Zoomcar Complaints & Reviews

Hey, I have submitted my license and documents for profile verification and it is still pending. Please verify my profile as soon as possible. It is urgent for me....

Hi Team, My car was listed on Zoom car platform and during the period of 30th May to 5th June i have offline my car from zoom. I have recharged my fasttag and the amount got deducted from my fasttag. But in the invoice of 30th May to 5th June. The zoom car charged the penalty on me of Rs2170. And i have shared all the necessary proofs but they are not giving my money Rs2170. And i have raised a complaint for that also but no resolution provided...

My Name is Abhishek Jaiswal phn num am a hist of zoomcar i hav 12 cars in Company bt if i would nt get my solution aftr ths mail am surely going to remove my all 12 cars bcz due to company's nt taking action on my complaints lyk my one car registered with 8... num is been done a crime by customer nd my car is in police station nd whn am calling to company thy r saying we hav mail to higher authorities to appoint a lawyer fr the case bt thy...

I had booked Ertiga car with pickup and drop location at Borivali West which was around 500 metres from my house with booking ID - JPSN7YYQ9. However, on receiving final confirmation and exact location of car on the day of trip, it showed us Triber Car at Thane location pickup and drop.

We were extremely shocked and upset since this resulted us in additional cost for travelling to Thane pickup location which is approx 50 kms...

This is in regards to my car booking no - JPSN7WK6L (15th-17th June 2022). After raising repeat queries and taking follow-ups with Zoomcar, I don't have any clear answer as to why my refunds are not being processed and there is no answer/call from your side.
The issues are -
1. The fastag was not loaded with money due to which I had to pay double the toll. As discussed with one of their agents, I was to get the extra amount...

On one of our bookings with zoomcar, within a distance of less than one km, we realised there have been several serious issues with our rented car like unsafe brakes, punctured tyre and unclean seats. The issue was reported immediately to the company, yet the company made us wait 3 hours constantly making us reconnect with 5 different executives. They miscommunicated us to end our trip by their definition of dropping the car without locking...

We had recently rented a car with Zoomcar. Reservation number - Booking: JPSN71RVE June 20, 2022 through June 26, 2022.

When we picked up the car on June 20, 2022, immediately after about 1 hour, the car experienced issues with the EPS system, and the EPS light went on. What this means is that the car that you had issued to us, was already not in good condition and EPS issues mean that the car is undriveable.

Below...

I booked a car through the company's mobile application. I had made an initial payment of Rs. 1258/- as initial rental charges for the aforementioned booking for car bearing registration number Maruti Baleno KA01MR3739. To extend my Booking, I paid 3090/- more and was supposed to return the car by 6th July 9.30 PM.

At 3.00 AM 6th July, on the way from Bangalore to Coorg, the car had a breakdown and we were stuck amidst a dark...

I have submitted my documents thrice now. But neither does it get approved nor do I get any info regarding what am I doing wrong. Kindly help....

Dear sir,
It's with great amount of dissatisfaction, am registering a complaint against my booking ID JPSN7SQ7K from Delhi T1 airport for a Tata safari storme under registration DL10CG1495. The car was in dangerous condition and had a major breakdown enroute my journey to jaipur wherein the right rear wheel had bursted on motion. The spare tyre provided was also unusable as it had multiple punctures. Also, there was no tools provided...

INCIDENT 1 - 1. booking number JPS6913RM
2. Date - 21 Nov 2021
3. refund amount - Rupees 3203
INCIDENT 2 - 1. Booking number JPSN73J8E
2. Date - 19 Jun 2022
3. Refund amount - Rupees 999

The above mentioned refunds have not been processed and transferred into my bank account by zoom car as of 21 Jul 2022. This despite repeatedly calling up the customer care and getting confirmation that...

Hi,
I had booked a Maruti Celerio on 16th July 2022 at 12:30 pm to 10:30 pm from Kopar-Khairane, Navi Mumbai.
Firstly, I didn't find the car on it marked location and wasted 1.5 hour of booking time to find the car.
I returned the car at 11pm the same day and booking was successfully completed.
Later Zoomcar has levied a fine of 10000 on me even when I have returned the car to owner in received condition with...

ON 2nd May 2022, Major accident to my car caused by Zoomcar Customer, and now its over 2 & half month but not compensated by Zoomcar.
Still i am following regular basis, but replied from zoomcar mechanic that not approval form management side, while that was mojor accident as Right side Bonut Body, head light & major damages to engine....

I was booking a honda city car for 29th july 2022 in bangalore. the car was available to book also made the final payment of 6, 645 rs, even after the payment was done and amount is debited the booking was not confirmed from zoomcar and at the end error message was displayed. tried contacting zoomcar customer care for refund but not able to contact them regarding the same as the booking was not confirmed.
i am expecting the refund...

I rented my car on zoom car a few months before everything went fine. on Saturday 9 July I got a booking for 2 days till Monday 11 July at 1.30 Pm. The car was not returned till 5 Pm so I informed them about still I have not received the car and it has been a week still I have not received the car.
Car Details Honda WRV RJ22 CB5016
I just need my car back.
I tried to file the FIR in the Police station but they said you...

On 15th July I booked a creta car and paid 8, 319rs.
Car was to get delivered on 16th and when I reached in place, there was no car I called multiple times on given numbers and no one picked up. I was literally waiting on road for 1.5 hours and then a lady picked up saying sorry your car is 10kms away and will book a other car which is nearby I agreed to her. And again the same story, she said she will send the details in 10min but...

Profile verification is pending since very long time i applied 6 months ago kindly check and revert
Registered Number [protected]
Akshay Gulati...

Booked car by paying 1846

Company itself cancelled booking by saying car not available

Refund of only Rs 1026 is initiated and recieved

Not recieved remaining Rs 823

ID JPSN75SLN
Chennai
13th July 2022...

Hi
This is MANIKANDAN and i booked the car for today from 11 am for the next two days. My booking I'd is JP569NCPM. You have not shared the driver no and also no one has picked the call for more than 2 hrs. This has lead to the cancellation of the trip.
We are annoyed by your irresponsible act. I want to sue you for this and this has spoiled our trip.
Hence revert back my money immediately. We can't wait for 30 days.br...

Respected Sir/Ma'am
I had book a car on 3rd March'22 and Zoomcar were not able to provide it due to car unavailability & cancelled on last minute which ruined my plan. There is no satisfactory response till today from the sookcar support team for refund even after following up with them multiple times. Could yoy help to get refund for mybookingID# JPS69BTZK?...