Zoomcar Complaints & Reviews

I had made a booking on zoom car with #jpsn7t1te for a maruti swift (New) for 08/09/2022. I had received the confirmation message and even the location of the car that it is ready to be picked up. But, almost an hour before the pickup time (7.30 pm was my actual pickup time), i received that the car that i booked was cancelled due to some reasons (They have not provided what reasons). So i called the customer care executive and waited for a long time (Almost 40 minutes) to get a cc to address my issue. Since, i had committed my travel plan, i was badly in need for a vehicle. Renting a car at this time would be very expensive and most of them not available also. The cc (Customer care representative) told me that there is another car in the different location (Exact opposite direction of my initial preferred location) so for the inconvenience, he said the zoom car would provide my one-way cab charges to the pick up location (This can be heard in the call recording of the particular conversation with the cc) and he advised to upload the bill during the end trip even though i said it is unfair to provide one-way where i am impacted with two-way expenses as my previous location was close to the bus terminus anyhow i agreed because i was tired of negotiating at the time. After a day, at end of the trip (I returned the car with 90% fuel and earlier than i booked), i was trying to upload the fasttag (Because the fasttag was inactive in the car so i had to pay the penalty) but the mobile app was faulty (I uploaded a couple of times of the error screenshots via the email also) so i was unable to upload any of the bills or screenshots. The host advised to end trip then because he said otherwise my billing would be calculated further and to upload the bills by raising a ticket. But still now i got my refund of rs. 1059 (Vehicle downgrade and fuel) + rs. 710 (Fast tag refund) but not the rs. 228 (One way cab charges as promised by zoom car) for which i am still chasing and the support seems asking the repeated questions and answers for my queries.

From
Jincy M
KL11BL2030
[protected]
[protected]@gmail.com

To
The zoom car host department head

Respected Sir,

I had a very pathetic experience in the zoom car host program.
i got a booking thursday 22nd sep 2022 @12pm to sunday 25th sep 2022 @ 12pm.
but i got the notification from zoom car side the client virendra was extended the trip till 3.00 pm.but after that i got another message at 3.27 pm the virendra was completed the booking.the booking id was JPSN74UYS.its already 27 min late.but its dropped in airport.actually the picked the car from my home only.their dropping location company not notify me.i contact your customer care executive Farooq_Alikhan they speak very unprofessional not give the proper information about my car location and all.then he drop his call very impolite and angry to me.

Again I went to the location where the GPS showed, it's shown in the airport, from my place tho there appox.11 km.i book taxi and go to airport at 4.18pm.but my car was not there.
again i call the customer care executive Navin_Kumar_is the agent.he drop the call and sent my car location in my reg mobile number.its shown another garage.i went there.but there was no car.I went to police station and complaint against the theft car.finally a search again car location through zoom host app its shown another location.at 9.45pm i reach there the car park on roadside unprofessional and very bad condition.i unlocked the car and see inside there is no car key inside there.
I locked the car through the application, and came back into my home and took the spare key and went to the location. i reach there 11 pm.that time i noticed that my car suddenly unlock.4 people use my original car key try to open that.they are speaking tamil.but my customer was speaking in hindi.how its possible?the suspected people were drunken and the abuse me.when am trying to buy my key they push back me and my 4 year old son was fall down.who is the responsibility of my car and if that time anything happen who is responsibility of my life and my son's life?
Finally at 12.45 pm some people came and helped me to take my car from them.i call the police that time they leave.@ 1.00 am i reach my home by car.
my total expense was 5000/-rs and also my time.also the gang people threaten me.
they are doing sexual harrasment and its punishable offence.
I think zoom cars will take action for this.

The car's condition is very poor and I heard a sound from the car, no cleaning.when i gave the car petrol 80% and now it has 30%.i want to refund the petrol charge.very pathetic.i also want to take necessary action for this.

otherwise i will move legally.

