Zoomcar Complaints & Reviews

I have booked a car for 29th February 2024 and 1st March 2024 through zoom car app. The app requires completion of profile verification for unlocking the car for the said date. As part of the profile verification, the app requires us to upload a selfie. I have been trying to upload a selfie and due to some technical error in the app the selfie could not be uploaded. I raised a complaint on the chat section of the app, but I have only received...

I have booked car on 10th Feb 2024, On 11th Feb 2024 I went to the location to pickup the car and the owner started the procedure in his side and next I have to check in the car in the mobile app and it's showing error and it didn't get unlocked so owner denied to give the car as he said it will not start the car until it get unlocked in the mobile app. Owner also tried in possible ways to unlock but it is not done. So he said don't worry...

Profile is not verified yet. On uploading selfie for kyc the app crashes and i have raised multiple tickets on the app aswell still no response/ resolution...

My profile verification is pending from more than a week. I am able to upload licence. I tried to reach all means to zoom at but no one respond to tej email. They do not have customer care number. Very bad customer service. How can I do the verification . Booking ID JPSNIDXQK...

Dear team please check payment not received after booking...

I made booking for 10 Feb to 26 Feb 2024 Ertiga Car #MH.02.EZ.8954
Paid full amount 28, 080 INR
but APP SHOWS VERIFICATION FAILED.

TRIED SEVERAL CALLS TO CUSTOMER CARE & HOST FOR ASSISTANCE BUT NO PROPER RESPONSE.
I NEITHER RECEIVE MY CAR NOR MY REFUND.

Also Raised many tickets #1581178 & #1581161 number emails to zoom car customer help desk n other related emails but no revert reply received.br...

I am trying to attach my car in zoomcar host app from last 10 days but there is no response it's showing continuous we have received your request will get back soon.
Request date- 29 Jan 2024
Person Name- Vineet Singh
Person email id- [protected]@gmail.com
Phone number - [protected]
Car Name- Nisan Magnite 2021
Car Number- UP25DC4847...

Hi, I put one car November month. My Monthly payment will start in January month. But now too I cant receive any Payment, i cant receive any one rupees always.

HoodI branch Zoomcar office. Google map located from pattandur Agrahara. But, any Zoomcar office Can't There. MD name is, Bujili Gangadhar.

Please reply anybody, i have lot of problem's.

I will Share all details.

Please...

I reached at the location on time it’s been an hour but I’m still not able to start the trip /not able to unlock the car through the app...

As i booked car at zoomcars app by using my debit card and the payment was successful by paymentgateway but in the app its shows like payment is awaited wait for 30 mins and after few mins i checked its suddenly refreshed...and goes no bookings available...after i tried ti reach customer care there is an no way to reach customer care because every numbers of zoomcars are not reachable ...and themain thing is there is an no way to contact...

Hello,

I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver arrived...

Hello,

I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver...

Hi Team,

We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either.
Car costed...

Hi Team,

We went to pick the vehicle on 26th Jan and it was not in condition to run for the trip planned. Due to which we dropped the car at the parking. The vehicle was not even used for a kilometre. Request for a full refund of the amount.
The owner is aware and during this period when I spoke to the customer care they said, I will be able to create a ticket for refund, that's not happening either. The amount for...

Not received booking amount after booking please check this status...

I am a zoomcar app user as a host and served more than 15 bookings since last year. Lot of times, Zoomcar failed to stay on the promise. In the policy documents, they mentioned their emailid, phone number would work 24 hours for support but in reality we are getting swithed off notification through phone or get auto email stating no longer available. My car was taken by customer stating his app is not working on 25 Jan 2024 an still the issue...

Booking khatam hone ke baad bhi meri car vapis nahi ayi...

Booking khatam hone ke bad bhi abhi tak car return nahi ki abhi tak...

Customer ne time meri gadi return nahi ki hai...

Dear Zoomcar Support Team,

I trust this message finds you in good health. My name is Nishant Singh, and I am reaching out to bring to your attention a concerning experience I recently encountered during a car booking through your platform.

On January 20, 2024, I reserved a Maruti Swift MT petrol with the registration number MH12VV1795 via the Zoomcar app. The booking, made under the email address [protected]@gmail.com,...