Zoomcar Complaints & Reviews

I couldn't change my profile name or terminate my account as I no longer willing to use the zoom app. It contains my personal Info and sensitive documents like driving license and aadhar cards.

I am continuously contacting zoom from email chat since October that I am not happy with the platform and what to remove my car from it.
My amount is pending from April. Challan amount of 6000 is pending no resolution provided hence I want to remove my car from the platform.

But they are not replying and also they have stop customer care number.

Check my email send from [protected]@gmail.com to the team but no respond.
I want to remove my car please send your technician and remove your device from my car.

Zoom car is just mentally harassing me send invoice of platform charges but not responding my email from October that I want to remove my car from this platform
My Account is registration details
Name:- Shoaib Ahmed
Car:- i10 Grand (WB02AK8058)
Email:- [protected]@gmail.com
Number [protected] / [protected]

Attaching the screenshot of the number of times I am trying to contact zoom team as they have stopped customer care also.

I JUST WANT TO REMOVE MY CAR FROM ZOOM PLATFORM AND DELETE MY ACCOUNT

Booked kuv for 1 week paying 11k change up-front from Ahmedabad booking id JPSNCCBXZ (airport pick up).

There was a car who came to pick us from Airport - The car was extreamly dirty. The min we reached the parking spot, the zoom representative took my phone and started the procedure for Zoom app
We did not spoil our trip so we took the car.

The car we got driving for 2.5 hrs the owner of the car Deep jani called up and said there is issue with the oil leak in the car and we have to keep topping it up. Like all tourists come with mechanic knowledge to top up oil in car. The person from zoom who handed the car to me said there are no issues with the car.
From that time I have been trying to reach the zoom customer care days now. No response the from any of the numbers. I have Been trying to raise a dispute on the amount billed.
To top it all zoom cust care number was not reachable.. plus there was some wrong number updated in the app.
We got the car around 1130, am attaching the screenshot of the call records from Deep Jani recieved at 124 PM saying that the oil needs to be topped up.

Since Zoom cust care was not available we did not have any choice but to drop the car back. I have been trying for refund ever since. Snapshot of call records attached

Please do let me know if anything can be done in this regard. Please do guide me on how i can go to Consumer Court for this.

Because of this we had lost our reservation and we had to stay back in Ahemedabad and that costed extra.

I have submitted my documents long time ago but it has not been verified yet. Please fix this immediately. Also you should have an option to contact support agent directly in the app.

Hi
I'm not able to book any cars, because i'm blacklisted from your platform without any reason.

Please resolve it at earliest.

email : [protected]@gmail.com

Hello zoomcar team,

I am looking for profile verification I have uploaded all required documents.
Here is my email address: [protected]@gmail.com
I am currently overseas and I have Punjab(Mohali) Licence (Uploaded with online verification) and Passport uploaded.
I need to book a car from Delhi airport and will return the car at Delhi airport.
Please Guide me through the process.

I need to book a car immediately
Thank you.
Regards,
Lokesh

Have given my car TATANEXON TS08HG5909 to ZoomcarHost customer santhosh [protected]
on booking JPSNCJCN98 date 16th dec 2022 till now not return my car no one is answering Zoomcar host app is showing your car is under repair
From 19th DEC to 31 JAN 2023 one and half month keeping my car with them is not correct customer said it's minor damage Zoomcar employees are not answering my calls i am sending mails no one is answering...

I uploaded Driving License
And Address proof as Aadhar which is having clear image but still It is asking to re-upload address proof
My account is associated with Gmail:- [protected]@gmail.com
Ki dly resolve my issue

Hi. I am from hyderabad and wants to rent a car through zoomcar. I have uploaded dl and uid 3 days back and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent.

My Account has been blacklisted by zoom car without any valid reason I am regular costumer of it My emailid is [protected]@gmail.com I request you toh fix this issue...

My account profile verification not done yet and not sure that time line for approval, do i need to follow more procedures apart from adding necessary photo copies?

I’m devendar from hyd. I booked a car on 31st dec 2022 8pm to 1st jan 2023 8am, but when i reached the location mentioned in the app the car wasn’t there. I even talked to the host of the car, he said that the car is already been booked and the app has made a double booking of the same car on the same date. Then i called the customer service but they put the call on hold and never received the call. This morning 7am my booking was automatically cancelled and i only got a refund of 370 whereas my booking amount was 4882. I request zoomcar to give full refund because of the glitch on your app or whatever the other reason but I couldn’t find the car at the location.

I've booked a car from Bengaluru airport, I reached to airport and till then in the app the car was booked but as soon as I called the executive he said the booking is cancelled and contact customer care, I contacted customer care and there response was not satisfactory, they are not picking up the phone. Also I'm not able to cancel that trip. Please provide my money back.

