Zoomcar Complaints & Reviews

After booking my car is not returned to me till now

Hello Team,

I have my car with Zoomcar. The company is providing the incorrect invoice when it comes to repairing damages. The company is not repairing the car as per their policy.

They are doing false promises. No one from Zoomcar is responding.
Mobile Number [protected]

I have left the car at the location where I took and submitted all the pics related and made locked through the live assistance. But in the app it still shows I’m on trip and late to leave the car. This is totally app issue which makes the customer tensed and frustrating

Dear ZoomCar Team,
This is to inform to you that I have an xuv500 w10 number DL10CT1986
which is registered under your application since 29Th January 2022 to
till date.
The car has been picked by your team(JPS69FR1R) ON 19TH February 2022
around 8.30 in the evening from my parking lot then after no car has
been return after ending the trip, After two days I got call from hotel
higway on gurgaon-Jaipur road that car in the mid of the road then I
requested him to bring car and put this car in his area and I will
pick from there than I inform insurance and zoom car (via email
because no any direct person number or any contact number of customer
care working )simultaneously but no any respond given by zoomcar) then
after two days I send crane from neemrana mahindra workshop but once
my guy reach there and clear all duse of hotel guy and suddenly get
call of lady from zoom car that you are not suppose to bring back the
car from there and you suppose to drop this car at mahdevra motors
then my guy do the same.after few week Mahadevra Motors([protected])
called me and asking money to repair the car then i asked him to give
my car back to me in delhi I will do it myself then he denied to give
the car and I do the complaint same time then from zoom car
neeraj([protected]) that you don’t need to pay your car has been return
within one month and don’t need to pay single penny.Now the six Months
gone no any response from neeraj he never ever pick my call and never
respond from that day.Suddenly two days back mahadvra motors call me
and asked to transfer 136000 in his account otherwise forget your car
because it’s never get deliver to your place.

Following Points Need to resolve
1) I am ready to pay 136000 to zoomcar once car get deliver at my parking lot.
2) Cars need to be same conditions like when I give car to you for
quality check time as per mahdevra motors all four wheel get damage in
the incident but not replace, Back Camera and sensor is not working, Ac
is not working, No engine oil as in incident got leaked, Front seats get
tore during accident not changed and no any service has done, So why
you people keep my car from last six months, I want explanations and
also cars need to be ok conditions like earlier.
3) My car has been register in your app from 29th January under 9000
weekly payout but after few months no any payout gieven by
company, kindly clear all dues till the time you keep my car, My
mahindra authorized dealer given 4 week time to repair the car but as
per madhdevra motors he is out of town due to personal issue and zoom
car not given any instruction to repairs that’s why its late.
4) Handover my car by 31st august 2022 otherwise share me authentic
person who can guide me
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Notice it's final intimation before lodge police complaint against neeraj for doing fraud.

What about the rental of last six months?

I am ready to pay the insurance claim amount via cash on delivery mode and also you people clear the rental via cash or trasfer.

On Wed, Aug 31, 2022, 11:28 Neeraj Kumar wrote:
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Dear Team,

I am ready to pay the amount and kindly let me know what about the
rental of weekly payout 9000/- from 29th January 22 to 31st august 22.

Also car conditions are not ok as per mahadvera motors...!!!

All four tyre damage/AC not working/Engine oil not available/Services
not done/Back camera is not working.

Else send me full and final amount after deductions of rental & damage
which is pending...I will do the payment.

On 8/31/22, Delhi Service wrote:
Dear Sir,

Please pay your side payment, which you have received from the
insurance company.After complete the full payment we can take the vehicle
from the workshop.



On Wed, Aug 31, 2022 at 11:38 AM MUKESH SHARMA <
[protected]@gmail.com wrote:

Notice it's final intimation before lodge police complaint against neeraj
for doing fraud.

What about the rental of last six months?

I am ready to pay the insurance claim amount via cash on delivery mode
and
also you people clear the rental via cash or trasfer.

On Wed, Aug 31, 2022, 11:28 Neeraj Kumar wrote:

Dear Sir/Madam,

Greetings of the Day.

