jps6tdrun
We booked maruti swift dl1na 1133 from 12th to 15th august 2017 for noida to sariska tiger reserve.
We started from noida on 12th and reached a resort near to sariska for a night stay on 12th august 2017.
Next morning we planned to go sariska tiger reserve.
But the car did not started.
We informed the car breakdown around 10:30 am...
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nikhil3323
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

third class service zoomcar

Address:Ghaziabad, Uttar Pradesh, 201010
Website:www.zoomcar.com/delhi

I have booked my car 1 month before and money was deducted already, but at the last moment at 2:00 pm when i was at mumbai airport from delhi with my family on 12 august your executive said they don't have any car and my booking is going to cancel

1. As per my booking my pickup location was at mumbai airport and drop location is also same, because i have to go shirdi saibaba temple which is 260 km far from mumbai airport that's...
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Ramachandra Bhat
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

driving licence

Address:Bangalore, Karnataka, 560085
Website:Zoomcar.com

Zoomcar has my driving licence from 5 months.
They are not returning it to me for no reason.
According to their policy they are no supposed to collect original driving licence from the user.
How should i proceed about this legally??

Name: ramachandra bhat
Booking date : 25th march 2017
Car number : 2842
Booking id : 0xti

Zoomcar contact person : [protected]...
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Mrinalini Shukla
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no auto-cancellation and refund

Address:Bangalore, Karnataka, 560077

Hi booked a zoomcar - honda city yesterday. But since i do not have an original copy of my driving license, i won't be able to drive the zoomcar. I sent multiple emails to zoomcar to help me in this matter or cancel my booking.

All i received from zoomcar was auto-reply emails saying i have to upload my license.

Now if i cancel, i have to go ahead with full money deduction. Please help me in this.
br...
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ruchirs777
from Mumbai, Maharashtra
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zoom car service

Website:www.zoomcar.com

I had booked xuv at chennai domestic terminal from 12th aug 2017 to 15th aug 2017 to go to pondicherry. The booking was done in advance on 23 jun 2017 and the charges + security deposit were paid at the time of booking. I had reconfirmed the booking by calling customer care 2-3 days before my trip.
The zoom car site at chennai domestic terminal is around 1.5 km away and one need to call them on landing and they arrange to pick you....
+1 photos
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K
Kitty Jose
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund process

Address:600017
Website:www.zoomcar.com/bookings/jps6t0jlo

Dearsir/madam,
Booking id # jps6t0jlo
I booked a car on 3rd of aug 2017. I uploaded my husbands driving license and it got rejected and they told me to upload my license i didnt upload it because all this happened between 3am to 5am. We are not living in us. We are in india, ofcourse 3am to 5am is my sleeping time. They said that the amount will reflect in your paytm wallet in 1hr but when i checked my paytm wallet it is 0...
+2 photos
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pd11
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount not received

Address:Pune, Maharashtra

'respected sir/madam,
I had booked a car a month ago but due to unsuccessful license verification my booking was not completed, the amount which i paid was supposed to be refunded in 15 working days but its has been more than 1 month and still my amount is yet to be refunded in my account.. I tried calling zoomcar office (Hinjewadi) but they were least intrested in listening to my problem, i checked in my zoomcar app it says the booking...
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K
Kapil Dinesh Blue
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cheated me of rs. 1120/-

Address:Bangalore, Karnataka, 380054
Website:zoomcar.com

Being a first time customer, i booked the car locally instead of intercity. I apologised and asked them to shift my local city booking to intercity and allow me to take the car from surat to ahmedabad.

I was ready to pay 3 times more amount but still they did not and based on their # policy they denied.

I did not pick the car and informed the driver & customer support from the pick up location that allow me...
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V
Vineeth Sharma
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fraudulent fees charged

Address:560008
Website:www.zoomcar.com

Hello,

This is regarding the cancellation fee fraud committed by Zoom Car (Car Rental Services) based from Bangalore.

