Zoomcar Complaints & Reviews

Myself Sudipto bera and I booked a 7 seater for an medical emergency 5th November. I paid 5235. Suddenly i checked my car status before 5 hrs it showed unavailable. They didnt inform me about that. It was an emergency. In app they showed me Alto for alternative car. They don't have any sense.
After that I contacted a local travel agency and spend 14k to book. Who will take this loss ? I want my money back and with the all loss amount or i ll lodge a complain to consumer forum.

I am host of zoom car and a customer has taken my car on 13th of September till 13th of October then we came to know that customer has done some legal actions using my car and from 13th of October my car is in Mysore garage. Till now I have not received my payment for completed booking against the booking ID JPSN725LP and also car downtime is showing from 28th of October. I have raised tickets but no use they respond and they r giving they same reason "Will resolve your issue as soon as possible" from past 1 and half month. Kindly rectify my issue.

My car stolen in the same way via zoomcar app by booking on 10 Oct 22. CSR raised in nearest police station. so far no response from zoomcar. helpless. plz help me if you can

I attached my vehicle in Zoom Car Host for Oct 2022 month. Inspite of having their own tracking device & app with uploaded image by us, they always levy wrong fuel charges in our bills, And there is always refund issue. Further on around 20th Oct, my car was caught by cops with guest for using white board car and was asking heavy penalty. Both myself and guest tried to approach customer care, but failed and forcefully paid penalty to cops. Zoom Car is taking 40% of our revenue but no sharing in this loss and expenses.
From 1st Nov I kept my car for personal use for some 15 days, and today I got message my car has been listed from 4th to 9th Nov for booking. I have not done this booking, its automated, and we don't have the option to cancel this listing. Further as per their policy, I will be chargeable for cancelling the booking in listing period. I tried to approach CC with this issue, they disconnected the call 2-3 times without giving proper solution. At last when I told I will put this to Consumer Grievances, they gave the solution by blocking my car for 15 days, which can result in bad credibility of my vehicle.
Please do the needful

Hi,

Hope you're doing well!
I'm reaching out to you regarding my experience with Zoomcar, related to my last booking where there have been unnecessary and uninformed charges have been levied.

I have been reaching out to your support team for the same however yet to receive a call/response.

Just seeking out to help to resolve the issue, below are my details. Would really appreciate if you can arrange a call from someone to resolve this

Email: [protected]@gmail.com
Number: [protected]

Regards,

Hi,
Hope you're doing well!
I'm reaching out to you regarding my experience with Zoomcar, related to my last booking where there have been unnecessary and uninformed charges have been levied.

I have been reaching out to your support team for the same however yet to receive a call/response.

Just seeking out to help to resolve the issue, below are my details. Would really appreciate if you can arrange a call from someone to resolve this

Email: [protected]@gmail.com
Number: [protected]

Regards,

Am Jatin kunar yadav, i rented an i10 in mumbai from borivali.
Phone no. - [protected]

The car had private white colour number plate. I was travelling with my friends nd at a red light traffic police asked me for papers of the car. There was no original copy and so he asked me for originals and i answered that it is a rental car.. So he asked me to leave the car there or zoomcar have to pay ₹10000 for it as they are using a private car for rental purpose.

We requested them a lot to leave us as were we meant to go at that time of night.
They asked me to call owner of car but i had no contact details, they asked me to call zoomcar but no one picked up the phone.

After almost 1 hr of requesting we some how managed to leave with the car for only ₹5000 without any ticket.

Am Jatin kunar yadav, i rented an i10 in mumbai from borivali.
Phone no. - [protected]

The car had private white colour number plate. I was travelling with my friends nd at a red light traffic police asked me for papers of the car. There was no original copy and so he asked me for originals and i answered that it is a rental car.. So he asked me to leave the car there or zoomcar have to pay ₹10000 for it as they are...

Myself, Sanil.V from Ernakulam, kerala.
Had booked a self drive car in zoomcar app on[protected] in the morning.
The Booking ID was: JPSN76L81.
The booking time was from 12:00PM[protected] to 9:30AM[protected].
The car booked alloted by Zoomcar was Nissan Magnite MT petrol.

The total Cost paid was Rs.4253/-.

As the pickup location was 6kms far from my home, i took an autorickshaw to reach the location and paid Rs.180 for auto charge. When was about just to reach the car, received a message from app that the booking was cancelled.
This cancellation was not done by self. It was done from Zoomcar and there was cancellation charges of Rs.1941 applied. Rs.2312 will be reimbursed as per message received.

This Zoomcar does not have a direct customer care support contact number. Even if it is called, it does not get connected.
There was no option to connect to customer care and i had to come back in auto with Rs. 180 again and cancel an important trip of family.

Request Consumer complaint forum to escalate this and get back the cancellation charges (rs. 1941) back to my account.