Please Send the amount to Workshop, Which amount received to the
insurance company. Please Do the needful. After that We will pay the
left
amount.


*Regards, *
*Neeraj Kumar*
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Once i had given the car to zoomcar quality team camera is working.

What about weekly payout which is not paid till now...???

Plz find the attachment of agreement...!!!
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Dear Team,

Still waiting for final revert...!!!

after deduction of weekly payout till date.

Insurance amount minus weekly payout minus Tyre and rim amount.

I am ready to pay.
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Again in apps it's updated that car with you till 24th September.

So on what ground you people keeping my car with you if car is ready to deliver today...if I transferred the amount that how come I believe that you people return my car at my parking lot.

If you people doing "DADA GIRI" so be ready for consequences.

Kindly share also contact details on email and delhi office address.
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Share me contact details & address of delhi office...I have contact details of neeraj but he is very fraud guy never ever pick call in last six months.

Do you think we are fool people...!!!

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No reply it means u people trying to phishing again but u people
failed and stop responding.
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Fraud case file against as per the statement given by mahadevra motors...he is working with three people who used to do phishing work from from last three years...they took car from zoomcar app and demand unwanted payment from client...recorded statment submitted.

[protected]@[protected](super boss)
[protected]@[protected](neeraj boss)
[protected]@[protected]

As per the statement of mahadevra he is ready to deliver car but these three are planning to make money from it and they will not paying there dues that's why car not delivery yet.
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Do u understand what I mean?

Mahadevra motors clear told in his statement...I am ready to deliver car these three people are not paying my dues...he is only asking 1.36 Lac from my side which I told him to pay at the time of delivery and he is ready for this...!!!

Don't be oversmart who ever writting this email...send me your address where you meet in delhi...??? Just making e-mail I'd name delhi service that's doesn't mean you are physically available...might be again phishing doing by making fraud Id.

Where is the payout of last six months greedy man..???(still I am not claiming in my written complaint but u force me to do)

Following address given by mahadevra motors...!!!

Zoomcar India Pvt Ltd.
Ground Floor, 4. Building, Enzyme
Tech Park, 13, HAL Road, Domlur 1st
Stage, ISRO Colony, Bangalore,
Karnataka - 560071
260mcar
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As per conference call with Rajesh saini & Rajbir will give written statement on email the total amount need to be transfer(-minus 25 to 30 thousand) to mahadevra motors and car everything needs to be ok as it is the condition at the of quality check time.

Tyre, rim and camera also need to be up-to-date.
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Waiting for final revert...???
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Car needs to be ok in condition as per trail mail car rim/tyre and camera not fitted properly or damage.

Following conditions

Cars need to perfectly ok condition.

Tell me the date when it's deliver at my place.

How much amount I need to pay minus all zoom car liability/payout or any damages compensation.

Fuel need to be 100% fill in fuel tank.

Kindly clear cut say the exact amount I will transfer within 1 hours in mahadvra account.
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Waiting for final revert... don't call for blackmail.

As per mahadvra no body picking his call(all three Fraud Bosses) and he don't know car 100% deliver or not.

Mera phone nhi pick kar rahe hai kyuki Mai conference par baat Kara deta hu...!!! This is mahadevra line.

Let me know they are exactly employee of company or third party.
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I am host for Zoomcar. I had booking on 15th sept 8:30 pm to 16th sept 2:30 pm. The car has been picked by the guests 2 hours ago the booking time without doing any check lists. They didn’t even inform me that car got picked up. My app showed upcoming booking. I tried calling zoom 100 times but no one answered or replaced to email. I thought my car got lost and went to police to file a complaint. When I track car through zoom app it’s 100km far from my place. I went to them in a 2 wheeler and got them. I asked how they got the car, they said it’s zoom car booking, they are like 10 students seem drunk as ###. They said they gonna drop the car by 6:30pm as Zoomcar gave them extended time. Till then I tried calling and emailing zoom but no one answered. They ###ing didn’t care I guess. I called the person at 6:30 pm why the car is here yet, he’s like on the way. We went to place by GPS, everyone’s smoking and drinking inside the car and having party. I was ###, and took the car from them. On my way back the car got borkedown, as there is 0% fuel. Any how I got back after 2-3 hours of spending time on middle of road. Till now app shows booking is still upcoming. I don’t think I’ll get money for that booking as booking haven’t started or ended as per the app.
Never ###ing Trust ZoomCar.
### you guys ### #GregMoran CEO ZOOMCAR. ### you guys. U guys just need money, u don’t care about the CUSTOMERs. As a host I am helping you revenue as well. ###ing have some respect. ##

