Zoomcar Complaints & Reviews

I am a new customer of Zoomcar. I downloaded the app on 08/24/2022 morning entered my basic details and started looking for car rentals.

The application allowed me to book a vehicle and proceed with the payment without asking for any account verification process. For new users, it usually asks to complete the verification process to proceed with services

After some time I realized that I need to go through the account verification process in order to pick up the vehicle. I tried to upload the documents multiple times which got rejected by Zoomcar. When I try to cancel the trip, it is showing Rs. 1917 as a cancellation fee.
They keep on rejecting the documents and not allowing me to cancel the trip with a full refund

There is no synchronization between text message/WhatsApp and application info shown by the Zoomcar app

I tried to reach customer care but they couldn't able to resolve the issue and try to reiterate the policy which is not

My number is [protected] I have returned my car but the trip has not been yet closed can you please close it I returned it 1 hour prior also the person is saying he’ll end but not yet it has been closed

Hi Zoomcar, Its been a frustrating experience that post cancelling your subscription you don't help at all. I have been raising multiple compliant to no response from your end. Your social media team too give false promises. Its a simple request to close fastag for my vehicle MH04HM9406 asap. I need to re open by fastag account with paytm. Its been over 40 days now. This 1282870 - No reply till date.

Hi Team,

This Car is not available on Aug 18th and support exevutive tried for alternatives but we haven't found any 7 seater car in visakhapatnam, so executive requested to cancel this booking and you will get complete refund but I haven't got complete refund there was 3220/- got deducted from my booking. They have initiated 518/- only to souce acvount. Refund for this booking as it should be 3738/- as per support executive. Kindly check and initiate the same. Discussed with couple of executives they are simply raising the tickets and it is not getting resolved.

I booked a car for 15th August 2022 but at the last moment the car became unavailable and there was no communication from zoomcar. Their customercare is [censored] as nobody every connects on the call. This caused a lot of inconvenience and feels like a scam.
Booking Id: JPSN7ELBT

I’ve terminated the Zoomcar host on 20 July 2022, and kit got removed on 21 July 2022 but They have not deactivated the Fasttag yet. I’ve following up so many times during this one month but they just said they have escalated the issue and it will be fixed in 24-48 hrs. But is not resolved yet. Please suggest what to do. Due to this issue I can by my own Fasttag and hence not able to take my car out station.

I have booked a zoom car on 7th of August and when I reached the location to pick the car My car became unavailable and they gave me another car too a very far location after which I cancelled the car booking and it stated in the zoom app while cancelling I’ll receive the refund amount but it’s past 15 days now I haven’t still got my money back in my bank account . My booking ID is - JPSN7AHBL

Booked zoom car yesterday and received confirmation in application. But today when we went to pick the car at location, vehicle is not available and we tried to contact customer care but no one responded back.. we need refund, please help accordingly

We had booked via booking #JPSN70FWS, as per which we were suppose to receive the car at 7:00 am of 13 Aug 2022. We got the car at the location given, unlocked as per given instructions. When we entered the car, the keys were missing. We tried connecting to the support and the call never got connected. We got hold of the owner of the car and enquired him above the keys, he said the keys are with his driver and he stays in virar and won't be able to come, so he asked us to cancel the booking. There was no option in the app to cancel the booking. We waited for 30 mins(before which ride was not possible to close) and then closed the ride. It showed us that kms moved was 0 and we added the feedback as well about the keys missing in the car. We send replied to support as well asking for feedback on WhatsApp still we were not able to connect with anyone from zoomcar. A day back when we enquired about refund they said we should have reached within 24 hours to get refund. We tried multiple times reaching to them but were not able to connect with anyone from zoom car.
We want our refund processed as early as possible.

Hello,
I was booking a zoomcar for 22nd august and mistakenly attached my documents which were already linked to different account.
My account got blacklisted because of that error.
Please remove my account from the blacklist so that i can add different documents and continue the booking as i have unused zoom credits.

I had booked a car, Renault Triber(7 Seater), on Zoomcar 3 days before my scheduled trip located 4 km from my location. They automatically made the car unavailable just before 1 hour of trip start. This is the second time they have done this in a span of 1 week. They did provide a link to select an alternate car. However they automatically assigned a Nissan Magnite(5 seater) that was placed 14km away from the location without any of my input. I did call Zoomcar support atleast 3 times without any response. I tried calling the support from different numbers as well yet no response. There was even no change in fare and there was no option to cancel my booking with refund. I forcefully had to go and accept the car against my wish as there was literally no response from their customer support. The car is of no real value to me as I needed a 7 seater but was forced to have an 5 seater. I want support on this on how to get this trip cancelled and want a complete refund.

