Zoomcar Complaints & Reviews

Dear zoomteam,
It is a great agony if a customer is harassed & charged misfaultly. The video taken before clearly indicates no damages & other post delivery pics clearly shows that the charged kind of damages were already noticed at back & above the vehicle roof too, which the local attendant claims to have been repainted recently.in no way it is repainted & has been a spot of earlier time.

Hope for a fair deal or shall have to act strictly against same. All video & pics attached.

I booked a zoom car for five days and after that because of some issues i cancelled my booking. Zoom car initiated a refund of rs.4660. I tried contacting the customer care many times there was no reply.in my zoom car account it is mentioned that the amount is refunded. But there is no such refund shown in my bank account. It’s been three months and still there is no reply. And my booking id is jps6tt09y.

I have received this message.

Dear mr/miss akhilesh bamhore

Outstanding recovery notice
This e-mail is with reference to the booking made by you on 01 oct, 2017 02:44 am using booking id jps6t4l3a through the companys application. You had initial payment of rs 0 /- towards security deposit and rs.1215 as initial rental charges for the aforementioned booking for car bearing registration number ka51aa2295 which was handed over to you by the company at bannerghatta road (Royal meenakshi mall) on 02/10/2017 03:43. The car was returned by you on 02/10/2017 11:30 at bannerghatta road (Royal meenakshi mall) it has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of rs.2248 to the company. Please note that failure to make a payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of rs. 2248 within 3 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed on www.zoomcar.com/member, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you

For zoomcar india private limited

First of all i would like to say that the charges you have applied to me are false. As i did not broke anything in the car. Excess km i would like to pay but excluding 1000 rs that is being charged to me falsely as the car interior light was already broken.

I have booked zoom car for 130kms but finally when i picked up car it starts with 70 kms. Due to very short of time for personal function i have picked up it as it was confirmed. I have paid for 130 kms and i have summary of payments as snapshot, also applied coupon for new user which gave 20% off. Total amount paid 1296/-. My friend has booked the same for 700/- for 70 kms.
Please look into the matter.

Hey my name is syed shujauddin quadri i had booked a car mahindra scorpio bearing vehicle number ts07uf2174 and my booking 🆔 is jps6tfqg8 my booking date is 10/10/2017 - to 15/102017 is given below there such refund amount should be reflect within 5-to15days and now its more than a month still i am waiting for my amount i even can't be able to contact your executive i have even complained before also but they have given some status you guys are saying amount has transferred i want to know from which bank you transferred my amount i need your office address please kindly help me out

Hi team,

I have done the booking in august for pune city and got scorpio car. My booking reference no is jps6ts3b. I haven't got my security deposit back till now and it was told to me that it will going to take 2 months. Now it is more than 2 months and i am still waiting for my security deposit. Please support here in getting refund of my security deposit.

Looking for your support earliest on this.

Regards,
Vishwajeet yadav
[protected]

I booked a zoom car on 17th nov 2018 at midnight 12.15am. My payment was debited but it showed that payment was unsuccessful in the app. Neither any car got booked nor did i get any refund from zoomcar side. There are no recent bookings appearing in my account. There is no customer care contact number or email id available on the app or anywhwere else.

The tiers were in completely daged state.. Like no life time for them. Front left and back right. I have noticed it after 1 hour time of start time n took pictures of them.
Second audio device / music system is in worst state with non working condition, no data cable, no charging port attached. And gear box is unstable
Your assistance there in location was telling no time to make them repair as immediate booking was there. He told like you can cancel if you don't want this and about refund i have to request with customer care.in very last min giving me no choice. Which customer is ready to take such cheap quality tired vehicle risking his life n with out music system for a long trip.?? I don't understand what maintainence were they doing.
There was a small incident due to those quality less tiers and full damage charges 10000inr are applied on me for minor damages. It is your tier quality. It got bursted just like that on speed braker. Through which you have risked my family life with those quality less tiers and that non stable gear box with no audio system, data cable, power socket n no life tyres.
Also your representative insulted me infront of that crowd at drop off time like you pay amount n leave r we go leagal case now you will be arrested.in such a way. I requested your customer care operative for some days time and atleast till you upload bills to me so i would check and pay that accordingly. None of your representatives supported us. You guys treated like us like thieves n humiliated in front of public keeping us to stand for long time there in parking n questioning about whether you pay r handover license.