I have been charged 2000 INR for a Traffic violation for the above-mentioned trip after 3 months of the trip being completed. I took the trip in March 2022. Please provide me the original Traffic challan received from the Traffic police for this violation.

Zoomcar customer care is reportedly closing my complaint by mentioning they resolved the query but there is nothing I have received for my complaint. It has been another 3 months since I am fighting to get the original challan to confirm whether I was the one who should pay it or not.

I have booked a Zoom Car from 14th - 17th of August (booking ID: JPSN7D5NG). The car had a breakdown during the trip where the battery that came with the car was dead. Upon speaking to the customer care executive on 15th August, I have replaced the battery to continue with my trip. The battery replacement cost me 3950/- rupees.

I have uploaded the bill for the above on zoom car trip end, and am still waiting for my refund.

I have raised multiple tickets by writing to [protected]@zoomcar.com and they just close the tickets without resolving them.
Ticket numbers:
1126045
1143907
1148188

Please help.

I completed my Trip way back on 12th September and handed the car back to the Owner.I have been trying to reach the Zoomcar executive on the phone and via email but not gotten any response.
Want my refund back let me know when can I have it.

Started Trip on 9th September
Returned car on 12th September
ID : JPSN7TEY6
Unfortunately on Application its asking me to book new car

I am Sharat Chandra Thalloory and i have been trying to complete my profile in Zoomcar from the past few weeks and they are not completing it. But asking me again and again to upload. Can you please help me on this. my mobile number is [protected] and email id is [protected]@gmail.com

My email id [protected]@gmail.com My car Honda City RJ45CE3131 was gone through an accident on 3 July 2022 and then my car was brought to the Khushi Motor through the VehicleCare. After waiting more then 2 months they fixed nothing in my car
because of this pathetic service I have to gone through several difficulties but even after that result was zero. I was at the situation to take legal action but the a zoom car employee named Suresh Kataria ji convinced to fixed my car through the other garage . On 7 September we I brought my car to the another garage Named Shree Jee Motor. I been 7days but even this new garage didn't get any approval from the zoom car. I am really really frustrated because of this bad service so I request you to gave them approval as soon as possible.
There is a marriage in my house after 15 days, if you guys can not give my car after correcting, then I will register my complaint in consumer court and police station of your area, give me an answer, otherwise it will not be a good thing. I have all these mails as a strong evidence to take an action against you, I have become very mentally disturbed with you all. There is so much need of a car in my house and you guy’s are doing drama.

Booking ID: JPSN7VD4T
Car rented from Chennai for 3 days (25th Aug 2022 to 27th Aug 2022) did not have fastag. The fastag was blacklisted and so I had to pay in cash at tolls with extra charge (penalty) for non availability of fastag.
I paid Rs. 710 as penalty for a total of Rs. 1420 in fastag bills. Please find attached fastag bills for details.
Please find attached fastag bills.

I request a refund of Rs. 710 from Zoomcar.

Thank you

50 + complain on customer care
3 time I give proof of booking receipt
Toll receipt, meter reading photo start to end, customer pickup and drop photo,
Booking no.JPSN7YALU and many damage but not repair
[protected]
Ashok

After booking my car is not returned to me till now

Hello Team,

I have my car with Zoomcar. The company is providing the incorrect invoice when it comes to repairing damages. The company is not repairing the car as per their policy.

