Zoomcar Complaints & Reviews

I booked an Amaze car (red colour) for a trip from 9th June to 11th June, 2022 through the Goibibo portal that offers car rental services through partnership with the Zoomcar app.

I reached the given location at 4.45am and searched for the car till 6am. Tried multiple times to contact Goibibo and Zoomcar through their customer support email id or phone nos that i found in their apps. But couldn't. Finally i got connected to...

I was having a booking in April 2022, and i went to car location to pick the car and No associate were available to fill checklist (Worst Service). Later it was not allowing to fill checklist online atleast Post which tried calling customer care not even a single dog picked a call. Upon tht it was showing a overdue payment is pending but i tried clearing that then also car checklist no opened and car was not unlocked. Till date i tried all...

I have booked my zoom car on 27 June 2022 at 02:00 AM and returned on 27 June 2022 at 8:30 PM . I have paid the car amount at once and only the toll charges were to be paid. At the end of the journey I have not marked the fuel percentage and left it at 0% and because of that they are demanding Rs 777 of fuel which is totally wrong. I have written a number of mail but they are not responding and not looking into this matter. I left the car...

Had rented a car from Zoomcar [Booking ID - JPSN7GEGX]. Was told by the customer services that I can recharge for fasttag with the car's registration number. I had recharged enough for a one way trip only to see the balances disappeared after crossing 2 tolls, with remaining 3 tolls yet to be crossed. say I had recharged for 500 Rs and crossed two tolls that costed 200, balance had become 0 and 300 disappeared only to be stopped in next toll...

As I have already mailed for several time but not able to book any of the car and due to that I always have to call my friend to book and come with me.
Without a relevant reason why my account is blocked.
I have already mailed @zoomcar for several time but getting no reply.

Account detail:
Registered mob: [protected]
Email:[protected]@ymail.com

This is first time, I’m seeing...

Car Booked become unavailable at the time of pickup....

Hello, On 27th April at 7am i took the zoomcar and on the same day trip end time is 8pm, but I've returned the car before 8:00pm only, actually what mistakes is going on here is zoomcar app is too slow and some times it's not responding we I've tried alot to unlock the car but it didn't work due to some other issue so I've asked the keys directly to the boy over there, my trip was started in the morning and while handovering the car zoomcar...

My Brother rented his car on Zoom Car host program. Booking ID JPSN739G8. Booking was from Vadodara Gujarat on 17/6/2022 and it was supposed to end on 18/6/2022. On 18th June, He received call from the customer that they are extending the booking and asked to wait for 2 more days but Car was not returned till 22nd June. So we enquired Zoom car about status of the car. We tried to reach the customer and found out that, the person who booked...

I have not received my refund and it's been 6 months since it was initiated. I have mailed the team multiple times, but haven't gotten any response from the Zoomcar team. Hope I get my refund soon.

My Booking ID is JPS69DLV0...

I have uploaded all the required documents on my zoomcar app and still after many days the profile verification is showing in pending state.
Kindly look into this issue as I need to do an urgent booking on zoomcar.

Regards,
Shashwat Dwivedi
[protected]@gmail.com...

I have uploaded driving licence and uid 2 days back and waiting for verified. Still my profile is pending and no message. So i requested to you people please verify my profile....

My car booking for not timing now...

Dear Team,

Please find the details of my case.

Booking ID- JPSN7112M
Date of Booking- 22 June 2022 6:30 AM- 2 July 12:30 PM
Car- Celerio MT Petrol
Booking Amount 16766 Debited
Incident Details:

I booked the car which was stated 74 KM driven but received 60000 KMs driven cars. The car conditions were really bad. There was not a single car document in the car when handed...

My driving license was blacklisted by Zoomcar for no apparent reason. they cancelled my booking as well....

No car provided after money debited from account...

I bought a brand new Maruti Baleno and listed my car on zoom car host for generating additional income but within a month on 3rd booking I got scammed and following are the points and car was not even starting means taking self

Following are the issues:

1. Driver side door and fender damage
2. Driver side gate interior damage
3. All tyres Including Stepney are stolen
4. Music touch screen...

I have lost my mobile number so i want to change my mobile number to extend my booking please help me to change it...

Visited zoomcar location SUS baner exactly according to map and therewas no station or car parked there.. I tried honking the car still there was nothing. I had done the payment and hell frustrated.. Was roaming on the dame road for 4-5 times over there.
Tried calling zoomcar not a single call was reachable.

Booking name by: Sumant Prashant Kandalkar

Booking ID: JPSN719M0
CAR NO. MH12UC5552
MARUTI...

My profile is not being verified and i tried uploading my Driving License 5 times to be precise and the reason every time is my photo uploaded is not cleared I contacted the customer care all 5 times and they told me that because i live in HR12 area it comes under blacklisted territories so do to your discriminating policy I cannot ever use a Zoom Car. Moreover i had a booking already So how is it my fault that now I cannot book. And even...

I have raised ticket with no.1087389 of my car damaged by customer while on booking of 2nd day (19/6/2022 from 10AM to 21/6/2022 @ 12.30 AM. After repeated calling to customer care number, no response i have received. The customer care people responding very nicely and assure me every time that after 15 minutes of call the local team (Guwahati) will contact me. However till now the local team not inspected the car....