Claimed

Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Jun 2, 2026

Complaints 5740

Resolved

2597

Unresolved

3143

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Zoomcar

Having problems with Zoomcar?

File a complaint and get it resolved by Zoomcar customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zoomcar

Zoomcar reviews & complaints page 2

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Details of the Grievance:

I, along with my friends, booked a self-drive rental car from Zoomcar in Mumbai for a day. Upon collecting the vehicle, we observed that it had a white number plate, indicating private registration. To our knowledge, self-drive rental vehicles should have black number plates with yellow lettering, as required for commercial rentals under the Motor Vehicles Act, 1988. However, we trusted Zoomcar’s service...

Helpful

Found this helpful?

Write a comment

Address: Bangalore

Website: www.zoomcar.com

I finished my trip with ZoomCar on 30th Dec 2024. Post 16th Jan 2025 (15 days after the trip) I went into the help section to select "I want the Invoice". The app says "you can view the invoice here". But there isn't any link or attachment. The invoice doesnt show up.
I tried calling multiple helpline numbers, but none are operational.
I have emailed the zoomcar ([protected]@zoomcar.com), but I got a response saying ticket is closed....

Helpful

Found this helpful?

Write a comment

I booked a i10 on 28th december, on reaching the location driver denied me the car saying that it is not available
I raised the issue with zoomcar multiple times, haven't received any response yet....

Helpful

Found this helpful?

Write a comment

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

Cant book car, After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.br...

Helpful

Found this helpful?

Write a comment

I have booked a car on zoomcar and paid amount 5276 in advance. But the app asks for profile verification. When i m doing the verification it shows uidai service is not responding, and there is no alternate option found for verification. So how can i do the verification process....

Helpful

Found this helpful?

Write a comment

Address: Indira Nagar 1st Stage, Bangalore

Hi,

I am Anurag([protected]) and I recently rented a Maruti Baleno(KA03NF5385).I am writing to formally request a refund and compensation due to the significant inconvenience I experienced with my vehicle during a recent trip near Kalale, Karnataka.

Saturday night my car suddenly broke down and dropped to a speed of 0 in an area with no network coverage. This forced us to seek help from locals and push the car...

Helpful

Found this helpful?

Write a comment

Address: 717, 7th Floor, Tower-B, Diamond District, No. 150, Airport Road, Kodihalli BENGALURU Bangalore KA IN 560008.

A guest name Mayank Kumar booked my car named as BALENO 2018 model on 24 June 2024
Booking id - JPSNJHDHW
He has returned my car on 25 June 2024 and filled OTP to end car but Ride is on over instead saying OTP limit exceeded.
Plz resolve this issue as soon as possible
Or else it would end with a legal action towards zoomcar....

Helpful

Found this helpful?

Write a comment

Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore 560008, India

Website: www.zoomcar.com/in/bangalore

Myself Abhishek Thawait. I booked Maruti Alto MT petrol, KA03NH5737, Booking Details - JPSNJ7EMA, for duration 4am, 27th April, 2024 to 4pm, 28th April, 2024, through Zoomcar.

The car owner Mr. Chandru Shekar contacted me through zoom app on 26th April at 18.35 sending me picture of a black car with broken bonnet. I called the owner right after that and asked the issue. He gave his personal phone number. Upon calling he mentioned...

Helpful

Found this helpful?

Write a comment

We had a trip on 22/03/2024 and due to breakdown of the car in the middle of the road we were not able to travel further and we had to rush to the station for train and our whole trip got wasted. We have already complaint to zoom car about the same and we received the mail from zoomcar and we were asked to reply with images. we have already submitted and reply to mail but still our complaints is not resolved. Our Ticket - 1979559,...

Helpful

1 other people found this review helpful

1 found this helpful

We rented a car on zoomcar, the pickup was at 11 pm, but we could not unlock the car at all, every time the app kept crashing. We tried looking for customer care contact number, but didn't find any working contact number. We tried for one and half hour in the middle of the night. We have paid a lot for 5 days of trip.