Hi,

I made repair for the car during my travel and team agreed to refund the amount.Its been more than 2weeks but I didn't get any refund or confirmation from your team and unable to contact the team.My booking id JPSN7V5DG

Dear Sir,

I made a booking in zoom car app travelled for 3 days 13Aug'22 to 16Aug'22. Zoom car was escutive called me and told that silencer is damaged and ballet bent and scratch was happned. Out these complaines only i responsible for scratch remaining was not happened by me. I had approached zoom car several times for investigation but i did not recived proper response. zoom car telling me to pay 3500 for repair which i was not responsible for that.

Booking ID JPSN7AHKH

My car is under hist scheme and it's accidented during booking on 2 ND august but till now not repaired and back to us . customer care not taking call or replying mail.no response given .we are in great loss

I have reserved a vehicle Kwid AT (Petrol) for 30th Jul 2022 from Pune Airport (Booking ID: JPSN7DZLH). I have submitted my license and paid the full amount of INR 7656. When I arrived at airport on 30th Jul the car was not there and after calling multiple times the customer center representative picked up and told that the car will be arriving soon. After waiting another 30 mins I called up again and after waiting in the call for more than 25 mins some agent answered and kept me on hold for another 10 mins and then informed that the booking could not be processed as the Driving License is a hand written one. I told them I have been waiting with my family outside the airport for more than 2 hours but they just said they cannot do anything about it and said that the booking will be automatically cancelled and the full amount will be refunded with in 3 weeks. To my dismay I only received INR 501 as refund. After sending them multiple emails and making multiple calls finally one agent has responded saying it was a system issue and he corrected it and assured me that the full amount will be refunded in 2 weeks and I do not need to follow up again. It has been 4 weeks and I have sent 2 emails in between and no body responds. I cannot reach them on their customer service number. The call gets disconnected with the message that there are no bookings available with the number I am calling from. I used the same mobile number for booking. Such a pathetic service. Absolute waste of time and money.

Hi,

I have booked a zoom car from 01st September to 08th of September.
But we found hot water leakage from inside the car near co-driver seat and we complained the same to zoom car.
The zoom executive stated that it's risky to drive the car and got the car towed for inspection and assured the unused hours will be refunded after inspection.
Then we started continuously calling the contact centre asking for the update as the trip also ended on 2nd September, they said it might take 5 working days for processing.
Till now there was no proactive update from their end and i kept following up.
After 10 days, i called the customer care and they said that they found no issue with the car and hence refund cannot be processed.
My question is
1. Why did it take so long to just check whether leakage was there or not?
2. Why wasn't this caluse communicated to the customer in advance?
3. If there is delay in the inspection ( a small leakage inspection which a local mechanic will do in 15mins took the days for zoom car), is the customer liable to pay for the unused period? What kind of logic is this
4. Ideally customer should have been notified the very next day that there is no issue with the car and should be given an option to use the same car - Why was it not done?
5. We were advised to book a new car, which did? Now why are charged twice, when we didn't use the? ( The faulty car was driven for a day and 61kms).
The leak was real and their backend team is just hiding the facts to loot the customers.
Booking ID - Your Zoomcar Booking: JPSN7VNY5
Multiple Mails and calls have been made, but no clear response from the company. Please help resolve this issue.
Customer Name - Raghuram
Mobile Number - [protected]

Hi have requested for a refund for a booking and zoom confirmed they did. But I have not received the refund yet. Unable to get through the customer care and so I have written a email for which one Agent responded asking for my statements but never got back after that. Now I received notification that my query is resolved. I have not been given any clarification nor f communication. Still no refund but ticket is closed without any communication. ie

