Zoomcar Complaints & Reviews

Hi have booking on zoom on 6th December upto 7th December and before picking vehicle all amounts are clear but now after dropping off its shoe outstanding amount of 3056.
Don’t know why?

I booked a self drive car from goibibo app of Kwid car for 1st dec. 2022 @ 12.00pm from pay and park, behind bhanu sagar theatre, Nr. Kalyan railway station, Kalyan (w.) i reached the above address on 1st dec. 2022 on 11.50 & searched for the car but the car which i booked (Kwid) was not available at the location. I called to ur customer care team for the same & they transferred my to zoom customer care and they told me “Sorry, but your booked car is not available now we’ll arrange u some other car but from another pickup location. I was helpless cause i had my reservations at hotel so i agreed for that and then they booked Aura for me and the pickup location was in some society in raunak city, Khadakpada, Kalyan (w.) i got the message and location link regarding the same so i went on that location. After reaching there i searched for the car and found it but when i opened the goibibo app to unlock the car there was no update of the car it was still showing the booking for kwid i again called the customer care and again they transferred my call to zoom team i told them the issue and they said “Sorry we are not able to book your car because of some technical glitch” o argued with them over the phone as i was already getting late. Then they said “we can’t book a car for u so we can cancel your booking and give you full refund.” I was shocked hearing that cause I booked the car almost a 20-25 days prior. I said “i don’t want any refunds, i booked a car so i want it.” After arguing for some time they said “we can book a baleno for you but the pickup location is different.” Again I agreed for that cause I needed the car. So again the booked a baleno for me and sent me car details & location. I wanted to be sure about that so I asked them to wait & opened the goibibo app and checked the booking but there still wasn’t any update in the app i told them the same so they said “it’s the app issue that you can’t see ur updated booking please uninstall the app & reinstall it and check. Your booking is confirmed from our end.” I again asked them to wait till i do the process & i uninstalled the app & started installing agin but that lady (zoom customer care executive) was so impatient she was saying “it’ll take time sir you can disconnect the call.” I said i want to be sure this time so wait till i complete the process. That lady requested me 2-3 times to disconnect the call while i was processing but I didn’t; and when i signed up in goibibo app again after reinstalling it and checked for the booking the result was same. There wasn’t any update in my booking. I told her the same she said, “ sir you please go to the location and call goibibo they’ll help u with it.” Disappointedly i said okay and again travelled to the new location which I received. I reached there & found the vehicle and again checked the app hoping for updates but again disappointed i again uninstalled the app and reinstalled it and checked again and thankfully the car’s number was updated but the car name, pickup location was same which i booked the first (Kwid). Then i proceed to unlock the car and filled the checklist. The car unlocked but there wasn’t any key in the car again disappointed and now i was frustrated i again called the customer support the transferred my call to zoom i told them there is no key inside the car i asked for the owners number but they refused to give me saying it’s against our policy. Then the put me on hold & took the owner on conference call. Owner said “I will bring the keys to you.” I agreed. And disconnect the call & waited for the owner. Owner came after 10-15 mins and gave me the key. I complained him about the vehicle is not cleaned from inside. It was dusty(inside) cigarette ash all over the vehicle, peanuts in doors bottle stand, overall it was messy. Then he cleaned the floor mats & removed the peanuts and said “u guys only use the vehicle I don’t even use it. Adjust for this time. “ i was shocked with his answer but didn’t said anything as i was already late. I said “at-least give me a cloth to clean the dust from dashboard.” He gave me the cloth i cleaned the dust and started the vehicle and the first thing i see is the fuel indicator light was on and the meter showing empty sign. I asked the owner about the fuel as I selected with fuel option. He said “we never fill the tank as every one brings back the vehicle with empty tank. I don’t know what option u selected call the customer support for that.” he added “go to the fuel station first and then proceed on your route.”i said okay and started my trip at 2.00 pm 2 hours late than my booking time. Adding more half hour at fuel station and returning to my home to pick my family. So practically i started my actual trip at 2.45 pm my hotel check in time was 2pm. And I checked in at 4.15 pm.