Kindly help us resolve this matter....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Recently I booked a trip with zoomcars and was asked to upload a few documents and a selfie for verification. I uploaded the documents but every time I tried to upload the selfie the app crashed. i tried getting in touch with customer service but couldn't. My trip starts on 21st Feb and I'm not sure how can I get this fixed if I'm not able to get in touch with their customer care...

Helpful

Found this helpful?

Write a comment

Address: Mumbai

Hi,

I am trying to login to the app since morning however, I am not getting the OTP even after multiple attempts.

Request you to please look into this asap as i have to manage my booking....

Helpful

1 other people found this review helpful

1 found this helpful

I have booked a car for 29th February 2024 and 1st March 2024 through zoom car app. The app requires completion of profile verification for unlocking the car for the said date. As part of the profile verification, the app requires us to upload a selfie. I have been trying to upload a selfie and due to some technical error in the app the selfie could not be uploaded. I raised a complaint on the chat section of the app, but I have only received...

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Hello,

I'm Vikas Bhat from Udupi. On 26/01/2024 at 1 pm, we reserved a rental Ertiga from Zoomcar app for a 3-day period until 28/01/2024 at 6 pm.

Upon reaching Margao Railway Station in Goa at 1 pm, we found that the car sent wasn't as expected. Instead of a black and yellow nameplate, we were provided with a white board (private blue-colored Ertiga) with a different nameplate. Additionally, the driver...

Helpful

Found this helpful?

Write a comment

Address: 308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 560038

Dear Zoomcar Support Team,

I trust this message finds you in good health. My name is Nishant Singh, and I am reaching out to bring to your attention a concerning experience I recently encountered during a car booking through your platform.

On January 20, 2024, I reserved a Maruti Swift MT petrol with the registration number MH12VV1795 via the Zoomcar app. The booking, made under the email address [protected]@gmail.com,...

Helpful

Found this helpful?

Write a comment

Hi, My car is in Zoomcars and already with the customer. And I couldn't log in to the host app, because OTPs are receiving on the phone. No one is responding to emails and not available on phone calls. when the payment is shared 60% is to the host and 40% is taken by Zoom cars. is this the customer care they should have?
I just get more mental stress due to this, now I can't log in to the app anymore, but they ask us to contact them...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: 308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 560038

On January 14, 2024, I, Nishant Singh ([protected]@gmail.com), made a reservation for a Maruti Swift MT petrol with the registration number MH12UF8665 through the Zoomcar app. I paid a total of INR 3852. However, upon reaching the designated location, the car was not parked as indicated on the app. After some effort, we located the car, but encountered issues with unlocking it and couldn't find the car key.

Despite numerous...

Helpful

1 other people found this review helpful

1 found this helpful

Website: www.zoomcar.com/in/delhi

I hired a vehicle in Delhi through Zoomcar (my first time) to drive to Dehradun. However, before travelling, I admit I did not check in the boot that the spare tyre was in good condition, trusting that the vehicle owner gave me the car in good working order. The car had recently been in an accident (so I was informed by the owner), and the right rear panel and lights were damaged. I did take video footage of the vehicle before my departure.br...

Helpful

Found this helpful?

Write a comment

Address: Bangalore

I booked a zoom car through their website through my email ID . The telephone number I had is old and not active anymore and hence logged in through my email ID . Now I am not able to do anything with my booking and it says go to the mobile app to cancel or reschedule . I obviously cannot login through the mobile app since my number is not active for OTP and it wont allow to login through the email ID . I am not able to also change my telephone...

Helpful

Found this helpful?

Write a comment

Address: BENGALURU

My booking number is JPSNI8YC9. The name of the host is Mr. Takhat Singh. The car was a white wagon r 2022 model with number MH 47 BB 4758. The booking was scheduled to start from Friday 17/11/2023 6.00 a.m to Sunday 19/11/2023 11.00 p.m.
At the early morning of 17/11/2023, I reached the parking point which was away from the host’s address but I was not able to find the car. After a lot of searching and asking people around, I finally...

Helpful

Found this helpful?

Write a comment