Zoomcar Complaints & Reviews

Dear sir/madam,

My booking was on 14th August 2022 at 9 am trip completed but the booking is not showing online booking id is JPSN7EQKU along with km photos and booking details are attached...

My car went for the booking id JPSN71RKR and lasted for 24 hours and 75 percent of fuel was utilised. i have not received both the revenue share and the fuel reimbursement. bluntly zoomcar is denying if any booking got completed and lying that i did not give my car to the customer. i have been banging my head on the rocks. i must have called not less than 50 times to get a resolution, spending not less than 25 mins in each conversation. sorry...

Hi Please Look into my profile verification I’ve been trying for the past week and it’s not happening it’s kinda urgent we need to book a car next week...

Hi All,

This is to enlighten you about the discrepancies and irregularities in your system of finance that you guys have charged money from clients and are not paying the host. I being a host is suffering since past 20+ days but no one has bothered enough to resolve my issues so I am writing this mail directly to you guys so that matter can be highlighted and acted upon fast. Amount pending to be paid to me are as follows:br...

Hi,
I had a booking with Zoomcar JPSN785R0 on 24th March 2022, I started the trip at fuel gauge being at 5% almost empty, I completed the trip next day as scheduled and before ending the trip I refuelled the car to 100% as Zoomcar said it will be refunded. Also they mentioned that whn we drop at 100% fuel 30 extra mins will be provided for the trip. So I did it. But 6 months passed till now refund not done. I couldn't reach out to...

Hi, I have booked zoomcar for 2 days. I picked vehicle from Nagpur and travel to my destination. Next day my vehicle breakdown at some location. I informed zoomcar for road side assistant. They told to wait for 3 hrs sending toing van as place is rular area. Person informed me you will get complete refund, fuel as i have not used fuel, and drop to location. I almost waited 36hrs at same location with my wife. No one came always getting same...

I am just getting promises from the above company mentioned but the amount is not yet transferred
Customer care is just giving time 24-48 hrs but the amount is not recieved still since 1.5 months
In the company app statement generated is just showing processing but amount is not credited.
I have already clearly mention about my car loan that I have to pay but no solution yet
I need my problem to get resolve as...

I am a zoomcar host i had a complain regarding a completed booking with id JPSN7A0DB
The booking was completed 2 weeks before but the payment is still pending I had also informed the customer support with ticket id 1333102 but still no satisfactory answer is given even they dont have a reason of why the payment is pending whenever i call they say to wait for 72 hrs . No solution is given i need my money for my financial problems....

I am not receiving OTP despite many attempts. Please help...

It was worst experienced with Zoomcar. Profile verification not done even uploaded clear and readable images of driving license and the cancelled the booking. Customer care not provide satisfaction answer and taking long time. The reply I get from zoomcar is that, that the services are not available in your location i.e. Pune. So can u please clarify me is that service is available in pune or not because I can see in app that the service...

Hi zoomcar People.
I have uploaded the Documents very decently. Please approve quickly. I have to go for a real urgency. Please. Pleeeeease.

Details :-
Name - AMAN VERMA
PLACE - DELHI 110035.
Thank you in advance....

I had booked Zoomcar for the 13th of August and was asked to pick it up by 8:30 am. On reaching, I was told the vehicle has alignment issues and can’t be given. I tried reaching Zoomcar customer care but due to ping waiting for queue and preplanned travel couldn’t connect. But I managed to raise a complaint in between via Zoomcar App help. When asked about the prepayment return (I had paid the full amount), I was just given Rs. 200. I...

Booking ID- JPSN7DFG5 / Sridhar / 3.8.2022

Above mentioned customer took our Vehicle No. TN 19M 3063 / Ty. Innova / Dsl, on referred date in fuel gauge full status, but returned vehicle less than half tank. The payment for SUV vehicle was not also satisfactory, we request you to take immediate actions on the same & do the needful ASAP.

Awaiting for your positive response....

No reply to email or customer care....

Hello,
My name is Sajay Varghese.
I had booked a swift car from kochi airport from 20-26th August. The car was changed to what I booked at the pickup time. I picked the car on 20th and while dropping the car to the airport today, the car stopped in between and didnt start. I called customer care 3-4 times and they directed me to multiple phone numbers who could not help me and redirected me to customer care and I was getting...

The car we booked for the long weekend in August (12-15th, 2022) was not starting and did not have any fuel. The owner came to tell us that there was an issue with the car engine and that we should cancel the booking. We handed the car over to the owner (see picture) and immediately called customer care who said that they will cancel the booking from their end and give a full refund. This call was recorded and I am sure would be available...

My booking ID JPSN7AUC5 I have been calling since my car breakdown happened on my booking day 07/08/2022 in between my trip I had horrific experience I had to spend a night on the highway inside the car with my family it was a traumatic experience but still I didn't received any information about my refund status also whenever I called on the call centre number every time executive said that I will get it the refund status and details in...

Hi,
I have not received my refund yet for my booking on 13th Aug 2022. I have also dropped mail on [protected]@zoomcar.com but I got no response yet and no one is giving proper response. My booking id is JSPN7EJ4M and the amount spent was 5, 442 INR. On that day I booked a 7 seater Renault Triber MT petrol car but I got the message from zoomcar like it is not available. So I want my 100% refund....

Hello
My booking id is JPSN7VGK2 post my booking upon uploading my DL i have received message that my varification is rejected for reason multiple profiles. I already have bookings from this profile. I have been trying to contact zoomcar from all mediums (email, contact us, call) there is absolute zero response. I feel cheated. Kindly either cancel my booking and issue me full refund or help me with varification of DL. Remove all old...

Dear sir/ Ma'am,

I got a booking for my car Honda Amaze(MH12LV1335) from 7th August to 11th August ( booking no.JPSN7AUE2), everything was fine until I didn't received my car even by 12th August and I wanted vehicle for my personal use on 13th August so I called their host support, they told me that customer is not reachable and late charges etc will be levied on customer. So for my personal use I had to spend money on taxi...