Zoomcar Complaints & Reviews

I booked a zoomcar (Booking id # jps6tbtxr) on 22nd oct for just 3 hours. Since i had to pick a friend from airport. There are 2 main complaints in the same booking.
1. While booking, it showed that the car should be picked from around jayanagar area. But i got the car which was parked in banashankari 3rd stage near kamakya layout (Around 5.5km away from swagath mall jayanagar). Also not in any parking lot, but in front of someone else's house.
2. They have charged me with 1780/-. 780 excess km charge and 1000 damage charges. When i asked them about the charges, they mentioned that there was a slight scratch on the front door. I didn't take photos before the ride for three reasons./ 1. It was too dark (10 pm pick up time). 2. It was parked in front of someones house (Residential area) with people around looking suspiciously.3. The car was parked very close to the compound wall. Like even if i had taken the photos. I would definitely miss that part of the car./ also the car was not cleaned. It looked like they had given me the car before they could inspect/clean the car after the last car drive. This is not fair to put the damage charges on me. I had taken it for just 3 hours which could have costed just 850. Now i end up paying more for no reason.

I have booked 10 zoomcars including this one and there were no problems before. Now looks like they have so many similar complaints in this site itself in the recent times. If zoomcar continues this kind of process (Giving the car without inspection, not having proper parking place to pick and drop and not specifying the correct place at the car checkout page itself) they are going to go down. : (

I had made a zoomcar booking on august 2, and paid rs. 5957 in total for the same. The booking was cancelled later and i got a message saying refund will be initiated shortly. After waiting for almost a full month i complained to the customer care and got the refund on september 27th. For some reason today i get a message from my bank saying rs.5957 has been debited from my account, and upon inquiring it was treated as a wrong reversal of cash and zoomcar has taken back the refunded money. This is ridiculous and i don't understand why this happened.
The customer service of zoomcar is one of the pathetic ones that i've seen. It's been weeks since i've already given an email id and there has been no response.
Is there any other way to contact them or take this further up???

"
It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹6000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹6000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Manish kumar
General counsel's office (Legal dept.)"

This is the email i have received from zoom car. I've been trying to explain that the damage on the front bumper for which i have been charged rs. 2000 are not valid and the image clearly shows that the damage was done before my booking as the damaged part already had it's paint off and was rusted. It cannot get rusted in a day. I am ready to make the payment of the rest 4000 rupees.

Kindly look into the matter and help.

This is related to booking id: jps6vveee in zoomcar. The car was returned on time with the concerned company (Zoomcar).

Details of the ride below:
Booking id: jps6vveee
Car provided: ka03ab6878
Start time: 25/11/2016 07:00
End time: 25/11/2016 22:03
Pickup point: koramangala (Forum mall)
Drop off point: koramangala (Forum mall)
Initial rental: 1155
Security deposit: 0

I returned the car in happy state, on time taking full care of the asset with full responsibility. When the car was being returned the receiver didn't complain about anything and he didn't intimate me about any damage about anything.

Now i have been told by the zoomcar folks that there is outstanding amount of 5000/- for this booking. I had not bumped the car anywhere and the car was returned in the same state i was earlier provided with. If there was any damage, we could have settled the amount then and there. I tried contacting the customer care for explanation. It came as a shocker on hearing the explanation given by the zoomcar guys.

Reasons were: rs.4000 for the damage caused to the spare tyre and rule violation charge of rs.1000 for smoking inside the vehicle.

Now who on the earth goes and damage the spare tyre on rented vehicle. Any sane folk would understand. It was atleast arguable if any running tyres was damaged on road but spare tyre!!!
Second charge that zoomcar accused me with was smoking inside the car.

One fails to reason out the level that zoomcar has fallen to charge excess unfair amount from customer.
Have attached mail transcript from the zoomcar customer care.

Booking id : jps6t27kz

Car broke down in middle of road at midnight with no immediate assistance from zoomcar. The mechanic came in the morning after waiting for 10 hours along with my female friends in a completely unsafe place.

Called them and they said they would compensate for it. Nothing has been done so far and on top of this zoomcar has fined us of around 9000 inr.

Vijay/vishal (Name not sure) was the concerned person who gave the promise of compensation and asked us to stay in touch by provided number which thereafter he wasnt available.

Now that zoomcar has sent an email stating that they would file a legal complaint, i want them to atleast get their authorized person to get in touch at [protected]

Worst experience.. We booked nearby zoomcar but had to travel a lot for getting near pickup point... The place was like jungle, no range, application also not working... Heavy traffic.. Delay to park the car as no instruction given where to park the car... Now telling to pay 7000 rs fine and has sent legal notice also...1000rs fine is okay for a compromise.. But 7000 is too much that too not our fault.. Completely zoomcar fault...