My booking ID is JPSNCO4ZV. I booked and paid for this car yesterday. To my surprise when I reached the owner stated that he don’t give car to anyone. He stated in the conversation that he has some financial issues with Zoomcar and he doesn’t remove the car from the app to trouble people.
Also now my app is showing that the trip has started out of nowhere.
I request for immediate refund of my ₹18000.
Since that time I have constantly calling the customer care service but nobody is responding.
Please look into my request.

Dear sir, on 30th December 2022 I booked a car with zoom car for 3 days rent. On trip start time we went to pickup location for take the car. But the car owner(host) said the car is already taken by another customer it's not available. Then we are try reach customer care services but they don't answer to the car till the date. So we can't get back my booking amount ₹7933.please help to get refund of amount.

I am writing to bring to your attention the issue with my booking ID JPSN7A6JF. Zoomcar is asking me to pay unnecessary charges and even sent a threatening message, which I find unacceptable. The message does not provide a receipt or clear breakdown of the charges, and it is asking me to pay a fuel charge even though I returned the car with the required amount of fuel. The fuel receipts have been uploaded in the app.

Furthermore, the message mentions several requests and reminders, but I did not receive any such reminders through the app or by phone or any other means. This threatening message was received by me over five months after I booked the car, with no clear explanation of the outstanding amount.

Additionally, although Zoomcar claims that tolls should be paid by them, I paid them myself without raising any concerns. However, this outstanding amount is a serious concern and I believe that Zoomcar should take it very seriously. I want further clarification on this matter without any kind of threatening.

My old mobile number is not active and not owned by me anymore. I want to update my new mobile number under the same user ID of my email address that I already have an account of.

Their IVR is useless it doesn't connect to an agent for such requests. Online help is also useless. The website also is useless that doesn't give option for number change. Ovre all very poorly pathetically designed web app and customer support design.

I booked a Zoomcar with Booking ID: JPSNCKW1U. The details are as below:

Vehicle Name: Maruti Wagon R MT Petrol
Registration No: KA42M 7188
Pickup Date and Time : 29 Dec, 10:00 AM
Total Amount Paid: Rs.4325

Complaint:

Upon reaching the vehicle via a booked auto which cost me Rs.146 from my place and having done the unlocking formalities, I found that the car keys weren't there in the car at all. I tried searching for it in every place possible including the floor of the car but it was nowhere to be found. Moreover, the alarm got activated every time I opened the door as if I'm some burglar trying to steal the vehicle. The by-passers even looked at me with suspicion and a few even questioned me after seeing me doing multiple attempts to locate the car keys, but all in vain.

I immediately tried to get in touch with the Zoomcar customer care and to my horror, not only I couldn't connect even after more than 10 mins of being on hold, but the IVR option said that I'm not even a registered user and that I've no active/upcoming bookings on Zoomcar. Failing to get in touch with the customer care with every option possible, I even tweeted about this experience hoping to get some immediate response/support in dire circumstances but you guys didn't even acknowledge that. After close to 90 mins of tying to do all this, I finally gave up, had no hopes to go ahead with my plan and my entire day with my friends and family was ruined. All thanks to your utterly incompetent workforce, processes and the overall system. i left the car where it was and just moved on with life with utter disappointment and a promise to never ever use your crap service again in my life!

Its been more than 24 hrs now that this happened and still nobody has even bothered to follow up with me on any medium possible. This is just NOT ACCEPTABLE!

Not to mention the condition of the car was terrible, it stank of alcohol, cigarettes and what not. There were cigarette butts all over, match boxes, plates and even bottles in the car. It was horrendous.

I just want a refund of my entire amount paid, a formal apology and the amount I incurred for my cab ride to get to the location of the car. The total amount is Rs.4471

Thanks & Regards,
Rajeev Kumar
Mobile: +91 [protected]

I've booked a car with booking Id JPSNCKSDR, when I reached at the location to pick the car, and was unable to trak it, I called customer care executive and she told me that my booking has been cancelled. But in app it was showing that booking is confirmed. She told me to cancel the ride or try to book another ride, but now I'm not able to cancel the ride. Really a terrible experience.

I took a car on dec 16 2022 8.30 honda mobilio - ka02mj9671 - booking id - JPSNCI34E

The car brakes were completely worn out and zoom car executive and owner of the car asked me to drive the car in that condition, stating that the noise is usaul, when I checked with the local mechanic he confirmed that the brakes were completly worn and it is dangerous to drive the car, This is some what playing with life of others or likely to be murder attempt, and they are stating that the car is used and agreeing for refund on other side they are adding excess refuell charges of 10 litres, where the car was ran for 50kms hardly 4-5 litres will be consumed, they are cheating customers in such a way