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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: Feb 11, 2026
Complaints 5734
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2596
Unresolved
3138
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Zoomcar reviews & complaints page 2

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G
Gogeta99
Mar 5, 2025
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Extra charges for the wrong reason

I had booked a car on Zoomcar on 18th February 2024. After I collected the car, the battery went dead and I contacted the owner. He took 2 hours of my booking time and told me that I could drive the car 2 hours past my driving tenure. But as soon as I completed the trip, I was charged an extra amount of 1558 in addition to my original billing amount. I had raised a complain with the team but the problem did not get resolved yet and it has...
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guptashubham123
from Hyderabad, Telangana
Mar 2, 2025
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illegal rental of privately registered vehicles & mental harassment

Details of the Grievance:

I, along with my friends, booked a self-drive rental car from Zoomcar in Mumbai for a day. Upon collecting the vehicle, we observed that it had a white number plate, indicating private registration. To our knowledge, self-drive rental vehicles should have black number plates with yellow lettering, as required for commercial rentals under the Motor Vehicles Act, 1988. However, we trusted Zoomcar’s...
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S
Sity
Feb 19, 2025
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Profile Not Verified after 3 submissions

Address: [email protected]

My profile has still not been verified even after I have uploaded ID documentation 3 times via the app. I do not receive verification or notification that there is an issue with my ID. I repeatedly have to keep uploading my documents, Can someone please verify my ID....
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V4tsal
from Ahmedabad, Gujarat
Feb 10, 2025
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Not able

I have my old number registered with zoomcar and now that number is no longer exist with me and i have already made the booking through zoomcar website but now for cancellation or to start the car i need to login in an application but application is not showing any login criteria with email id or they are not allowing to change the phone number in their website so now im stuck with my booking i can not cancel it and even i can not take the...
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P
pmouni
Jan 23, 2025
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Unable to verify my profile

Address: Rajahmundry

Hi, I have booked a trip in zoom car and am new to app. I have uploaded my aadhar number and Driving license. At verification of DL it is giving buffering not able to verify my profile....
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M
mrpurav
Jan 20, 2025
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Not received the invoice copy/bill

Address: Bangalore
Website: www.zoomcar.com

I finished my trip with ZoomCar on 30th Dec 2024. Post 16th Jan 2025 (15 days after the trip) I went into the help section to select "I want the Invoice". The app says "you can view the invoice here". But there isn't any link or attachment. The invoice doesnt show up.
I tried calling multiple helpline numbers, but none are operational.
I have emailed the zoomcar ([protected]@zoomcar.com), but I got a response saying ticket is closed....
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N
naman297
Jan 9, 2025
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Refund not received for my zoomcar booking

I booked a i10 on 28th december, on reaching the location driver denied me the car saying that it is not available
I raised the issue with zoomcar multiple times, haven't received any response yet....
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KS Best
from Gurgaon, Haryana
Jan 9, 2025
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Driver license is getting rejected

I have booked a car for 10th Jan, 2024 till 12th Jan, 2024 and paid the entire amount but during profile verification, my drivers license is getting rejected. Zoom car has non existent customer support. So, I'm not getting any help from there. I need a resolution soon as the trip is for tomorrow....
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A
abhisuhani2024
from Mumbai, Maharashtra
Dec 1, 2024
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Refundd not reimbursed

Had Rented a car from Mumbai to Pune on November 23, 2024 from ZoomCar. The car was delivered in a very faulty condition & had multiple punctures. It broke down after a couple of kms & had to incur a charge of Rs 2900/- to get it repaired. The customer care committed a refund within 24 to 48Hrs but this wasn't fulfilled. Moreover the customer support team has not replied to any of the emails which were dropped regarding the issue & there...
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P
pr68th
from Bengaluru, Karnataka
Nov 28, 2024
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User blacklisted for no reason

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

Cant book car, After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.br...
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A
Ambuj Saxena
Nov 24, 2024
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Address: Bangalore

I booked a rental car through Zoomcar and made full advance payment. After making the booking, I didn't receive any email confirmation and cannot see the booking in booking history. All I got was an SMS that asked me to verify my profile before I am allowed to drive the rental car. Unfortunately, there is no way to verify profile on the website. I downloaded the app, but it hangs once I enter my phone number and refuses to provide OTP to proceed. There is no contact details provided on the website to either write email or call someone on phone.
Zoomcar customer support has been notified about the posted complaint.
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    V
    Vish129713
    Nov 20, 2024
    Jan 9, 2025
    This thread was updated on Jan 9, 2025
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    Refund not received for my zoomcar booking. SCAM

    Booked a Zoomcar in Chennai. Host denied to provide the car, just 2min before I reach the location. Registered a complaint on Zoomcar. No response. They rebooked me on another day.

