Zoomcar Complaints & Reviews

I got a legal notice from Zoom car- "Legal Notice | SWAGATAM SENGUPTA | JPSN702P4". Previously the "whatsapp legal" team approached over whatsapp and very casually, like we are buddies, started asking for the money back by a vague deadline with no consequences explained. Now you this legal notice was sent on November 9 stating that i have a deadline at November 7, 7 pm to pay back the money. So to be clear, they want to create a time machine and go back in time and pay the unjust charges. They have hired some unprofessional bullies to make up their legal team

Some of the charges are correct, some of the charges were corrected after i pointed it out to them but what they didn't do is account for the money they owed from the previous booking.

There were two bookings I did from zoomcar account. First one was Renault kigor and the second is Baleno.

I got an informal message from zoomcar legal time on WhatsApp (still not sure if they are actually a legal team) and told me that i have till 5 pm to pay back the charges or... See that's the issue, for a legal team, there ambiguity and informality is purely unethical. Less than 6 hours notice for some charges that are not even justified.

Now why the charges are not justified: Firstly, the fuel charges were calculated assuming that we left the car at 0 fuel but i mentioned it to the "Legal" team and they said that it will be corrected. Secondly, I was supposed to get refunds from my previous booking, Renault kigor one, and that I didn't get.so clearly the charges will be reduced after subtracting the amount that zoomcar owes me from my first booking and after updating the correct fuel charges.

Now the threat, you have till 5 pm or... : What does this mean?? Or what? I know you can't file a legal complaint as there is some unresolved ambiguity and the "whatsapp legal" team . What's the final consequence of this sentence. I am still not clear. I think you have hired goons to use the WhatsApp number and staging them as legal.

So, It's for sure that I can't clear the charges by 05:00 pm as I didn't get any official mail from zoom for the deadline + no refunds processed from zoom car for my first booking.

I want resolution now and please stop sending this vague legal notices. Once the proces are justified, I will pay at once

Zoomcar fully faked they said the car pickup evening but second time tell car recieved second days I call evry time but his answer different I am frausted zoomcar I never rent car again zoom car my 22000 thousand gone and costomer service not received my call I call. many time I never seen this type of fake service

Please verify my profile asap so I can make a booking.

[protected]@gmail.com

For the payout period of 31st October to 6th November I have penalties of amount 20854.15 Rs of charges levied which is non sense.kindly check.

I had a booking on 1st nov customer has travelled only 4kms and returned car in 3 hrs I had a dought and went and checked all the tyres were replaced with old once and spare tyre was robbed and music system was robbed and parts near engine was reassembled. I have complained this to host support any they were just extending it and no resolution from there side.

I missed the spare wheel and jockey along with the car key, please find booking ID: JPSN7AZLT.

then I received an email reply from Zoom car that I will get refund after I share the estimations of the lost parts, I shared but, now the Zoom car replying that my complaint is fake and they are not ready to pay my loss.

Hi. I am in Andhra Pradesh, right now and wants to rent a car through zoomcar. I have uploaded dl and uid 3 days ago and waiting for verified. Still my profile is pending and no message. So i requested to you people please verified my profile so that i can book car on rent. It’s urgent. I have one page dl that is provided by my district rto. And i have uploaded the same.

Hello,
We’d book Mahindra XUV500 from 28th October 2022 11:30pm to 2nd November 2022 4:00 am whose booking id is JPSN7B9K9.

Car was breakdown on 29th October 2022 at 3:00pm in Goa and we reported to Zoomcar about the same but as it was holiday due to which mechanic was unavailable on that day.

On 30th October 2022 one local mechanic came to the location and checked all the basic things and concluded that the car was not serviced since long time so there’s issue in the battery, many more spare parts are to be replaced which will cost you a hefty amount.

Zoomcar executive told us that car will be toed and whatever expenses we incurred such as fuel, mechanic charges etc will be refunded to us. But till 01st November 2022 no agency came to toed the car till 1pm.