And that wasn’t all…

When I returned from my trip i reached to the dropping point @10.40pm parked the vehicle and started filling the checklist but while uploading the toll receipt there was an option to select the state and there was only two states showing Andhra pradesh and Kerala 😓 which again forced me to call the customer support and again i called and told the issue again they said please be on line we’ll connect your call to zoom i waited for almost 5-10 mins on hold but goibibo executive said “Sorry, we can’t connect your call to zoom please disconnect the call so i can drop them an email and they’ll contact you” so i asked him what should i do till then and it was already 11.30pm he said “please wait in the vehicle till u receive the call” (i was already so tired and just wanted to go home and sleep) i said sir it’s just a small concern u take my complaint and later update it to the zoom team. He said, “we can’t do that. Only zoom team will help u with this please wait for their call.” I got angry and said try connecting them again then again he put me on hold for some time but couldn’t connect with them. I again requested him to take my complaint and let me finish the process with selecting any one state from the list. But again he refused. Then I asked him to connect me with his supervisor again he put me on hold and after some time said “sorry, the supervisor is busy on another call I can’t connect you with him now” and again insisted to disconnect the call i was so frustrated that time and said “ jo karna he jaldi karo” and disconnected the call. After disconnecting the call I waited for 15-20 mins in car (for such a small concern) but didn’t received any call from zoom so i selected andhra pradesh and proceed to lock the vehicle. I locked the vehicle and left. (Reached home @ midnight 12.10am)

So i demand the full refund of my booking plus the expenses of fuel and toll for all the inconvenience caused by goibibo and zoom. Otherwise I’ll take the legal action against both the companies and both the companies will be responsible for it.

Booking ID : JPSNCCB1E
Car Details : Maruti Dzire MT petrol GJLB8543

I made a booking of a car Maruti Dzire MT petrol GJLB8543 for a round trip from 04-Dec-2022 1AM to 04-Dec-2022 11:30 PM.
As per guidelines provided by zoomcar app i reached at the location 30 minutes earlier but the car was not there. I searched all the nearest area where location of car was showing but the car was not parked there, and i continuously called customer care but they also did not received my call and from 1AM it shows that trip is already started.
HOW AM I SUPPOSE TO GET THE CAR.
IT'S ALREADY SHOWING THAT THE TRIP WAS STARTED EVEN I DIDN'T FOUND THE CAR.
Also there is no contact number of the host of that car.
Host name is Hardik Bhatt.

Please do needful and refund my money as soon as possible.

Booking ID: JPSNCCYCG
The car rented from Bangalore for 2 days (2nd December 2022 to 3rd December 2022) did not have fastag. The fastag was blacklisted and so I had to pay in cash at tolls with an extra charge (penalty) for the non-availability of the fastag.
I paid Rs. 1170 as a penalty for a total of Rs. 2340 in fastag bills. Please find attached fastag bills for details.
Please find attached the fastag bills.

I request a refund of Rs. 1170 from Zoomcar.

Why am I blacklisted without giving a reason and my profile verification is pending for awhile now.

Please resolve this issue ASAP!

Regards
Ram

I have created a account on zoomcar as my dad want to rent car from Chennai for his business visit for 3 days. So i submitted all the documents for verification but the account is not yet verified the documents. It shows that it is in progress. Please help with the issue

Hi. I am in Mumbai right now and wants to rent a car through zoomcar. I have uploaded dl and uid yesterday and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent.email ID #[protected]@gmail.com
Mob Num#[protected] for your reference

