Zoomcar Complaints & Reviews

I am a zoomcar host i had a complain regarding a completed booking with id JPSN7A0DB
The booking was completed 2 weeks before but the payment is still pending I had also informed the customer support with ticket id 1333102 but still no satisfactory answer is given even they dont have a reason of why the payment is pending whenever i call they say to wait for 72 hrs . No solution is given i need my money for my financial problems.

I am not receiving OTP despite many attempts. Please help

It was worst experienced with Zoomcar. Profile verification not done even uploaded clear and readable images of driving license and the cancelled the booking. Customer care not provide satisfaction answer and taking long time. The reply I get from zoomcar is that, that the services are not available in your location i.e. Pune. So can u please clarify me is that service is available in pune or not because I can see in app that the service is available and ur saying like it is not available.

Hi zoomcar People.
I have uploaded the Documents very decently. Please approve quickly. I have to go for a real urgency. Please. Pleeeeease.

Details :-
Name - AMAN VERMA
PLACE - DELHI 110035.
Thank you in advance.

I had booked Zoomcar for the 13th of August and was asked to pick it up by 8:30 am. On reaching, I was told the vehicle has alignment issues and can’t be given. I tried reaching Zoomcar customer care but due to ping waiting for queue and preplanned travel couldn’t connect. But I managed to raise a complaint in between via Zoomcar App help. When asked about the prepayment return (I had paid the full amount), I was just given Rs. 200. I tried to explain everything again, but Zoomcar couldn’t do a primary investigation. The owner has turned out to be a fraud as he is denying my visit now. Any security check can reveal my presence and be proof. How is Zoomcar verifying the credibility of car owners and how should we trust the services? Isn’t it Zoomcar responsibility to ensure the car is ready and handed over to me at the specified time? I also didn’t receive any email checking if I had received the service. I now feel It could be a combined deal between the zoom car and the host where the money can be received without any services.

I have proof that I have raised a ticket for the non-availability of the car within the specified pick-up time however Zoomcar not refunding the amount paid to them in advance.

Booking ID JPSN7AYHH.

Please refund the full amount paid

Thanks
Jayaraj
[protected]

Booking ID- JPSN7DFG5 / Sridhar / 3.8.2022

Above mentioned customer took our Vehicle No. TN 19M 3063 / Ty. Innova / Dsl, on referred date in fuel gauge full status, but returned vehicle less than half tank. The payment for SUV vehicle was not also satisfactory, we request you to take immediate actions on the same & do the needful ASAP.

Awaiting for your positive response.

No reply to email or customer care.

Hello,
My name is Sajay Varghese.
I had booked a swift car from kochi airport from 20-26th August. The car was changed to what I booked at the pickup time. I picked the car on 20th and while dropping the car to the airport today, the car stopped in between and didnt start. I called customer care 3-4 times and they directed me to multiple phone numbers who could not help me and redirected me to customer care and I was getting late to the airport and would miss my flight causing me a loss of 30000 rupees of the flight ticket. I have a kid with me who was going through all this and was getting restless as the uncertain minutes passed by. There was no assurance from any of the people who called me…all they did was ask for 10 minutes with no solid assurance. At last, a person called me and said to leave the car with the keys inside the glove box and he would remotely lock the car and I had to book another taxi from an unknown location. The car is at parked at Mararikulam police station. I would request a refund for the poor service offered and please escalate the concern.

Thanks,
Sajay
[protected]
[protected]@gmail.com

The car we booked for the long weekend in August (12-15th, 2022) was not starting and did not have any fuel. The owner came to tell us that there was an issue with the car engine and that we should cancel the booking. We handed the car over to the owner (see picture) and immediately called customer care who said that they will cancel the booking from their end and give a full refund. This call was recorded and I am sure would be available to the back end team.

The booking however, continued to be active and instead a late fee was been charged as the booking was only closed a day after the duration for which we had booked it for.

Not only were we unable to use the car and were inconvenienced as we were without a car just before a trip we had planned. Additionally, we were charged Rs 15, 000 + 5000 late fee for a car we have not even used. The late fee was recently been waived off but we are yet to get a refund for the bulk initial amount.

Since then my husband and I have made multiple calls to customer care only to be speaking to a new person each time who shared that they they will get back to us in 6 hours. This has happened 15-20 times over the last two week and no one has got back to us. On one of the calls, I got on a conference call with the car owner who initially said that due to an active booking he lost money and then the second story he shared was that the car was taken for 2 days. For the last 5-6 days when we are speaking to the zoom car support, they are sharing that the owner is not picking up his phone and that they will get back to us. I am not sure what is happening as this feels a lot like a scam or fraud that is taking place.

I feel hurt and cheated as I am not sure how a company can be alright with charging a customer 15, 000 for a car that a consumer has not used especially when they themselves shared that they would give a full refund when we initially contacted them. Furthermore, we have been going in circles trying to make multiple calls over the last two days and each time we are put in touch with a new customer care representative who does not have a background to our case even though they can see all the previous calls we have made on their system.

Booking ID: JPSN7AHO8
Car number: AP39HJ9103 (Hyundai Venue)

I sincerely request for this to be looked into at the earliest so that the issue that we are facing can be resolved.

