Zoomcar Complaints & Reviews

Hi, I've submitted my card DL and Aadhar details yesterday. They are still to be verified. I'm in Mangalore and I need to rent a car for an important work. Please resolve the verification process asap.

I uploaded my driving license pictures in zoom car app. But later i saw it was rejected. The picture was clear and proper. DL is havinng proper details. I already dropped 2 mails, but i am yet to get any reply from them regarding the rejection. I also asked them in email that how to get it approved.

Trip ID: JPSN7Y8D8

The above mentioned trip was completed a month back but till now I have not received any amount.

There is a total of Rs. 2500 reserved for the toll amount from my paytm wallet which is not yet refunded.

Additionally, there is Rs. 600 mentioned within the zoom car app to be refunded but that also I have not received till now.

I have been continuously calling and sending email regarding the same but there is no resolution and now I'm not receiving any response also from your end.

Please check the problem with refund and provide the resolution as soon as possible.

I have also attached a list of transaction IDs from paytm for the transactions which are put on hold by Zoomcar.

Thanks & Regards

My profile is not getting verified since 2 days . So please treat this on an urgent basis . So that i can rent a car.
Ph no. [protected]- number connected with zoomcar account

I booked a car through zoomcar for three days(28, 29, 30 July) as I had a lot of back and forth travel planned for my son's birthday and few more days after that.

So I arrive near the car locating it from the app and at given time and unlocked the car through app.

To my shock there wasn't any key inside and I had to wait 25 min before the person responsible came there and shamelessly said "oh i forgot to place it yesterday.

The car was extremely filthy with damaged front, back, driver side door and what not but since I was running short of time I thought ill get it cleaned on my way.

I called customer care several times to arrange a replacement for me but it consumed another 45 minutes and the nearest replacement point was 18 km away so i decided I would not wait. so i drove off.

When I reached the nearest petrol pump, I found out two of the tyres were punctured so I asked the air pump operator to fill it as I was running short for my son's function and I thought ill get it repaired after the function.

With this filthy and broken car I reached to my home and asked my parents to come sit in my car and that is when I wanted to move my luggage which was on the back seat, to boot but as I opened the boot I saw a piece of broken fender or bumper was lying there completely occupying 100% of the space.

I booked a cab for my parents and immediately called the customer care for a replacement. The customer care rep responded back saying in 20 min our replacement person will call.

I made a total of 8 calls within those 3 hours that I waited for, every time getting the same reply that someone will call back in 20 min but no one called.

Not getting any resolution I decided to return the car as it was useless for me.

I was charged 5+ k for the whole trip which was never refunded in a case where zoomcar should owe me for the delays I had to face for the function if not also the mental harassment I had to face.

I would be looking for a compensation for spoiling my event and stay.

It’s a utter worthless service and customer harassment going on by zoom car Bangalore authority. I have booked Toyota Glanza for today and only today morning suddenly I was told that I will not get Toyota Glanza .

1) Morning 11am only on the day of pick up (which is today 5pm) I got a call from Zoom car Bangaloer Authority that I will not get Toyato Glanza Petrol instead I will get a Maruti Baleno Diesel. Which is pretty lower grade. Taking money for Petrol car and without any explanation Zoom car Bangalore authority irresponsibly cancel it then provide some other car with Diesel.

2)Post that post 4pm I receive message and another call from Zoom car Bangaolre authority (Contact No: [protected] & [protected]) that they will not provide me even Maruti Baleno and they now want me to provide a I20 Hyundai a smaller inferior hatchback.

3) As I deny to take this utter worthless service and continuous car changing by Zoom car Bangalore I was told in a very disregard manner that whatever the car they will give I have to take it or else no car is there.

4) I booked the car for 5pm to be pick up from designated point today . Post 4:30pm today now I am now forcing to wait 3 hours more to get Baleno. I am leaving city at 5pm .

I dont need any other car. Being a ladies we are harrased by multiple Bangalore Zoom car authorised people over phone. We want to take it to now higher forum as Zoom car Bangalore authority denied to refund my money for this mis-management from Zoom car side.

WHY SHOULD I AM FORCED MULTIPLE TIIME TO CHANGE THE CAR.
ZOOM CAR BANGALORE AUTHORITY TAKE MONEY SHOWING DIFFERENT CAR AND THEN PUSH SOME INFERIOR CAR WITH NO USE.
ALSO I SUPPOSE TO GET CAR BY 5PM AS IT IS A MEDICAL EMERGENCY. BUT I AM GETTING HARRASED BY ABOVE MENTIONED ZOOM CAR AUTHORITIES NUMBER THAT I HAVE TO WAIT 3 HOURS. WHY SHOULD I WAIT???

I NEED MY FULL REFUND OF MONEY FOR THIS FRAUD AND CHEAT SERVICE BY ZOOM CAR BANGALORE AUTHORITY WITH UTTER FILTHY BEHAVIOR AND IRRESPONSIBILITY .

