Zoomcar Complaints & Reviews

On 29 Oct 2022 I booked a Tata punch in Whitefield Banglore, the booking was made through MMT portal powered by zoom car, I booked the car for 1 day 9 hours for 5246 rupees which I paid upfront. Now I have to upload my ID and Driving license on the portal and the portal says if you are not able to upload the documents by 12 noon we will automatically cancel your booking and no refund will be provided. I contacted multiple times with MMT customer care and explained them the issue, they tried to connect with Zoomcar customer care and they were not able to connect, I myself tried connecting with zoomcar customer care and I was not able to reach them. I thought of cancelling the booking and book from somewhere else, to my surprise they were charging 2761 as cancellation fees. I freaked out by looking at the cancellation fees. I desperately tried calling the customer care of MMT and zoomcar. MMT had the same answer we are trying to reach zoom car and they are not reachable.
At 11:30 am I decided to reach the pickup location to take the delivery of car and thought I would provide the documents on the spot. Again, to my surprise the location was an under construction site and no zoomcar was there on checking with the locals they told me there is no zoomcar nearby. I felt cheated, devastated. Meanwhile it was already 11:59 I decided to go with cancelling the booking so that I get some of my amount back because these cheaters were gonna cancel the booking at 12 and not gonna refund anything.
At 12:05 I got a call from mmt customer care that they are able to connect with zoomcar customer care on talking to them they said you have cancelled the booking and we have deducted the cancellation fees there is nothing that we can do.:(

I was not able to upload the documents- MMT(Make My Trip) said it's the issue with zoomcar, zoomcar said it's an issue with MMT. Why should a customer suffer losses for their system issues.

Result :- as a result I had to cancel my planned trip with my family, go through this mental harassment and the financial loses. Beware guy's these guys are expert in creating traps.

MakeMyTrip Booking id:- SD[protected]
Zoomcar Booking:- JPSN76GTG

Booking id JPSN76KZC its showing booking completed and when navigating to my car my car is in rajasthan ...i want my car asap safely...and pay me extra for whatever car is using still...stop scamming and ending booking even though car is very far away from drop location #scam #fraud

I canceled my booking with the booking ID:- JPSN7XA5T on[protected] As promised it needs to be refunded within 5-6 hrs. Still, I didn't receive my refund back

I hosted a car Car: TS08EQ5824 with zoom car host program and one of the customer ( details: Janardan Sivasubramanian ID: JPSN7F70U From: 01 Oct - Saturday 11:00 PM To: 05 Oct - Wednesday 02:00 PM Listing ID: C9AQFN ) took my car and met an accident. Its happened almost 3-4 weeks back. I have been trying to call zoom car support for current status of my car condition but none of the person is helping me out. one of zoom car executive called me 2 weeks back to get my car RC and insurance. He shared pics of the car. car is damaged heavily. later then I have not received any single piece of communication from Zoom car support. Customer care support is not at all taking the responsibility to provide at least information about the status. My total argument with that people completely wasted because they never caring it. zoom car support is worst than anything in the world. That's why I would like to knock another door. Please help me out on this

I have canceled a booking and got several emails that the full refund has been processed. Haven’t received the refund amount in my account yet. Tried to contact the Zoomcar customer care but they’re not reachable via phone nor via email. Please let me know how to contact Zoomcar customer care from a non register mobile number. This has been the worst experience with Zoomcar.

I opted for Zoom car Host in September 2022, device was installed. Since then, I am unable to get my vehicle LIVE . Now, from 18/10/2022, the Lock and Unlock feature is also not working . Customer care says that they have no rights even to raise a complaint in their system.
It is festive time and I opted for Zoom car Host so that I can earn some extra money but it is very stressful.

Hi,

I have uploaded my license on the zoomcar app for verification 2 days ago but it is still showing that the verification is under process. We have an upcoming trip. Could you please let me know how long it will take for the verification to take place?

Hi Team

I dont want be part of Zoomcar Host Program.
Many times I requested them to terminate my car from the program, but still now there was no response. I changed my city on sept28th and still the gadgets are not removed which is causing battery drain issue.
I lost my one momth payout as well for booking id JPSN782YY

I dont want to continue with zoomcar host,

please help me to remove from the program.

Regards
Nandini Ps

Hi Team

I dont want be part of Zoomcar Host Program.
Many times I requested them to terminate my car from the program, but still now there was no response. I changed my city on sept28th and still the gadgets are not removed which is causing battery drain issue.
I lost my one momth payout as well for booking id JPSN782YY

I dont want to continue with zoomcar host,

please help me to remove from the program.

Regards
Hemanth G

Hi team, battery is getting drained post servicing done by their partner garage. They damaged original paint as well and dropped car with drained battery. I had to replace it with new battery.. again facing drainage issue.. chasing their team for more than 2 months.. i am not able to use car nither for my self nor for sharing…

Hi, I signed up for Zoomcar a couple of years back with a committee official mail, and hence every time I make a booking, the same email is used for intimation, which multiple people have access to. Further, my Driver's license including my personal details are mentioned in the account. Hence please help me change the email id to my personal email, I am ready to furnish whatever proof is required to that extent.