I had booked a 7 seater Honda Mobilio for 26th Nov 2022 from morning 4am to night 11 pm for Rs.4, 493/- including Booking tariff, damage protection fee and platform fee. We are a group of 7 students doing M.Tech. in Defence Institute of Advanced Technology, Pune. We planned to go on a trip to lavasa city and Lonavala. Initially when I started the trip the fuel was 65%.
We started to Lavasa. Near Lavasa it's a steep road and we encountered that the clutch is not supporting. We released complete clutch but even then the car's moment was very slow and we also got some burnt smell. I raised a ticket from zoomcar app help and support group immediately but no one called back or did anything. Anyway we slowly managed to reach hill top and we spend a beautiful time in Lavasa City.
After that at 2pm we started from Lavasa to Lonavala. We reached Talegoan Toll gate. There the car's fast tag came as Blacklist due to insufficient balance. So we are charged 2 times of the toll fee i.e., Rs.540/-. We paid it through our credit card, we got the receipt and I uploaded that bill in the zoomcar app so that they will verify and refund it.
About 5 pm we were like 20km away to reach Lonavala. But now the clutch was completely not working. The clutch plate was totally worn out. We were on Express way at YCEW-73/800. We managed to park the car on the side of the express way. We tried again to move the car. Engine is working fine, but clutch was worn out and car was not moving even after releasing clutch completely. Again I raised a complaint in help and support section in zoomcar app, but no response.
Now we were on the middle of express way, nowhere to go, no one is responding from the zoomcar help and support section. We started looking for zoomcar customer care contact number. We got one [protected]. At 5:17 pm I called them. After 6 min in waiting in call we are connected to one support executive. We described our breakdown issue. He said he has raised a ticket to the mechanic department and they would call back in 30 minutes.
At 5.51 pm I got a call from [protected] zoomcar mechanic department. I explained my issue, they said me to leave the car there on road side and we can go. I asked them how can we go, we were stuck there in the middle of an express way and we can't get any means of transport to go back, so please arrange something like another vehicle nearby so that we could go back to our college. They simply said they can't. For 17 minutes we were on call and I explained them how our situation is in the middle of nowhere. But they insisted only to leave the car there and go back however we can. They sound like don't even care about how can we 7 people including 3 ladies go back from the middle of an express way. The least they could do is to just provide another vehicle so that we can reach our place safe. But they didn't do it.
At 6:22 pm I've got a mail from host.support.[protected]@zoomcar.com zc.pune.[protected]@zoomcar.com to share the current location and all sides images of the vehicle. I replied the mail with the location link and images of the vehicle. 35% fuel is left in the vehicle. At 6:44 they called again and told to keep the car keys inside the dashboard so that they would lock the car from their side. I did it. The car was locked by them.
Then we were on road and don't know how to go back. We tried for ola, it showed they don't serve that location. We tried Uber, no driver accepted our request. We tried to stop busses going that way so that we could atleast go to a nearest public transport. No one stopped.
It's getting late and it's almost 7:30 pm. We all were tired and hungry. No place to sit, no shops nearby to buy something to eat, no idea what to do and how to reach hostel. Some private car towing people who roam around on that express way saw the car and stopped. They said that they could take the vehicle to their mechanical shop and get it repaired. But we denied saying that it's not our own vehicle, we already informed to zoomcar authorities and they would take care. We told them our situation and asked them if they could provide any transport to reach our place. They said they could, but we are 7 in total. So we all can't fit in one vehicle. They would provide 2 vehicles with a driver so that we could reach our place and they could come back. But they demanded for Rs.500/- per person initially. That is Rs.3500/- in total. We again requested them to reduce some amount as we are students and also we already paid so much money on the zoomcar vehicle booking. They agreed and made it to Rs.450/- per person and it would not be made any less. In that situation we had to agree otherwise there is no other way. So we paid Rs.3150/- in total and reached our place
by 11:00pm on their private cars.
The next day after the trip ended in the app, it showed that I have to pay outstanding amount of Rs.987/- for refueling fee.
We were at a complete loss, we paid Rs.540/- toll fee, we didn't use all the hours of our trip due to breakdown, 5 hours were still unused, we starved on road because of their (zoomcar) inefficiency of customer service and irresponsible car maintenance. We didn't even complete our plan of reading Lonavala and spend time there. Instead we spend Rs.3, 150/- extra on a private cab to reach home, now we have to pay again Rs.987/- towards refueling fee. They are totally looting us. I raised a ticket again on this demanding I am the one who should be getting a refund and also a compensation because of the worst experience I had due to their service. But they kept on sending regular mails and texts about the outstanding amount of Rs.987/-.