Its proven atleast in Bangalore Zoom car is not for women and its a utter harassment and bullying for a women customer. No car provided by Zoomcar taken more than Rs.10000 and denying to refund me.

I have screenshot of booking done by me and how it got change one by one.

If needed will provide the call recordings to higher forum during proceedings.

Cc: Consumer Court India, Consumer Grievance, Consumer Affairs Ministry

I had booked a car from zoomcar on 18th May 2022. Zoomcar could not provide me a car despite charging a lot. After a lot of tries finally customer care agreed for a refund but still ot has been more than 2.5 months the refund is not processed.

I recieved a pathetic condition car at Kolkata. Zoomcar Booking : JPSN7DIA3

On 30 July I landed at 1935hrs and called up the Driver at 1945hrs. He
said airport charges will be borne by me if he comes to pick up. Then after calling on the zoomcar number provided, the same was resolved.

Driver arrived late at 2040hrs saying that there was some problem in car and he resolved that's why late. Still a yellow light was coming on dashboard. I told to get the car changed but he spoke with someone and said they told there is no problem in car. All that time I was stranded with wife and kid at airport.

Then he asked to go outside the airport for car check.
When I sat in the vehicle, there was bad smell, dirty dashboard and sticky steering wheel. I asked why such a dirty and faulty vehicle so driver said he doesn't know anything and speak to Zoomcar customer care or owner if i have to cancel.
I kept calling on the customer care but no one answered. I spoke to the owner of the car through driver so he said call Zoomcar as they won't do anything. He doesn't know driver is only knowing.

What is this nonsense?

There is no way I could have cancelled this booking.
Like this, ZOOMCAR is making a system of looting customers.

This vehicle is of poor quality and stinking. I have shared photos on your Twitter handle in inbox. I had a lizard inside as well freely sitting on window.

I want Zoomcar to
Refund my money and cancel this booking.

Also tell me how come a private vehicle is being run in Zoomcar?
WB24 Y 8397

When I upload all the images they very frankly claim that I have croped the images and uploaded if you have any other please mail us and disconnect the call by their side they are very disobedient.

On one of our bookings with zoomcar, within a distance of less than one km, we realised there have been several serious issues with our rented car like unsafe brakes, punctured tyre and unclean seats. The issue was reported immediately to the company, yet the company made us wait 3 hours constantly making us reconnect with 5 different executives. They miscommunicated us to end our trip by their definition of dropping the car without locking it, which cost us a loss of cancelling our planned trip along with 3 hours waiting time on the same location. Though they promised a refund after an inspection, yet they said it would take typically a duration of 7 working days. Now after exactly 7 days, I recalled them and they said the refund request has been rejected by the team. And no other request has been made. I feel helpless and cheated as I lost 7500/- ruppees without any fault of mine. This was really unexpected treatment from a company like zoomcar. I can just plead for justice on my side.

Dear Zoomcar team,

It is so sad and only reason why we started booking from revv car. But this time due to unavailability of vehicle on our dates on revv. I was forced to book zoomcar. Past experiences were not that bad. But this time it was terrible. Right from picking up car to end the trip.
I picked up a car exactly at 5.58 am. There were few papers lying around in glove box. I considered it as documents and went ahead to pick up my family and luggage. I thought i should check documents and started checking papers. They were some hotel booking waste papers, also some chocolate wrapper were lying over the glove box and some at the bottle holder. Rear passenger side car was stinking and some more chocolate wrappers were left behind.

So thought of calling helpline to get this rectified but to surprise call was not picked up till 6.45. my first call answered exactly after 0.5 hrs. Executive connected me to the host. He said he will send me papers over the whatsapp. He send me wrong one. Also he didnt realise it and me too. He send me the right one next day afternoon. But still puc were missing. Still managed and took a risk.

After complete around 90 kms, there was sign on dashboard which was engine malfunction or warning related to it...then after few more kilometers, there was a sign of TRACTION CONTROL SYSTEM adjacent to engine malfunction warning sign. Because of which there was no pick up or dropped down and we had pulled our car.

I contacted breakdown assistance on helpline number and notified them about such problem. We were worried because we were in middle of such place where help was not really or quickly be possible.

First executive told us to wait for half and hour and breakdown team will call, but there was no call till next 45 mins, another promise time was 15 mins, but still no one showed up..third time was to wait for 10 mins...still no call. So i thought to drive slowly and show it to nearest local mechanic who can at least understand what is the problem whether it is major or minor. I received call exactly after 2 hrs and 05 mins. It was Mr. Saurabh who called me and make understand that it can be fixed by showing it to local workshop and expenses can be reimbursed by zoomcar later and upto rs. 5000.