As i am good customer and looking for maitaining in long term services from you i want refund of damage charges 10000 inr you took as it occured due to your tyre quality maintainence. N my booking amount refund 3900 inr as bo music system, data cable, power socket, bad tyres or please check images n vedio accordingly.
If there will be no refund i won't be able neither continue services nor refer any one to your services..

Dear zoom car support team

Here are the below required details

We have hired a zoom car on 25 june 2017 to 26 jun 2017 with the booking id jps6t1lnb.

But till now we have not received the security amount we have paid to you.

Kindly revert as soon as possible as its already pending since long time.

I am keep calling you guys but getting no response from your side, this is the behavior which can not be tolerated

Please asap as its been more than 4 month than why you promises to refund withing 15 days when you don't.

Hello,

Yesterday i booked a car from jaipur, rajasthan (Metro station). I was sitting there and i was waiting for my brother to come. Then suddenly, i heard a nasty voice of burning out the tyres, not just for once i heard it at least 6-7 times. I have the video of it as well. The driver tried to grab my mobile and abused me and said delete it otherwise i will not give you the car.
I have used more than 30 cars till now. This was my worst experience till now. I am not going to keep my mouth shut on that.
And that man has also charged me for 7000 for no reason. Just because i made a video of him doing the burn out.

Help me otherwise i am gonna post it in my ever single social media account..

I have booked a zoom car with number mh14 fc 2944 from mumbai domestic airport. I have received 720 kms of ride upon booking. I drove for 320 kms and the car broke down at lavasa near lonavala, pune. The car broke down in running condition on a flat road. Assume what would have been our condition if the car had broken down in any up or down road on the hill? Is zoomcar not responsible for the safety of the customers? After going over through this, i have contacted the zoomcar customer care to provide me with a mechanic or an alternate car to travel to the mumbai airport which was supposed to be our destination with flight tickets for four people pre-booked. Representatives have reluctantly responded to travel on my own expenses and to apply for reimbursement upon then. I have already paid rs 9320/- for travelling 720 kms. At least in worst case, i should ideally receive rs 5200/- as reimbursement immediately which would have helped in moving from the hill station to mumbai. I then have argued with them to provide me with a source immediately, in between the argument, they started threatening me that they cancel my ride upon which i wouldn't receive a single penny. My condition looked miserable.in a hill station, after saving ourselves due to pure luck, with no money in hand and with very low charge in phones, despite continuous requests for four hours, zoomcar has denied to provide any sort of service even after complete payment of rs 9300/-money and has tried to take the car away from us. At sometime in between i felt that i would have been in better condition, even if i were in a car break down condition in pakistan. I am worried about the condition of the passengers travelling in zoomcar to hill stations as none of the cars are properly checked and handed over. I was worried about the threatening of the representatives, worried about my deposit, worried about my return travel, worried about my family condition there upon. Even after all, will i at least receive my rs 5200/- that i should receive for the remaining 400 kms? I will need zoomcar to answer me.

Name: manohar p
Contact number : [protected]
Email id: manohar.[protected]@gmail.com
Booking id: jps6tn56y

I had booking with zoom car hardly i traveled 15km in meddle road got break down i dent get any alternative option kindly refund my money back because happen your side trouble i should i sapper i did payment 2040/- total no coolant in engine 249/- i put later in engine i reached slowly were house the r making fart per customer totally we surfing in middle road you guys need money only you take give service as well your loss your business we r trussing your brand name. This is zoom car service

Worst service very bad

Well, first the good part.

I had a good trip with zoom scorpio for 3 days. Price, drop and pick up was on time.

Now the bad part.

Car no: ka51aa3452 (Red scorpio)

In case someone from zoomcars reads the review and complaint, please respond. Here is the booking id : jps6tb8ei

I knew few charges which zoom car drivers/owners charge to customers though they are not caused by customers. Hence i took care to record video and photos before i took the car from zoom guys when they came to drop the car to my location. One wheel cap was missing, this is a usual tactic to charge later. Few dents, interior door handle missing, over speeding, cigarette ash inside the car etc etc.