Note: There was also a profile verification not approved few minutes back before reaching the destination.
I had completed previous trips with the same license uploaded in app.
Anyway, had taken new pictures of license and the same was verified and approved by zoomcar. Have evidence( message) of the same

On 29 Oct 2022 I booked a Tata punch in Whitefield Banglore, the booking was made through MMT portal powered by zoom car, I booked the car for 1 day 9 hours for 5246 rupees which I paid upfront. Now I have to upload my ID and Driving license on the portal and the portal says if you are not able to upload the documents by 12 noon we will automatically cancel your booking and no refund will be provided. I contacted multiple times with MMT customer care and explained them the issue, they tried to connect with Zoomcar customer care and they were not able to connect, I myself tried connecting with zoomcar customer care and I was not able to reach them. I thought of cancelling the booking and book from somewhere else, to my surprise they were charging 2761 as cancellation fees. I freaked out by looking at the cancellation fees. I desperately tried calling the customer care of MMT and zoomcar. MMT had the same answer we are trying to reach zoom car and they are not reachable.
At 11:30 am I decided to reach the pickup location to take the delivery of car and thought I would provide the documents on the spot. Again, to my surprise the location was an under construction site and no zoomcar was there on checking with the locals they told me there is no zoomcar nearby. I felt cheated, devastated. Meanwhile it was already 11:59 I decided to go with cancelling the booking so that I get some of my amount back because these cheaters were gonna cancel the booking at 12 and not gonna refund anything.
At 12:05 I got a call from mmt customer care that they are able to connect with zoomcar customer care on talking to them they said you have cancelled the booking and we have deducted the cancellation fees there is nothing that we can do.:(

I was not able to upload the documents- MMT(Make My Trip) said it's the issue with zoomcar, zoomcar said it's an issue with MMT. Why should a customer suffer losses for their system issues.

Result :- as a result I had to cancel my planned trip with my family, go through this mental harassment and the financial loses. Beware guy's these guys are expert in creating traps.

MakeMyTrip Booking id:- SD[protected]
Zoomcar Booking:- JPSN76GTG

Booking id JPSN76KZC its showing booking completed and when navigating to my car my car is in rajasthan ...i want my car asap safely...and pay me extra for whatever car is using still...stop scamming and ending booking even though car is very far away from drop location #scam #fraud

I canceled my booking with the booking ID:- JPSN7XA5T on[protected] As promised it needs to be refunded within 5-6 hrs. Still, I didn't receive my refund back

I hosted a car Car: TS08EQ5824 with zoom car host program and one of the customer ( details: Janardan Sivasubramanian ID: JPSN7F70U From: 01 Oct - Saturday 11:00 PM To: 05 Oct - Wednesday 02:00 PM Listing ID: C9AQFN ) took my car and met an accident. Its happened almost 3-4 weeks back. I have been trying to call zoom car support for current status of my car condition but none of the person is helping me out. one of zoom car executive called me 2 weeks back to get my car RC and insurance. He shared pics of the car. car is damaged heavily. later then I have not received any single piece of communication from Zoom car support. Customer care support is not at all taking the responsibility to provide at least information about the status. My total argument with that people completely wasted because they never caring it. zoom car support is worst than anything in the world. That's why I would like to knock another door. Please help me out on this

I have canceled a booking and got several emails that the full refund has been processed. Haven’t received the refund amount in my account yet. Tried to contact the Zoomcar customer care but they’re not reachable via phone nor via email. Please let me know how to contact Zoomcar customer care from a non register mobile number. This has been the worst experience with Zoomcar.

I opted for Zoom car Host in September 2022, device was installed. Since then, I am unable to get my vehicle LIVE . Now, from 18/10/2022, the Lock and Unlock feature is also not working . Customer care says that they have no rights even to raise a complaint in their system.
It is festive time and I opted for Zoom car Host so that I can earn some extra money but it is very stressful.

Hi,

I have uploaded my license on the zoomcar app for verification 2 days ago but it is still showing that the verification is under process. We have an upcoming trip. Could you please let me know how long it will take for the verification to take place?

Hi Team

I dont want be part of Zoomcar Host Program.
Many times I requested them to terminate my car from the program, but still now there was no response. I changed my city on sept28th and still the gadgets are not removed which is causing battery drain issue.
I lost my one momth payout as well for booking id JPSN782YY

I dont want to continue with zoomcar host,

please help me to remove from the program.

Regards
Nandini Ps

Hi Team

I dont want be part of Zoomcar Host Program.
Many times I requested them to terminate my car from the program, but still now there was no response. I changed my city on sept28th and still the gadgets are not removed which is causing battery drain issue.
I lost my one momth payout as well for booking id JPSN782YY

I dont want to continue with zoomcar host,

please help me to remove from the program.

Regards
Hemanth G

Hi team, battery is getting drained post servicing done by their partner garage. They damaged original paint as well and dropped car with drained battery. I had to replace it with new battery.. again facing drainage issue.. chasing their team for more than 2 months.. i am not able to use car nither for my self nor for sharing…

Hi, I signed up for Zoomcar a couple of years back with a committee official mail, and hence every time I make a booking, the same email is used for intimation, which multiple people have access to. Further, my Driver's license including my personal details are mentioned in the account. Hence please help me change the email id to my personal email, I am ready to furnish whatever proof is required to that extent.