Zoomcar Complaints & Reviews

For My booking JPS64T9HJ dated 18th October 2018, Zoomcar App is displaying an outstanding balance of ₹200.

For which, I had made the payment twice with UPI reference no[protected] and[protected] on 13.08.2022.

And we have also received success transaction email from Zoomcar, still it is displaying as outstanding for the trip.

Refer the booking id Zoom car operating Service center not found while charging 14000/- by me there is no update.

i request customer care service to refund the money he is using abusive language

Pls registered my complaint and return moey

Car not provided on the day of pickup

I booked the car from this app on 10th dec 22, on the day of pickup the car was not found on the given address, there was no contact of the owner and zoom car customer care couldn’t care less as I constantly tried to reach them but no one answered the call for about an hour

My name is Sarath Chandra and my registered mobile number is [protected].I have a booking in Kochi from 9th 8am to 13th 8pm. However There was no car at the pickup location this morning 8 am, when enquired the car was at a different location that is far.Hence i was allocated another car (Baleno) at different location and was told new car and location will be updated after 5 min. When I went there i was told that car is not available . Now I had to goto the 1st booked car at said location .I was roaming half of Kochi on cabs wasting lot of time and money.This caused lot of stress as I had 5 days trip planned with the car. Customer care simple says sorry for trouble and do you want to canCel the trip without giving any alternative. I need compensation for the mental agony and stress i have gone through.
Regards,
Sarath

I ordered a zoom car because I was having a appointment with Doctor in Tamil Nadu because of your zoomcar management the car was not unlocking by the zoom car app and I missed my appointment with the doctor so I appel a compensation of 50000 from zoom car because of irresponsibility of zoomcar

As you can see I had booked MG hector plus sharp AT petrol on 29th may 2022. As all zoomcar and other users know in these app or to book rental cars you have to make full payment first to complete the booking, so thats what i did by paying ₹6600 to book MG hector. After months I receive email stating to clear my dues or legal action will be taken and in the app in my trips section it shows that i have only paid ₹3845 to book the car which is not really possible.

They cancelled the booking themselves and refunded the amount the took from me.they are frauds

I book a car from zoom because I was having a appointment of doctor I went to car in the morning at 5am an tired to unlock the car from zoom app i tired many times but the car was not unlocking so I'm trying to call Zoomcar customer care service us not answering my calls an nor helping me out so I need a comparison of rupees 50, 000 because zoomcar is responsible for the cars what they havd an the car condition is very bad there ...

Please verify my profile as i have needed in urgently zoom car for delhi only.

I tried verifying my profile multiple times on zoomcar with all the genuine documents but it didn't get verified and I have applied it again but since 4 days it's showing pending please resolve the issue. I tried contacting customer care but nobody picks up

I have booked a car on zoomcar for a trip. I have uploaded all the relevent documents for my profile verifiaction. Since it has been 2 weeks that my profile is till pending for verification. I have trued several times through call or emailing them, but could not reach out to them. I want an update for my verification and this trip is very crutial for me. I do not want this trip to get cancelled by any chance...

I have booked a car for my trip. For my verification, I have uploaded all my relevent information. Since it has been 1 week that the verification process is going on and there is still no update. As well as I tried contacting customer service of zoomcar, and everytime failed to contact them. Emailed at [protected]@zoomcar.com as well as [protected]@zoomcar.com, but got just automated emails.

I don't want this booking to get cancelled as this is a very crutial trip for me.

Fastag was inactive, refund request was raised for toll charges with fine paid in cash, all documents were submitted and multiple follow-ups requests were raised. After the initial response there are not updates.

I have raised multiple mails and requests for toll refund but after initial response there's no further communication and refund is not credited even after 2 months. As fastag was inactive I was assured that the exyra amount that I pay in cash will be refunded

Hi have booking on zoom on 6th December upto 7th December and before picking vehicle all amounts are clear but now after dropping off its shoe outstanding amount of 3056.
Don’t know why?