During my 3 days trip, i took good care of the car. Did not park on street, did not cross the speed limit, payed road taxes, paid parking, no scratches or dents, clean driving.

I returned the car in the evening. Driver came, he checked the car, confirmed nothing was damaged, ended the trip in the app after uploading fuel receipts.

Trouble starts after i returned the car. Driver took the car back to their hub and sends me a whatsapp picture with a scratch at the back. He said they will charge me rs 2000 for the damage. I argued with the driver, but he said you talk to zoom car, and that they have uploaded the picture which was taken at my location etc etc.

I asked him to send the picture taken at my location, but he did not have. He said i would get an email through mobile app where i can check the pictures. I have not received it yet. Anyway, later i get a rs 2000 damage fees in the app without any proof or pictures.

After couple of days, i get a call from zoom cars saying i have outstanding amount. I told them what had happened. Here is what has happened. I returned the car without any damage, driver or owner damaged the car with a scratch themselves before they took it to the hub location. They sent me the picture and charged me 2000. They did not want to talk to me because they know they did it and now i will have to fight with zoom car to reverse the charges.

Now after a week, zoom car sends me a legal notice to clear the outstanding. No one calls me to ask the issue. I mailed them few times with what had happened. Then a customer care executive calls and talks about the issue. They say if i have a proof that i gave the car without damage. So i asked them if they have any proof that i have damaged the car. They say, it is not zoom car responsibility to take any pictures. Hence it is not customers responsibility to take any pictures. Then she asked is there a proof that driver told there was no damage when he took the car. Well, how do i get this proof. It was just a conversation which we had on spot.

Customer care executive then said, she was going to escalate the issue with legal, with second notice. They will not reverse the charges because it is valid as per them. As per me it is invalid claim. So the argument is still on.

Then after reading few reviews, i realized such damage charges and self inflicted damages are common among drivers and owners to make extra money. And zoom cars will not support the customer. They will just charge you and send legal notice upon another notice.

So be careful with zoom cars, take enough precautions, take pictures before and after the trip. Record your conversation with drivers in case you have to produce proof later. As far as possible keep away from zoom cars. It is a good service, but there are loop holes which owners of zoom cars exploit and customers have to suffer.

Thanks,
Pradeep

Https://www.consumercomplaints.in/zoom-car-invalid-charges-for-damage-c1752658

I had raised a complaint earlier. (Above link). Asking those questions again in case you are not notified of it. Please check the complaint which was launched earlier

I have not made any damage to the car. Why should i pay money for the things which i have not done. Besides answer me this, why was the car not inspected before it was given to me? Why was it parked so close to the wall?
Also please send me the photo of the damage.

I have taken honda jazz in bangalore. Before pick up i have asked the guy about the problems in car since i had to travel to kerala.
He said it is in mint condition. But after reaching to some forest are where there was no mobile network, the car started giving trouble, it was not starting.

I escalated this issue after reaching to a small town 5-6 kms from that location. Then it got resolved. Because of this, all my plans has been cancelled. So i spoke to the customer care and there was a delay in drop time. But this # are charged me 6490 for 10 hours delay.

Now this zoomcar fellows are harassing me in phone call to pay the remaining amount.

Seriously dont ever book zoomcar

Hi team,

I am a regular customer of zoom car but want to highlight issues faced be me and many of my friends now a days, kindly dont neglect them and dont simply focus on only earning.

1) i checked the car to book on 3rd nov and car was available at hinjewadi and upon booking and payment i got link that car is available at kalewadi phata, how can you do that.
2) i cross checked the km to drive but it excedded my consuption.
3) i was in hinjewadi and i travelled 15 km to kalewadi phata to pick up the car and also 15 km to return this.
4) i was about to go lonavala but i failed to go there as these 30 km make my estimate wrong.
5) how can you do that, and also i was calling back to back to customer care but there i sno one to respond only auto teller machine was speaking and i as not able to reach to customer care.
6) how can you make your customer fool?
7) pfa, the call log i tried continue so that if i can cancel the location.

Simply i need the refund for taxi charges by which i went to kalewadi phata to pich and drop the car which was 430/- inr one side.

Don't loose your customer faith in you.