I am liable for refund of compensation.
I demand my refund of Rs.540/- toll fee charges, Rs.3150/- for return cab charges, refund o[censored]nused hours of the trip and also a compensation for the worst experience and hardships we faced due to zoomcar's ill sevice.

Booking ID: JPSNC7WQI
Name:. Jampani Kashyap
Car: Honda Mobilio
Date : 26/11/2022

Dear Sir,

Further to the email, i had stated before that i had dropped the vehicle before time i.e 20th Nov 2021 7 :44 PM also i had refilled the petrol for Rs 1000/-

It had been almost 1 hr i tried to unlock the car the same was not happening and even there was no response from customer care it was busy till 10 30 PM and even busy next day, one of the weakest call center i have ever seen no body called even after next day

I had been recorded the call history where in had tried to reach you, it was about to miss my flight even after reaching bangalore unable to speak to customer care

At last on Monday one of the executives took conplaint and opened up the check out of zoom

The issue is related to app, showing multiple locations and not getting check out, no support from customer care and the fleet no which was displayed also not replied i also had 13000 credits in my account now you have send bill claiming for late payment charges


I request to refund my petrol charges and also my credit points of 13000

It would be great if you reply me immediately on the said matter before reaching the consumer court

Hi
I have submitted all required documents and details for zoomcar profile verification but there is no response from your side.kindly verify my profile or let me know if there is any more information required to submit.

ID: JPSNCCJXS
My trip time supposed to be end at 10 pm on 28th November. I drop the car at its given location at 9:30 pm on 28th November. I started the end trip process and in last app is asking some fleet otp which should be provided by someone but there was no one or no contact details so that I can contact him. In the app it was showing that if you end checklist while dropping we get some reward but that is optional so I ended up till summary page and put keys inside the car and lock the doors.
After couple of hours I noticed that trip is still ongoing and it will cost us extra charges so I again rush back to drop location, what I saw was that the spot where I park the car, car was not there, it was parked to opposite side of the road, that simply means that owner parked that car. My concern is that if in case something happens with that car will come to my responsibility as it is still ongoing trip.

Refund of Rs 3951 pending since 6 months I have mailed multiple times but no response from their side.
Booking completed on 3rd may 2022.
Since then refund has not been processed.

All the tyres, music system and engine panel. As said by zoom they will compensate all the last parts lost during the booking. But now the garage person is saying that he got only approval for tyres that to 3rd grade quality and zoom support are not even responding for the remaining approvals. Garage person is saying to take back the car.

Science I was asked to pay a refundable fuel charge, I paid but Yet not refunded.

My booking ID: JPSNC7FMK

I have the transaction details.

Team - I have uploaded my driving license and documents for verification but it is still saying pending please help

It's been 3 days, my profile is not verified

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com"

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com" and my registered mobile number "[protected]"

Being a regular client in zoom car, You guy's all of a sudden black listed by driving licence prior to the booking date. Made an advanced booking how come you guy's just cancelled the booking before the trip i really don't understand. Made numerous calls to the customer support but the way you guy's responded to me is just very much unprofessional. Do make a check if one blue moon comes what's actually going on my email id "[protected]@gmail.com" my registered mobile number [protected]

Everytime I submit my documents, it get rejected without stating any specific reason, happening from last 3 days with more than 5 attempt.

Please provide proper explanation, getting frustrated here, need to use the application