They are doing false promises. No one from Zoomcar is responding.
Mobile Number [protected]

I have left the car at the location where I took and submitted all the pics related and made locked through the live assistance. But in the app it still shows I’m on trip and late to leave the car. This is totally app issue which makes the customer tensed and frustrating

Dear ZoomCar Team,
This is to inform to you that I have an xuv500 w10 number DL10CT1986
which is registered under your application since 29Th January 2022 to
till date.
The car has been picked by your team(JPS69FR1R) ON 19TH February 2022
around 8.30 in the evening from my parking lot then after no car has
been return after ending the trip, After two days I got call from hotel
higway on gurgaon-Jaipur road that car in the mid of the road then I
requested him to bring car and put this car in his area and I will
pick from there than I inform insurance and zoom car (via email
because no any direct person number or any contact number of customer
care working )simultaneously but no any respond given by zoomcar) then
after two days I send crane from neemrana mahindra workshop but once
my guy reach there and clear all duse of hotel guy and suddenly get
call of lady from zoom car that you are not suppose to bring back the
car from there and you suppose to drop this car at mahdevra motors
then my guy do the same.after few week Mahadevra Motors([protected])
called me and asking money to repair the car then i asked him to give
my car back to me in delhi I will do it myself then he denied to give
the car and I do the complaint same time then from zoom car
neeraj([protected]) that you don’t need to pay your car has been return
within one month and don’t need to pay single penny.Now the six Months
gone no any response from neeraj he never ever pick my call and never
respond from that day.Suddenly two days back mahadvra motors call me
and asked to transfer 136000 in his account otherwise forget your car
because it’s never get deliver to your place.

Following Points Need to resolve
1) I am ready to pay 136000 to zoomcar once car get deliver at my parking lot.
2) Cars need to be same conditions like when I give car to you for
quality check time as per mahdevra motors all four wheel get damage in
the incident but not replace, Back Camera and sensor is not working, Ac
is not working, No engine oil as in incident got leaked, Front seats get
tore during accident not changed and no any service has done, So why
you people keep my car from last six months, I want explanations and
also cars need to be ok conditions like earlier.
3) My car has been register in your app from 29th January under 9000
weekly payout but after few months no any payout gieven by
company, kindly clear all dues till the time you keep my car, My
mahindra authorized dealer given 4 week time to repair the car but as
per madhdevra motors he is out of town due to personal issue and zoom
car not given any instruction to repairs that’s why its late.
4) Handover my car by 31st august 2022 otherwise share me authentic
person who can guide me
Show quoted text
Notice it's final intimation before lodge police complaint against neeraj for doing fraud.

What about the rental of last six months?

I am ready to pay the insurance claim amount via cash on delivery mode and also you people clear the rental via cash or trasfer.

On Wed, Aug 31, 2022, 11:28 Neeraj Kumar wrote:
Show quoted text
Dear Team,

I am ready to pay the amount and kindly let me know what about the
rental of weekly payout 9000/- from 29th January 22 to 31st august 22.

Also car conditions are not ok as per mahadvera motors...!!!

All four tyre damage/AC not working/Engine oil not available/Services
not done/Back camera is not working.

Else send me full and final amount after deductions of rental & damage
which is pending...I will do the payment.

On 8/31/22, Delhi Service wrote:
Dear Sir,

Please pay your side payment, which you have received from the
insurance company.After complete the full payment we can take the vehicle
from the workshop.



On Wed, Aug 31, 2022 at 11:38 AM MUKESH SHARMA <
[protected]@gmail.com wrote:

Notice it's final intimation before lodge police complaint against neeraj
for doing fraud.

What about the rental of last six months?

I am ready to pay the insurance claim amount via cash on delivery mode
and
also you people clear the rental via cash or trasfer.

On Wed, Aug 31, 2022, 11:28 Neeraj Kumar wrote:

Dear Sir/Madam,

Greetings of the Day.

Please Send the amount to Workshop, Which amount received to the
insurance company. Please Do the needful. After that We will pay the
left
amount.


*Regards, *
*Neeraj Kumar*
Show quoted text

Once i had given the car to zoomcar quality team camera is working.

What about weekly payout which is not paid till now...???

Plz find the attachment of agreement...!!!
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Dear Team,

Still waiting for final revert...!!!

after deduction of weekly payout till date.

Insurance amount minus weekly payout minus Tyre and rim amount.

I am ready to pay.
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Again in apps it's updated that car with you till 24th September.