Dear Authorities,

My name is Mohd Basit A Khan
I have booked a ford aspire car for the timings of 3.00pm till 6.30 pm from my registered mobile no of zoom car which was [protected]on the date 02 November 2017 and for that booking i have made a security depoait of rs5000 with extra amount of rs 660 for vehicle
I used the vehicle i made the txn but i was waiting for my security deposit which i recieved on the next day which i have recieved in my paytm account linked to my contact no [protected]
In the paytm there was an option of return the money to bank account so i thought that the amount might return into my account my personal account so erroneously the amount got refunded back into the account from which the funds was transferred into my account and i m really frustated because since two to three days i havent got any revert of my money from paytm
Kindly find the below attachments as well for good to know information that the paytm transfer you zoom car made into my wallet was refunded back into the account it has been transferred from.
So please insisting you to revert me my money after checkung that information because that money is my harden money with all my efforts i have earned that money.
Also if you customer support cant taje any action against it i ll be highlighting this to consumer court or else file a complaint against you guys.
Hope for a positive response from your end

Regards
Mohd Basit Khan
[protected]

This is related to recent booking id(JPS6T6WQN), done by me on 01 Nov 17. The issue what I had with this is that I have been charged for damaging the vehicle.

This issue is hot for me and I have been fighting for this from past 4 days. Initially Zoom car executive said this is only vehicle damage fee (7000/- INR). Though I have the valid proof that vehicle was damaged before the pick up as well. There was a huge pressure on me from zoom car executives, many proofs have been asked and when I have provided all of them then the executive start singing different story.

Now they claims there is a tyre replacement fee. I am now tired saying that I am not reponsible for this. As a customer I was only supposed to verify that spare tyre is there in the vehicle or not, while pickup and dropoff. I am not supposed to inspect the cracks in the tyre and quality of it, that's not my job afterall. Moreover I could have done that if you have asked before hand to that. Your app only has the option of checking the spare tyre not the quality of it.

I have once asked zoom field person to help me with pickup, he once rudly said "Its not my job to interact with customers", I again requested him to assist me and check the vehicle. At that time he checked stepney was there. At drop off he again said, just tick the same in App and go, he'll look at vehicle later. Then again I REQUESTED to the same. After one hour (3AM) in night he called saying that there are cracks in the tyre and you have to pay for it. I have to wake up again in the night again and went to the site. This is totally ridiculus, these guys cannot understand the kind of blackmail I am facing from their customer care executives.

Now I have finally lost my patience and writing the same. I am not NEW customer, done multiple bookings from zoomcar and now this kind of behaviour of yours is turning me off. My question how can I take the responsiblity of the thing that I haven't done. Why not your representative told me the same at time for drop off. A lot can happen in a one hour window and I can't take the responsibility of that.

Really disgusting company.. The booking id for zoom car was jps6txvk9. The clutch usually has a lifespan of 30000km to 100000km on average.. We were handed the car at 5am and by 7 am, about 50 kms ahead the clutch broke down.. The car was driven carefully on normal highway and the trip was registered for 300km. Foul plastic burnt smell was noticed and we immediately stopped and were stranded on highway for 3long hours. They sent a tow truck after 2hours and the response from the zoom car team was really poor and they even hung or didnt receive the calls many times. As the car is driven by many people and it has run for about 38000km, the zoom car team is completely blaming the last 50 km that we drove for the clutch fail and levying 15000 rs fine. If not payed in the next day they are threatening to impose 18% interest and legal charges on us. The service completely ignores the recorded 38000 km and blames for the clutch which is run for 50km by us normally. They are the ones to pay for the trouble they caused and for ruining our important schedule. Kindly look into this matter

To
The person concerned,
I had a booking with zoom dated 28th september 2017 from 6pm (Booking id: jps6t2v7t). Due to unavailability of car your customer carecalled me & changed the pick up location twice as well as the car i. E. Maruti swift (Ka51d2622). Now they promised me to reimburse the cab fare both ways to the pick up location. I had uploaded all the documents by 29th september 2017. It is been more than a month still it is pending, i yet to get the reimbursement ofinr 1213.84.
Moreover, the booking is still live at the mobile platform. It is a technical error also from your end.
For your quick reference i am attaching the cab bills & fuel bill here again.
Now either sort out the thing as soon as possible.