Zoomcar Complaints & Reviews

Hi,

I made repair for the car during my travel and team agreed to refund the amount.Its been more than 2weeks but I didn't get any refund or confirmation from your team and unable to contact the team.My booking id JPSN7V5DG

Dear Sir,

I made a booking in zoom car app travelled for 3 days 13Aug'22 to 16Aug'22. Zoom car was escutive called me and told that silencer is damaged and ballet bent and scratch was happned. Out these complaines only i responsible for scratch remaining was not happened by me. I had approached zoom car several times for investigation but i did not recived proper response. zoom car telling me to pay 3500 for repair which i was not responsible for that.

Booking ID JPSN7AHKH

My car is under hist scheme and it's accidented during booking on 2 ND august but till now not repaired and back to us . customer care not taking call or replying mail.no response given .we are in great loss

I have reserved a vehicle Kwid AT (Petrol) for 30th Jul 2022 from Pune Airport (Booking ID: JPSN7DZLH). I have submitted my license and paid the full amount of INR 7656. When I arrived at airport on 30th Jul the car was not there and after calling multiple times the customer center representative picked up and told that the car will be arriving soon. After waiting another 30 mins I called up again and after waiting in the call for more than 25 mins some agent answered and kept me on hold for another 10 mins and then informed that the booking could not be processed as the Driving License is a hand written one. I told them I have been waiting with my family outside the airport for more than 2 hours but they just said they cannot do anything about it and said that the booking will be automatically cancelled and the full amount will be refunded with in 3 weeks. To my dismay I only received INR 501 as refund. After sending them multiple emails and making multiple calls finally one agent has responded saying it was a system issue and he corrected it and assured me that the full amount will be refunded in 2 weeks and I do not need to follow up again. It has been 4 weeks and I have sent 2 emails in between and no body responds. I cannot reach them on their customer service number. The call gets disconnected with the message that there are no bookings available with the number I am calling from. I used the same mobile number for booking. Such a pathetic service. Absolute waste of time and money.

Hi,

I have booked a zoom car from 01st September to 08th of September.
But we found hot water leakage from inside the car near co-driver seat and we complained the same to zoom car.
The zoom executive stated that it's risky to drive the car and got the car towed for inspection and assured the unused hours will be refunded after inspection.
Then we started continuously calling the contact centre asking for the update as the trip also ended on 2nd September, they said it might take 5 working days for processing.
Till now there was no proactive update from their end and i kept following up.
After 10 days, i called the customer care and they said that they found no issue with the car and hence refund cannot be processed.
My question is
1. Why did it take so long to just check whether leakage was there or not?
2. Why wasn't this caluse communicated to the customer in advance?
3. If there is delay in the inspection ( a small leakage inspection which a local mechanic will do in 15mins took the days for zoom car), is the customer liable to pay for the unused period? What kind of logic is this
4. Ideally customer should have been notified the very next day that there is no issue with the car and should be given an option to use the same car - Why was it not done?
5. We were advised to book a new car, which did? Now why are charged twice, when we didn't use the? ( The faulty car was driven for a day and 61kms).
The leak was real and their backend team is just hiding the facts to loot the customers.
Booking ID - Your Zoomcar Booking: JPSN7VNY5
Multiple Mails and calls have been made, but no clear response from the company. Please help resolve this issue.
Customer Name - Raghuram
Mobile Number - [protected]

Hi have requested for a refund for a booking and zoom confirmed they did. But I have not received the refund yet. Unable to get through the customer care and so I have written a email for which one Agent responded asking for my statements but never got back after that. Now I received notification that my query is resolved. I have not been given any clarification nor f communication. Still no refund but ticket is closed without any communication. ie

Hello,

I'd booked swift dezire (petrol) on zoomcar for 15th aug, 2022.
When I have checked on 14th aug, I noticed that my profile was not verified so according to zoomcar policy if your profile verification is pending then booking will automatically cancel,
To avoid cancelation of my booking I've cancelled my booking
Now till today I've not received refund of rs. 2452 on zoomcar application it shows that refund processed but I've not received any refund
I'd also tried to call nd mail customer care but not get any response from their side. Can anyone please help

This is about my booking please find below the scenario

Booking was made for i20 diesel at 10:30 pm, post few mins the car stopped and blacked out this was at a petrol pump wherein I pumped fuel for 4000 INR, they provided me another car but the fuel from the previous car was not received

It was already told to zoom car back end Team

Now despite multiple emails, calls they stopped responding

Please help

I've booked car in zoom car and they cancelled my booking on trip time.And i didn't get any refund also I didn't get proper response from the customer care

I booked the pick up for 23:30 last night and the car was not unlocking and the trip started. I am unable to use the car now as well. I tried contacting the customer support but there was no response from the customer support.

While serving the car, all the things worked fine and looked good.
but when returned after late timing... car was totally meshed and dirty,
Also scratches on the co-driver side.

1. On font of left side under the headlight
2. On the left mirror
3. on the left tail side
4. Car stopped completely - (can't react on start process)
Note: when the car came back at that time car was running but when I checked it can't react on start process.