When we told the Zoomcar executive that we’re starting our return journey to Pune then within 30mins toeing agency came to the location and toed the vehicle. Till day before yesterday we contacted Zoomcar executive at that time they told us that all expenses will be paid but for that first car has to get repaired so please wait till the car is repaired.

Today all of sudden we received a message that ₹450 will be refunded to us which is not at all acceptable to us.

Below are the calculations for refund amount -

Total No of Hours Car was Booked : 100hrs and 30mins

Amount Charged : ₹17, 700/-

Total No of Hours Lost due to Breakdown : 85hrs

Amount to be refunded : (17700/100.5) x 85 = 14, 971/-

Kindly find the images attached for the expenses which we incurred during the trip which amounts to around ₹6500/-

Total Amount which is to be refunded is around ₹21, 500/- approx.

Kindly refer to our conversation which was done with all your Zoomcar executive for better understanding.

Awaiting for your kind response and co-operation.

Regards,
VIPUL JAIN

Tracking device has ruined my battery, I have raised multiple complaints to surrender the tracking device but no response at all by zoomcar team.

This is to let you know that we had a car with the license plate UP25 CW 4566 that we rented from Zoom Car in exchange for payment. The executives made it very clear that they would be responsible for any damage to the car.

One day, some individuals took our car on booking and were caught by the police without our knowledge for illegally transporting a large amount of alcohol in a dry state. Our car was missing for several days, but we later discovered that it was in the police station.

The case has been taken to court and the company is not assisting us in any way. The car finance company have sued us as well because we are unable to pay the EMI of the car, which was on an EMI. As a result, we are facing a huge loss.
This has a negative impact on our credit score as well and is also negatively impacting our business as we cannot take any further loans and have to hire other cars for the commute.

They also don't have any offices or free staff members with whom we could speak. Because of this, we kindly ask for your assistance.

Booking id: JPSN7BS99
Concern in detail:
Car owner called me during my Trip and informed not to fill the fuel tank as he has to service his car. While dropping the car, Car owner came and checked the fuel with his estimate, he requested for 500 cash for fuel.
Car owner Stenil informed that he will not service his car for now as he got another booking.
We dropped our conversation and I started taking pics to complete my trip. He said leave it i will mark all ok from my side and you also do the same. I left there and took cab for my location.
Later Car owner send me message in Whatsapp asking for 500 more. As he was nicely taking to me, I paid him. So in total i have paid 1000 rupees via UPI.

Now when i reach back my home, i see zoom car has charged me 1075 as outstanding amount.
I informed Car owner and he said he will look into this.
Called customer care and she conferenced the call with car owner which he denied stating that “i dont remember”.
Now today legal team pinged me in whatsapp and threatening me that they will take action against me if I dont pay the outstanding amount.
I shared the same information over whatsapp but they no response. I tried calling them but noone picked up.

I have the whatsapp conversation as well as UPI payment record with me and this to sort.

However, I have paid the amount but i want this to sort so that Zoom car people also get to know that car owners can play with users like this and this needs to be actioned.

NOTE: Car Owner was there when i picked the car and we had normal conversation about my plans and all. He himself said after your trip i will drop my car for service.
He was in constant touch me during my trip and use to call and text me if everything is going good. On top of that he came to meet me when i dropped the car.

Myself Sudipto bera and I booked a 7 seater for an medical emergency 5th November. I paid 5235. Suddenly i checked my car status before 5 hrs it showed unavailable. They didnt inform me about that. It was an emergency. In app they showed me Alto for alternative car. They don't have any sense.
After that I contacted a local travel agency and spend 14k to book. Who will take this loss ? I want my money back and with the all loss amount or i ll lodge a complain to consumer forum.

I am host of zoom car and a customer has taken my car on 13th of September till 13th of October then we came to know that customer has done some legal actions using my car and from 13th of October my car is in Mysore garage. Till now I have not received my payment for completed booking against the booking ID JPSN725LP and also car downtime is showing from 28th of October. I have raised tickets but no use they respond and they r giving they same reason "Will resolve your issue as soon as possible" from past 1 and half month. Kindly rectify my issue.

