Zoomcar Complaints & Reviews

I had booked cab for 5 days and was supposed to handover the car on 5th Oct. I have already written multiple emails but no reply and no resolution done.

Its a break down not an accident. problem with zoom car and now customer support saying no refund. i want to escalate this issue. if not resolved will go to consumer for in with all the proofs. attaching the chat after the break down. i need my money back. this is big time cheating from zoom car. i am ready to go any level f escalation not leaving you lossing my time and money..
Booking ID JPSN7202D. I have all the complaint number. its been mre than 10 days. hired a car for 4 days first day itself breakdown happened with gear problem. called zoom support subimiited all the pics and surrendered. now they sayng ita an accident. no refund will.be available. i have all the proofs with me

We do not get the car on the location and the trip started automatically. We book a car on 20 sept 2022 to 21 sept[protected].30pm) . We have paid 3500₹ . Wr do not get the car on the location and the trip started automatically and ended automatically. Now we are enable to contact zoom car helpline no also . Please solve our problem as soon as possible.

Hi Team,

I did a zoom car booking with Booking ID: JPSN7FZ7D.
I received the confirmation as well on whatsapp ([protected]) and email id: [protected]@gmail.com. But now I am not able to login using my email as well as my mobile number both on the app as well as on the website. Please help here. I am attaching the confirmation email I received from Zoomcar as well as the whatsapp message received on my mobile. The date of booking is 2

I have written to Zoomcar customer care to which they initially responded but stopped responding since last 5 days.

Thanks and Regards,
Amit Kumar

Hi

My self RAMU GRANDHI, my car no. AP39L9988, engage the car to zoomcar services, visakhapatnam, Andhra pradesh, I have engage the car good condition to zoom car services, but the zoomcar customers useing very badly my car was very big damage and take the photos send to zoomcar people and complaint against damage issue regarding and zoom car people taking my car for service ON 18TH AUGUST 2022, no updates for car last 50 days I make call to zoom car customer care no update from the company after 45 days call receive from JAYABERI MOTORS Maruthi service center, visakhapatnam, that people says money was balance from zoomcar we unable to do the service the car. Zoomcar customer care was not working. AS PER THE COMPLAINTS GIVEN BELOW

1. CAR WAS DAMAGED NO REPAIR FROM ZOOMCAR

2. 45 DAYS DOWNTIME PAYUOUTS NOT RECEIVED.

3. FUEL CHARGES NOT RECEIVEDLAST 5 TO 6 MONTHS NO RESPONSE FROM ZOORCAR SO MANY TIMES GIVE COMPLANT TO CUSTOMER CARE PEOPLE WAS TAKEN COMPLAINT BUT NO USE THE COMPLANT WAS AUTOMATICALLY RESOLVEd.but problem was not rectified.

My details

Name: Ramu Grandhi
Phone. No. Registered : [protected]
Email I'd registered : [protected]@gmail.com

This is for your kind information

Thanks & Regards.

Grandhi Ramu

Dear Sir,

With regards to above subject i booked self drive cab service on Zoom car through Make my trip, Car was broke down and i handed over the car to the company, besides car was parked five km away from the station( should be within 1 km), fuel was empty (should be full)
Please find the make my trip booking reference as below
Booking IDSD[protected]
Chandigarh
PICK UP
19 Sep'22 Mon 07:00 AM
Chandigarh Railway Station Parking
DROP OFF
20 Sep'22 Tue 05:00 PM
Chandigarh Railway Station Parking

Regards
Praveen Chandalia
[protected]

Hi, I am Zoomcar host, my vehicle was on booking with booking id JPSN7DOSW on 30th July and Rs. 4000 of traffic challan was generated during booking. I paid the challan and submitted the receipt for refund within 30 days. Initially they mailed that refund has been raised but not they are saying that we can not process your request as it was settled within 30 days, this has proof... why should i pay for the challan for the Zoomcar guest....

Since today early morning my car is not started due to your devices and i m continusoly calling customer care zoom car host then could not responding once again again call disconnected while i m call please reply as soon as possible ..If you didn't get me a very quick resolution today, then I will sue you.

My car number is BR 06 CA 4183
VARUN PRIYADARSHI
[protected]
HNO 227 GR GARDEN 1 GREATER NOIDA WEST

