Zoomcar Complaints & Reviews

My refueling fuel charges calculations goes as.

Start time - car fuel is on 80%
Car fuel tank capacity - 37 litres
As per 80 % = 37*80% = 29.6 litres.

End fuel 75% = 27.7litres.

Difference 1.9 litres. *106rs = 201.4rs.

This is correct calculation.

They first told me to pay 477 rs. Then u disputed now they are telling me to pay 717 rs to do fraud. I done several emails and some bunch of lasy people seating there they even do not read the msg.

I am attaching screenshots look at that.

This mr. Tushar on email support changing start fuel percentage as per his choice. He is telling whatever comes to his mind. And looting more money.

I'm unable to open the app and use it as I was trying to update my DL.

I would like to update my DL as it is my wife's DL that was uploaded when mine was not accepted, and the account is in her name (Anamika Gupta) but the phone no is [protected] which is mine for the account. I would like to change this but cannot upload a new DL and change my name and gender. I have registered my wife's account separately under her mobile [protected]) and DL so we can be co-drivers.

But now I'm not able to access either of our accounts.

Kindly assist me as I would like to make a new booking for an upcoming trip.

Thanks for your help.

Regards,
Sunil Pappu
[protected]

- picked up car with 30% fuel as per indicator 13/01/23 around 7:30pm
- filled 30.02 litre of fuel at 13/01/23 21:39
- car broke down(pickup loss) and reported on 14/01/23 approximately 2:30
- somehow drove slowly with low pickup towards home
- filled fuel 2.83 litres at 14/01/23
- parked car after zoomcar customer support advised towing arrangement and took pictures of odometer with 85% fuel clearly visible at 14/01/23 3:18
- car got towed for repair

Odometer start: 56729
Odometer end: 58885 (confirmation to leave the car and towing arrangements done by zoomcar support)
Total KMs Driven: 156
Fuel Filled: 32.85
Fuel start: 30% (as per indicator at start trip)
Fuel end: 85% (as per indicator at end trip)

Expectation: Refund for excess fuel as you cannot take my 32.85 litres of fuel for driving 156kms

Hi Team,

I have not completed all the formalities for registering my car with zoom car host program.
I don't know why I have received the payment amount for this month. Can you please help me with two things:

1-I have not registered on zoom car host so no amount will be paid from my side.

2- Please Remove my vehicle from zoom car host program asap.

Vehicle number : UP 60Ak4747

Hello, I had made a booking for an automatic Swift but was given a manual instead. When i reached out to the support immediately they told the difference amount will be refunded when I return the car. I reached out to them as instructed but it's been over 2 weeks and their email support simply ignores my email. Extremely disappointed with their terrible support. Attaching all necessary documents and email trail for your reference.

Dear team My car number is DL4CAY2991 Baleno my car has not come back from last booking I have also raised ticket for this Ticket I’d is 1508778 but I am not getting any strong reply from your side that when will I get my car back I request you either give me my car Or give me the value of my car else I will have to file a complaint against Zoomcar

Hi Zoom car team,

I booked a Honda Amaze car. Booking ID: JPSNCK8R7 from 31 Dec (10:00 am) to 4 Jan (11:00 am).

The car was handed over within the time limit. I am looking at the cashback as no cashback is received per the driver's score.

Kindly check the screenshot (attached) and note that as mentioned the score is better than 80% of drivers in Bhuvneshwar and as clearly mentioned I am eligible for a 50% CASHBACK.

Kindly refund 50% of the cashback at the earliest!!

Reena Kapoor

I have given my car on zoom car
With booking I'd JPSNCLIOB

As they were facing app issue I was not able to update details related to fuel for this i immediately raise concern to zoomcar with all relevant attachment

They rply that when booking will get complete we will update

After completion of booking i again raised the issue now they not considering stating that it cannot be done

This is fraud and cheating as from my side I already updated the issue faced

Please help to get this issue solve as they are not giving any positive reply

Details for booking
Booking I'd -JPSNCLIOB
Fuel given at time of booking report with attachment to them was 55%

Customer returned fuel reading was on zero level
This also send to company with attachment

Please do the needful

Sudhakar upadhyay

Hi. I want to rent a car through zoomcar. I have uploaded all the necessary documents and it's been 3+ days and still shows review in progress. I want to rent a car urgently so I request zoomcar team to help process my profile verification ASAP.

