Zoomcar Complaints & Reviews

I booked the car in august 2022, got the car and everything from the fleet manager. when i checked inside the car, there were no papers at all. and when i inquired about it, the fleet manager told me that he will whatsapp the papers to me as he was in a hurry to tend to another customer. we said okay and left. wasn't stopped by the police in the entire trip so the papers were never required to be produced before anyone.
when i dropped the car off and asked him if everything is done, he checked the car and signed it off with an additional charge of 900rs for fuel (which is fine). but i get a call 2 days later telling me that the papers of the car are missing and that 15000rs will be my fine. when i said i didn't get the papers, i was made to speak with the owner of the car and the fleet manager in a conference call. the fleet manager agreed to the fact that the papers were not in the car and then they shifted the conversation to KANNADA ( which i don't understand) and they kept the phone down after which the zoomcar representative told me that itll be taken care of, which they never did.
even after sending them emails and calls regarding the same, they said they will raise the issue to no avail. and now ive been threatened with legal action if i dont pay it up.

i dont think they have even checked with the fleet manager or the owner of the car about it ever again and now they are just looking for a way to extract more money.

I have made a booking on 24th April 1:30AM to same day 12:00pm. There was no hiccup in either the receiving of car or dropping it off.
After 2 days, I have been charged Rs.10, 000/- as an inconvenience fee without even mentioning the cause.
I have tried numerous times to contact the zoomcar, but they wouldn't receive calls saying "you do not have an active booking".
I have also mailed them and there was no response to those emails also.
The Booking ID is JPSN7K9QG

Attached images are the wrongful charges and immediate email and no response to the same

Hello,

I've booked zoom car on 13-dec-2022 for the dates between 25-Dec-2022 and 30-Dec-2022 (mangalore location). The car was not allocated till the last minute and my whole trip is messed up.

Booking ID: JPSNCJQJH
Amount paid: 11615 rupees

Issues faced:
1. Customer service contact number provided online[protected] is not helping;
2. No alternate car provided;
3. No one from zoom car reached out until now.
4. No refund processed.
5. No option to cancel the booking even.

I've tried to select an alternate car, but no cars available(Refer screenshot attached);
I've tried to select a car with different dates and times as well. No cars available(Refer screenshot attached);
I've tried to cancel the booking too. But it says cannot cancel since the dates are already started(Refer screenshot attached);
I've tried to use "help and support". But the page says "No booking available"

What else a customer can do? I'm disappointed since the vacation plan was completely ruined because of zoom car.

Please refund the money to my bank account or reverse it to the credit card.

Thanks

I had booked zoomcar from 18th Dec to 22 Dec 2022 during which the car's battery died in the middle of a highway. I had to buy new batter worth INR 7, 500 and replace the faulty one to get the car starting. I had no internet connection due to remote location and hence I could not first contact the zoomcar people as per the process. I have raised and uploaded the original bill with warranty card and also sent them the picture of the replace battery later on but they are now sending the same email again and again and not replying to my email where I had explained the entire situation to avoid giving the refund.

Dropped the car early by 2 hours and app says i was late by 10 hours and told to charge extra.

My refund is not yet initiated for the booking#JPSSCC95C cancelled by zoomcar. I never received the cancellation msg however the host received the same.

Customer support number is also no getting connected even after trying multiple times.

This is to inform you that Ertiga car which was booked for 25th Dec-27th Dec from Coimbatore to Kodaikanal did not show up. We had made the entire payment of INR 8947 for this booking. In the app there were options for alternative booking while no SUVs were available due to which we could not choose any other car for our journey. The booking ID is as stated in the trailing e-mail below (i.e., JPSSCC95C).

It is disappointing that we were not informed of the cancellation of the car neither any of your helpline numbers available in the app or Google works.
This is unacceptable and had to undergo a lot of trouble to find an alternative as at the end moment we were unable to find any other option.

This apart, the only option available is to choose an alternative car. We are unable to find an option to cancel and for refund of the payment made by us. This is has caused us irreparable damage and mental agony.

We are also attaching the screenshot of our booking page from the Zoom App for your reference.

Kindly initiate the refund process and compensate us for loss caused to us.

Please note that we would be escalating this matter further for this unprofessional behaviour.

Complainant details:
Name: Krithika
Mob.No: [protected]
Email ID: [protected]@gmail.com

My refund is not yet initiated for the booking#JPSNCOTJP cancelled by zoomcar. I never received the cancellation msg however the host received the same.

Customer support number is also no getting connected even after trying multiple times.

There is no side mirrors to the car and the car is in very poor condition so after seeing the vehicle I have tried to call customer service through chat option and Phone call. But none of them where not answered. And there is no customer care to inform the problem. Only one option in front of me is to cancel the ride i have done but money is not refunded,

I have uploaded the documents for profile verification 2 months ago and it is yet to be reviewed. Due to this I am not able to book Zoomcar and had to take rental cars other than zoom. Could you please check and verify the same.
Zoomcar registered Email Id : [protected]@gmail.com

I had booked the car through Zoomcar and paid the complete amount of ₹3613 (Booking Ref: JPSNCKCNF). As per Zoomcar's instructions, I, along with 6 other members of my family went to the car location using the Zoomcar GPS feature. I had gone to the car location but was unable to find the car. We were all trying to find the car on the street as the location wasn't perfectly pinned and the app listed the car location type as 'Street Parking'. I called the host who said the car is not available for rent - all this at the last moment. He cheated and said the booking is cancelled, however, the booking status was changed to cancelled in the Zoomcar app.

