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Zoomcar Complaints & Reviews

www.zoomcar.com
2.3
Updated: May 1, 2026
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Zoomcar reviews & complaints page 2

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H
HARSHAD THORAT
from Igatpuri, Maharashtra
Mar 29, 2025
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formal complaint regarding unjust blacklisting of my account and lack of response

I am writing to formally express my disappointment and concern regarding the recent blacklisting of my ZoomCar account without any prior intimation, adequate explanation, or opportunity to clarify the issue.

Despite multiple attempts to contact your support team through email and your platform, I have not received any satisfactory response or clarification about the reason behind this action. This lack of transparency and communication...
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Vedavyasa Kustagi
Mar 26, 2025
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Guest not return the car yest where he has return yesterdaty(25/03/2024) 10 AM

My name is Vedavyasa kustagi I am a host of Zoom car

Guest has not return the car yest where he has to return yesterday(25/03/2024), and also guest has not responded to my call or message,

My car no is KA-05NL9538...
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S
SAurabhkhelwade
from Pune, Maharashtra
Mar 25, 2025
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Address: Talegaon dabhade tal maval dist Pune

I booked zoomcar ertiga MH14LJ0124, booking id JPSNOYNXC for 26/03/25 . But now the owner is saying that I am not associated with zoomcar and the booking was confirmed but still the car was not provided. I payed 3542 rs . You cheat people. Who will pay my money, I will drag you to court for this. If I cancelled the trip then only 50% will be refunded what should I do . You are associated with the car owner and now the car was not provided. Whos at fault ??? Who will pay me
Zoomcar customer support has been notified about the posted complaint.
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    A
    Abhishek_Singh2025
    from Noida, Uttar Pradesh
    Mar 13, 2025
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    Pathetic service by Zoomcar

    My car has sustained multiple damages during Zoomcar bookings, and despite following their prescribed process, my issue remains completely ignored. I was assured that I could take my car to a listed garage, get an estimate, and Zoomcar would approve it for repairs. I did exactly that—I visited the garage, got my car inspected, had a detailed estimate prepared, and submitted it to Zoomcar for approval. It has now been six days, and Zoomcar...
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    G
    Gogeta99
    Mar 5, 2025
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    I had booked a car on Zoomcar on 18th February 2024. After I collected the car, the battery went dead and I contacted the owner. He took 2 hours of my booking time and told me that I could drive the car 2 hours past my driving tenure. But as soon as I completed the trip, I was charged an extra amount of 1558 in addition to my original billing amount. I had raised a complain with the team but the problem did not get resolved yet and it has been a year now. I cannot proceed with the car booking without the extra amount being charged. Kind resolve the issue at the earliest.
    Zoomcar customer support has been notified about the posted complaint.
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      G
      guptashubham123
      from Hyderabad, Telangana
      Mar 2, 2025
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      illegal rental of privately registered vehicles & mental harassment

      Details of the Grievance:

      I, along with my friends, booked a self-drive rental car from Zoomcar in Mumbai for a day. Upon collecting the vehicle, we observed that it had a white number plate, indicating private registration. To our knowledge, self-drive rental vehicles should have black number plates with yellow lettering, as required for commercial rentals under the Motor Vehicles Act, 1988. However, we trusted Zoomcar’s...
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      S
      Sity
      Feb 19, 2025
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      Address: [email protected]

      My profile has still not been verified even after I have uploaded ID documentation 3 times via the app. I do not receive verification or notification that there is an issue with my ID. I repeatedly have to keep uploading my documents, Can someone please verify my ID.
      Zoomcar customer support has been notified about the posted complaint.
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        V
        V4tsal
        from Ahmedabad, Gujarat
        Feb 10, 2025
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        I have my old number registered with zoomcar and now that number is no longer exist with me and i have already made the booking through zoomcar website but now for cancellation or to start the car i need to login in an application but application is not showing any login criteria with email id or they are not allowing to change the phone number in their website so now im stuck with my booking i can not cancel it and even i can not take the car also. further they dont have the customer support section in App or website. my booking is for 12th feb'25 but due to some reasons i want to cancel the same.
        Booking ID : JPSNOHJDR

        I request to allow to enter my account and cancel my booking.
        Zoomcar customer support has been notified about the posted complaint.
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          P
          pmouni
          Jan 23, 2025
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          Address: Rajahmundry

          Hi, I have booked a trip in zoom car and am new to app. I have uploaded my aadhar number and Driving license. At verification of DL it is giving buffering not able to verify my profile.
          Zoomcar customer support has been notified about the posted complaint.
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            M
            mrpurav
            Jan 20, 2025
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            Not received the invoice copy/bill

            Address: Bangalore
            Website: www.zoomcar.com

            I finished my trip with ZoomCar on 30th Dec 2024. Post 16th Jan 2025 (15 days after the trip) I went into the help section to select "I want the Invoice". The app says "you can view the invoice here". But there isn't any link or attachment. The invoice doesnt show up.
            I tried calling multiple helpline numbers, but none are operational.
            I have emailed the zoomcar ([protected]@zoomcar.com), but I got a response saying ticket is closed....
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            N
            naman297
            Jan 9, 2025
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            Refund not received for my zoomcar booking