So on what ground you people keeping my car with you if car is ready to deliver today...if I transferred the amount that how come I believe that you people return my car at my parking lot.

If you people doing "DADA GIRI" so be ready for consequences.

Kindly share also contact details on email and delhi office address.
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Share me contact details & address of delhi office...I have contact details of neeraj but he is very fraud guy never ever pick call in last six months.

Do you think we are fool people...!!!

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No reply it means u people trying to phishing again but u people
failed and stop responding.
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Fraud case file against as per the statement given by mahadevra motors...he is working with three people who used to do phishing work from from last three years...they took car from zoomcar app and demand unwanted payment from client...recorded statment submitted.

[protected]@[protected](super boss)
[protected]@[protected](neeraj boss)
[protected]@[protected]

As per the statement of mahadevra he is ready to deliver car but these three are planning to make money from it and they will not paying there dues that's why car not delivery yet.
Show quoted text
Do u understand what I mean?

Mahadevra motors clear told in his statement...I am ready to deliver car these three people are not paying my dues...he is only asking 1.36 Lac from my side which I told him to pay at the time of delivery and he is ready for this...!!!

Don't be oversmart who ever writting this email...send me your address where you meet in delhi...??? Just making e-mail I'd name delhi service that's doesn't mean you are physically available...might be again phishing doing by making fraud Id.

Where is the payout of last six months greedy man..???(still I am not claiming in my written complaint but u force me to do)

Following address given by mahadevra motors...!!!

Zoomcar India Pvt Ltd.
Ground Floor, 4. Building, Enzyme
Tech Park, 13, HAL Road, Domlur 1st
Stage, ISRO Colony, Bangalore,
Karnataka - 560071
260mcar
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As per conference call with Rajesh saini & Rajbir will give written statement on email the total amount need to be transfer(-minus 25 to 30 thousand) to mahadevra motors and car everything needs to be ok as it is the condition at the of quality check time.

Tyre, rim and camera also need to be up-to-date.
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Waiting for final revert...???
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Car needs to be ok in condition as per trail mail car rim/tyre and camera not fitted properly or damage.

Following conditions

Cars need to perfectly ok condition.

Tell me the date when it's deliver at my place.

How much amount I need to pay minus all zoom car liability/payout or any damages compensation.

Fuel need to be 100% fill in fuel tank.

Kindly clear cut say the exact amount I will transfer within 1 hours in mahadvra account.
Show quoted text
Waiting for final revert... don't call for blackmail.

As per mahadvra no body picking his call(all three Fraud Bosses) and he don't know car 100% deliver or not.

Mera phone nhi pick kar rahe hai kyuki Mai conference par baat Kara deta hu...!!! This is mahadevra line.

Let me know they are exactly employee of company or third party.
Show quoted text

I am host for Zoomcar. I had booking on 15th sept 8:30 pm to 16th sept 2:30 pm. The car has been picked by the guests 2 hours ago the booking time without doing any check lists. They didn’t even inform me that car got picked up. My app showed upcoming booking. I tried calling zoom 100 times but no one answered or replaced to email. I thought my car got lost and went to police to file a complaint. When I track car through zoom app it’s 100km far from my place. I went to them in a 2 wheeler and got them. I asked how they got the car, they said it’s zoom car booking, they are like 10 students seem drunk as ###. They said they gonna drop the car by 6:30pm as Zoomcar gave them extended time. Till then I tried calling and emailing zoom but no one answered. They ###ing didn’t care I guess. I called the person at 6:30 pm why the car is here yet, he’s like on the way. We went to place by GPS, everyone’s smoking and drinking inside the car and having party. I was ###, and took the car from them. On my way back the car got borkedown, as there is 0% fuel. Any how I got back after 2-3 hours of spending time on middle of road. Till now app shows booking is still upcoming. I don’t think I’ll get money for that booking as booking haven’t started or ended as per the app.
Never ###ing Trust ZoomCar.
### you guys ### #GregMoran CEO ZOOMCAR. ### you guys. U guys just need money, u don’t care about the CUSTOMERs. As a host I am helping you revenue as well. ###ing have some respect. ##

