Zoomcar Complaints & Reviews

My booking id is jps6ta3la. It's already been more than 15 days. I got refund is paytm wallet. But once i clicked on return to bank it's neither in my wallet nor in the source account. You always reply the same like this". Hi nikhil malgundkar,

For your booking jps6ta3la, we have processed a refund of inr 2000.0 to your source account on 24th august 2017 1:06 am. It should reflect in your account in upto 15 days. You may...

Hi all,

I have had an awesome journey with zoomcar up until now, when i am charged a damage fine of inr 7, 000/- for no true reason.
I understand all kinds of fine and charges levied as (You can check my history that) i've been an avid user (Booking zoomcar in the past years, since it's onset in bangalore). I've even recommended and got my friends as customers to zoomcar through the app and also with word of mouth propaganda.br...

Zoom booking number jps6tetq5.
I have alredy had an issue with this booking for overspeeding charge. Since the car doesnt go over 110km/h. Once the car went over 120km/h. Also they charged₹ 2500 without informing for overspeed. Also i got a offer message saying that if i return the car with full tank i can re imburse the fuel charge and 500z points.
I have returned the car with full tank. Bit i didnt get the 500 zoom points...

I had booked a zoom car under booking id jps6teyy2. It is new ford ecosport. The tital kms driven was less than 2000 when i took the car and while travelling there was heavy rain in bangalore while using the vipers i noticed the windshield started to crack. Now i have been charged for this damage. Incase due to my driving if stone or any external damages due to drivers negligence is being charged makes sense.
Even after explaining...

This compliant with regards to my completed booking on 15th oct 2016 (Booking id # jps6v063v)

The final bill amount included damage charges, which i have contested and not accepted. The indicated damages are due to driven karnataka registration car during tn/karnataka cauvery dispute period ; resultant damages are caused by stone pelting done by locals en route to my destination.in fact i have shared my concern calling zoom...

I booked mahindra scoprio (Ka04ad7740) from 06:00 am 02/09/2017 to 10:00 pm 03/09/2017. My booking id is jps6tdyj8. I paid a total of 8200inr (400kms free). Which inspection i had inquired about the clutch being a bit hard but was told that normal for scorpios. After taking delivery of the car, we started to chikmagalur and 2nd. After travelling 280 kilometers the vechicle started showing signs of bad clutch. The clutch pedal will not raise...

I have used their car rentals twice now in bangalore. 1st time it was okay. But both the time they handed over the car 1-2hrs late and they dont compensate you for the same. Though if you add 2 hours to your trip, they would charge you on it.

Also this time, they have not issued me refund on fuel. I have shared the credit card receipt and a (Travel day + 1) fuel receipt carrying their car number etc.
They have exchanged...

We have booked a swift from bangalore airport from 1st september 2:00am till 6th september 10:00am (Booking id: jps6te7tf). This is the first time we have made a car booking with zoom car and we have been facing trouble since the very first day.

At 2:00 am on 1st september, we were given a swift car with only one working speaker and the car offered to us was swift ldi model which we were not informed at the time of booking...

Hi,

Since i made a payment of rs. 5630 from my bank account and my booking was later cancelled by zoomcar, i wanted the amount to be refunded to my bank account to avoid unnecessary transaction fees for transferring the refunded money from paytm wallet to my bank account.

Paytm charged me rs.112.6 (I. E. 2% of 5630) as transaction charge. Why should i bear the charge for your convenience. Please do compensate...

I opted for a mercedes then i was declined as i was not 24 as per their policies, in their policy people have to be minimum 24 to drive luxury cars. Though i spoke to a person regarding my drivers license he did not inform me about that policy. Anyways i respected their decision and the person told me that the whole amount will be refunded to me. Its been about 20 days now and they are saying they have refunded the amount but i have not recieved...

I booked a self drive car from zoom car on 12 august 2017. My booking was successfully completed. Car was returned in stipulated time and in the same condition as recieved. A caution money amouny of 5000 was taken during booking. Due to extra kms travelled by me an amount of inr468 was deducted from the same caution money and remaining inr4532 was to be refunded to my account. The company promises to refund the amount within 5-15 days of...

I have charged incorrectly by zoom car for damaged while the car was not damaged.

At the time of booking we shoot video and while shooting the video the person from zoom car drove. and the Picture clicked at the time of drop.

Please find the attached video shoot at the time of pickup and photos clicked at the time of submitting the car. Please help to get my incorrectly charged money back....

Atleast some companies respond well when there are complaints in consumer forum. With zoomcar, thats not the case.

First of all, they provide worst service and in one way or other levy extra charges on consumers.

When customers complain, all they do is just copy paste the same matter to all customers without going into any detail and simply mentioning the below text with slight variations to all customers. br...

Hi,

This is regarding booking id jps6tauy8 with zoomcar.

I booked a 4 hour slot with zoomcar for 40kms. I got an i20 which i took and went about 5 kms in ~half an hour after which i got a phone call and stopped at side for 3 mins and then when i tried restarting, car didn't start. I asked customer care and told them it is not starting who immediately asked if ac was on when engine was off. I said no, ac was...

When is zoom car coming to hubli? I want to know, anyways hope soon it will come to hubli dharwad city. I want to be the first customer of hubli dharwad city. Hope i will be notified about this soon. My mobile number is [protected]
Hope i will get a response very soon
Thank you...

Hi,
My booking id is jps6ta1c4
I took car on 27th aug @ 7:30 am till 28aug 11:30 pm

While taking the car on 27th august your representative showed me car and send to to take video of putter body which i took then he should me stepni and tool kit and jack from out side only and which were present.
Now while returning the car they again checked and this time he took the stepin outside the car and checked...

A hefty cost of rs. 6000 was being threatened by the zoom authorities for a tire puncture. The cost of a tire puncture hasn't been mentioned anywhere in the terms and conditions. The executives initially quoted a price of 500 and later quoted a charge rs. 1000 without any justification whatsoever and when we contacted the zoom customer care they threatened us with a bill of rs. 6000. The customer care and the zoom executives present were...

I had made a cab booking on 9 aug 2017. The pickup was selected from madhapur, hyderabad. Post booking, the website suggested me to pickup the vehicle from hyderabad airport road. This place was about 40 kms from madhapur.
I had to cancel the booking due to this. Being an issue with the website app of zoom, i should not be charged with cancellation fee of rs 210....

Rented a scorpio mh14fc4119, on 24/8. Drove 150 kms approx, when the car broke down on 25/8 11.00 hrs (Suspected clutch plate/gear box issue) amidst a jungle (No mobile signal). Complaint logged at 13.00hrs, towing car arrived 26/8 morning.
Spent rs10500 over and above the booking amount but was falsely charged a damage fee of rs10000, due to breakdown.
Mechanical issue can crop up any time, but zoom car should have ensured...

I have been cheated by your company, at 6.45 i checked the booking has been cancelled with the dl rejection reasons without making any call to me a lady called me somewhere at 6 she only said was there any issue i said that was okey and i payment has been done

I am trying to call a customer care and the call is not getting through with a technical reason, tell me what charge should charge you for this if you do not revertbr...