Booking details -
Id: JPSN7TFLE
serve to: Divyansh Jain
pickup time - 5-sep22 6.30PM to 6-sep22 11.30AM

Raised ticket with zoomcar where not getting any solutions
1382301, 1377724

On Every ticket give a promise that the concern will be resolved and our team will connect in 2hr. but no response from last 2 days and my car still in same conditions.

Dear sir,
As I have booked Car on 4th of Sep 2022 with fuel excluding. On receiving of car fuel level was 60 % as per attached photos and at the time of returning fuel level was 70 %. But still charges of Refuelling is showing.

Request you to please do needful in above subject matter

I made the booking JPSN7TTGU with you, firstly they changed the car just 10 mins before the pick up time. Then when I got the car, the car broke down just after 15 kms. I was in middle of the highway,
waiting for the assistance, but each time I called them, they said please wait for 15 mins, concerned team will get back to you. I kept waiting for around 2 hours there, called around 5-7 times but still the same answer by each of the customer care executive. Then almost after 2.5 hours, I got the call and the person said that we cannot provide you any alternative, you will have to manage on your own and moreover, do not leave the car there till the towing service comes. I somehow managed to get away from there. They towed the car later that day, the servicing people kept calling me as if I was the owner of the car, they had no clue to whom to connect from zoomcar people. Then, moreoever, for the refund of Rs. 3680, I haven't heard anything from them as of now, the trip was still ongoing in my app because the assistance team asked me not to end the trip else the refund won't be provided. Anyhow, there has been no assistance or no news from them till now.

I booked a rental car on Zoomcar for 15 September 2022 (pick up time 7 pm ) and paid Rs 2082 in advance. My booking ID is JPSN7T4JI. However there were change of plans and i wished to cancel the trip. According to company policy, for any cancellation 24 hours prior to the pickup time the cancellation fee charged will be Rs 200. I tried cancelling the trip on Zoomcar mobile app on 6 september 2022. But when i clicked on cancel trip, there was a message saying the entire amount will be deducted as cancellation fee. The customer care number is not being answered. I wish to cancel the trip well before 15 september and get my refund barring cancellation fee of 200.

I booked a rental car on Zoomcar for 15 September 2022 (pick up time 7 pm ) and paid Rs 2082 in advance. However there were change of plans and i wished to cancel the trip. According to company policy, for any cancellation 24 hours prior to the pickup time the cancellation fee charged will be Rs 200. I tried cancelling the trip on Zoomcar mobile app on 6 september 2022. But when i clicked on cancel trip, there was a message saying the entire amount will be deducted as cancellation fee. The customer care number is not being answered. I wish to cancel the trip well before 15 september and get my refund barring cancellation fee of 200.

Dear sir/madam,

My vehicle no. Ts08em7579, my vehicle met with accident on 14.07.2022 wide booking id: jpsn75062, customer name: md faisal fashiuddin has taken the vehicle.

In this regard please check the below mentioned points.
1. Accident was on 14.07.2022, till now no one had responded officially.
2. Nature of accident
3. Impact of accident
4. Payout is not received and not kept in downtime
5. Rs.300/- per day is not enough to meet the expenses.
6. Vehicle has very large impact in this accident, which cannot be repaired.(with my own sources i have physically visited)
7. No customer care will respond in short time
8. All tickets raised in app will automatically closed without informing to the host
9. Customer care will not call back anytime.
Please kindly reply and respond as soon as possible and resolve it

Thanking you
Pavan kumar
[protected]

Hi Team,

I had booked a Hyundai Creta from Mumbai on 6th August. Barely 30kms into the drive itself the car started malfunctioning and the executives advised me to drive it slowly to the nearest garage to get it fixed.
But after some distance the car the completely broke in the Mumbai Pune expressway and it had to be towed away to Lonavala.

In the local garage, the repair estimate was 8k and the zoomcar executive on call advised not to get it serviced and had their team tow the car back to Mumbai.

Having lost a whole day with a faulty car and spent 2500 rupees on minor check and as towing charges, Zoomcar hasn’t initiated any refund yet.
On trying to contact the customer care from my registered number, I get the IVR saying that no booking exits for this number.

I have even sent a email from the app regarding the same, yet no response.

I require a refund of 8386 rupees which includes 6386 I paid to Zoomcar for the booking and 2000 I paid for towing the car to Lonavala.

Booking ID: JPSN75Z8H

I have canceled the Zoom car booking on 16th August and Booking ID Was JPSN7ESGO till today the refund was not credited to my account even though we are reaching the customer care no one is responding .we have raised 3 complaints till today no action from them .

I had booked a car for July 31st 2022. Got a call 3 hours prior to my booking saying there were no cars available and they would give me a full refund back. So the trip never happened. But on the app, the trip is still under "upcoming trips" and they haven't even cancelled my booking to initiate a refund. I haven't received a refund or gotten any further communication on it even after trying multiple ways to reach out to them via mail and customer care landline. It has been over a month. Pathetic service.

Dear sir/madam,

My booking was on 14th August 2022 at 9 am trip completed but the booking is not showing online booking id is JPSN7EQKU along with km photos and booking details are attached