Dear Sir, We had shared the invoices and images with Zoom car team after our trip ended on 4th Sep for reimbursement of Rs. 6, 800/- towards replacement of 2 car tyres due to tyre burst and Rs. 892/- towards fuel expenses during our trip, we didn't get any on ground support despite their assurance and insurance cover. We were stuck on the road for 2-3 hrs and had to arrange for new tyre on our own. We were assured by their call center that if we produce bills and share the images of tyre replacement we will get the reimbursement of the same (upto Rs. 3, 000 per tyre) with in 4-5 working days of the trip getting over. However now they have refused to honor their commitment and have replied stating- Unfortunately, we will be unable to process the refund here as tyre damage was done during the reservation on Twitter. I have written multiple emails to Zoom Car, however they have not provided any support. Kindly look into our complaint and get our amount refunded. Following is the email that I wrote to Zoom car; I would like to give a very blunt and important feedback about our recent trip with zoom car on 31st to 4th Sep. 2 tyre bursts due to very poor quality of tyre We had 2 tyre bursts with in 2 hrs of our journey on 1st Sep from Jaipur to chhapar. We narrowly escaped in the 1st instance when our car almost went off the road. If you see the images you will realise the condition of tyre which was absolutely unsafe for driving and being legal limit. Our lives were at stake because of this lethargy from your company end. Customer support 24X7- It was after multiple calls that we could connect to someone who told us to get the tyre replaced for Rs. 3, 000/- and also assured us to call back within 30 mins which never happened, we called back again after 1 hr since we were still figuring out a way to put the tyre. Finally after waiting for more than 2 hrs that we managed to get a reasonable support from someone called Mr. Saurabh who gave us an option to cancel the booking or get the tyre for the Stephanie as well. We were near Sikar at that point of time and didn’t want to cancel the booking as it would have been inconvenient to both you and us. There was no on ground support- We had to literally hitch a ride on a bike for almost 20 mins ride and get the new tyre on the return by bus. What is the use of claiming of 24x7 accident support when you don’t have it in all over India. I hope you guys make some course correction to prevent such situation for anyone in the future. You should also penalise Hosts who misrepresent and should take them off your platform if done on purpose. Attaching all the bills for purchase of tyre, alignment and fasttag receipts for reimbursement.

Hello,

I have booked a car 15days before, today i was supposed to pickup the car at 5AM (1st October 2022).

But in the end moment, the booking got cancelled. Very disappointed with the service you are providing & even i tried to connect with the customer care & it never happened even after staying on-line for about 30minutes.

This is the second time happening with the zoom car, never expected this kind of service. This incident completely ruined our trip.

I even paid 600/- to auto, just to travel from my location (KR PURAM) to pickup point (HSR LAYOUT)

I have reached the picku location at 5AM (1st October 2022), but there were no car. Very disappointed n you people are ruined my trip.

You people are the real scammers, looting the money of people & fooling them.

Kindly resolve the issue & take a strict action against the people who are doing the scam, make a refund of Rs. 7456/- asap or else the strict action needs to be taken.

My booking ID is "JPSN74JW2". Attached documents for the further reference.

Booked under the name of Vachan & the phone number is [protected].

My car is on zoomcar for 8 months. However reaching out Customer care has always been troublesome have to wait hours and days to get any response. However this time my car got damage when on last booking. I am trying to contact, email, raise ticket no response. Car Battery is fully drained car doors are not opening and not car not starting.
My car returns from booking with almost empty tank however still zoom puts unnecessary fuel charges on me

I had made a booking on zoom car with #jpsn7t1te for a maruti swift (New) for 08/09/2022. I had received the confirmation message and even the location of the car that it is ready to be picked up. But, almost an hour before the pickup time (7.30 pm was my actual pickup time), i received that the car that i booked was cancelled due to some reasons (They have not provided what reasons). So i called the customer care executive and waited for a long time (Almost 40 minutes) to get a cc to address my issue. Since, i had committed my travel plan, i was badly in need for a vehicle. Renting a car at this time would be very expensive and most of them not available also. The cc (Customer care representative) told me that there is another car in the different location (Exact opposite direction of my initial preferred location) so for the inconvenience, he said the zoom car would provide my one-way cab charges to the pick up location (This can be heard in the call recording of the particular conversation with the cc) and he advised to upload the bill during the end trip even though i said it is unfair to provide one-way where i am impacted with two-way expenses as my previous location was close to the bus terminus anyhow i agreed because i was tired of negotiating at the time. After a day, at end of the trip (I returned the car with 90% fuel and earlier than i booked), i was trying to upload the fasttag (Because the fasttag was inactive in the car so i had to pay the penalty) but the mobile app was faulty (I uploaded a couple of times of the error screenshots via the email also) so i was unable to upload any of the bills or screenshots. The host advised to end trip then because he said otherwise my billing would be calculated further and to upload the bills by raising a ticket. But still now i got my refund of rs. 1059 (Vehicle downgrade and fuel) + rs. 710 (Fast tag refund) but not the rs. 228 (One way cab charges as promised by zoom car) for which i am still chasing and the support seems asking the repeated questions and answers for my queries.

From
Jincy M
KL11BL2030
[protected]
[protected]@gmail.com

To
The zoom car host department head

Respected Sir,

I had a very pathetic experience in the zoom car host program.
i got a booking thursday 22nd sep 2022 @12pm to sunday 25th sep 2022 @ 12pm.
but i got the notification from zoom car side the client virendra was extended the trip till 3.00 pm.but after that i got another message at 3.27 pm the virendra was completed the booking.the booking id was JPSN74UYS.its already 27 min late.but its dropped in airport.actually the picked the car from my home only.their dropping location company not notify me.i contact your customer care executive Farooq_Alikhan they speak very unprofessional not give the proper information about my car location and all.then he drop his call very impolite and angry to me.

