Zoomcar Complaints & Reviews

I have created a account on zoomcar as my dad want to rent car from Chennai for his business visit for 3 days. So i submitted all the documents for verification but the account is not yet verified the documents. It shows that it is in progress. Please help with the issue...

Hi. I am in Mumbai right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent.email ID #[protected]@gmail.com
Mob Num#[protected] for your reference...

I had booked a 7 seater Honda Mobilio for 26th Nov 2022 from morning 4am to night 11 pm for Rs.4, 493/- including Booking tariff, damage protection fee and platform fee. We are a group of 7 students doing M.Tech. in Defence Institute of Advanced Technology, Pune. We planned to go on a trip to lavasa city and Lonavala. Initially when I started the trip the fuel was 65%.
We started to Lavasa. Near Lavasa it's a steep road and we encountered...

Dear Sir,

Further to the email, i had stated before that i had dropped the vehicle before time i.e 20th Nov 2021 7 :44 PM also i had refilled the petrol for Rs 1000/-

It had been almost 1 hr i tried to unlock the car the same was not happening and even there was no response from customer care it was busy till 10 30 PM and even busy next day, one of the weakest call center i have ever seen no body called even...

Hi
I have submitted all required documents and details for zoomcar profile verification but there is no response from your side.kindly verify my profile or let me know if there is any more information required to submit....

ID: JPSNCCJXS
My trip time supposed to be end at 10 pm on 28th November. I drop the car at its given location at 9:30 pm on 28th November. I started the end trip process and in last app is asking some fleet otp which should be provided by someone but there was no one or no contact details so that I can contact him. In the app it was showing that if you end checklist while dropping we get some reward but that is optional so I ended...

Refund of Rs 3951 pending since 6 months I have mailed multiple times but no response from their side.
Booking completed on 3rd may 2022.
Since then refund has not been processed....

All the tyres, music system and engine panel. As said by zoom they will compensate all the last parts lost during the booking. But now the garage person is saying that he got only approval for tyres that to 3rd grade quality and zoom support are not even responding for the remaining approvals. Garage person is saying to take back the car....

Science I was asked to pay a refundable fuel charge, I paid but Yet not refunded.

My booking ID: JPSNC7FMK

I have the transaction details....

Team - I have uploaded my driving license and documents for verification but it is still saying pending please help...

It's been 3 days, my profile is not verified...

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com"...

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com"...

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com"...

Everytime I submit my documents, it get rejected without stating any specific reason, happening from last 3 days with more than 5 attempt.

Please provide proper explanation, getting frustrated here, need to use the application...

I have availed their service twice. In May I have taken on rent Kwid MT ( Petrol) bearing Registration number TN30BP5142 from 5th May2022 to 09- May-2022. On 11th July 2022 I have taken Ertiga MT Petrol.
When we dropped the first Car in May 2022, We had problem with app and unable to close it due to issue in the app. we communicate with them and no help is extended to us. To our surprise, the Customer service executive is started...

I had booked a zoom car on 19th November 2022, and by mistake I missed my apple EarPods in the car and dropped it to the zoom car person. in a few hours in got a call from the same person stating that the original driver has found the EarPods and will give it back the next day.

I called the zoom car person the next day to follow up regarding the driver. He informed that the driver is not picking up the call anymore. I requested...

I have made a booking on the 6th of September 2022 8:30AM to 11:30PM
I was able to pick up the vehicle only around 12PM (~3 Hrs after pickuptime)
and returned the vehicle before 10PM(~2 Hrs before droptime) I had called the owner to come and surtendered keys to him personally as the lock wasn't working. I had paid the full amount for time booked (i.e., Rs.4067).
They had levied an additional charge of Rs.8620. I had...

Hello, I have an issue with Zoomcar, around one month before on (21/10/2022) I booked a car(Tata Tiago MT Petrol) Registration no. MP09CZ2527 from Zoomcar and it got an issue with their clutch plate and another mechanical parts. Then I contacted with Zoomcar agents then they said me to repair and replace the parts by own money and that money will be refunded after the end of the trip. But today it's around one month but I don't got any money...

Hllo zoom car... Please make my profile verification fast... I have to book a ride...