Booked a car which breakdowns (Gear box issue) within 20% of agreed trip of 750 free kms

Amidst a forest with no gps /mobile support.

You try by all your means to get your family a safer place, report the incident to the customer care zoom and spend 3–4 hours in inactivity. After rigid follow ups the tow vehicle arrives next day morning after 22 hrs (Plz note this happened in mhasala some 150 kms away from pune and 140 kms from mumbai)

In the mean time you have shifted your family to a hotel, at extra cost, your original hotel gets cancelled due to no show and there you lose a refund. Zoom car customer care apologies for not able to do much (For any alternative arrangement) and you are requested to arrange the rest of the trip subject to promised reimbursement.

So you take a similar 7 seater and move forward to complete your itinerary, but you lose a considerable happy hours with family and money as well.

A driver driven car coated me 10k to complete my trip and come home.

Now the app says

Basic booked amount = 9.5k with 750+ free kms

Deposit = 2k

Paid amount during booking = 11.5k

Extra arrangements to get out of the situation = 3.5 k you lose the mtdc refund, for no show, because you feared to leave the vehicle, just like that in a forest without any security.

2k for shifting 7 people to nearest hotel within 30 kms, with help of locals

I towed 10 kms with a help of a bolero spending 2k with a chain

Auto and pickup fares to 1.3 k

Arranging a driver driven 7seater to complete the rest of the journey 600 kms back home to spend another 9k, which zoom promised to reimburse, but they still lied.

Now the interesting part, they slapped and forced to pay a damage fee of 10k, which is being legally asked to justify against the damage on my part.

I want to claim 80% of the trip money for the trip terminated, or reimburse 10.5k that i had to shell out to complete my journey
Plus they have to refund 10k of damage money

Hi,

I am a zoomcar member since past 3 years and even a platinum customer (They don't ask for security deposit) and was very impressed by zoomcar and its service before the below incident took place.

I had made a booking in june (Bookind id: jps6t1idg) where during submitting the car, the local dealer raised false complaint of the scratches in car which were there before the booking as well. At that time my phone was dead so i was unable to show him photos, so he asked me to send him once i reach home.

I did the same and he said that he would forward the same to legal department and complaint would be settled.

But after 4 months again i am again receiving the mail regarding same issue to settle up the balance and now that i have cleared the data from my phone, i have no idea how to deal with this.

Is this some kind of strategy of zoomcar against their customer as they are neither providing with any executive's number to speak to and above that they are threatening me of filing with civil and criminal case against me

Kind attention: #ndtv #aajtak #sakaaltimes #republic #punetimes

Zoomcar has turned into a scam / fraud business
—
Duping customers by putting hefty charges and giving them faulty driving hazard cars and putting our and our family's life in danger due to criminal negligence.

2 faulty driving hazard cars given within few months and then my money also not refunded. Forget about compensation.

1 car having faulty steering getting hard suddenly by itself while driving and then soft by itself. Recipe for a deadly accident.

1 car having windshield visibility problems and engine smoking causing visibility to become zero while driving. Another warrant to death.

They lure you into filling fuel and promise refund and extra 500 points. Later they put wrong charges and forfeit that amount also.
Then they threaten you on phone like gundaas

Total scam - stay away if you value your family's life and hard earned money

Date: 24 oct, 2017
Dear chirayu ghai,
This e-mail is with reference to the booking made by you with zoomcar through company's
Webpage/mobile app with the following details -
S. No booking id
Car
Provided
Start
Time
End time pickup point drop off point

Initial
Rental
Security
Deposit
Outstanding

1 jps6v0gkn dl1n7992
4/10/2016
10:00
4/10/2016
13:24
Model town 2 main market mcd
Parking (Opp mother dairy)

Model town 2 main market mcd
Parking (Opp mother dairy)

791 0 4000

It has come to our attention that the car has been used in excess of the paid rental amount and
In accordance of the agreement duly verified and acknowledged by you, you are liable to make
Payment of ₹4000 to the company. Please note that failure to make payment of the due amount
Will render you liable to civil proceedings and the company would be entitled to recover the due
Amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully
Declining or making delay to pay the above said outstanding amount could also subject you to
Criminal proceedings.
We therefore request you to make payment of the aforementioned outstanding amount of ₹4000
Within 5 days of this mail, failing which we shall be constrained to initiate against you civil and
Criminal legal proceedings as are warranted by law for recovery of the due amount. Please note
That in accordance with the member agreement displayed here, duly verified and acknowledged
By you, the company is entitled to recover all costs incurred in initiation of legal proceedings.
Thanking you
For zoomcar india private limited

Manish kumar
General counsel's office (Legal dept.)