Hi,

I made repair for the car during my travel and team agreed to refund the amount.Its been more than 2weeks but I didn't get any refund or confirmation from your team and unable to contact the team.My booking id JPSN7V5DG

Dear Sir,

I made a booking in zoom car app travelled for 3 days 13Aug'22 to 16Aug'22. Zoom car was escutive called me and told that silencer is damaged and ballet bent and scratch was happned. Out these complaines only i responsible for scratch remaining was not happened by me. I had approached zoom car several times for investigation but i did not recived proper response. zoom car telling me to pay 3500 for repair which i was not responsible for that.

Booking ID JPSN7AHKH

My car is under hist scheme and it's accidented during booking on 2 ND august but till now not repaired and back to us . customer care not taking call or replying mail.no response given .we are in great loss

I have reserved a vehicle Kwid AT (Petrol) for 30th Jul 2022 from Pune Airport (Booking ID: JPSN7DZLH). I have submitted my license and paid the full amount of INR 7656. When I arrived at airport on 30th Jul the car was not there and after calling multiple times the customer center representative picked up and told that the car will be arriving soon. After waiting another 30 mins I called up again and after waiting in the call for more than 25 mins some agent answered and kept me on hold for another 10 mins and then informed that the booking could not be processed as the Driving License is a hand written one. I told them I have been waiting with my family outside the airport for more than 2 hours but they just said they cannot do anything about it and said that the booking will be automatically cancelled and the full amount will be refunded with in 3 weeks. To my dismay I only received INR 501 as refund. After sending them multiple emails and making multiple calls finally one agent has responded saying it was a system issue and he corrected it and assured me that the full amount will be refunded in 2 weeks and I do not need to follow up again. It has been 4 weeks and I have sent 2 emails in between and no body responds. I cannot reach them on their customer service number. The call gets disconnected with the message that there are no bookings available with the number I am calling from. I used the same mobile number for booking. Such a pathetic service. Absolute waste of time and money.

Hi,

I have booked a zoom car from 01st September to 08th of September.
But we found hot water leakage from inside the car near co-driver seat and we complained the same to zoom car.
The zoom executive stated that it's risky to drive the car and got the car towed for inspection and assured the unused hours will be refunded after inspection.
Then we started continuously calling the contact centre asking for the update as the trip also ended on 2nd September, they said it might take 5 working days for processing.
Till now there was no proactive update from their end and i kept following up.
After 10 days, i called the customer care and they said that they found no issue with the car and hence refund cannot be processed.
My question is
1. Why did it take so long to just check whether leakage was there or not?
2. Why wasn't this caluse communicated to the customer in advance?
3. If there is delay in the inspection ( a small leakage inspection which a local mechanic will do in 15mins took the days for zoom car), is the customer liable to pay for the unused period? What kind of logic is this
4. Ideally customer should have been notified the very next day that there is no issue with the car and should be given an option to use the same car - Why was it not done?
5. We were advised to book a new car, which did? Now why are charged twice, when we didn't use the? ( The faulty car was driven for a day and 61kms).
The leak was real and their backend team is just hiding the facts to loot the customers.
Booking ID - Your Zoomcar Booking: JPSN7VNY5
Multiple Mails and calls have been made, but no clear response from the company. Please help resolve this issue.
Customer Name - Raghuram
Mobile Number - [protected]

Hi have requested for a refund for a booking and zoom confirmed they did. But I have not received the refund yet. Unable to get through the customer care and so I have written a email for which one Agent responded asking for my statements but never got back after that. Now I received notification that my query is resolved. I have not been given any clarification nor f communication. Still no refund but ticket is closed without any communication. ie