My whole trip plan went for a toss because of zoomcar and now instead of apologizing and providing entire booking amount as refund, zoomcar has refunded only a nominal amount of ₹362. We ended up spending around ₹500 to travel from home to the car location, then spent 45min just trying to locate the car, and then ultimately when we were cheated, we had to pay premium charges to book another car through a local dealer. We ended up wasting time and spending more money.

This clearly looks like a scam by Zoomcar.

I had uploaded my driving liscence in zoom car app. But later i saw it was rejected. The picture was clear and proper. DL is having proper deatils. I already dropped 2 mails, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.
But received unprofessional customer service did not reply to my mail. They only call you when you dont make any payment.

Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

The issue that I have experienced was: Zoom car are cheating people, they don't refund the money

I have booked the oct 2022 in advance for a booking on 10th dec 2022 to 14th dec 2022 with ID : JPSN7F5MP
But the Zoomcar host denied to give the car services,
I tried to reach out to Zoom Custome car many times through various contact numbers and through email,
but no one is responding
Instead the are asking to pay any addtional fee of 12001 / -
for late fee, not sure how the ZOOM car is frauding with me,

and if we call the customer care you cannot get thru to talk with any customer care executive, if only you hv a booking you can talk with the customer care

Dear sir, my booking ID JPSNCOEEY WHEN I REACHED that place car keys were not there completely fraudulent service I tried reaching customer care and Host also wasted my time like he'll
Please refund my money

Ticket id - 1592386 and ticket subject - Booking ID: JPSNCOJXG

Reply received

Hi KRUPA,

Please find this email with reference to your ticket id - 1592386 and ticket subject - JPSNCOJXG

As vehicle has host maintenance work, please contact to +[protected] Ahmedabad Charmi Motors), as vehicle not starting and this work comes under host maintenance & all charges to be bared by host please contact to given number

My Question to same

again If your team has gone through the situation the renter had taken vehicle drove more than 300 - 400 km after which due to no fuel and trying to start the vehicle again & again there was same issue even he had called local mechanic & given torc to vehicle and due to over load the fuel pump has been damaged.

I understand that Fuel pump is a mechanical part which has failed, due to renter negligence due to no fuel & petrol pump was damaged, this work needs to be done by the host, Now when looking towards the scenario when the same has been damaged by renter why should I bear the cost of the same as it has failed due to renter negligence ?

Thanks other windshield and cleaning work will be refunded, get me approval and directly paid to zoom car service station directly

The vehicle was not been delivered to my place even after the trip ended. It was towed by ZOOM team where in the front door glass was broken by the towing team as they were not able to unlock the vehicle through the system without intimating me, for which multiple times I had raised complaints for which ZOOM Team had not at all taken care.

To add all the above said activities were carried on without my concern which was a big issue on renter & ZOOM Team.

Hope for positive revert ASAP, So again I would like the Zoom team / renter to pay the charges rather than later reimbursing me.

Regards
Krupa

I booked a car from zoomcar. Went to the pickup location. There was no car. Wasted my time and energy. They told they will provide 100 percent refund as they were not able to provide car. I paid approx 4100rs. They took 3500 rs. What kind of looting is this? You people dint provide me car and also taking money from me. The customer care has no response and useless.
Refund me my 100% money. Order Id : JPSNCOXR6

I had booked zoom car in 2022 April. They wasted my whole day by booking wrong car in wrong place. After this they made me take cab to another place promising they will reimburse cab bill. At the end of returning the car, they also had promised to refund the fuel bill, if we top up the tank. How ever both concerns have not been met and their customer care has been tricking me for months in email. This is one of such sample reply from them. How ever i have not recieved any refund sofar.

"I understand your concern regarding the cab bill refund for the booking ID: JPSN7JT4U. We apologize for the inconvenience caused. I shall surely help you with this.

As per we promised the cab bill has been initiated to your source account on 11th July 22 and the same will get credited to your account in 5 to 7 working days from the date of refund processing. The same can be checked in the Zoomcar application."

Booked a car on Zoomcar, but when I reached the pickup location, the owner of the car stated that the car is not in a condition to be driven and has conveyed the same to Zoomcar but the company hasn’t rectified the same.
I got a charged Rs. 4200 for a car that wasn’t given to me. Tried calling the customer care and was on call for 4 hours but no revert from there side too.
Please raise this concern because Zoomcar is not helpful at all in this matter

I have reached at the car location. I called but no one is answering and no one is answering from the customer care also.
No car is present here.
What should I do?
Contact -[protected]

I have booked a car from Banglore for 6 days
But this car broke down and i was stuck in between the road with heavy traffic
I have to go somewhere important with my mother and sister i was stuck in between and have lost my money amount and this zoom car is not refunding any money and not not even giving me the call back . I have to go somewhere hut due to this i am stuck in banglore. They are just not calling and they are ignoring
Help me regarding this issue .
Car is Tiago
Number is KA06Z6732

Booking ID is JPSNCO0XD
Name - Naman kumar tewari