BOOKING ID- JPS69MDH9

I am being asked to pay 1466rs before starting my next trip.
The charges are being termed as excess kms fee and toll charges, but the car i used had unlimited kms and free toll charges.
So on what basis am i asked to pay this amount?
If this is a scam then this needs to be reported to consumer court.
Please advise how would you like to proceed.
Thanks

I had a booking with zoomcar for Ahemdabad airport.They charged extra for terminal delivery and the car was booked, Swift dzire.I reached the airport in the morning to realise the car is no where near the airport and is away 6 kilometres from the airport.I had to walk since the application was showing 1.5 km away later realising that the car was 6 kms away at some pay and park.Somehow managed to reach the location to find the car allotted to me is a wreck, accident vehicle, it was all dented and dirty covered in dust and bumper almost about to fall.When I call customer service the executive is telling me please get it repaired we will pay u, this is the kind of response that I get and moreover the call was disconnected purposely twice, these guys wasted 2 hours just to allott another car and I had to miss my important meeting.highy incompetent service executives and poor service going to complaint on consumer portal.

Car not handed over to me
Amigo Ticket ID :896443
No Downtime Provided
No resolution till Now and no response

I am paying EMI Even Now

Such a fraud service

The Car i booked got cancelled a few hours before the trip. When i choose the alternate car it showed Manual transmission and when i confirmed the booking it now shows Automatic one. I am now within 4 hrs of my Trip so i am not able to modify the car now.
Please provide a solution as soon as possible so that i can change my car to Manual.
Second problem is the same car shown 29k Driven. After booking it shows 290k Driven. This must be very old car then.
Please check.

Screenshots from whatsapp are attached

Booking ID: JPSNCZSRE
Car Name: Renault Triber
Trip Start time : 2.00pm of 10th January, 2023

I have done last six months for two Zoom trips where I have had bad experiences and had to cancel the trip but the refund is still pending.

The trip details are as follows:

a) JPSNCJWW2: Trip was from 16th Dec to 18th Dec. It was cancelled as it was a CNG vehicle and had luggage which couldn't be carried. The status still says Refund initiated but no update.

b) JPSN7RZSR: Trip was from 9th Jun to 18th Jun but it was cancelled as our original vehicle was not available and the option provided was not good enough for the trip. The status still shows Refund pending even after 6 months.

My account has been blacklisted without reason.
Mail Id: [protected]@gmail.com
Phone No.: [protected]

I have a Booking with Id JPSNCZ21V but zoomcar rejected my documents stating of multiple profiles.I have tried to contact them but there is no response I am not able to talk to their executives either.

Hi. I am in Pune right now and wants to rent a car through zoomcar. I have uploaded dl and uid a few weeks ago and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent.

We have booked a car they took my money of ₹1967 and now rejected my license and took my money

After having completed my zoomcar trip off ID JPSNCIW34 and having paid all the necessary amount for the same, I recieved notification for an outstanding due amount on the same booking a ouple days later. The Outstanding amount was labelled "Inconvinence Fees" with value of 28782 INR and no other details have been provided after that. That is a huge amount to take as inconvinience fee without any explaination or fee breakup. Please Explain the same to me

I have booked a zoomcar on 30th Dec, 7:00 AM- 2nd Jan 12.00 AM
This cost me 9997 rupees

Booking ID : JPSNCKCBX

The booking was cancelled by the zoomcar just 20 mins before the start on the journey

I have not yet received the refund and neither am i able to contact the zoomcar
there is no email mentioned on the site to drop a mail

They have no support and no call back system and since i have made payment through credit card i am in terrible condition and even have to pay interest for the same