This is the email i received from zoom car

Hi,

Please explain how "the car has been used in excess of the paid rental amount".

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car.

Regards,
Chirayu

Hi my name is yashwanth and i took a red swift of anil (Zoom car partner) booking id jps6tbsae on 21/10/2017. At first the zoom car is unclean completely lots of sand on the seats and as there is emergency i have to adjusted with that, coming to the point when i see the car there are damages and dents scratches on the car and it is present in the check list front door is damaged and there is another damage present under the left front tyre but i didnt find any option regarding that particular point and i thought it might be that only which indicated as front door damage. So i just didnt took any images and i have started my trip. I went on orr completely. I didnt hit any vehicle or i didn had any accident. After returning to the position. I have ended my trip before time and with some excessive kms. After i have ended it shown in the app that 1500 for the trip and for more 19 kms 228/- have deducted and from the security deposit of 5000/- it showed that 4772 will be refunded to you. I just left as it will take some time to refund. But after an hour i opened the app to see what happened to the refunded amount, i was shocked to see that there is damage and 3500 deducted and only 1272/- will be refunded. I tried to contact customer care but it told unavailable so i texted a mail to them. It showed it will be reached you within 24 to 48 hours. The next day morning ie on 22 oct 2017 when i opened the app it showed there is outstanding amount of more 5228/- to be paid. Without any damage how can i pay that. If i do i should have paid and i should have remained calm. Now without any fault from my side they asking me to pay the outstanding amount. The executive should have mentioned after the trip ended when they mentioned that 4772/- will be refunded. I should have reached the car and talked to the zoom car executive. But none is happened. Now unfortunately without any damage from my side i have to pay for the damage done for someone.

I had hired a car ford figo on the 19th oct 2017 from jaipur airport. This is the first time i used zoom car services and the agent who handed over the car showed me the car condition and asked me to fill the information on the app. The car was not in the best of the conditions and was damaged externally. The agent asked me to fill in the information as minor damages which i did.
Finally while returning the car the agent who came to collect the car says that the car is damaged and i had luckily take a video of the exterior while receiving the car and showed him that it was damaged when i had received it.
The driving conditions was also not good but that i felt once i started my trip. The car was running absolutely fine but just vibrated when stopped, which i thought was how the car is as it was a tourist car and driven by many.
The car had an issue when i had received it and i was guided to put that as a minor damage by the agent who handed over the car.
The car was not in the best of conditions as i mentioned in my earlier mail and also the car battery drained out on the 3rd day and i had to get it repaired for which there was no bill given as it was a small town and i cannot even claim the same from zoom cars.
After all this when i return the car in the same condition as i had received i have been cheated and charged damages which was not caused because of my driving or during my journey but was the condition of the car given to me.
The car book was for 5 days on 520kms which was show as an amount of rs. 7725 plus a deposit of 5000 and then they plan to cheat the the customer and charge damages worth 10000/-.
After multiple complains and emails the customer service representative just calls and say that you will have to pay the damages and as our local support claims that there were damages in the car. All i asked for is to give a proof of the conditions on the car when handed over to me and mentioning that there were no such issues when handed over, which he very conveniently refused and said that you will have to pay for the damages.
Zoom car - frauds to earn money by giving customer damaged car and then claiming damages on the customer on returning.

Booking id: jps6tbkdi
Car details: ford figo rj14td6781
Date: 19th - 21st oct 2017
City of pickup and drop: jaipur

Zoom car folks - this is nagarajan and my booking id is jps6tfz1f. I surrendered the car on 13th oct'17 after completion of my rental period. I had filled the checklist in the app and closed all the formalities and it clearly mentioned there is no dues from me. At the time of handing over of keys - one of the supposed representative from zoom car - showed me a damage in the running board below the front door and i had not clue about the damage and was not responsible for the same. The next day (14th oct) one of the zoom car representative called and told me i need to pay 2k as damages and the car has been sent for garage. On 19th oct'17 - i got another harassing/threatening call from an agent saying i need to pay rs.10k. The agent was never willing to listen to customer's side of the argument to complaint and kept saying i need to face legal consequences which was completely unwarranted for. When you have a clear damage insurance already - you cannot threaten customers to pay exorbitant amount for damage that they were not responsible for. The damage to the running board below door cannot be so expensive. I never expected zoom car to be so unprofessional and unpolite to regular customers like me. This whole episode has caused immense dissatisfaction and breach of trust. I will never ever recommend zoom car again to my friends or family members - with this kind o[censored]nprofessional and unfair practices in the whole rental market. I feel completely harassed and disappointed.

