Zoomcar Complaints & Reviews

I am zoomcar host my car went on booking on 20th november 2022 via zoomcar host program and their customer had very badly accident my car and Zoomcar team still not give me any update about my car. my car is still in Your designated workshop in same condition they did not started any repair work on my car. And their employee not picking my calls and not replying for the massages. And blocked me on what'sapp. I reach to their designated workshop and that workshop owner told me that he didn't got approval from zoomcar yet. He gave estimate to zoomcar team. Ticket Id is 1537478 and mobile number is [protected]

Hello myself Dhanush I booked a car on zoom car on 8th December 2022 I returned the car after 2hours they deducted my security deposit amount and they also not refund my refueling amount and they told that they register complaint on this this is really a bad service from zoom how can they charge this much amount for this even after deducting security amount and refueling amount please clear this query as soon as possible

I have submitted my documents 3days ago
All the documents are correct which I submitted.
But still my documents are not verified so help me out!!!

I have booked a rental car through zoom car app from 10 december -19 december. When i reached the location, i did not find the car. I tried to contact customer care multiple times but no one is picking up the call. I have send the mail also to [protected]@zoomcar.Com but no help received from their. I am not able to cancel the trip through app as well. Booking id : jpsnccb93 booking amount: 15830

Hello,

I am in Kochi, Kerala and wants to rent a car through zoomcar. I have uploaded all the requested documents (dl and uid) and have been waiting for my profile to get verified since a week. Can you look into this issue and approve my profile as soon as possible? It’s urgent as I would like to rent a car after 2 days.

Thanks & Regards,
Athul Joy

I uploaded my details it has been more than 1week but my profile is not verified i want to book a car can i know the reason for not verifying my id

I have Picked Up the car on 4th of. November till 6th of December.
On 6th of December My tyre brushed down, then I have checked for the spare tyre, that was also there in very bad condition with multiple holes.
The Zoomcar did not even check car before taking booking and providing to the user.
Then I had connected with the customer support, they told me that they will bear the 1400 charges as the tyre was in bad condition, the other tyre was also in very bad condition.

After the trip when I enquired back and asked for refund they replied with some generic email that, it was drove in a bad condition. In the first reply they have even copy pasted some one else, as it contained some other booking ID and name, when I questioned regarding the same they again replied back with correct booking ID and wrong name, this shows how they take responsibility of our queries

how will your team will compensate for the mental torture and frustration during this journey where i had to search the local tyre show, getting the car there and the fear that what should happened to my family if we were travelling at night ?

For the Reference I will Attach all the photos.
This whole matter makes me feel frustrated and mentally disturb.

Hi Team,

My booking ID is JPSNCJA1Z

I’ve reached the location but the car didn’t got unlocked with Zoomcar app, contacted the customer care but no response, felt helpless and dropped my plan of going out, very pathetic service from zoomcar, i’ve paid a lot of money for this, I don’t know how to recover this, please help me.

Hi,
I had a refund of rs. 5049 and it is still showing refund pending in the account for more than 29 days now.

I have booked a car with id- JPSNCJBF7 but the address given on app is wrong and owner is also not picking up the call. Customer service is not available and email id given is also wrong. Feeling helpless as the amount is paid in advance.

I have uploaded my documents on Tuesday and today is Friday, the profile verification is still pending. I want to book a car for next week . Please complete my verification as soon as possible so I can book a car .

Hello Sir,

I have booked a zoom car for the time period 11PM 15th December, 2022 to 11PM 16th December, 2022. We reached at the pickup location on time to pickup the car. I was unable to unlock the car through the app, one person came and provided me the car keys, then I have started taking photos and submitted on Somme car app as part of car pick up process. After completion of pick up process, I have started the car but there is no fuel at all in the car. I tried reaching out to the customer care on the numbers which is mentioned on their official portals. I tried complaining by using zoom chat service, but it didn’t work. Somehow car started and moved just 20 meters, after that again fuel issue and batter issue. The car didn’t start and also the self is not working, also lights also are not work at all when I have turned on. The owner of the car number was not reachable. The zoom car app chat support was also not working. Somehow I got the zoom car contact number from one of my friend as zoom car have not mentioned anywhere. When I speak to customer care they said that drop the car and end the trip to get the refunds. I did the same and again a I have reached out to them to raise a refund request, but shockingly they didn’t even respond. They have responded in very rude way that I can’t articulate here. Even I asked them to arrange another car but no luck they said it is not possible. I was helpless during the midnight. I came back and I have cancelled my plan and ended up with loss of money without using car.

Unnecessary Charges for the service which I di not use. Also Now I am getting messages regarding legal notice they will file.

JPSN79S5J

So, Let me ask you something, do you guys seriously checked the detail about the booking. If you not then recheck and just tell me had I take the car?

I mean seriously, this is pathetic. You know what happened actually, i booked the car then before leaving I checked again that you have changed the car from Baleno to Ignis after that when I reached the location with my wife and 1 year old baby, I was not able to open it through app. Then contacted to customer care they talked with host and told me to try again after 10 min. I waited for 30 min talked to customer care 2-3 times but it (Ignis car) was not open. Then they again changed the car from Ignis to Swift Dzire. It was at same location but different parking lot. I went there first it was not given detail information about car location again to find the car I contacted to customer care then finally i found the car. I reached there and opened the car through app. But when open the gate of car and there was alarm sound as the key was not there in car. Again I contacted the customer care and they told me within 5 min someone will come to handover the car key. And that 5 min keep on going more n more all these took almost 1 hour 40 min but no one came and at the end I contacted to customer care and told them to cancel it. And in result they did not cancel the booking. Keep on charging. Also I am getting messages about legal action.