I was said to drive slowly and take it to workshop to get it fixed as we were denied for replacement of another car. Option was either to declare a complete breakdown of vehicle and it will be towed and we have to arrange our pick up or source need to be managed by our own or just to drive slowly and take it to workshop. I was scared, wasted almost 2 hrs, was with family, it was raining heavily, planning was for another 4.5 day. Stuck with so many thoughts and felt really helpless.

Assured by Saurabh we went to workshop and got it fixed and billed for Rs. 1875. I have uploaded bill related to this.

Concern still stays because whenever we wanted to use air condition of the car it was sometimes working sometimes it wasnt. I believe there was cooling issue with the car. Majorly while going climate was pleasant and we didnt use much of the ac in the car. But while coming back on 28th july. Whole day it was sunny and around 30° temp, where we wanted to use ac, but it just kept troubling a lot.

This vehicle had given lot of trouble and we were just not happy with it. Entire family was like kept praying to make us reach safely.

I dont know why such type of car in existence with zoomcar. Where car documents were missing, front boot opening issue, rear boot also doesnt stay on it own. There are so many problem in this car. Host is suppose to either fix all problem and then to share car on zoomcar platform. Im sure this is not been taken care by both zoomcar and host of the car.

Zoomcar is putting life in danger of innocent people.

This is surely need to be addressed by higher authorities of zoomcar and not to allow such type of car to stay in zoomcar platform. Just for few earning, this is seriously dangerous. Thats the whole point where revv car is much better and safe. Where they provide home delivered car with all safety checks done by themselves and on completion of trip they have pick up service too. It was my bad that on my required dates car wasnt available and i had to comeback to zoomcar. There are no standards been maintained while giving car to use. Also, least bothered helpline numbers, where they answer a call after a long hold and you dont receive a perfect solution to it.

Im attaching all my fuel bills because when i refueled it. I left a excess of petrol in the car. Please evaluate the kms done with all the bills.

Another thing is again im attaching the repair bill and payment done status as a ready reference.

I have received a ticket raised 1090000 on the above sent email to zoomcar. it is 24 hrs now, but no reply.

I would like to change my email id to [protected]@gmail.com as it is [protected]@hotmail.com

Hi Team,
I made a booking recently on Zoomcar and paid the full amount. After that it has asked me to do profile verification which I did by uploading my Driving License, Aadhar Card and self however it got rejected. The license has address of my hometown Chandrapur, Maharashtra. It approved and provided by Maharashtra government and it’s valid till year 2030. Everything is good still Zoomcar has rejected and blacklisted it saying we can’t provide the car to the people from this address due to security issues.
I made a booking around 10 days before the journey date and they are giving this reason now just a day before journey starts.
This is pure mental torture at this moment and they have not even provided any refund.
I would like to request the forum to look into it.
Thanks

My car got damaged after serving a booking on 18th April 2022. Car was looking damaged from downside the engine and battery was completely drained out after serving the booking. Hence i had to push the car insidemy parking and keep there.. I raised a ticket on 19th April ( Ticket no 806120) regarding car repair, got a call back and I requested to repair car once I come back from hometown..
I came back on 30 April and called customer care and requested to get car repaired.. they asked to raise ticket once again. I raised it on 1st May 2022, but since then no one considered my request despite of repeated calls. I called almost 100 times, raised lot of tickets every time as advised by customer care..

Lastly, my car was inspected on 19th June 2022.. Almost 50 days after raising the ticket..
They took my car and said nothing happened, battery issue is there.. they took 50 days time to inspect my car and now saying only battery issue.. took money from me to replace the battery.. they dropped the car in my parking..

A day after I got a call from an executive Mr Neeraj Kumar TI, Rajouri Garden, that my car is having serious maintenance issues like alternater damage and some other things and said it will cost more than 10, 000 but the person calling didn't know the car was returned to me 1 day before.. I said him why didn't u repair it when it was with you and said only battery issue is there.. then that person said, leave it sir, use the car as it is..

Next day I went to start the car but it was not starting and new battery is also drainedcompletely.. again I called customer care, they said raise the ticket and I raised ticket as Not satisfied with the repair quality..

Since then, am waiting for my car to get repaired..

Long long wait.. since 1st May 2022 till today 28th July 2022... its 90 days today my car is not in working condition.. its all because o[censored]nnecessary delay and purposefully done by zoomcar executive..

I strongly demand a compensation for these 90 days.. I want my car repaired back in good condition.. I also said, if any maintenance issue is there, am going to pay as per the policies.. but I want my car fully repaired..

And I demand hrly basis remuneration for last 90 days, as I was unable to use my car for personal use and also for rental purpose just because o[censored]nnecessary delay from zoomcar team..

Hey, I have submitted my license and documents for profile verification and it is still pending. Please verify my profile as soon as possible. It is urgent for me.

