Zoomcar Complaints & Reviews

Address: Diamond district Bangalore

I have enquired for zoom car host program. This team took my car for inspection and installed some devices with out my consent. This happened before they have even shared the draft agreement. Today my car’s battery got a problem and it’s apparent that it’s because of the gps device installed. I was not asked to provide consent for installing device in my car.
I want to get the gps device uninstalled. There is no response from zoom. Zoomcar please take an action on this and remove the fittings made without my permission. This is illegal and zoom team has no clue on how to resolve this. I tried contacting customer care no one takes responsibility they are just passing the ball to other teams.

Zoomcar customer support has been notified about the posted complaint.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

Zoom car cancelled my booking telling car not available.. No alternative car found and no refund received.. Customer service not reponding from a long time.. Rs 4307 was charged in advance

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had uploaded my DL documents for approval and it was mentioned in their page that the approval will be done prior to my booking start time. But,
A. I had a hard time finding the exact location of the car and also, no one from customer support was picking up my call to help me with it.
B. After we somehow found out the exact location of the car, we weren't able to unlock the car stating that my DL documents have not yet been verified, when they had clearly mentioned that it will be, before my booking start time.
Henceforth, I demand a full refund for the booking I made.

+1 photos

Aug 14, 2022

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

We paid 6000 INR to book zoom car for 2 days 14th and 14th Aug. On 13th morning we did not find a car at the location given

Zoomcar customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

We have a booking amount paid for booking ID-JPSN7ABIA. But car was not unlocked after trying a lot for 3 hours and no keys n papers were present in car as it could be seen from outside. Customer care didnt picked up the call even trying upto 5 hrs. We have been cheated. Dont know how to get money back

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
I could get the alternative car however could not change the timing.
Can you please help to get pick time changed to 9pm on 1sept and drop time 5pm on 4th September?

Appreciate your help!

Zoomcar customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: zoomcar

I booked the car on 7th August and paid 12790 rupees for it from 12th August to 16th August.Yesterday I called and asked about my car, I got to know that the car is not available, no call or message from them for 5-6 days after my booking.If the car is not available then why take the booking.This has happened 5 to 6 times before and they haven't even given the money yet I request you to take strict action with them.

Zoomcar customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Zoomcar has blacklisted my account without any reason and unable to contact Zoomcar on call. I wrote a mail to Zoomcar stating the issue and they bluntly replied that account is blacklisted due to internal policy.
There is no reason to block my account and profile verification is also pending. Need to assistance on this issue.

Registered Email Id: [protected]@gmail.com
Registered Mobile Number: [protected]

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have had huge issues with each of my zoom car host bookings. I raised issues with the team but nothing was sorted out. So I have not hosted my car after a weeks hosting. I have sent request for discontinuation. However there is no response from them. This is really bad service. Requesting the company to cancel my host attachment and take back their devices.

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
I earlier raised a ticket on how my booking didn't go through but i made 2 payments by mistake. It hasn't been reversed yet but both transactions are successful which means you have received the payment.

These are the UPI transaction IDs
[protected]
Amount. - 2722
[protected]
Amount - 2728

Kindly reverse the transactions and refund the amount as soon as possible.
It's already been 5 working days since the payment was made.

I request you to answer this soon.
Your customer care hasn't been responding to my emails. If i don't get the refund i will make sure to escalate this issue even further.

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My car was booked through Zoomcar and the booking should end @ 11.30 pm on 6th august 2022 but it’s not returned till now( 9th aug 1.20am) .
I reached out to Zoomcar multiple times, all they are saying is they will arrange someone to get it back which was not happened.
They are not even providing contact information of the arranged person.

Please resolve this issue asap

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We have been contacting the customer care for a particular refund that was promised from their end but for two days there is no response. Request for a callback.

Zoomcar customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: HOUSE NO - 11, YAMUNA FARM DHEERAJ NAGAR PART -4 NEAR MAWAI GAON

My car is Damage in booking with booking id JPSN7YH9E and when car not come at exact time of dilevery i contact to zoomcar and zoomcar associate recover my car from akbarpur agra u.p. and the car condition is very poor the customer accident my car and damage my car in booking end checklist I mentioned all the damages and also attached all photos of damage car and also raised a ticket with ticket id 1141086 but there is no action taken by zoomcar they drop my car to his garrage and dont do anthing on it i asked with the the garrage owner they said they do not give any approval for damages. At last I will take a legal action on zoomcar. My contact no is [protected] my date of incident is 3rd of july 22 booking date is 27 june 22 I want repair my car as it before last booking. My car is xuv 500 DL12CA6103

Zoomcar customer support has been notified about the posted complaint.