I have rented out one of their car from Chennai Airport on August 6th from 08.00 AM to 10.00 PM. Because of the heavy traffic on I could not return the vehicle on time which was realised 30 minutes before and I have extended the end time for rupees 240/-. Since the Zoomcar holds my 5000/- rupees...
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Geodesic
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

customer support during booking cancellation is ultra-poor

Address:Pune, Maharashtra
Website:www.zoomcar.com/?ref=aff_vcomm_cpv_30023&utm_source=cpv_vcomm_30023&utm_medium=Affiliates&am

Worst customer support.
Mercedes GLA was booked. But our age wasn't in the 24 year limit. We weren't intimated about this special age condition while booking or even after DL verification. When there is a different set of rules/conditions it should be made as a pop-up or something so that customers can save their loss of money later. That wasn't made. At the pick up location, we were denied the car. Fine that we are not above the age...
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Karthikeya Ramdas
from Rajahmundry, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

driving license

At the time of registration mistakenly i uploaded my friends dl into my account. I want to get my dl into my account and remove my friends dl in my account. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl into my account....
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Nileshpawar1
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

zoom car driver hit me and run away.

Address:400709
Website:Zoom car

On 8th -aug-2017, place: rangal Punjab hotel. Near Pune -Mumbai express highway. Driver hit me and run Car details: MH14CX8893 [PIMPRI-CHINCHWAD, MH]
Owner:1-ZOOM CAR INDIA PVT LTD
Vehicle:MARUTI CIAZ VXI(PETROL)
Motor Cab
RC/FC Expiry:25-May-18
Finance:A U FINANCIERS INDIA LTD
MV Tax upto:NA
-Courtesy:MoRTH/NIC around 11:00 PM on 8th aug the person using this car hit me and run kindly provide...
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Meenakshi Meenakshi
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

security deposit-refund not credited

Address:Hyderabad, Andhra Pradesh
Website:website.www.zoomcar.com

I booked a Ford figo on 01/Aug2017. For a day. After handing over car I received a mail stating the refund will be sent to paytm account. There is no information provided any where in the site that refunds are sent to paytm. But given information according to website is refunds are sent to originating/source account.(I have attached screen shot from website and emails sent from zoomcar team) These people did not notify that refund sent to...
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Mallikarjuna Anegondhi
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not credited

Hi, I have booked a car from Zoom car but, as I have not carried original licence I had to cancel my booking. I have called the customer care on the same and they told the amount will be reimbursed. Although they processed the amount through transaction ID : gzwvbn47i, the amount is not reflecting in citrus wallet. Kindly rectify the same as soon as possible....
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Nithin Yalavarthi
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment for damage due to accident

Address:Krishna, Andhra Pradesh, 520010

Due to accident front bumper has been broken but i was asked to pay for lot of things which are damaged before i have taken the car they have taken 10, 000 rupees but i was not mentioned what repairs have been made to the car. I have called our mechanic for his help he said that repair will be finished within 4, 000 rupees. Even i have asked that i will take for repair they are not allowing me for that.
Please help me out with this...
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Arunhce
from Bhavani, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not received even after multiple follow-up

I booked zoom car on 4th july 2017 under booking id jps6tyuik in kolkata. The trip completed successfully and i have paid all the extra outstanding amount for extra time in our trip. It has been more than a month and i have dropped several emails to zoomcar but their replies are very laid back and when they respond they respond with wrong inputs/response. I don't understand if they have any professionalism or not?

@zoomcar...
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Ravi Gundabolu
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

entire refund amount not credited

Address:Hyderabad, Andhra Pradesh

I've booked a ford figo car on 5th of this month. The booking id is jps6t0z2b. I've paid 425 rupees for booking charges and 5000 rupees as part of security deposit. I've travelled 9km extra for which zoom car had charged 108 rupees. So an amount of 4892 is to be credites. But only 4467 ruppes are credited. I would like to know what happened to the remaining 425 rupees....
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spitigang
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

"unethical behaviour, false allegations, no refund!"

Zoomin india — "unethical behaviour, false allegations, no refund!"

1 review
Sp spitigang on aug 7, 2017 mark as resolved

Beautiful trip ruined putting even our life in danger... All thanks to zoomcar!!! Worst experience ever.. Bigtime cheaters asking for money all the time through threatening mails with a baseless reason without any clear communication
Booking id : jps6t11g
Car no :...
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