Zoomcar Complaints & Reviews

My booking ID is JPSN7N4X9. The tyre burst just after driving for 30kms. Me and my family were lucky that this happened on small road when we were moving slowly. I can't think what would have been the case if this happened on highway when we will be going at 80KMPH. Then when I tried to change the spare wheel, found that spare wheel is not fitting the axle. We had lot of long calls with breakdown support. Then I found a nearby MRF tyre store, got a new tyre changed. It costed me 4500. Then cancelled my trip and returned the vehicle. I was told to upload the bill and other photos. I did all that was asked for. For a week when I didn't get any update, I sent a mail through my registered email [protected]@yahoo.com. I got reply that they will need 3-5 working days to get the status and decide on refund. Even after more than a week I didn't get reply. When I tried to call, someone picked up the call and mentioned I will get update in 24 hours. That also didn't happen. Now when I try to call from my registered mobile number to your support, I get a automatic reply saying "No booking active now with this number". Attaching the images once again of the issue. I am not sure any good update would come from you guys. It is my mistake to have used your service. If this was in any other country they would be in a big trouble by now for all the mess you caused to me. Actually I expect refund for my booking as well. I did for 2 days for 400+ KMS, but used it for 50 kms. The car condition was not proper. They are supposed to do the required checks. The interiors and exteriors were fine. But how will I know the state of tyres and spare wheel.

Order ID : JPSNCIO2Z

Hi,

I booked a car on Zoomcars from 10th Dec to 11th Dec. There was a damage from my end and as I opted for damage protection plan I was not asked for damage charges instead they posted inconvenience charges of 15000. When I ask Zoomcar customer care he says Stepney and toolkit was missing. Zoom car host tricked me here as car was not unlocking by app he asked my phone and uploaded pictures without my permission and started the trip. Also while ending the trip he did the same thing as damage is there he told he will click it properly and uploaded. Now after a day he says things are missing. Using false allegations Zoomcar and their Hosts looting money from their customers. It effects my respect too I am a software engineer and earn enough why would I take a Stepney and tool kit ? I am not willing pay except the fuel charges which is 355 and damage protection charges if any.

Recently I booked a self driven car from Zoom Car. I made the payment of Rs 5499 in advance. I had booked Toyota Glanza (DL10CN8304) Booking Id is JPSNCIL9N. My pickup time was 8:00 PM. I had reached there on time I completed the process o[censored]ploading photos and when I was trying to unlock car using my phone (Car unlock using Zoom app to make pickup easier) it wasn't unlocking. I had tried multiple times but still it was not opening. I had tried calling customer service multiple times but no one responded to my call. As the car was parked in Metro Parking at Kirti Nagar Metro station so I contacted the parking employees they told me that multiple people had tried to unlock this car but none of them was successful. It is a type of scam going on by zoom car where they give such cars which don't unlock and they still charge there customers full amount. So I came back home and wrote an email asking for refund. But as usual I haven't got any reply from there side. A strict action should be taken against Zoom car as they have mentally harassed me. I had some urgent work but due to there negligence I wasn't unable to reach there. I am attaching some proofs about how many I tried contacting them

My friend used my driving licence on his zoom car account. But, no option there to remove my driving licence from there. So, that he can't missuse my dl again without my permission.
So that we can safe ourself and as well as zoom property.
But, m too worried about it.
Kindly, give a reply with a positive solution.
My gmail id [protected]@gmail.com
Get me a reply

Hi. I am in delhi right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent. I have one page dl that is provided by my district rto. And i have uploaded the same.

For My booking JPS64T9HJ dated 18th October 2018, Zoomcar App is displaying an outstanding balance of ₹200.

For which, I had made the payment twice with UPI reference no[protected] and[protected] on 13.08.2022.

And we have also received success transaction email from Zoomcar, still it is displaying as outstanding for the trip.

Refer the booking id Zoom car operating Service center not found while charging 14000/- by me there is no update.

i request customer care service to refund the money he is using abusive language

Pls registered my complaint and return moey

Car not provided on the day of pickup

I booked the car from this app on 10th dec 22, on the day of pickup the car was not found on the given address, there was no contact of the owner and zoom car customer care couldn’t care less as I constantly tried to reach them but no one answered the call for about an hour

My name is Sarath Chandra and my registered mobile number is [protected].I have a booking in Kochi from 9th 8am to 13th 8pm. However There was no car at the pickup location this morning 8 am, when enquired the car was at a different location that is far.Hence i was allocated another car (Baleno) at different location and was told new car and location will be updated after 5 min. When I went there i was told that car is not available . Now I had to goto the 1st booked car at said location .I was roaming half of Kochi on cabs wasting lot of time and money.This caused lot of stress as I had 5 days trip planned with the car. Customer care simple says sorry for trouble and do you want to canCel the trip without giving any alternative. I need compensation for the mental agony and stress i have gone through.
Regards,
Sarath

I ordered a zoom car because I was having a appointment with Doctor in Tamil Nadu because of your zoomcar management the car was not unlocking by the zoom car app and I missed my appointment with the doctor so I appel a compensation of 50000 from zoom car because of irresponsibility of zoomcar

As you can see I had booked MG hector plus sharp AT petrol on 29th may 2022. As all zoomcar and other users know in these app or to book rental cars you have to make full payment first to complete the booking, so thats what i did by paying ₹6600 to book MG hector. After months I receive email stating to clear my dues or legal action will be taken and in the app in my trips section it shows that i have only paid ₹3845 to book the car which is not really possible.

They cancelled the booking themselves and refunded the amount the took from me.they are frauds

I book a car from zoom because I was having a appointment of doctor I went to car in the morning at 5am an tired to unlock the car from zoom app i tired many times but the car was not unlocking so I'm trying to call Zoomcar customer care service us not answering my calls an nor helping me out so I need a comparison of rupees 50, 000 because zoomcar is responsible for the cars what they havd an the car condition is very bad there ...

Please verify my profile as i have needed in urgently zoom car for delhi only.

I tried verifying my profile multiple times on zoomcar with all the genuine documents but it didn't get verified and I have applied it again but since 4 days it's showing pending please resolve the issue. I tried contacting customer care but nobody picks up

I have booked a car on zoomcar for a trip. I have uploaded all the relevent documents for my profile verifiaction. Since it has been 2 weeks that my profile is till pending for verification. I have trued several times through call or emailing them, but could not reach out to them. I want an update for my verification and this trip is very crutial for me. I do not want this trip to get cancelled by any chance...

I have booked a car for my trip. For my verification, I have uploaded all my relevent information. Since it has been 1 week that the verification process is going on and there is still no update. As well as I tried contacting customer service of zoomcar, and everytime failed to contact them. Emailed at [protected]@zoomcar.com as well as [protected]@zoomcar.com, but got just automated emails.

I don't want this booking to get cancelled as this is a very crutial trip for me.

Fastag was inactive, refund request was raised for toll charges with fine paid in cash, all documents were submitted and multiple follow-ups requests were raised. After the initial response there are not updates.

I have raised multiple mails and requests for toll refund but after initial response there's no further communication and refund is not credited even after 2 months. As fastag was inactive I was assured that the exyra amount that I pay in cash will be refunded