            I booked a i10 on 28th december, on reaching the location driver denied me the car saying that it is not available
            I raised the issue with zoomcar multiple times, haven't received any response yet....
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            K
            KS Best
            from Gurgaon, Haryana
            Jan 9, 2025
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            I have booked a car for 10th Jan, 2024 till 12th Jan, 2024 and paid the entire amount but during profile verification, my drivers license is getting rejected. Zoom car has non existent customer support. So, I'm not getting any help from there. I need a resolution soon as the trip is for tomorrow.
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              A
              abhisuhani2024
              from Mumbai, Maharashtra
              Dec 1, 2024
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              Had Rented a car from Mumbai to Pune on November 23, 2024 from ZoomCar. The car was delivered in a very faulty condition & had multiple punctures. It broke down after a couple of kms & had to incur a charge of Rs 2900/- to get it repaired. The customer care committed a refund within 24 to 48Hrs but this wasn't fulfilled. Moreover the customer support team has not replied to any of the emails which were dropped regarding the issue & there is not customer support contact number either. Also the Fastag was blacklisted due to which I had to pay double of all the toll charges which costed me an additional Rs 1280/-
              Booking ID- JPSNJ9GTI
              This is an extremely irresponsible behaviour with serious life hazard complications.
              Requesting urgent intervention
              Zoomcar customer support has been notified about the posted complaint.
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                P
                pr68th
                from Bengaluru, Karnataka
                Nov 28, 2024
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                User blacklisted for no reason

                I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

                Cant book car, After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.br...
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                A
                Ambuj Saxena
                Nov 24, 2024
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                Address: Bangalore

                I booked a rental car through Zoomcar and made full advance payment. After making the booking, I didn't receive any email confirmation and cannot see the booking in booking history. All I got was an SMS that asked me to verify my profile before I am allowed to drive the rental car. Unfortunately, there is no way to verify profile on the website. I downloaded the app, but it hangs once I enter my phone number and refuses to provide OTP to proceed. There is no contact details provided on the website to either write email or call someone on phone.
                Zoomcar customer support has been notified about the posted complaint.
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                  V
                  Vish129713
                  Nov 20, 2024
                  Jan 9, 2025
                  This thread was updated on Jan 9, 2025
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                  Booked a Zoomcar in Chennai. Host denied to provide the car, just 2min before I reach the location. Registered a complaint on Zoomcar. No response. They rebooked me on another day.

                  They still have not responded or provided refund. Pathetic service.
                  Zoomcar customer support has been notified about the posted complaint.
                  View replies
                  same thing happend to me on this new year, driver denied me the car saying it is not available
                  did you received your refund?
                  Reply
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                    R
                    rahukrishna
                    Nov 15, 2024
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                    I have already booked a car and was asked for a profile verification. I have submitted all the documents and it's still showing verification pending. I raised this in the support chat, and I have even mailed it to the support team. No response. It's been 12 days from the date I submitted all my documents and emails. Still, it's showing verification pending. The site says it takes 2 to 3 hours. But it's more than 10 days now. I need a response
                    Booking number: JPANJXTYU
                    Email id: [protected]@gmail.com

                    Even the customer care number also I'm not able to connect, it says to raise through the app. which I have already done
                    Zoomcar customer support has been notified about the posted complaint.
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                      V
                      Vinrash
                      Nov 14, 2024
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                      Booking done, Payment deducted, Booking confirmed. then asked to update profile by logging in, Unable to generate OTP - "Something went wrong, Please try again in sometime", Tried multiple times. No luck. Tried after updating the app, still no luck. Tried login to website - says "Please enter valid number" even though it is valid. Tried email option, says " please enter valid email, even though it is correct". There is no means to reach with automated chat responses.
                      Zoomcar customer support has been notified about the posted complaint.
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                        V
                        VarnikaVerma1991
                        Nov 12, 2024
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                        Address: GREATER NOIDA

                        On[protected], I booked a car through the app and made a payment of Rs.18, 719/- at 12:27 PM. However, on[protected], I did not receive the car as scheduled. Additionally, no booking status appeared on my Zoomcar app, and the host also confirmed that there was no record of the booking on their end.

                        It has now been seven working days since this incident, and I have not received any communication or refund from Zoomcar. Furthermore, there are no options available within the app to contact customer support via chat or phone, which has led to a highly unsatisfactory experience.

                        After that there are lots of people submit a negative review about this they get payment advanced and after that there are no customer support no Host support. today 15 days passed still i did not get my refund and we don't have any option to connect this zoomcar customer service.
                        Zoomcar customer support has been notified about the posted complaint.
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                          A
                          Ajay kumar sokhal
                          Oct 21, 2024
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                          Verification of profile is showing error

                          I have booked a car on zoomcar and paid amount 5276 in advance. But the app asks for profile verification. When i m doing the verification it shows uidai service is not responding, and there is no alternate option found for verification. So how can i do the verification process....
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