Again I went to the location where the GPS showed, it's shown in the airport, from my place tho there appox.11 km.i book taxi and go to airport at 4.18pm.but my car was not there.
again i call the customer care executive Navin_Kumar_is the agent.he drop the call and sent my car location in my reg mobile number.its shown another garage.i went there.but there was no car.I went to police station and complaint against the theft car.finally a search again car location through zoom host app its shown another location.at 9.45pm i reach there the car park on roadside unprofessional and very bad condition.i unlocked the car and see inside there is no car key inside there.
I locked the car through the application, and came back into my home and took the spare key and went to the location. i reach there 11 pm.that time i noticed that my car suddenly unlock.4 people use my original car key try to open that.they are speaking tamil.but my customer was speaking in hindi.how its possible?the suspected people were drunken and the abuse me.when am trying to buy my key they push back me and my 4 year old son was fall down.who is the responsibility of my car and if that time anything happen who is responsibility of my life and my son's life?
Finally at 12.45 pm some people came and helped me to take my car from them.i call the police that time they leave.@ 1.00 am i reach my home by car.
my total expense was 5000/-rs and also my time.also the gang people threaten me.
they are doing sexual harrasment and its punishable offence.
I think zoom cars will take action for this.

The car's condition is very poor and I heard a sound from the car, no cleaning.when i gave the car petrol 80% and now it has 30%.i want to refund the petrol charge.very pathetic.i also want to take necessary action for this.

otherwise i will move legally.

I have been charged 2000 INR for a Traffic violation for the above-mentioned trip after 3 months of the trip being completed. I took the trip in March 2022. Please provide me the original Traffic challan received from the Traffic police for this violation.

Zoomcar customer care is reportedly closing my complaint by mentioning they resolved the query but there is nothing I have received for my complaint. It has been another 3 months since I am fighting to get the original challan to confirm whether I was the one who should pay it or not.

I have booked a Zoom Car from 14th - 17th of August (booking ID: JPSN7D5NG). The car had a breakdown during the trip where the battery that came with the car was dead. Upon speaking to the customer care executive on 15th August, I have replaced the battery to continue with my trip. The battery replacement cost me 3950/- rupees.

I have uploaded the bill for the above on zoom car trip end, and am still waiting for my refund.

I have raised multiple tickets by writing to [protected]@zoomcar.com and they just close the tickets without resolving them.
Ticket numbers:
1126045
1143907
1148188

Please help.

I completed my Trip way back on 12th September and handed the car back to the Owner.I have been trying to reach the Zoomcar executive on the phone and via email but not gotten any response.
Want my refund back let me know when can I have it.

Started Trip on 9th September
Returned car on 12th September
ID : JPSN7TEY6
Unfortunately on Application its asking me to book new car

I am Sharat Chandra Thalloory and i have been trying to complete my profile in Zoomcar from the past few weeks and they are not completing it. But asking me again and again to upload. Can you please help me on this. my mobile number is [protected] and email id is [protected]@gmail.com

My email id [protected]@gmail.com My car Honda City RJ45CE3131 was gone through an accident on 3 July 2022 and then my car was brought to the Khushi Motor through the VehicleCare. After waiting more then 2 months they fixed nothing in my car
because of this pathetic service I have to gone through several difficulties but even after that result was zero. I was at the situation to take legal action but the a zoom car employee named Suresh Kataria ji convinced to fixed my car through the other garage . On 7 September we I brought my car to the another garage Named Shree Jee Motor. I been 7days but even this new garage didn't get any approval from the zoom car. I am really really frustrated because of this bad service so I request you to gave them approval as soon as possible.
There is a marriage in my house after 15 days, if you guys can not give my car after correcting, then I will register my complaint in consumer court and police station of your area, give me an answer, otherwise it will not be a good thing. I have all these mails as a strong evidence to take an action against you, I have become very mentally disturbed with you all. There is so much need of a car in my house and you guy’s are doing drama.

Booking ID: JPSN7VD4T
Car rented from Chennai for 3 days (25th Aug 2022 to 27th Aug 2022) did not have fastag. The fastag was blacklisted and so I had to pay in cash at tolls with extra charge (penalty) for non availability of fastag.
I paid Rs. 710 as penalty for a total of Rs. 1420 in fastag bills. Please find attached fastag bills for details.
Please find attached fastag bills.

I request a refund of Rs. 710 from Zoomcar.

Thank you

50 + complain on customer care
3 time I give proof of booking receipt
Toll receipt, meter reading photo start to end, customer pickup and drop photo,
Booking no.JPSN7YALU and many damage but not repair
[protected]
Ashok