Zoomcar Complaints & Reviews

I have availed their service twice. In May I have taken on rent Kwid MT ( Petrol) bearing Registration number TN30BP5142 from 5th May2022 to 09- May-2022. On 11th July 2022 I have taken Ertiga MT Petrol.
When we dropped the first Car in May 2022, We had problem with app and unable to close it due to issue in the app. we communicate with them and no help is extended to us. To our surprise, the Customer service executive is started rejecting our calls. Finally we got it touch with them and they closed the trip from their side and confirmed that there is no additional amount to be paid.
After two months, we have taken an another car and suffered to the core. The gps sent to us for the location is not at all in the vicinity of the car. When we reached the customer executive, he argued that the location sent is correct and when we explained that there is no building in that area he disconnected the phone and despite many calls to him he is not even bothered to attend the call. Finally the owner who is renting the car has given the location. When we took the care, there was a bulge in the tyre, even we couldn’t inform this to Zoom and sent photo to the owner.
Today, we got a message from Zoom legal team ( in our India Mobile number), that there is due from us and not paying this will amount to legal action against us.
I have tried to reach the number ( mobile from abroad) no answer, I have sent a mail in the mail ID provided in this message, there is an auto reply stating that this mail is no longer available in this mail for assistance and asked us to contact through app. I have sent a whatsapp to same number from where we got this message and no reply.
Is this a fake message. If not how a company can sent claim after there months and not giving opportunity to the customer to communicate

I had booked a zoom car on 19th November 2022, and by mistake I missed my apple EarPods in the car and dropped it to the zoom car person. in a few hours in got a call from the same person stating that the original driver has found the EarPods and will give it back the next day.

I called the zoom car person the next day to follow up regarding the driver. He informed that the driver is not picking up the call anymore. I requested him to share the driver's phone number and other details with me. He confirmed that he would do that, but he did not.

Since then, we have been trying to get in touch with the zoom car, but his phone is either not reachable or switched off. We tried to contact zoom car, but no actions have been taken yet.

I have made a booking on the 6th of September 2022 8:30AM to 11:30PM
I was able to pick up the vehicle only around 12PM (~3 Hrs after pickuptime)
and returned the vehicle before 10PM(~2 Hrs before droptime) I had called the owner to come and surtendered keys to him personally as the lock wasn't working. I had paid the full amount for time booked (i.e., Rs.4067).
They had levied an additional charge of Rs.8620. I had raised multiple requests for the charges to be cleared and they only waived off Rs.5746 and have been chasing to pay a Late fee of Rs.2874 which is false. Off late they have been harrasing stating Legal Proceedings and action will be taken. Please do assist in this regard

Hello, I have an issue with Zoomcar, around one month before on (21/10/2022) I booked a car(Tata Tiago MT Petrol) Registration no. MP09CZ2527 from Zoomcar and it got an issue with their clutch plate and another mechanical parts. Then I contacted with Zoomcar agents then they said me to repair and replace the parts by own money and that money will be refunded after the end of the trip. But today it's around one month but I don't got any money till date.And till today no one contacted me about the refunds and when I call on the customer support no one gave any response to me.I have also some words with agents and CT teams who is responsible for the Indore location they told me that my refund will be initiated soon but there is no response from Zoomcar and their agents, although as per the instruction given by the agents I followed all the steps and also uploaded all the details, photos and Bill of the Repairing Costs but yet their is no response from anyone.I really annoyed by the Zoomcar and their services.I kindly requested to Zoomcar and the responsible person to please look into the matter and refund my money ASAP.

Thanks and Regards
Gaurav Kumar Lokpriya

Hllo zoom car... Please make my profile verification fast... I have to book a ride

[19 Nov 2022, 23:50 pm] After locating the car with a lot of difficulty since it was parked at a slightly different location than what gps was pointing to, we were unable to unlock the car.

We tried multiple times with both the methods primary and alternative from the app, but it kept erroring out

We tried calling customer support as it was suggesting in the app, but no executive was picking up the call.

We were unable to cancel it from our side since it says trip started. But the car is still locked.

Since we were unable to get in touch with the Zoomcar executive, we immediately dropped a mail to help.[protected]@zoomcar.com regarding the refund with all the details and screenshots of the app for the reference.

[20 Nov 2022, 9:20 am] The next day in the morning we again tried calling the Zoomcar customer support, luckily this time someone picked up. We explained the situation and also informed her that an email for the same concern has been sent from our end.

She said that the email address(help.[protected]@zoomcar.com) is not working, and asked me to upload the screenshots of the call for reaching the zoomcar support in the bills section of the app, so i did. She told me to wait 24 hours for resolution of the issue.

[21 Nov 2022, 12:22 pm] 24 hours passed, I did not receive any update from the Zoomcar, I called them again, and this time the executive have no idea what I was talking about, so I had to explain her the same thing again. This time I specifically asked her to give me a ticket number since there is no way(sms, email) for me to track my complaint.

Ticket ID: 1225180

Hi. I am in Coimbatore right now and wants to rent a car through zoomcar. I have uploaded my all documents which is mentioned in the app and waiting for verified. Still my profile is pending and I didn’t get any messages regarding verification. So i requested to verified my profile so that i can book car on rent.

I booked the car booking id: JPSN799ZB. I booked the car on and have returned the car to the owner but zoomcar is not allowing me to end my trip and charging extra even though the car is with the owner in the given time

Dear Zoomcar representative,

I was trying to get my account verified to make car reservation, I did upload all the required documents but for past 7-8 hours my account verification is still in progress.

Can you please help me to get my account verified, let me know if i am missing to get my account verified.

Please find my account details below:
Name: Imthiyaz Basha D
Phone number:[protected]

Thanks,
-Imthiyaz.