My booking ID JPSN7AUC5 I have been calling since my car breakdown happened on my booking day 07/08/2022 in between my trip I had horrific experience I had to spend a night on the highway inside the car with my family it was a traumatic experience but still I didn't received any information about my refund status also whenever I called on the call centre number every time executive said that I will get it the refund status and details in 6 hours, tomorrow, by today evening and someone told me wait until 5 to 7 working days lastly but it has been more than 19 days I'm not able to get through the call centre number now it's just says I don't have any bookings that's it, I'm really looking forward to get my refund status as soon as possible. kindly do the needful 🙏

Hi,
I have not received my refund yet for my booking on 13th Aug 2022. I have also dropped mail on [protected]@zoomcar.com but I got no response yet and no one is giving proper response. My booking id is JSPN7EJ4M and the amount spent was 5, 442 INR. On that day I booked a 7 seater Renault Triber MT petrol car but I got the message from zoomcar like it is not available. So I want my 100% refund.

Hello
My booking id is JPSN7VGK2 post my booking upon uploading my DL i have received message that my varification is rejected for reason multiple profiles. I already have bookings from this profile. I have been trying to contact zoomcar from all mediums (email, contact us, call) there is absolute zero response. I feel cheated. Kindly either cancel my booking and issue me full refund or help me with varification of DL. Remove all old accounts.

Dear sir/ Ma'am,

I got a booking for my car Honda Amaze(MH12LV1335) from 7th August to 11th August ( booking no.JPSN7AUE2), everything was fine until I didn't received my car even by 12th August and I wanted vehicle for my personal use on 13th August so I called their host support, they told me that customer is not reachable and late charges etc will be levied on customer. So for my personal use I had to spend money on taxi and go by that . Last week when I called Zoom car they said that they will arrange the payout in this weeks payout, but when I received this payout it was in negative INR 10, 462/- in which according to them they had to return late fee to their customer and hence accordingly that will be taken from Hosts pocket, please see the statement ( Charge Levied on the host to recover for the share of late fee that was paid to the host, as the late fee got refunded to the guest) - Firstly, I didn't got paid yet for the booking, Secondly is it my problem that late fee got refunded to the customer.

breakdown for this booking amount are as below :-
Booking amount paid by guest - INR 50, 832/-
Host's share of booking amount(60%)- INR 30499.2/-
TDS(1%) - INR 304.99

Balance to be paid to host - INR30194.21

Received amount till date - 0
Negative statement received for the same booking - INR 10, 462/-

I am attaching zoom car statement, Car picked up/returned message from 14th August 2022 .

I need resolution to this issue as soon as possible as Zoom car doesn't pay me for maintenance of my vehicle, I have to do out of my pocket.

I am a new customer of Zoomcar. I downloaded the app on 08/24/2022 morning entered my basic details and started looking for car rentals.

The application allowed me to book a vehicle and proceed with the payment without asking for any account verification process. For new users, it usually asks to complete the verification process to proceed with services

After some time I realized that I need to go through the account verification process in order to pick up the vehicle. I tried to upload the documents multiple times which got rejected by Zoomcar. When I try to cancel the trip, it is showing Rs. 1917 as a cancellation fee.
They keep on rejecting the documents and not allowing me to cancel the trip with a full refund

There is no synchronization between text message/WhatsApp and application info shown by the Zoomcar app

I tried to reach customer care but they couldn't able to resolve the issue and try to reiterate the policy which is not

My number is [protected] I have returned my car but the trip has not been yet closed can you please close it I returned it 1 hour prior also the person is saying he’ll end but not yet it has been closed

Hi Zoomcar, Its been a frustrating experience that post cancelling your subscription you don't help at all. I have been raising multiple compliant to no response from your end. Your social media team too give false promises. Its a simple request to close fastag for my vehicle MH04HM9406 asap. I need to re open by fastag account with paytm. Its been over 40 days now. This 1282870 - No reply till date.

Hi Team,

This Car is not available on Aug 18th and support exevutive tried for alternatives but we haven't found any 7 seater car in visakhapatnam, so executive requested to cancel this booking and you will get complete refund but I haven't got complete refund there was 3220/- got deducted from my booking. They have initiated 518/- only to souce acvount. Refund for this booking as it should be 3738/- as per support executive. Kindly check and initiate the same. Discussed with couple of executives they are simply raising the tickets and it is not getting resolved.

I booked a car for 15th August 2022 but at the last moment the car became unavailable and there was no communication from zoomcar. Their customercare is [censored] as nobody every connects on the call. This caused a lot of inconvenience and feels like a scam.
Booking Id: JPSN7ELBT

I’ve terminated the Zoomcar host on 20 July 2022, and kit got removed on 21 July 2022 but They have not deactivated the Fasttag yet. I’ve following up so many times during this one month but they just said they have escalated the issue and it will be fixed in 24-48 hrs. But is not resolved yet. Please suggest what to do. Due to this issue I can by my own Fasttag and hence not able to take my car out station.

I have booked a zoom car on 7th of August and when I reached the location to pick the car My car became unavailable and they gave me another car too a very far location after which I cancelled the car booking and it stated in the zoom app while cancelling I’ll receive the refund amount but it’s past 15 days now I haven’t still got my money back in my bank account . My booking ID is - JPSN7AHBL