Zoomcar Complaints & Reviews

I booked car from Mumbai domestic terminal, after a week zoomcar changed the pickup location to some place inside Mumbai. Called customer no, it says you do not have any booking and keeps hanging. I called from registered no. The cancellation appears to be not refundable.It is Zoomcar problem, they should provide full refund...

Hi, I am lodging this complaint for the pathetic experience which we had with zoomcar . We booked the car 2 months ago and the car which we were provided was in very bad situation . The exhaust smell /fumes was coming inside the car and we felt completely unsafe..we sent an email in the same evening, did multiple follow ups next morning and all we wanted was are placed car so we can continue with our planned trip to Nainital - however it’s...

I completed a trip on 11th June, 2022 with more fuel levels than the pickup value. But i have not been able to process the refund and there is not point of contact since the customer care number is not connecting.
Moreover there are no options on the app to connect to someone.
My booking ID - JPSN7WWGY...

My mail id registered by Zoomcar is wrong.

Zoomcar is not responding to my queries on safety devices.

Customer care is taking rudely and disconnecting the phone

Not responding to any complaints and just delaying the same.

So I want to terminate the services immediately.

Many complaints are there. Latest complaint no is 1040219...

I account has been registered with incorrect mail id.
No response or just delay in response from zoom car for any query about account or regarding safety devices or other issues.

So I want to terminate services immediately....

I have booked a 7 seater car for 4th june and it has been changed for 3 times by them for unnecessary reason and finally before 2hours from starting the trip the allocated a 5 seater car instead of 7 seater and mentioned that RS.999 will be refunded and it will be covered under the given amount after finishing the trip they are telling to pay an amount of 2851 as an outstanding amount i have already paid an amount of 3676 which includes amount...

I had attached my car to Zoomcar host program. One of their customer damaged the right hand side headlight of the car in May 2021. The Zoomcar gave excuse of COVID and states the damage is minor. The headlight costs INR 20000. Zoomcar kept avoiding the repair even after following up with them multiple times. Hence reaching out to this platform in hope of getting the help.

Email exchange with Zoomacar below :

Hi...

Actually my booked for 17 may to 29 May but the booking end on 25 may in app show incorrect details that booking end on 20 may but the booking end on 25 mayand i didn't get my bookings payout please help me by getting payout

And they take my car for service but after servicing my car lights not working...

When a booked a self drive car Booking ID - JPSN78C94
The fastag on the car was not working, I had to pay almost 1000rs as fine on my toll charges. I was promised that I would get a refund from zoom car upon submitting the receipts.

It's been almost a month, I tried reaching out to them lot of times, there is no response from them.

Called them dozens of times, they don't let my call through.
br...

I have booked a car from Zoomcar money is deducted and payment is done to Zoomcar but it's been more than 60 days still I didn't get a money refund and no response from Zoomcar so many of my friends faced this problem from Zoomcar....

When a booked a self drive car Booking ID - JPS69IIOJ
The fastag on the car was not working, I had to pay almost 1000rs as fine on my toll charges. I was promised that I would get a refund from zoomcar upon submitting the receipts. Apart from that I had kept excess fuel at the end of the trip which was supposed to be refunded too.

It's been almost 2 months, I tried reaching out to them lot of times, there is no response...

I have completed this trip on 18th may. And i have left more than half fuel in the car.
At the time of booking I was asked that i will be refunded with the excess fuel left in the car after booking is completed. When i picked the on 13th may it was totally empty just enough so i can reach a fuel station.

So for the for the half tank i was expecting a refund amount of about 1800/- but I was not even refunded a single...

I booked a car on 31st may it's Swift desire automatic when i received car the fuel level showing 20% so I uploaded the photo in app and start my trip but just about starting the car fuel level dropped to 10% in less then 100M i immediately stop the car and called customer service and told them the issue, customer service person asked me for my driver's license number and starting kilometres and told me that he have updated the fuel reading...

This is regarding booking IDs JPSN773K3 and JPSN771O9.
Made car bookings on March 21st in Mysore. For the first one customer care guy called me and informed that the booked car is not available. Hence i cancelled it. Refund of Rs. 1181 is pending.
I booked one more car. They said i can pick it up from Railway station. When I got down in Mysore railway station there is no car and they asked me to come 10kms to pick up the car....

Name = Dinesh
Mob. = [protected]
Booking I'd = JPSN7JUHB

My last booking you canceled. car owner had refused to give car. You didn't have another car. You canceled the booking. You said that you will get your refund in 15 days, but it has been two months. I haven't got my money....

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me...

My friend made a booking from her account using zoomcar app where She uploaded my documents instead of her Immediately my account was blacklisted for zoomcar instead of her. Customer care asked me to deleted new account which She deleted. Now I have only one account but still I am showing blacklisted from zoomcar. I have mailed to zoomcar several times however i haven’t received any response. Kindly remove me from blacklist so that I can...

I booked a Zoom car on 14th of May. The entire money was deducted and i did not get the refund.

I am unable to get in touch with the customer care team, and when I try to contact the customer care I recieve a message saying that i do not have any recent booking.

No car was allotted to me and it's still showing to select a vehicle for the ride even though it's more than 15 days.

Please help me...

I'm a host in Zoomcar, attached my car on 22/05/2022... They took my car with 65% fuel & completed 3 bookings but they didn't drop the car after every booking...

They kept my car in their yard and parked it 3kms away from my location near a garbage... I navigated to the vehicle to see where they parked it & found it was near a garbage...

The last fuel recorded before the last car booking was at 65% but when...

I cancelled my trip with Zoomcar well in advance and i was supposed to get full refund of Rs 12404but i haven't received any money from them though they payment summary says Refund initiated and i should have got this on 24th April 2022.
My registered mobile number with Zoomcar is [protected] and request id is JPSN7ZGMU.

There is no way to follow-up with them as you cant reach anyone in customer care unless you have a...