Zoomcar Complaints & Reviews

Hey, I have submitted my license and documents for profile verification and it is still pending. Please verify my profile as soon as possible. It is urgent for me.

Hi Team, My car was listed on Zoom car platform and during the period of 30th May to 5th June i have offline my car from zoom. I have recharged my fasttag and the amount got deducted from my fasttag. But in the invoice of 30th May to 5th June. The zoom car charged the penalty on me of Rs2170. And i have shared all the necessary proofs but they are not giving my money Rs2170. And i have raised a complaint for that also but no resolution provided till yet. And that complaint also 40days old now. The complaint no - 1029339. Zoom car not providing the resolution and also when I called to the zoom customer care they are also not able to provide me the resolution. They are just saying wait for 24-48hrs. And for last 40days that 24+48hrs are not getting over. Even they are not providing the escalation email id and neither the address and nor arrange the call back from the senior or respective team. Even i have escalated on the Twitter but even on that i m not getting the resolution.

My Name is Abhishek Jaiswal phn num am a hist of zoomcar i hav 12 cars in Company bt if i would nt get my solution aftr ths mail am surely going to remove my all 12 cars bcz due to company's nt taking action on my complaints lyk my one car registered with 8... num is been done a crime by customer nd my car is in police station nd whn am calling to company thy r saying we hav mail to higher authorities to appoint a lawyer fr the case bt thy didn't appointed frm 1 week nd one car registered with 8... the company has dedicated wrong fuel charges so i hav raised a ticked 5 weeks ago thy hav mailed me thy wll refund in next invoice bt it's more thn 5 weeks if i would call customer care thy r jst saying ur concern is with financial team in this week's invoice ull received ur fuel refund bt company is jst earning money frm the host nd the customers bt nt taking any responsibility nd many more issues i[censored] could cal me as soon as u see my mail cal me on my num 8.m ill tlll u my complete complaint nd if i would nt get my resolution asap am surely going to remove my 12 vehicles frm the company nd am going to do case on the company tht terms nd conditions are only fr host nd customer if Company has done a mistake the terms nd conditions r nt applicable on the company this is how the zoomcar earning money am surely going to do complaint against alll the executives who hav tried to make me fool nd tried to take my money nd surely going to do complaint against zoomcar in consumer court tht if the company dsnt follow the terms nd conditions the. Company shld get penalty nd shld be given to host nd many point i hav complete call recordings nd msgs cal me asap i[censored] dnt if i would nt get my resolution ill make sure tht every host wll remove there cars from zoom car nd ill make a complaint nd ill make sure to make it as publically on social media nd youtube so all customers nd host can e-sign on tht complaint nd ill make sure to lock zoomcar india.

I had booked Ertiga car with pickup and drop location at Borivali West which was around 500 metres from my house with booking ID - JPSN7YYQ9. However, on receiving final confirmation and exact location of car on the day of trip, it showed us Triber Car at Thane location pickup and drop.

We were extremely shocked and upset since this resulted us in additional cost for travelling to Thane pickup location which is approx 50 kms away. This increased our travel time by 2 hours due to detour - additional cost for travelling and petrol since our travel distance increased.

Also, we had booked Ertiga since we were a group of 7 people with luggage. We were shocked at no boot space in Triber where we managed only 1 handbag. Experience was highly uncomfortable since there was no petrol at the start of trip, car was not clean, no boot space, and Fasttag was not working.

I had called up your live assistance number on 09th July as well as on 10th July post completing trip and they assured me full refund of car booking fees and 50% refund of Toll payments.

I have been continuously following up for same but refund for cab charges have not been refunded.

This is in regards to my car booking no - JPSN7WK6L (15th-17th June 2022). After raising repeat queries and taking follow-ups with Zoomcar, I don't have any clear answer as to why my refunds are not being processed and there is no answer/call from your side.
The issues are -
1. The fastag was not loaded with money due to which I had to pay double the toll. As discussed with one of their agents, I was to get the extra amount back but not received it till now. I have attached toll receipts where I paid double the amount.
2. The car tires were in very very bad shape as told to us by a mechanic and broke down 2 times. We were told that the owner had done a temporary arrangement for the tyres due to which they got busted. Again as discussed with one of their agents, I was told I'll get the extra amount back but not received it till now. I have attached the receipt of the garage where we changed the tyres.