My car stolen in the same way via zoomcar app by booking on 10 Oct 22. CSR raised in nearest police station. so far no response from zoomcar. helpless. plz help me if you can

I attached my vehicle in Zoom Car Host for Oct 2022 month. Inspite of having their own tracking device & app with uploaded image by us, they always levy wrong fuel charges in our bills, And there is always refund issue. Further on around 20th Oct, my car was caught by cops with guest for using white board car and was asking heavy penalty. Both myself and guest tried to approach customer care, but failed and forcefully paid penalty to cops. Zoom Car is taking 40% of our revenue but no sharing in this loss and expenses.
From 1st Nov I kept my car for personal use for some 15 days, and today I got message my car has been listed from 4th to 9th Nov for booking. I have not done this booking, its automated, and we don't have the option to cancel this listing. Further as per their policy, I will be chargeable for cancelling the booking in listing period. I tried to approach CC with this issue, they disconnected the call 2-3 times without giving proper solution. At last when I told I will put this to Consumer Grievances, they gave the solution by blocking my car for 15 days, which can result in bad credibility of my vehicle.
Please do the needful

Hi,

Hope you're doing well!
I'm reaching out to you regarding my experience with Zoomcar, related to my last booking where there have been unnecessary and uninformed charges have been levied.

I have been reaching out to your support team for the same however yet to receive a call/response.

Just seeking out to help to resolve the issue, below are my details. Would really appreciate if you can arrange a call from someone to resolve this

Email: [protected]@gmail.com
Number: [protected]

Regards,

Hi,
Hope you're doing well!
I'm reaching out to you regarding my experience with Zoomcar, related to my last booking where there have been unnecessary and uninformed charges have been levied.

I have been reaching out to your support team for the same however yet to receive a call/response.

Just seeking out to help to resolve the issue, below are my details. Would really appreciate if you can arrange a call from someone to resolve this

Email: [protected]@gmail.com
Number: [protected]

Regards,

Am Jatin kunar yadav, i rented an i10 in mumbai from borivali.
Phone no. - [protected]

The car had private white colour number plate. I was travelling with my friends nd at a red light traffic police asked me for papers of the car. There was no original copy and so he asked me for originals and i answered that it is a rental car.. So he asked me to leave the car there or zoomcar have to pay ₹10000 for it as they are using a private car for rental purpose.

We requested them a lot to leave us as were we meant to go at that time of night.
They asked me to call owner of car but i had no contact details, they asked me to call zoomcar but no one picked up the phone.

After almost 1 hr of requesting we some how managed to leave with the car for only ₹5000 without any ticket.

Am Jatin kunar yadav, i rented an i10 in mumbai from borivali.
Phone no. - [protected]

The car had private white colour number plate. I was travelling with my friends nd at a red light traffic police asked me for papers of the car. There was no original copy and so he asked me for originals and i answered that it is a rental car.. So he asked me to leave the car there or zoomcar have to pay ₹10000 for it as they are...

Myself, Sanil.V from Ernakulam, kerala.
Had booked a self drive car in zoomcar app on[protected] in the morning.
The Booking ID was: JPSN76L81.
The booking time was from 12:00PM[protected] to 9:30AM[protected].
The car booked alloted by Zoomcar was Nissan Magnite MT petrol.

The total Cost paid was Rs.4253/-.

As the pickup location was 6kms far from my home, i took an autorickshaw to reach the location and paid Rs.180 for auto charge. When was about just to reach the car, received a message from app that the booking was cancelled.
This cancellation was not done by self. It was done from Zoomcar and there was cancellation charges of Rs.1941 applied. Rs.2312 will be reimbursed as per message received.

This Zoomcar does not have a direct customer care support contact number. Even if it is called, it does not get connected.
There was no option to connect to customer care and i had to come back in auto with Rs. 180 again and cancel an important trip of family.

Request Consumer complaint forum to escalate this and get back the cancellation charges (rs. 1941) back to my account.

Note: There was also a profile verification not approved few minutes back before reaching the destination.
I had completed previous trips with the same license uploaded in app.
Anyway, had taken new pictures of license and the same was verified and approved by zoomcar. Have evidence( message) of the same