Zoomcar Complaints & Reviews

Refund of Rs 3951 pending since 6 months I have mailed multiple times but no response from their side.
Booking completed on 3rd may 2022.
Since then refund has not been processed.

All the tyres, music system and engine panel. As said by zoom they will compensate all the last parts lost during the booking. But now the garage person is saying that he got only approval for tyres that to 3rd grade quality and zoom support are not even responding for the remaining approvals. Garage person is saying to take back the car.

Science I was asked to pay a refundable fuel charge, I paid but Yet not refunded.

My booking ID: JPSNC7FMK

I have the transaction details.

Team - I have uploaded my driving license and documents for verification but it is still saying pending please help

It's been 3 days, my profile is not verified

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com"

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com" and my registered mobile number "[protected]"

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com" my registered mobile number [protected]

Everytime I submit my documents, it get rejected without stating any specific reason, happening from last 3 days with more than 5 attempt.

Please provide proper explanation, getting frustrated here, need to use the application

I have availed their service twice. In May I have taken on rent Kwid MT ( Petrol) bearing Registration number TN30BP5142 from 5th May2022 to 09- May-2022. On 11th July 2022 I have taken Ertiga MT Petrol.
When we dropped the first Car in May 2022, We had problem with app and unable to close it due to issue in the app. we communicate with them and no help is extended to us. To our surprise, the Customer service executive is started rejecting our calls. Finally we got it touch with them and they closed the trip from their side and confirmed that there is no additional amount to be paid.
After two months, we have taken an another car and suffered to the core. The gps sent to us for the location is not at all in the vicinity of the car. When we reached the customer executive, he argued that the location sent is correct and when we explained that there is no building in that area he disconnected the phone and despite many calls to him he is not even bothered to attend the call. Finally the owner who is renting the car has given the location. When we took the care, there was a bulge in the tyre, even we couldn’t inform this to Zoom and sent photo to the owner.
Today, we got a message from Zoom legal team ( in our India Mobile number), that there is due from us and not paying this will amount to legal action against us.
I have tried to reach the number ( mobile from abroad) no answer, I have sent a mail in the mail ID provided in this message, there is an auto reply stating that this mail is no longer available in this mail for assistance and asked us to contact through app. I have sent a whatsapp to same number from where we got this message and no reply.
Is this a fake message. If not how a company can sent claim after there months and not giving opportunity to the customer to communicate

I had booked a zoom car on 19th November 2022, and by mistake I missed my apple EarPods in the car and dropped it to the zoom car person. in a few hours in got a call from the same person stating that the original driver has found the EarPods and will give it back the next day.

I called the zoom car person the next day to follow up regarding the driver. He informed that the driver is not picking up the call anymore. I requested him to share the driver's phone number and other details with me. He confirmed that he would do that, but he did not.

Since then, we have been trying to get in touch with the zoom car, but his phone is either not reachable or switched off. We tried to contact zoom car, but no actions have been taken yet.

I have made a booking on the 6th of September 2022 8:30AM to 11:30PM
I was able to pick up the vehicle only around 12PM (~3 Hrs after pickuptime)
and returned the vehicle before 10PM(~2 Hrs before droptime) I had called the owner to come and surtendered keys to him personally as the lock wasn't working. I had paid the full amount for time booked (i.e., Rs.4067).
They had levied an additional charge of Rs.8620. I had raised multiple requests for the charges to be cleared and they only waived off Rs.5746 and have been chasing to pay a Late fee of Rs.2874 which is false. Off late they have been harrasing stating Legal Proceedings and action will be taken. Please do assist in this regard

Hello, I have an issue with Zoomcar, around one month before on (21/10/2022) I booked a car(Tata Tiago MT Petrol) Registration no. MP09CZ2527 from Zoomcar and it got an issue with their clutch plate and another mechanical parts. Then I contacted with Zoomcar agents then they said me to repair and replace the parts by own money and that money will be refunded after the end of the trip. But today it's around one month but I don't got any money till date.And till today no one contacted me about the refunds and when I call on the customer support no one gave any response to me.I have also some words with agents and CT teams who is responsible for the Indore location they told me that my refund will be initiated soon but there is no response from Zoomcar and their agents, although as per the instruction given by the agents I followed all the steps and also uploaded all the details, photos and Bill of the Repairing Costs but yet their is no response from anyone.I really annoyed by the Zoomcar and their services.I kindly requested to Zoomcar and the responsible person to please look into the matter and refund my money ASAP.

Thanks and Regards
Gaurav Kumar Lokpriya

Hllo zoom car... Please make my profile verification fast... I have to book a ride

[19 Nov 2022, 23:50 pm] After locating the car with a lot of difficulty since it was parked at a slightly different location than what gps was pointing to, we were unable to unlock the car.

We tried multiple times with both the methods primary and alternative from the app, but it kept erroring out

We tried calling customer support as it was suggesting in the app, but no executive was picking up the call.

We were unable to cancel it from our side since it says trip started. But the car is still locked.

Since we were unable to get in touch with the Zoomcar executive, we immediately dropped a mail to help.[protected]@zoomcar.com regarding the refund with all the details and screenshots of the app for the reference.

[20 Nov 2022, 9:20 am] The next day in the morning we again tried calling the Zoomcar customer support, luckily this time someone picked up. We explained the situation and also informed her that an email for the same concern has been sent from our end.

She said that the email address(help.[protected]@zoomcar.com) is not working, and asked me to upload the screenshots of the call for reaching the zoomcar support in the bills section of the app, so i did. She told me to wait 24 hours for resolution of the issue.

[21 Nov 2022, 12:22 pm] 24 hours passed, I did not receive any update from the Zoomcar, I called them again, and this time the executive have no idea what I was talking about, so I had to explain her the same thing again. This time I specifically asked her to give me a ticket number since there is no way(sms, email) for me to track my complaint.

Ticket ID: 1225180

Hi. I am in Coimbatore right now and wants to rent a car through zoomcar. I have uploaded my all documents which is mentioned in the app and waiting for verified. Still my profile is pending and I didn’t get any messages regarding verification. So i requested to verified my profile so that i can book car on rent.

I booked the car booking id: JPSN799ZB. I booked the car on and have returned the car to the owner but zoomcar is not allowing me to end my trip and charging extra even though the car is with the owner in the given time

Dear Zoomcar representative,

I was trying to get my account verified to make car reservation, I did upload all the required documents but for past 7-8 hours my account verification is still in progress.

Can you please help me to get my account verified, let me know if i am missing to get my account verified.

Please find my account details below:
Name: Imthiyaz Basha D
Phone number:[protected]

Thanks,
-Imthiyaz.

I booked a car through zoomcar for the period 12th 3:00 AM to 13th 11:30 PM, the booking id is JPSN7NEZ6 amounting to Rs. 4465. The trip was not even started as the car was not able to unlock from app, and we called the owner also in which he said that I also cannot do anything as from the Zoomcar app only you'll be able to unlock. After which we tried calling Zoomcar support also but at 3:30 AM no one was there to pick up the phone. Now Zoomcar is saying that I have driven the car and not giving me back my money.

After there was no support from anyone, we booked another car JPSN79J0C as the owner said on the call that we would get a refund for the previous booking. You can track the GPS of this car(JPSN79J0C) and see that we immediately left Delhi on 12th Morning for Nainital and we returned on 13th Night.

Also, they are asking to make additional payment of Rs. 1484 for some made up charges.

Could you kindly look at my profile verification request? I've been waiting for more than 4 days and haven't received any updates. It still shows review in progress.

There is no email address for customer service on the website.

I wrote an email to [protected]@zoomcar.in, but it bounced.