My booking was from 30th September to 3rd October 2022. Booking ID: JPSN72TT5.
My car broke down in the middle of the trip, (2nd October) The company told they will tow the car away. First of all it is so difficult to contact the company. At least 10 email ids have gone unanswered and they hardly pick up calls.
It has been 10 days and no communication from them.
I had to incur additional costs due to last minute car bookings and more. They have not refunded a single rupee. On top of that they threaten me of any extra charges for the car.
The worst company I have every seen.

I booked my car and three hrs before the ride zoomcar cancelled my booking without stating any reason. All the deductions they have made themselves and have cut 2000 rupees. This is unacceptable. I haven't cancelled the booking. How could they cancel and then apply charges.

I booked Ertiga from 10:30 AM 30 Sep 2022 to 8.30 PM 01 OCT 2022. My BOOKING ID is JPSN7FH27.

Our car broke down on Sep 30, 2022 around 1.30 PM and we have contacted the Zoom customer car and returned the vehicle, they have promised us that there will be a full refund, since our car broke down at the start of the trip.

We contacted Zoom car on Oct 10, 2022, they told us that there will not be a refund initially as the car was in good condition, then we wanted them to connect with the owner, then they spoke with the owner and told us that the owner agreed that there was a problem in the car and they will be raising a ticket.

Then again today (Oct 12, 2022), the customer support person said the same thing, that the car was in working condition, and no refund will be issued.

We drove the car and it stopped in the middle of the road and people around helped to move the car from the middle of the road and our trip was also cancelled due to this, and we filled the fuel (diesel) of 1000 rupees in the car and after 10 mins the car stopped. The owner also accepts that there is an issue with the car. But, I am not sure who is the backend who gives the statement that the car is in working condition.

I expect Zoom to provide us with a refund of 5202 (Car booking amount) + 1000 (diesel charges proof of the bill is sent to "[protected]@zoomcar.com" ). For now we have received 1353 as refund. So Zoom needs to provide us with a refund of 4849 .

We are continuously contacting Zoom to get our money back, but there is not even a single update from them.

Regards,
Ranjani

I am Siva Prakasam S and had attached my car Baleno (TN 13 K 0617) with zoomcar amigo from Jan 2022. On Aug 21 2022, a customer named Shanmugam took the vehicle and has not returned the vehicle yet. It seems the car has been stolen and no update yet from the zoom car legal team and also from the police station.

CSR has been made and no further update from both. It's been three weeks now.

If I am not going to get my car back or any update from zoom car within 24 hours, I will be posting this issue on all social media platforms and also I have all the recordings and conversation with zoom car which I will be posting along with the issue.

Very worst service and it seems no one is working or taking further steps. I have lost my vehicle and my one year child is ill searching for the car.

Expecting a response within 24 hours.

Regards,

Siva Prakasam S

Being a zoom car host car damage was reported: 1425692 Car damage

1419965 e-mail 26th 6.41am with [protected]@zoomcar.com: its unanswered. Requested the team to change my e-mail id as i am unable to Login: upload the damage pictures and fill checklist: kind o[censored]nable to access my car : the damages from Booking ID JPSN71I6 by Mr. Sandeep Yadav is reported today : the rain guard is left broken and the internal car light was...

Booking amount paid and car not given for raid duped

Had used Zoom car while i was traveling in Goa last month in September 22.After completing journey i returned car back to vendor.
Now i am chasing them for refund, had tried calling sending multiple emails but no one came back
Booking id :JPSN7TEY6

On 4th Oct early I booked a self drive car in ZoomCar App for the fair of Rs.3336/- slot was booked for 12:30pm to 8:00pm. Post the payment completion the App showed-up a previous due which is pending of Rs.372/- on Immediate basis I paid the same but the App didn't took the update Since time was about 11:30 I paid the fair of Rs.372 once again thinking on raising a request to ZoomCar we may receive 1 refund later. But even the second paymnent didn't reflect in the App. Later I directly went to owner spot to take the car but unfortunately the App showed without clearing the previous due new ride cannot be started, Hence I called up the Customer Care Immediately asking for solutions but the girl/lady whom ever spoke in the call was not addressing my issue & asking me to pay it amount again, Inbetween before I call the Customer Care I shared bank statement & payment snap to ZoomCar email ([protected]@zoomcar.com) Later I called the customer care multiple times asking for resolution but later finally the time was 1:50pm where I booked the car at 12:30pm for an emergency Even if I consider the car its waste of time for me. Hence I asked for refund process. Later I raised multipe complaints asking for refund till yesterday there was not property response. Today I received a SMS from ZoomCar stating my refund is initiated of Rs.939/-

Which made my day worst ever, I raised a cancellation request due to a non-service by the zoomcar team hence I wasted my time in road waiting for my driving start time. Not even I touched the car Hence I need this to get sorted out I need my Complete refund of Rs3336/- + Rs.372/- by the company. Because of the companies fault why I should need to bare the charges. For more clarification you may reach out to my number [protected]

I am waiting from 4 days and no one responding they cut the call after answering the call i have not received my car from 4 days and navigation device device also not working please help me out