Zoomcar Complaints & Reviews

On 24th july 2017, i availed the car hiring service from zoom car against a refundable deposit of 5000/- under a order id no. Jps6t5tb3 and still not received my amount. I tried many time to contact zoom car, they have the same reply and are not able to give any satisfactory ans.

Zoom car is in hurry in collecting the amount than why not at the time of refund....

I had a booking for 29th apr 2017 for zoom car. After completion the refund amount was rs. 2220/- which was refunded to my account.

Somehow it is again debited from my account on 5th aug. 2017 by zoom car.
I would like to know the details. Why this amount is again debited from my account? And you have to inform us before doing any direct transactions from our accounts, you are not supposed to do this....

We had booked zoomcar in july, i requested them to provide me refunds in my bank account, they messaged me saying you will receive an email with a link where you can give your bank details, but almost a month has passed neither i have got any email nor my refund in my account. Tried calling them but customer care no doesn't have option of speaking to the executive.
Sala chutiyaa samjh rkhaa h kyaa tm sab ne..
Ab lag rha ki...

I've been using zoomcar since last 1.5 years and very frequently. But 2 days ago what i experienced is very much shocking. I booked a swift. While keeping the stand still at road side i tried to adjust the left hand side mirror knob by stretching my hands from the driver's seat. But suddenly the mirror (Only the glass) fell on the road and got a crack. While returning the car they charged me any how. And it was rs 2000/ for a peace...

We had booked zoomcar in july, i requested them to provide me refunds in my bank account, they messaged me saying you will receive an email with a link where you can give your bank details, but almost a month has passed neither i have got any email nor my refund in my account. Tried calling them but customer care no doesn't have option of speaking to the executive....

I have booked a car in zoom.in hurry i din't take my original driving licence. When i have reached parking lot i have provided xerox of my driving licence. Zoom agent has not accepted my xerox. He informed that with in 5 hours if i don't pick up the car. The amount would be refunded back is what he informed. Now i see a message saying 0 rs refunded. This is worst. And the customer care number is of no use. I have tried atleast 100 times to...

Their staff horrable they behave they drunk they misbehaving i have video they blamming ubeatable even ready to beat me, look at ur staff driving style they drive toa back car on parking like an aeroplane even where they stand the car whole area have bamboos iron roads, poor experince i am going to file an case of harrasment again penal code 153/7 fore sure, look now your rating will crash all you rating on web after upload all case papers.'...

Recently i had hire zoomcar for just to drive 50-60km. First of all i had to fight very much to get approve my dl since they were rejecting saying duplicate licence to my original one. They have really worst car demage policy, even if you make a single tiny scratch they will charge you huge, even if you do hard demage, you are going to regret in your life, that kind of charge they will put in. Though they will be claiming from the insurance....

Booked zoomcar for 7 days, mentioning per hr 10 km can be travelled apart from free kms in your package which you choose. Overall total km travelled was 1077 which was very less than 7 * 240 per day. Now zoomcar is saying you were just having only free km in the package nothing more than it. Which is very clear that they are luring people with false and fake commitment and to trap customer. Which is unethical as per law governing these rental...

I am writing this review/complaint about zoomcar after being frustrated with zoomcar pathetic service. We had a plan to go to hill station on 16-18th july and did not want to take our own cars. Instead we wanted to take a big car like sedan or suv category. We had heard a lot about zoomcar. Since it was our first experience with any rental car, we did not want to take any chances and wanted a hassle free experience. However this became a...

I booked a honda city from my friends phone with his email id and when we reached the driving licence of my friend was not accepted by them, so the staff there asked me to put my driving license and change the name and it got verified. And recently when i tried booking a car from my phone through my email id, it got cancelled. Zoomcars called me up and they said once your driving license is registered through another email id it cannot be...

On 24th of march i did a transaction of 2765 on zoomcar. When i returned the car, they showed in the status that they have refunded my 1500 to my paytm number and also they showed the paytm transaction id. But i did not get any refund in my wallet and also paytm customer care told me that transaction id is wrong. I've been trying to connect to zoomcar since 4 month but they haven't responded back yet.
My zoomcar no [protected]
Paytm...

My booking id is jps6t3ncc
My booking ended on 26th june, 9am.
And a refund of rs 5528 was expected but somehow the same has not yet been received.
It's been almost a month that i have not received my money back.
Customer care has always asked for 48hrs time for the refund, and confirmed they will get back to me. But yet no resolution to the same has been received....

I have very serious concern to share. Case ID:

I submitted the car 5-6 days before 45 mins (prior) to your executives. I was told that they saw a scratch on the car. I went to find that there was a very minor (very light) scratch on the left side bumper near the tyres. It was so light that they have to use the torch to take pictures.

After that, the person called his Supervisor on phone and spoke to him in Gujarati....

Dear sir

I have been requesting zoom car to refund my rs 1000 deposited to initiate the loan disbursal but even after sending 10 emails from last 15 days i have not received any response nor any refund. So i want to register a complaint against zoom car for not refunding the requested amount.

How can we trust such company where such small amount is not received even after many requests, forget about the rental???br...

Sir i have booked car from zoom car
In returning their is only minor scratch in the car the executive also said that it is on the only one area but they are charging very heavy charges for it. They have also not returned my security deposit now they are saying they will send the legal notice to me for not making payment
This is not right. This is violation of our right. Please help me
Thank you...

Darshan gaikwad
We had a car breakdown in heavy rains. We asked for help and your executives did not send any towing help for one hour. My family with a child was stuck badly but no help from your end. Even the people at the drop location misbehaved and did not allow to end the trip. We had a pathetic time dealing with the people you have hired. We want our money back. Somehow we had help from highway police and we towed the car to...

So i am shubham i have done a booking (Jps6tp7pr) with zoom car and they are fining me for the damages that is not done by me and they are charging 2000 for scratches it is not scratches but the paint is got changed by heat or something i did not know what has happened and they are saying it is damage that is not done by me and i have contacted customer care at that time and when i am completing the checklist they have asked me to check minor...

I had booked gla for lot of times whend i tried to book endevor 2 times zoom car took payment form me of rs 7000 and canceled booking dueto age problem den how can dey allot gla to me its more luxurious dan endevor i was help less 14000 rs is not a small amount i just waited for it for 4 days to refund i was just in a problem i could'nt book other car due to insufficent funds so dont use zoom car myles and voler are good...

I had successfully completed my 3 zoomcar trips but still my account is not reflecting my status updated to supermiler. I had made atleast 8 calls to customer care regarding the same and everytime i was told to wait. Today i got a message requesting to complete one more trip to get upgraded. As per the policy the moment i complete 2 trips or 400 kms i should be getting this upgradation which never happened.

The customer agents...