Zoomcar Complaints & Reviews

For My booking JPS64T9HJ dated 18th October 2018, Zoomcar App is displaying an outstanding balance of ₹200.

For which, I had made the payment twice with UPI reference no[protected] and[protected] on 13.08.2022.

And we have also received success transaction email from Zoomcar, still it is displaying as outstanding for the trip....

Refer the booking id Zoom car operating Service center not found while charging 14000/- by me there is no update.

i request customer care service to refund the money he is using abusive language

Pls registered my complaint and return moey...

Car not provided on the day of pickup...

I booked the car from this app on 10th dec 22, on the day of pickup the car was not found on the given address, there was no contact of the owner and zoom car customer care couldn’t care less as I constantly tried to reach them but no one answered the call for about an hour...

My name is Sarath Chandra and my registered mobile number is [protected].I have a booking in Kochi from 9th 8am to 13th 8pm. However There was no car at the pickup location this morning 8 am, when enquired the car was at a different location that is far.Hence i was allocated another car (Baleno) at different location and was told new car and location will be updated after 5 min. When I went there i was told that car is not available . Now...

I ordered a zoom car because I was having a appointment with Doctor in Tamil Nadu because of your zoomcar management the car was not unlocking by the zoom car app and I missed my appointment with the doctor so I appel a compensation of 50000 from zoom car because of irresponsibility of zoomcar...

As you can see I had booked MG hector plus sharp AT petrol on 29th may 2022. As all zoomcar and other users know in these app or to book rental cars you have to make full payment first to complete the booking, so thats what i did by paying ₹6600 to book MG hector. After months I receive email stating to clear my dues or legal action will be taken and in the app in my trips section it shows that i have only paid ₹3845 to book the car which...

They cancelled the booking themselves and refunded the amount the took from me.they are frauds...

I book a car from zoom because I was having a appointment of doctor I went to car in the morning at 5am an tired to unlock the car from zoom app i tired many times but the car was not unlocking so I'm trying to call Zoomcar customer care service us not answering my calls an nor helping me out so I need a comparison of rupees 50, 000 because zoomcar is responsible for the cars what they havd an the car condition is very bad there ......

Please verify my profile as i have needed in urgently zoom car for delhi only....

I tried verifying my profile multiple times on zoomcar with all the genuine documents but it didn't get verified and I have applied it again but since 4 days it's showing pending please resolve the issue. I tried contacting customer care but nobody picks up...

I have booked a car on zoomcar for a trip. I have uploaded all the relevent documents for my profile verifiaction. Since it has been 2 weeks that my profile is till pending for verification. I have trued several times through call or emailing them, but could not reach out to them. I want an update for my verification and this trip is very crutial for me. I do not want this trip to get cancelled by any chance...

I have booked a car for my trip. For my verification, I have uploaded all my relevent information. Since it has been 1 week that the verification process is going on and there is still no update. As well as I tried contacting customer service of zoomcar, and everytime failed to contact them. Emailed at [protected]@zoomcar.com as well as [protected]@zoomcar.com, but got just automated emails.

I don't want this booking to get cancelled...

Fastag was inactive, refund request was raised for toll charges with fine paid in cash, all documents were submitted and multiple follow-ups requests were raised. After the initial response there are not updates....

I have raised multiple mails and requests for toll refund but after initial response there's no further communication and refund is not credited even after 2 months. As fastag was inactive I was assured that the exyra amount that I pay in cash will be refunded...

Hi have booking on zoom on 6th December upto 7th December and before picking vehicle all amounts are clear but now after dropping off its shoe outstanding amount of 3056.
Don’t know why?...

I booked a self drive car from goibibo app of Kwid car for 1st dec. 2022 @ 12.00pm from pay and park, behind bhanu sagar theatre, Nr. Kalyan railway station, Kalyan (w.) i reached the above address on 1st dec. 2022 on 11.50 & searched for the car but the car which i booked (Kwid) was not available at the location. I called to ur customer care team for the same & they transferred my to zoom customer care and they told me “Sorry, but your...

Booking ID : JPSNCCB1E
Car Details : Maruti Dzire MT petrol GJLB8543

I made a booking of a car Maruti Dzire MT petrol GJLB8543 for a round trip from 04-Dec-2022 1AM to 04-Dec-2022 11:30 PM.
As per guidelines provided by zoomcar app i reached at the location 30 minutes earlier but the car was not there. I searched all the nearest area where location of car was showing but the car was not parked there, and i continuously...

Booking ID: JPSNCCYCG
The car rented from Bangalore for 2 days (2nd December 2022 to 3rd December 2022) did not have fastag. The fastag was blacklisted and so I had to pay in cash at tolls with an extra charge (penalty) for the non-availability of the fastag.
I paid Rs. 1170 as a penalty for a total of Rs. 2340 in fastag bills. Please find attached fastag bills for details.
Please find attached the fastag bills.
br...

Why am I blacklisted without giving a reason and my profile verification is pending for awhile now.

Please resolve this issue ASAP!

Regards
Ram...