I booked a car through zoomcar for the period 12th 3:00 AM to 13th 11:30 PM, the booking id is JPSN7NEZ6 amounting to Rs. 4465. The trip was not even started as the car was not able to unlock from app, and we called the owner also in which he said that I also cannot do anything as from the Zoomcar app only you'll be able to unlock. After which we tried calling Zoomcar support also but at 3:30 AM no one was there to pick up the phone. Now Zoomcar is saying that I have driven the car and not giving me back my money.

After there was no support from anyone, we booked another car JPSN79J0C as the owner said on the call that we would get a refund for the previous booking. You can track the GPS of this car(JPSN79J0C) and see that we immediately left Delhi on 12th Morning for Nainital and we returned on 13th Night.

Also, they are asking to make additional payment of Rs. 1484 for some made up charges.

Could you kindly look at my profile verification request? I've been waiting for more than 4 days and haven't received any updates. It still shows review in progress.

There is no email address for customer service on the website.

I wrote an email to [protected]@zoomcar.in, but it bounced.

I have been forced to pay and extra amount of Rs 1513, 2 weeks after submitting the car.
I have been sent a legal notice to pay citing vehicle has been used for manner other than those agreed and acknowledged by me at the time of booking.

The owner of car has rated me 5stars and fleet executive has checked the car, fuel was 100percent . i have submitted car 4 hours prior.

I urge zoomcar to provide valid explanation or refund the amount

I had made a booking on 07 November booking ID - JPSN7NJB3.

However, at the time of arriving at the pick up location of the car, I noticed the car having been damaged all around especially the boot was dented badly that it would be difficult to close the boot once opened. It was not a desirable car to be driven for the trip I had planned for.

I did not even start the car and the manager at the site was not available too. I recorded videos and took photos of the car before leaving from there deciding not to proceed with the car.

I demand a full refund of my trip which I paid for 21546 Rs online. I have raised multiple complaints via the app and email to which I am yet to get resolutions for. Instead am getting more emails to pay additional fee for something which I have not even used!

The booking no JPSN75FAF was made on 16th Jul 07:30 AM and the drop was done on 16th Jul 11:30PM for a Maruti Swift MT petrol Car. (screenshot attached below)

Suddenly we see that zoom car has charged us an inconvenience fee for Rs 25000, against which no valid data was given. We did raise this concern to your customer support team on 27th August itself and they did raise a ticket internally and also said that they will process a refund as there was a glitch in the app. You can see in the below screenshot that it shows that a refund of Rs. 21132 is pending from zoom car itself to us (screenshot attached) which is actually balancing out the incorrect charges that Zoom Car's app is showing as per the image as you can see.

Below is the complaint ticket raised by us to zoom car on Aug 27th itself via customer care phone but we never got any revert.

https://zoomcarcom.freshdesk.com/helpdesk/tickets/1130827

Post that there was no revert anywhere from any of your team members and suddenly we are getting emails and Whatsapp about legal action unnecessarily without even a proper homework or your background check done at your end. A person called Vivek, claiming to be a legal employee from their team not providing any valid proof when asked what are the charges about when clearly Zoom car's app itself has a glitch and the same was agreed by the customer service person is harassing us by sending messages which are unwanted.

Being a regular user of ZoomCar, we have repeatedly used all possible communication channels to raise this concern to your team but could never hear back.

Please check the screenshot below which clearly shows a pending refund from your end itself of INR 21132/- which now you are expecting us to pay to Zoomcar?!

The booking amount was Rs. 2389, against which the payment has already been made. (screenshot attached below).

Please first get this checked internally before harassing your customers. Attaching all the screenshots below.

My zoomcar account has been deleted for no reason. I have tried to reach zoomcar on many occasions but there is no response from zoomcar. There is no direct way to talk to a customer executive. I have written complaints from the app too but yet no response. Due to this i'm unable to make any further bookings. Please see to my problem as try solving it as soon as possible. Thank you.

Hlo zoom car my name is sameer saifi i m the zoom car host vehicle number UP14EA9288 mobile number is [protected] ticket num is 1512292 i have complaint many tym but still i m facing same problem of not register by mistake i have deleted my account but rght now i m getting problem so plz ASAP please resolve my problem. thank you zoom car

Booking id : JPSN79PLM
we have reached give location but car is not available. Cancellation/modification is also not available. Pleas solve the issue as soon as possible or provide the full refund amount

I had booked zoom car on 25th Oct 2022, Hyundai Creta MT Diesel, having registration number DL1C Z5190.
The fastag was not working, when we called the executive he said you pay the cash and upload the bill it will be refunded.
I did the same and they denied saying that they can't refund the amount.
Herewith I am enclosing the receipt of payment for your reference.

Request you to do the needful at the earliest.

During the trip I spoke with agent to get replace the front 2 tyres. Those 2 tyres are keep loosing the air couple of times - I raise complaints to replace the tyres. Zoom agent agreed and approve the tyre replace and they said I will get refund the amount after end of my trip.

Two times car suddenly stoped in the middle of the road - I called customer care at spot and got roadside assistance and car inspected by zoom agent advice with refund of 3000 rupees during my trip.

I submitted all my bills during the signing off of the trip. Attached all bills.

It’s been 15 days since I have not gotten any kind of message or refund credit to my account.
Take this seriously and process my refund.

My booking was in month of August 16 2022, on 12 Nov 2022, I got mail from zoomcar regarding Outstanding bill pending, and they will file case against me if I will not pay, first, zoomcar do whatever you want, there no customer support call service to talk about issues, secondly I have already paid fair amount, and after my trip there was no payment backlog, I have also talked to car owner, he also told me it's a scam
Booking I'd - JPSN7E50F
Mob .no. - [protected]