Hi Team, My car was listed on Zoom car platform and during the period of 30th May to 5th June i have offline my car from zoom. I have recharged my fasttag and the amount got deducted from my fasttag. But in the invoice of 30th May to 5th June. The zoom car charged the penalty on me of Rs2170. And i have shared all the necessary proofs but they are not giving my money Rs2170. And i have raised a complaint for that also but no resolution provided till yet. And that complaint also 40days old now. The complaint no - 1029339. Zoom car not providing the resolution and also when I called to the zoom customer care they are also not able to provide me the resolution. They are just saying wait for 24-48hrs. And for last 40days that 24+48hrs are not getting over. Even they are not providing the escalation email id and neither the address and nor arrange the call back from the senior or respective team. Even i have escalated on the Twitter but even on that i m not getting the resolution.

My Name is Abhishek Jaiswal phn num am a hist of zoomcar i hav 12 cars in Company bt if i would nt get my solution aftr ths mail am surely going to remove my all 12 cars bcz due to company's nt taking action on my complaints lyk my one car registered with 8... num is been done a crime by customer nd my car is in police station nd whn am calling to company thy r saying we hav mail to higher authorities to appoint a lawyer fr the case bt thy didn't appointed frm 1 week nd one car registered with 8... the company has dedicated wrong fuel charges so i hav raised a ticked 5 weeks ago thy hav mailed me thy wll refund in next invoice bt it's more thn 5 weeks if i would call customer care thy r jst saying ur concern is with financial team in this week's invoice ull received ur fuel refund bt company is jst earning money frm the host nd the customers bt nt taking any responsibility nd many more issues i[censored] could cal me as soon as u see my mail cal me on my num 8.m ill tlll u my complete complaint nd if i would nt get my resolution asap am surely going to remove my 12 vehicles frm the company nd am going to do case on the company tht terms nd conditions are only fr host nd customer if Company has done a mistake the terms nd conditions r nt applicable on the company this is how the zoomcar earning money am surely going to do complaint against alll the executives who hav tried to make me fool nd tried to take my money nd surely going to do complaint against zoomcar in consumer court tht if the company dsnt follow the terms nd conditions the. Company shld get penalty nd shld be given to host nd many point i hav complete call recordings nd msgs cal me asap i[censored] dnt if i would nt get my resolution ill make sure tht every host wll remove there cars from zoom car nd ill make a complaint nd ill make sure to make it as publically on social media nd youtube so all customers nd host can e-sign on tht complaint nd ill make sure to lock zoomcar india.

I had booked Ertiga car with pickup and drop location at Borivali West which was around 500 metres from my house with booking ID - JPSN7YYQ9. However, on receiving final confirmation and exact location of car on the day of trip, it showed us Triber Car at Thane location pickup and drop.

We were extremely shocked and upset since this resulted us in additional cost for travelling to Thane pickup location which is approx 50 kms away. This increased our travel time by 2 hours due to detour - additional cost for travelling and petrol since our travel distance increased.

Also, we had booked Ertiga since we were a group of 7 people with luggage. We were shocked at no boot space in Triber where we managed only 1 handbag. Experience was highly uncomfortable since there was no petrol at the start of trip, car was not clean, no boot space, and Fasttag was not working.

I had called up your live assistance number on 09th July as well as on 10th July post completing trip and they assured me full refund of car booking fees and 50% refund of Toll payments.

I have been continuously following up for same but refund for cab charges have not been refunded.

This is in regards to my car booking no - JPSN7WK6L (15th-17th June 2022). After raising repeat queries and taking follow-ups with Zoomcar, I don't have any clear answer as to why my refunds are not being processed and there is no answer/call from your side.
The issues are -
1. The fastag was not loaded with money due to which I had to pay double the toll. As discussed with one of their agents, I was to get the extra amount back but not received it till now. I have attached toll receipts where I paid double the amount.
2. The car tires were in very very bad shape as told to us by a mechanic and broke down 2 times. We were told that the owner had done a temporary arrangement for the tyres due to which they got busted. Again as discussed with one of their agents, I was told I'll get the extra amount back but not received it till now. I have attached the receipt of the garage where we changed the tyres.

Total refund amount to be processed = Rs 8050
I have attached toll receipts, garage receipt, garage person's visiting card and a few more photos/videos depicting tires in bad shape and the new tyres that were put in.

On one of our bookings with zoomcar, within a distance of less than one km, we realised there have been several serious issues with our rented car like unsafe brakes, punctured tyre and unclean seats. The issue was reported immediately to the company, yet the company made us wait 3 hours constantly making us reconnect with 5 different executives. They miscommunicated us to end our trip by their definition of dropping the car without locking it, which cost us a loss of cancelling our planned trip along with 3 hours waiting time on the same location. Though they promised a refund after an inspection, yet they said it would take typically a duration of 7 working days. This was really unexpected treatment from a company like zoomcar.