I booked a self drive car from goibibo app of Kwid car for 1st dec. 2022 @ 12.00pm from pay and park, behind bhanu sagar theatre, Nr. Kalyan railway station, Kalyan (w.) i reached the above address on 1st dec. 2022 on 11.50 & searched for the car but the car which i booked (Kwid) was not available at the location. I called to ur customer care team for the same & they transferred my to zoom customer care and they told me “Sorry, but your booked car is not available now we’ll arrange u some other car but from another pickup location. I was helpless cause i had my reservations at hotel so i agreed for that and then they booked Aura for me and the pickup location was in some society in raunak city, Khadakpada, Kalyan (w.) i got the message and location link regarding the same so i went on that location. After reaching there i searched for the car and found it but when i opened the goibibo app to unlock the car there was no update of the car it was still showing the booking for kwid i again called the customer care and again they transferred my call to zoom team i told them the issue and they said “Sorry we are not able to book your car because of some technical glitch” o argued with them over the phone as i was already getting late. Then they said “we can’t book a car for u so we can cancel your booking and give you full refund.” I was shocked hearing that cause I booked the car almost a 20-25 days prior. I said “i don’t want any refunds, i booked a car so i want it.” After arguing for some time they said “we can book a baleno for you but the pickup location is different.” Again I agreed for that cause I needed the car. So again the booked a baleno for me and sent me car details & location. I wanted to be sure about that so I asked them to wait & opened the goibibo app and checked the booking but there still wasn’t any update in the app i told them the same so they said “it’s the app issue that you can’t see ur updated booking please uninstall the app & reinstall it and check. Your booking is confirmed from our end.” I again asked them to wait till i do the process & i uninstalled the app & started installing agin but that lady (zoom customer care executive) was so impatient she was saying “it’ll take time sir you can disconnect the call.” I said i want to be sure this time so wait till i complete the process. That lady requested me 2-3 times to disconnect the call while i was processing but I didn’t; and when i signed up in goibibo app again after reinstalling it and checked for the booking the result was same. There wasn’t any update in my booking. I told her the same she said, “ sir you please go to the location and call goibibo they’ll help u with it.” Disappointedly i said okay and again travelled to the new location which I received. I reached there & found the vehicle and again checked the app hoping for updates but again disappointed i again uninstalled the app and reinstalled it and checked again and thankfully the car’s number was updated but the car name, pickup location was same which i booked the first (Kwid). Then i proceed to unlock the car and filled the checklist. The car unlocked but there wasn’t any key in the car again disappointed and now i was frustrated i again called the customer support the transferred my call to zoom i told them there is no key inside the car i asked for the owners number but they refused to give me saying it’s against our policy. Then the put me on hold & took the owner on conference call. Owner said “I will bring the keys to you.” I agreed. And disconnect the call & waited for the owner. Owner came after 10-15 mins and gave me the key. I complained him about the vehicle is not cleaned from inside. It was dusty(inside) cigarette ash all over the vehicle, peanuts in doors bottle stand, overall it was messy. Then he cleaned the floor mats & removed the peanuts and said “u guys only use the vehicle I don’t even use it. Adjust for this time. “ i was shocked with his answer but didn’t said anything as i was already late. I said “at-least give me a cloth to clean the dust from dashboard.” He gave me the cloth i cleaned the dust and started the vehicle and the first thing i see is the fuel indicator light was on and the meter showing empty sign. I asked the owner about the fuel as I selected with fuel option. He said “we never fill the tank as every one brings back the vehicle with empty tank. I don’t know what option u selected call the customer support for that.” he added “go to the fuel station first and then proceed on your route.”i said okay and started my trip at 2.00 pm 2 hours late than my booking time. Adding more half hour at fuel station and returning to my home to pick my family. So practically i started my actual trip at 2.45 pm my hotel check in time was 2pm. And I checked in at 4.15 pm.

And that wasn’t all…

When I returned from my trip i reached to the dropping point @10.40pm parked the vehicle and started filling the checklist but while uploading the toll receipt there was an option to select the state and there was only two states showing Andhra pradesh and Kerala 😓 which again forced me to call the customer support and again i called and told the issue again they said please be on line we’ll connect your call to zoom i waited for almost 5-10 mins on hold but goibibo executive said “Sorry, we can’t connect your call to zoom please disconnect the call so i can drop them an email and they’ll contact you” so i asked him what should i do till then and it was already 11.30pm he said “please wait in the vehicle till u receive the call” (i was already so tired and just wanted to go home and sleep) i said sir it’s just a small concern u take my complaint and later update it to the zoom team. He said, “we can’t do that. Only zoom team will help u with this please wait for their call.” I got angry and said try connecting them again then again he put me on hold for some time but couldn’t connect with them. I again requested him to take my complaint and let me finish the process with selecting any one state from the list. But again he refused. Then I asked him to connect me with his supervisor again he put me on hold and after some time said “sorry, the supervisor is busy on another call I can’t connect you with him now” and again insisted to disconnect the call i was so frustrated that time and said “ jo karna he jaldi karo” and disconnected the call. After disconnecting the call I waited for 15-20 mins in car (for such a small concern) but didn’t received any call from zoom so i selected andhra pradesh and proceed to lock the vehicle. I locked the vehicle and left. (Reached home @ midnight 12.10am)

So i demand the full refund of my booking plus the expenses of fuel and toll for all the inconvenience caused by goibibo and zoom. Otherwise I’ll take the legal action against both the companies and both the companies will be responsible for it.

Booking ID : JPSNCCB1E
Car Details : Maruti Dzire MT petrol GJLB8543

I made a booking of a car Maruti Dzire MT petrol GJLB8543 for a round trip from 04-Dec-2022 1AM to 04-Dec-2022 11:30 PM.
As per guidelines provided by zoomcar app i reached at the location 30 minutes earlier but the car was not there. I searched all the nearest area where location of car was showing but the car was not parked there, and i continuously called customer care but they also did not received my call and from 1AM it shows that trip is already started.
HOW AM I SUPPOSE TO GET THE CAR.
IT'S ALREADY SHOWING THAT THE TRIP WAS STARTED EVEN I DIDN'T FOUND THE CAR.
Also there is no contact number of the host of that car.
Host name is Hardik Bhatt.

Please do needful and refund my money as soon as possible.

Booking ID: JPSNCCYCG
The car rented from Bangalore for 2 days (2nd December 2022 to 3rd December 2022) did not have fastag. The fastag was blacklisted and so I had to pay in cash at tolls with an extra charge (penalty) for the non-availability of the fastag.
I paid Rs. 1170 as a penalty for a total of Rs. 2340 in fastag bills. Please find attached fastag bills for details.
Please find attached the fastag bills.

I request a refund of Rs. 1170 from Zoomcar.

Why am I blacklisted without giving a reason and my profile verification is pending for awhile now.

Please resolve this issue ASAP!

Regards
Ram