I made booking from Mysore with booking ID JPSN75RVH

Everything was fine, car was allocated, when I open and went for fuel filling noticed that, Original RC is missing hence called customer care and they accepted, had call with owner and that booking was close and told me to keep car at same location which was done .Now new car was allocated around 7 to 8 KM away, I went there but car was never traceable, I made N number of call, Owner was not contactable hence they told leave this matter and you can find own ways and will refund your money back as Car was never used by you. Then story start, N number of call, follow ups e mail, nothing happening.. I told you have all call recoding, just listen it and help but sorry to say that, till now no intend to return money. it's terrible experience so requesting for help.

Hello Sir, I booked the Zoom car on 13th August 2022 online zoom app for my family outing, however, when I went to pick up the car the owner of the car informed me the car is not available due to an alignment issue and will ready after 2 PM. As I was having a plan of leaving early for Lonavala we booked another vehicle and continued with our plan. Now Zoom car and the vehicle owner are trying to cheat me by not paying back my deposit amount as they are saving I have not come to pick up the car.

kindly help me to get my full money refund.

Thanks

Jayaraj K nair
[protected]

I have uploaded my documents and my profile was verified already. I booked a car also with payment in advance. But just 1 hour before the trip my booking got cancelled. The reason was my DL got rejected. But earlier my DL was verified and i was good to go.
Please look into this matter on priority sir.
I would be highly thankful to you.

I registered for Zoomcar Host program and i have been a member for around 8 to 9 months. The CUSTOMER support is so terrible that it almost gets you frustrated. Whenever you call them they just say that it will be resolved in next 24 to 48 hours and nothing happens, or our concern team is looking into it.
I dont know which ### team is that, however i was still hopeful that it will get better as its a new program. But it got worse and worse day by day. My car was damaged like 8 to 10 days by a zoomcar CUSTOMER and the car is not in condition to drive and these guys keep on alloting booking instead of getting my car repaired.
Still they havent repaired my previous car issue plus there was one damage that i got it repaired as it was risky they havent refund for that as well. Overall around 50k loss they gave me in this business.
I hope this reaches to all who should beaware of this fraud business.
Please dont get in this trouble.
Zoomcar host is fraud.

Dear sir/ma'am,
This is Siddhesh and I've attached my Hyundai Xcent (MH05CV0647) on 22/07/2022 on Zoomcar Host platform and on next day my car got booking (JPSN70CTY) for 2 days. When the customer taken the car, the booking was not showing live in app so I called host support team and they said due to technical issue it's not getting live but we are working on it. And we are also not able to fetch your details, your profile is not opening. If the profile not fetching how can my car served booking ?

On next week I got payout for that booking.

But from 26/07/2022 to 07/08/2022 my car
served 3 more bookings (JPSN703VO, JPSN7AORC, JPSN7ALWV) but that are also showing upcoming only even after my car served all of them. In 2 bookings I got lesser fuel also. I've not received single rupee from any of this 3 bookings but it got automatically deleted from my app. Till time I've called host support team 30-35 times, written mails on all possible mail I'ds of Zoomcar, Raised 15-20 tickets on each and every booking parameters. I also informed all the Zoomcar team members near to my location (Vashi, Navi Mumbai, Maharashtra) but no resolution till yet.

I've tried all the possible steps from my side.
Patience tested tremendously.

My suggestion is to kindly call me back regarding this issue, Release my 3 bookings payout, delete my all the details and open new profile.

Thanks and regards
Siddhesh Shingte
[protected]
[protected]

Dear team, this is mahesh chowdary from hyderabad, and my mobile number is [protected] i travelled with zoomcar india pvt ltd since july 2021 but on may 2nd 2022 we got a booking id JPSN7L4QQ and the customer involve this vehicle to transporting of illegal goods (ganja), till now we visited the police station somany times but lak of zoomcar legal team responce we cant move further, here the thing is the district court majistrate has not taken the inventory .the station SI suggested me that if we have any lawer put a pitition to majistrate to take that vehicle as inventory.already i have told to zoomcar team through call centre maany times but no result they dont even cll us and .

Dear Sir
I had cancelled my trip as the car condition was not proper for travelling. I did receive an email mentioning that the booking has been cancelled, however it still shows ongoing trip on the app..
Kindly rectify the issue.
Booking is JPSN705V2
Regards
Dr Anand Joshi

I had booked an S-cross for 14th (4:30am) - 15th August. The car was confirmed and the verification was done as well. On the day of the pick up, the car is unavailable. I've been trying to get in touch with zoom car but in vain. It's been three days now and I'm still unable to contact as none of the customer service executives receive the call.

I booked Zoomcar for 2 days for which I already paid the asked amount and then I wanted to extend the booking for another 7 hours, I made payment for extension which was debited from my account and was showing in app too, but in the morning Zoomcar started calling that your payment didn’t go through and now you will have to bear all the charges which was a total of 5042 rupees, pls look into the matter and do the needful. So that I can make the payment right away