The condition of the car was really bad. So, bad that we almost crashed because of the faulty lights. Faulty headlights, broken bumper that fell off while driving, faulty windscreen-kept fogging when it rained, faded interioirs, screeching sound from the ac console. Such bad condition of the car and still they are not providing me any refund. Paid the full amount for a good condition car got a faulty car yhat could have resulted in a crash.

We booked a car, but it got wrecked in between our journey. Our whole trip got spoiled, we have to stand outside on the highway while raining for 3 hours. They promised to return the taxi amount too, but now instead of returning the amount they are imposing unethical charges on us.
We used our car for half of the kilometeres only.
Instead of returning the paid amount and the taxi amount, they are imposing a huge outstanding amount.

We booked a zoom car on 7th Sep 2017 in Bangalore from Garuda Mall (Booking ID: JPS6TVL4K ). we received the car on 8th Sep and we had to go to coorg from Bangalore but while going to coorg our car broke down. we called up Zoom car and their representatives told us that you give the car back and we will provide you a other vehicle, we agreed. However, zoom car called us again and told us that they would not be able to provide a vehicle, i.e we need to book a separate car from Coorg to Bangalore and they will give us the full refund for that and they will be taking the car which we booked from zoom from coorg itself, we again agreed to this also. we booked a car from coorg and came back to Bangalore. After coming to Bangalore we got a call from zoom car saying that we broke the clutch plate of the car and we need to pay 10, 000 for it, where in we only drove it for around 280 km, there is no way by which we could have broke the clutch plate. we raised a complaint to zoom car and consumer affair regarding this and we told them the whole scenario so they stopped calling or sending emails. Now again after 20 days they contacted us saying we need to pay 10, 000 rupees for driving the car more than the given limit which is completely wrong we did not even drove the car half way. we gave it back to zoom car representatives in coorg itself where in zoom car is saying in their email that the car was given by us at magrath road on 9th of sep. we were in coorg on 9th sep 2017. clearly they are running a scam. Now they are threatening us by saying that they will send a legal notice.

Please help we want our refund from zoom car.

I had made a zoom. Car booking on august second, and paid rs. 5957 in total for the same. For some reason the booking was cancelled and i got a message saying refund will be initiated shortly. After waiting for almost a full month i complained to the customer care and got the refund on september 27th. For some reason today i get a message from. My bank saying rs.5957 has been debited from my account, and upon inquiring it was treated as a wrong reversal of cash and zoomcar has taken back the refunded money. This is ridiculous and i don't understand why this happened and why i am not contacted first before anything like this.
There have been multiple problems caused to us by this company recently.
Please see to it that the money is refunded immediately.

I, sujoy acharjee, have booked my complaint for refund on 07-10-17.
Booking no: jps6t4wxd

I haven't received the refund of 5000 inr as security deposit yet even after one week after booking the request.

I am very sorry to say, your services in this regard are not satisfactory at all.

Please intimate the action you have taken against this complaint immediately.

The car was picked up almost around 1 hour late than the pickup time as my arrival to nagpur was delayed.
The car was returned 20 mins late than the designated return time and i was charged late fee 300 rs and late charge 120rs which is really not cool.
The zoomcar picup and drop point is in the midst of a slum area with narrow roads making it difficult to drive and navigate to that place. The delay is to be considered looking at the traffi on roads.
All this can be considered as a matter os standard policy but is not right as per customer service point.
The main problem is the inspection done by the executive, very arrogant, chewin pan masala or tobacco and hard to understand as well as smells irritating when he talks to you.
He did not accpet the car back immediately for inspection as he wanted to first ear the pan masala.
Was trying to shiw dents and threaten for the charges on it to be levied when they were present from before had to show the video backwards and forwards again and again to make him agree that they were present when the car was handed over.
He the strted to claim that the car smels like smoking and conlcluded that i have smoked in the car and there will be fon it as well.
I was just feeling like he is trying to extort money by trying all possible reasons and says at last “ nai jamta to mat lo gaadi zoomcar se” with few abuses.
Serious training is required on how to deal with customer’s in person.
The first ride expected was to be hassle free and enjoyable but indeed was painful and unfriendly at last when it ended.
Zoomcar you need to work on better customer service and experience else the day is not far away when you will be thrown out of business even when you have all the other aspects good.
Booking id-jps6tf0ny

I booked the vehicle and collected at 7:20pm on 13th october from kokane chowk branch and i returned the vehicle at 10:30pm the same night.
I had booked elite i20 for 60km free and paid advance amount of 680 as fair charges.
But when i returned the vehicle the vehicle collector told me you have used 349km and pay the outstanding amount of rs.3500. Fuel while collecting was 90% and while handing over back the vehicle fuel was 75-80%.

And total as per google maps route i have travelled around 60kms only then how the reading shows 349kms extra run.