Hello,

I'd booked swift dezire (petrol) on zoomcar for 15th aug, 2022.
When I have checked on 14th aug, I noticed that my profile was not verified so according to zoomcar policy if your profile verification is pending then booking will automatically cancel,
To avoid cancelation of my booking I've cancelled my booking
Now till today I've not received refund of rs. 2452 on zoomcar application it shows that refund processed but I've not received any refund
I'd also tried to call nd mail customer care but not get any response from their side. Can anyone please help

This is about my booking please find below the scenario

Booking was made for i20 diesel at 10:30 pm, post few mins the car stopped and blacked out this was at a petrol pump wherein I pumped fuel for 4000 INR, they provided me another car but the fuel from the previous car was not received

It was already told to zoom car back end Team

Now despite multiple emails, calls they stopped responding

Please help

I've booked car in zoom car and they cancelled my booking on trip time.And i didn't get any refund also I didn't get proper response from the customer care

I booked the pick up for 23:30 last night and the car was not unlocking and the trip started. I am unable to use the car now as well. I tried contacting the customer support but there was no response from the customer support.

While serving the car, all the things worked fine and looked good.
but when returned after late timing... car was totally meshed and dirty,
Also scratches on the co-driver side.

1. On font of left side under the headlight
2. On the left mirror
3. on the left tail side
4. Car stopped completely - (can't react on start process)
Note: when the car came back at that time car was running but when I checked it can't react on start process.

Booking details -
Id: JPSN7TFLE
serve to: Divyansh Jain
pickup time - 5-sep22 6.30PM to 6-sep22 11.30AM

Raised ticket with zoomcar where not getting any solutions
1382301, 1377724

On Every ticket give a promise that the concern will be resolved and our team will connect in 2hr. but no response from last 2 days and my car still in same conditions.

Dear sir,
As I have booked Car on 4th of Sep 2022 with fuel excluding. On receiving of car fuel level was 60 % as per attached photos and at the time of returning fuel level was 70 %. But still charges of Refuelling is showing.

Request you to please do needful in above subject matter

I made the booking JPSN7TTGU with you, firstly they changed the car just 10 mins before the pick up time. Then when I got the car, the car broke down just after 15 kms. I was in middle of the highway,
waiting for the assistance, but each time I called them, they said please wait for 15 mins, concerned team will get back to you. I kept waiting for around 2 hours there, called around 5-7 times but still the same answer by each of the customer care executive. Then almost after 2.5 hours, I got the call and the person said that we cannot provide you any alternative, you will have to manage on your own and moreover, do not leave the car there till the towing service comes. I somehow managed to get away from there. They towed the car later that day, the servicing people kept calling me as if I was the owner of the car, they had no clue to whom to connect from zoomcar people. Then, moreoever, for the refund of Rs. 3680, I haven't heard anything from them as of now, the trip was still ongoing in my app because the assistance team asked me not to end the trip else the refund won't be provided. Anyhow, there has been no assistance or no news from them till now.

I booked a rental car on Zoomcar for 15 September 2022 (pick up time 7 pm ) and paid Rs 2082 in advance. My booking ID is JPSN7T4JI. However there were change of plans and i wished to cancel the trip. According to company policy, for any cancellation 24 hours prior to the pickup time the cancellation fee charged will be Rs 200. I tried cancelling the trip on Zoomcar mobile app on 6 september 2022. But when i clicked on cancel trip, there was a message saying the entire amount will be deducted as cancellation fee. The customer care number is not being answered. I wish to cancel the trip well before 15 september and get my refund barring cancellation fee of 200.

I booked a rental car on Zoomcar for 15 September 2022 (pick up time 7 pm ) and paid Rs 2082 in advance. However there were change of plans and i wished to cancel the trip. According to company policy, for any cancellation 24 hours prior to the pickup time the cancellation fee charged will be Rs 200. I tried cancelling the trip on Zoomcar mobile app on 6 september 2022. But when i clicked on cancel trip, there was a message saying the entire amount will be deducted as cancellation fee. The customer care number is not being answered. I wish to cancel the trip well before 15 september and get my refund barring cancellation fee of 200.