Total refund amount to be processed = Rs 8050
I have attached toll receipts, garage receipt, garage person's visiting card and a few more photos/videos depicting tires in bad shape and the new tyres that were put in.

On one of our bookings with zoomcar, within a distance of less than one km, we realised there have been several serious issues with our rented car like unsafe brakes, punctured tyre and unclean seats. The issue was reported immediately to the company, yet the company made us wait 3 hours constantly making us reconnect with 5 different executives. They miscommunicated us to end our trip by their definition of dropping the car without locking it, which cost us a loss of cancelling our planned trip along with 3 hours waiting time on the same location. Though they promised a refund after an inspection, yet they said it would take typically a duration of 7 working days. This was really unexpected treatment from a company like zoomcar.

We had recently rented a car with Zoomcar. Reservation number - Booking: JPSN71RVE June 20, 2022 through June 26, 2022.

When we picked up the car on June 20, 2022, immediately after about 1 hour, the car experienced issues with the EPS system, and the EPS light went on. What this means is that the car that you had issued to us, was already not in good condition and EPS issues mean that the car is undriveable.

Below is the series of discussions and frustration points based on the overall experience with Zoomcar support and the car that was assigned to us.

Frustration Points:
We were provided a car that was not safe to drive with the EPS issue. Upon showing the car to a local garage- they said that the entire EPS fuse plug was damaged / messed up and needed to be replaced. The total cost of replacing is INR 7, 560 (attached is the receipt from the car garage).
Our entire journey was delayed by about 3-4 hours - which caused a lot of issues in our future reservations and plans
We were stranded in a random part of the city waiting for the car to be serviced.
The emergency line (key entry #2) on Zoomcar support took a long time to respond. We were told multiple times that there would be a resolution within 30 mins, and that Zoomcar would find a replacement car for us, or send a team for support or give us a call back. NONE OF THESE HAPPENED for about 3-4 hours, which basically meant that your team left us to take a call all by ourselves. Every time we called your support line, we had to go through the same options of providing email address, verify identity, give email address, wait for the support agent, and then no resolution. It was nearing closing time for all garages, so basically, it meant that we needed to take a call by ourselves, or be stranded in a random place and cancel all our future reservations/plans which amount to a lot more than the car we had reserved for.
The aircon of the car was unserviceable and blew only hot air.

Hide quoted text
What we did:
Consulted with the local garage (note that it was the only one open at the time that could help with our request). All other garages were closed, and the car was undriveable.
Begged for them to service our car, and help us with our onward journey since Zoomcar was of no help.
Replaced the fuse (see attached picture of the work in progress).
Contacted zoomcar support for the expense and were informed that we will be reimbursed for the expense.
Replaced the required fuse, tested the car with their expert team, and then started our onward journey after a confirmation that the car is now safe to drive.
The receipt for the service is attached, as well as kept in the car for reference.

Expectations/request from your team -
Reimburse for the entire expense that we incurred for the car servicing.
Reimburse for the time lost
Reimburse / provide financial support for the mental, physical stress during this time when Zoomcar was unable to assist
Reimburse certain amount for current rental / provide direct discount for future rentals
We hope this gets escalated to the right contact in your team, and we are able to reach a resolution and receive the above requests timely without any further issues to us.

Something as simple as a quick replacement would have been the right resolution from your team, but unfortunately that was not the case. Also, please ensure all your vehicles go through a better engine check so you do not endanger the lives of those relying on zoomcar for a car rental in cities that are new for them.

As of 22 Jul 2022 zoomcar has denied any refund and have stopped responding to emails

I booked a car through the company's mobile application. I had made an initial payment of Rs. 1258/- as initial rental charges for the aforementioned booking for car bearing registration number Maruti Baleno KA01MR3739. To extend my Booking, I paid 3090/- more and was supposed to return the car by 6th July 9.30 PM.

