Zoomcar Complaints & Reviews

I uploaded my details it has been more than 1week but my profile is not verified i want to book a car can i know the reason for not verifying my id...

I have Picked Up the car on 4th of. November till 6th of December.
On 6th of December My tyre brushed down, then I have checked for the spare tyre, that was also there in very bad condition with multiple holes.
The Zoomcar did not even check car before taking booking and providing to the user.
Then I had connected with the customer support, they told me that they will bear the 1400 charges as the tyre was in bad condition,...

Hi Team,

My booking ID is JPSNCJA1Z

I’ve reached the location but the car didn’t got unlocked with Zoomcar app, contacted the customer care but no response, felt helpless and dropped my plan of going out, very pathetic service from zoomcar, i’ve paid a lot of money for this, I don’t know how to recover this, please help me....

Hi,
I had a refund of rs. 5049 and it is still showing refund pending in the account for more than 29 days now....

I have booked a car with id- JPSNCJBF7 but the address given on app is wrong and owner is also not picking up the call. Customer service is not available and email id given is also wrong. Feeling helpless as the amount is paid in advance....

I have uploaded my documents on Tuesday and today is Friday, the profile verification is still pending. I want to book a car for next week . Please complete my verification as soon as possible so I can book a car ....

Hello Sir,

I have booked a zoom car for the time period 11PM 15th December, 2022 to 11PM 16th December, 2022. We reached at the pickup location on time to pickup the car. I was unable to unlock the car through the app, one person came and provided me the car keys, then I have started taking photos and submitted on Somme car app as part of car pick up process. After completion of pick up process, I have started the car but...

Unnecessary Charges for the service which I di not use. Also Now I am getting messages regarding legal notice they will file.

JPSN79S5J

So, Let me ask you something, do you guys seriously checked the detail about the booking. If you not then recheck and just tell me had I take the car?

I mean seriously, this is pathetic. You know what happened actually, i booked the car then before leaving I...

My booking id is JPSN766NQ . I booked a car on 3rd Nov 2:30am and dropped it off at 10:30 am and paid the amount at the time of booking and now it says i have outstanding balance of 2000 due to traffic violations. I don’t think i broke any rules and please help me against these fraudsters...

I booked a car on zoomcar on 3rd nov 2:30 am and dropped it off at 10:30 am on time and paid the amount it said at the time of booking and still it is asking me for some outstanding amount of 2000 and they are not providing me with any proof of what it is for and they are harassing me daily and now they said they will file legal case against me on whatsapp. i am providing with proof of the booking and the amount paid and still it’s asking...

On 27th November, I made a booking (booking IDJPSNCC7SG) from the ISRO layout. The booking was made to drop a family member to the airport.

However, when I received the car, the key was missing, and the car was in extremely dirty condition even though Zoomcar claims a 32 touch-point cleaning which was clearly not done.

I had to wait an additional 30 minutes on the road for the keys, which were finally delivered...

My first experience with zoom cars
Booked kuv for 1 week paying 11k change up-front from Ahmedabad booking id JPSNCCBXZ (airport pick up).
Someone from zoom picked us up from airport and took us to the zoom parking space. The car was dirty but we still said ok as we did not want to spoil the trip And started at around 1130 on 10 dec
After driving for 2.5 hrs at 124 pm the owner of the car Deep jani called up and said...

Booking ID - JPSN7NQ7Y

refund for no service taken.

We booked a Zoom car for our outstation trip. date 5th Nov 2022. payment made - 3392.

we picked up the car and took it and soon we realized that the car was not in good condition and needs Servicing

We gave a call to customer care and They asked us to drop the car which we did within 1 hour of Pickup. It was told to us that the...

We had booked a zoomcar for a Outsation trip. We picked up the car and soon after we realized that the car was not in good condition and needs Servicing. We immediately connected with the customer care and they told us to drop the car. They said they will inspect the car and refund the money basis the result.

We have been following up with them but there has been no Revert and we we received a msg for trip end the extra amount...

I have uploaded the necessary documents for profile verification in zoom car on 9th December 2022, but until today (14th dec 2022) it is not yet verified...

My booking ID is JPSN7N4X9. The tyre burst just after driving for 30kms. Me and my family were lucky that this happened on small road when we were moving slowly. I can't think what would have been the case if this happened on highway when we will be going at 80KMPH. Then when I tried to change the spare wheel, found that spare wheel is not fitting the axle. We had lot of long calls with breakdown support. Then I found a nearby MRF tyre store,...

Order ID : JPSNCIO2Z

Hi,

I booked a car on Zoomcars from 10th Dec to 11th Dec. There was a damage from my end and as I opted for damage protection plan I was not asked for damage charges instead they posted inconvenience charges of 15000. When I ask Zoomcar customer care he says Stepney and toolkit was missing. Zoom car host tricked me here as car was not unlocking by app he asked my phone and uploaded pictures...

Recently I booked a self driven car from Zoom Car. I made the payment of Rs 5499 in advance. I had booked Toyota Glanza (DL10CN8304) Booking Id is JPSNCIL9N. My pickup time was 8:00 PM. I had reached there on time I completed the process o[censored]ploading photos and when I was trying to unlock car using my phone (Car unlock using Zoom app to make pickup easier) it wasn't unlocking. I had tried multiple times but still it was not opening. I had...

My friend used my driving licence on his zoom car account. But, no option there to remove my driving licence from there. So, that he can't missuse my dl again without my permission.
So that we can safe ourself and as well as zoom property.
But, m too worried about it.
Kindly, give a reply with a positive solution.
My gmail id [protected]@gmail.com
Get me a reply...

Hi. I am in delhi right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent. I have one page dl that is provided by my district rto. And i have uploaded the same....