    They still have not responded or provided refund. Pathetic service....
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    R
    rahukrishna
    Nov 15, 2024
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    Profile verification pending, still not completed

    I have already booked a car and was asked for a profile verification. I have submitted all the documents and it's still showing verification pending. I raised this in the support chat, and I have even mailed it to the support team. No response. It's been 12 days from the date I submitted all my documents and emails. Still, it's showing verification pending. The site says it takes 2 to 3 hours. But it's more than 10 days...
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    V
    Vinrash
    Nov 14, 2024
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    OTP is not getting generated to update profile on App

    Booking done, Payment deducted, Booking confirmed. then asked to update profile by logging in, Unable to generate OTP - "Something went wrong, Please try again in sometime", Tried multiple times. No luck. Tried after updating the app, still no luck. Tried login to website - says "Please enter valid number" even though it is valid. Tried email option, says " please enter valid email, even though it is correct". There is no means to reach with...
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    V
    VarnikaVerma1991
    Nov 12, 2024
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    regarding unfulfilled booking and refund request

    Address: GREATER NOIDA

    On[protected], I booked a car through the app and made a payment of Rs.18, 719/- at 12:27 PM. However, on[protected], I did not receive the car as scheduled. Additionally, no booking status appeared on my Zoomcar app, and the host also confirmed that there was no record of the booking on their end.

    It has now been seven working days since this incident, and I have not received any communication or refund from Zoomcar. Furthermore,...
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    A
    Ajay kumar sokhal
    Oct 21, 2024
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    Verification of profile is showing error

    I have booked a car on zoomcar and paid amount 5276 in advance. But the app asks for profile verification. When i m doing the verification it shows uidai service is not responding, and there is no alternate option found for verification. So how can i do the verification process....
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    V
    VidurAggarwal
    Oct 14, 2024
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    I have booked zoomcar 3 times. I am trying to get invoice from Zoomcar but they are not providing the same. I have tried contacting the zoomcar for the issue but there is no response.
    Booking ID-
    1) JPSNJOTZX
    2) JPSNJODA7
    3) JPSNJPYV6
    Zoomcar customer support has been notified about the posted complaint.
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      anuragm1999
      Oct 14, 2024
      Mar 24, 2025
      This thread was updated on Mar 24, 2025
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      request for refund and compensation due to vehicle breakdown ticket id - 2075496

      Address: Indira Nagar 1st Stage, Bangalore

      Hi,

      I am Anurag([protected]) and I recently rented a Maruti Baleno(KA03NF5385).I am writing to formally request a refund and compensation due to the significant inconvenience I experienced with my vehicle during a recent trip near Kalale, Karnataka.

      Saturday night my car suddenly broke down and dropped to a speed of 0 in an area with no network coverage. This forced us to seek help from locals and push the car...
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      S
      sunil0492
      from Chennai, Tamil Nadu
      Oct 9, 2024
      Oct 21, 2024
      This thread was updated on Oct 21, 2024
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      Booking not confirmed

      Address: PLOT 7A GROUND FLOOR, KRISHNA NAGAR 1 ST

      Hi i have book a car on 09th October 2024, but i did not receive any confirmation amount was deducted and booking details also not appearing for me

      sunil [protected]...
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      K
      kishore123.nand
      Oct 2, 2024
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      Hello,

      I have booked a trip (JPSNJTB3M) which will start now (October2, 2024 8AM) and still my profile is not yet verified. I am trying continuously hundreds of times since last night but the app is not able to capture the selfie picture and keeps crashing. Due to this I am unable to contact the host or start my trip.
      I faced similar issue with DL upload but it worked after trying continuously for few hours yesterday but selfie upload does not work yet.

      I tried calling the customer care but there is an automated response that today (October 2, 2024) is a holiday and there are no assist champions available.
      I also raised multiple support tickets but haven’t received any response other than just auto replies.

      Kindly help to verify my profile asap to start the trip or cancel the trip work full refund.
      Zoomcar customer support has been notified about the posted complaint.
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