And one more thing have you checked with Swift Dzire owner and ask them whether I took the car or not, also did I take the key from him/her.

Check your location tracker.

Today I have got the message on whatsapp that by today 15 Dec before 5 PM If i will not do the payment they will come to my place and legal action they will take.

Please solve the issue. Even I am not getting reply of my mail or call from your side. I am not able to contact you guys.

Pathetic service. Also mental harassment it is.

My booking id is JPSN766NQ . I booked a car on 3rd Nov 2:30am and dropped it off at 10:30 am and paid the amount at the time of booking and now it says i have outstanding balance of 2000 due to traffic violations. I don’t think i broke any rules and please help me against these fraudsters

I booked a car on zoomcar on 3rd nov 2:30 am and dropped it off at 10:30 am on time and paid the amount it said at the time of booking and still it is asking me for some outstanding amount of 2000 and they are not providing me with any proof of what it is for and they are harassing me daily and now they said they will file legal case against me on whatsapp. i am providing with proof of the booking and the amount paid and still it’s asking for outstanding amount

On 27th November, I made a booking (booking IDJPSNCC7SG) from the ISRO layout. The booking was made to drop a family member to the airport.

However, when I received the car, the key was missing, and the car was in extremely dirty condition even though Zoomcar claims a 32 touch-point cleaning which was clearly not done.

I had to wait an additional 30 minutes on the road for the keys, which were finally delivered to me by the owner of the vehicle.

Since I was already late to start the trip, I immediately checked the app for the start trip checklist, but the only option available was the end trip checklist.

I messaged Zoomcar support to provide me with the start trip checklist but did not receive any help.
I continued with my trip and immediately filled up the fuel tank with 600 rs worth of fuel.

The fastag of the car was also blacklisted so I had to pay 210 rs out of my pocket.

Once I completed the trip and filled up the checklist, I received an email stating I have to 2800 rs additional for fuel (As per Zoomcar support, the car was on a full tank when I received the car) I disputed the same and their only response was asking me to upload pictures from the start trip checklist. When I told them that I was not given an option to fill up the start trip checklist, they stated the same automated response over and over again

As per Zoomcar support, since I did not fill up the checklist it was automatically filled up by Zoomcar. However, they never gave me the option to fill up the checklist and they auto-filled it without my consent.

Today I received a message from the Zoomcar legal team stating they will take legal action against me and will charge me a fine of 5000 on top of the already fake charge of 2800.

During my repeated emails with Zoomcar support personnel, I ask them to contact the owner of the vehicle to confirm the fuel readings, but this was not allowed by them.

My first experience with zoom cars
Booked kuv for 1 week paying 11k change up-front from Ahmedabad booking id JPSNCCBXZ (airport pick up).
Someone from zoom picked us up from airport and took us to the zoom parking space. The car was dirty but we still said ok as we did not want to spoil the trip And started at around 1130 on 10 dec
After driving for 2.5 hrs at 124 pm the owner of the car Deep jani called up and said there is issue with the oil leak in the car and we have to keep topping it up. We are tourists working in an IT company we don't have mechanic knowledge to top up oil in car.
The person from zoom who handed the car to me at the parking place said there are no issues with the car.
I have snapshot of the call log.
As soon as I got to know this I have been trying to reach zoom cust care number was not reachable.. plus there was some wrong number updated in the app.
We dint have any choice but to drop the car to the pick up point itself before it stalled on the road. We had great hopes about zoom and came to gujrat to see the place... This was a terrible experience. Because of this we lost our hotel reservations as well for that day and we had to stay in a hotel in ahemdabad
Overall utterly utterly disappointing experience

I am asking zoom for a refund as per the policy Breakdown of vehicle

2. Where the Member is not responsible for the breakdown of the Zoomcar vehicle, Zoomcar shall refund an amount equal to the cost of the unused hours of such booking. Further, Zoomcar shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the Zoomcar vehicle

Booking ID - JPSN7NQ7Y

refund for no service taken.

We booked a Zoom car for our outstation trip. date 5th Nov 2022. payment made - 3392.

we picked up the car and took it and soon we realized that the car was not in good condition and needs Servicing

We gave a call to customer care and They asked us to drop the car which we did within 1 hour of Pickup. It was told to us that the car will be inspected in 3-5 Working days and based on Inspection the Refund will be granted.
The owner took the car before the inspection and got the service done.

We got an email that there was no Problem in the car and Refund cannot be given back. This is PURELY a scam by the owner. We are kept on hold on customer care. again we have to explain the situation and they tell us to call back but never did. Pls help.

We had booked a zoomcar for a Outsation trip. We picked up the car and soon after we realized that the car was not in good condition and needs Servicing. We immediately connected with the customer care and they told us to drop the car. They said they will inspect the car and refund the money basis the result.

We have been following up with them but there has been no Revert and we we received a msg for trip end the extra amount that we need to pay.

I have uploaded the necessary documents for profile verification in zoom car on 9th December 2022, but until today (14th dec 2022) it is not yet verified