Aug 07, 2022

Updated by vishal singh rana please check the attached images of damaging in my car engine head damage, radiator leakage, front left tyre completely damage, both side mirror damage, front bumper and fog light damage, front left fedder beading damage, rear door handle missing, glove box lock damage, all floor mat missing, right rear door glass beading missing, driver side front door beading missing, tool box missing, all 4 mud flap damage i have attached all the images please check

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Raised request to remove zoomcar device from my car, but they are not responding at all, always they say that will receive a call but there is no call yet since 10 days.
Ticket details -
Hi SUDHAKAR LAXMAN DESAI,
We have raised the ticket 1269908: Other Policies with the Host Support Team. One of our agents will look into this within next 48hrs and help you with your concerns.
If you want to add more details or follow up on the raised concern, please use the Help & Support chatbot.
- Team Zoomcar Host

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Goa

Website: Www.zoomcar.com

We booked i10 grand in goa on 2-8-2022 at 23:30 at airport we received i10 grand but registration number was different from the provided one in zoomcar app. when enquired with host, he said it will update dont worry. We took the car and on 6-8-2022 before drop, the car was damaged (headlight and front bumper) cost according to zoomcar chart 10000/-. We tried hard to connect with zoomcar via voice call, whatsapp and twitter but there is no...

Helpful

Found this helpful?

Write a comment

I had booked zoom car from 15th to 17th April-2022 (Booking ID: JPSN7OQFE) for which I paid the full rental amount. Apart from that I had fuelled the car to around ~90% so in general they claim to reimburse the excess fuel amount back to the customer. In my case their app was having some glitch in my iPhone due to which I couldn’t upload the fuel meter images on their app. So after talking with their customer care I had sent them those images on their mail id [protected]@zoomcar.com on 20th April-2022.

But they neither have replied to mail nor have reimbursed the fuel amount yet.

Would like excess fuel bills to be reimbursed asap.

+3 photos

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

After unlocking the whole car, no keys were present inside the car. We searched the entire car and all the relevant places but were not able to locate the keys.

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The otp given is 6 digits while in app we have to enter 5 digit
I am unable to end the trip

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad

The otp given is 6 digits while in app we should enter only 5 digit
I am unable to end the trip

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
I’m one of the Zoomcar Car’s host. On 29th July one of the Zoomcar’s customer booked my car and firstly he dropped the car 5 hours late (which I ignored) since he dropped the car, the didn’t start only. Since 29th July I have been calling the support of Zoomcar, wrote to their employees on LinkedIn, tagged them in a tweet, wrote message on Instagram and Facebook and finally got their person to inspect the car after 5 days of complaining and begging.
The person who came to inspect informed that the car will be picked up by the Zoomcar team in 24 hours. Now it’s been more than 48 hours and I haven’t even received the information about when the pickup is going to happen.
My car is dead standing for last 1 week and these guys don’t even bother to show some empathy to the host.

Zoomcar Complaints & Reviews

File a complaint to Zoomcar

Zoomcar reviews & complaints page 41

GPS device installed in my car with out my permission. No support from zoom to get that removed.

Post your Comment

Zoom car cancelled my booking and no other cars and no refund

Post your Comment

DL not approved

Post your Comment

Car cannot be located

Post your Comment

Car not unlpcked and unable to call customer care

Post your Comment

Unable to change timing of my Booking ID : JPSN7PC67

Post your Comment

Car is not given after taking money

Post your Comment

Unable to book a car

Post your Comment

Discontinue from Zoomcar host

Post your Comment

Amount debited and transaction was successful, the booking was not confirmed and no refund has been initiated

Post your Comment

Zoomcar host service, car not returned after booking and no response from zoom car

Post your Comment

CUSTOMER Care not responding to call

Post your Comment

Car Damage in booking and not repaired by Zoomcar

Post your Comment

Host service termination requested but, they are not responding at all, keep on raising ticket again and again

Post your Comment

Fraud scam

Fuel reimbursement is not given || Booking ID: JPSN7OQFE

Post your Comment

Keys not found in car

Post your Comment

Otp problem

Post your Comment

Dropoff checklist otp

Post your Comment

No response from the company to repair my car

Post your Comment

Related businesses