At 3.00 AM 6th July, on the way from Bangalore to Coorg, the car had a breakdown and we were stuck amidst a dark dense forest. There were 4 females in the car and there was absolutely no assistance from the Zoom Car customer care whatsoever. I was repeatedly asked to contact Justdial for nearby towing service and on being told to wait for 30 minutes, no one ever called back. However, by 5.30 I was able to arrange a towing crane all by myself, for which I was told that the amount would be completely refunded.

It has been 15 days now, on calling the customer service numbers, we are told that they will be back with an update in 24 hours. No action has been taken and is not tolerable anymore.

In accordance with the agreement duly verified and acknowledged by me and the company, and the Terms and Conditions of the company, the company is liable to and refund the following:

Initial booking amount- 1258
Continued booking amount- 3090
Petrol cost - 2000
Return Bus ticket cost(Karnataka bus services) - 2620
Toll charges - 760
Towing charges - 3000

I am fed up with the customer service of this company. Please someone help me get my refund

I have submitted my documents thrice now. But neither does it get approved nor do I get any info regarding what am I doing wrong. Kindly help.

Dear sir,
It's with great amount of dissatisfaction, am registering a complaint against my booking ID JPSN7SQ7K from Delhi T1 airport for a Tata safari storme under registration DL10CG1495. The car was in dangerous condition and had a major breakdown enroute my journey to jaipur wherein the right rear wheel had bursted on motion. The spare tyre provided was also unusable as it had multiple punctures. Also, there was no tools provided to attend to any Tyre replacement in the event of a breakdown. It's very saddening to notice a company of your stature has allotted a car in such terrible condition jeopardising the passenger safety. I seriously urge you to immediately terminate allotment of the car to any other passengers in the future. Also, the incident had severely hampered my plan and caused me mental trauma. I request you to refund my entire booking amount as a compensation. Also, the support team upon intimating the complaint on phone were so irresponsible and didn't react to my complaint promptly. I humbly request you to process the refund and see to it such issues are not repeated in future.

INCIDENT 1 - 1. booking number JPS6913RM
2. Date - 21 Nov 2021
3. refund amount - Rupees 3203
INCIDENT 2 - 1. Booking number JPSN73J8E
2. Date - 19 Jun 2022
3. Refund amount - Rupees 999

The above mentioned refunds have not been processed and transferred into my bank account by zoom car as of 21 Jul 2022. This despite repeatedly calling up the customer care and getting confirmation that the refund amount is due and had been missed.
Kindly have speedy transfer of the refund amount done.
Regards

Hi,
I had booked a Maruti Celerio on 16th July 2022 at 12:30 pm to 10:30 pm from Kopar-Khairane, Navi Mumbai.
Firstly, I didn't find the car on it marked location and wasted 1.5 hour of booking time to find the car.
I returned the car at 11pm the same day and booking was successfully completed.
Later Zoomcar has levied a fine of 10000 on me even when I have returned the car to owner in received condition with refueling the fuel as it is.

ON 2nd May 2022, Major accident to my car caused by Zoomcar Customer, and now its over 2 & half month but not compensated by Zoomcar.
Still i am following regular basis, but replied from zoomcar mechanic that not approval form management side, while that was mojor accident as Right side Bonut Body, head light & major damages to engine.

I was booking a honda city car for 29th july 2022 in bangalore. the car was available to book also made the final payment of 6, 645 rs, even after the payment was done and amount is debited the booking was not confirmed from zoomcar and at the end error message was displayed. tried contacting zoomcar customer care for refund but not able to contact them regarding the same as the booking was not confirmed.
i am expecting the refund from zoomcar.

I rented my car on zoom car a few months before everything went fine. on Saturday 9 July I got a booking for 2 days till Monday 11 July at 1.30 Pm. The car was not returned till 5 Pm so I informed them about still I have not received the car and it has been a week still I have not received the car.
Car Details Honda WRV RJ22 CB5016
I just need my car back.
I tried to file the FIR in the Police station but they said you rented your car you are earning and the company is earning why we should search for your car now i went 3-4 times but no proper support was provided by them.

On 15th July I booked a creta car and paid 8, 319rs.
Car was to get delivered on 16th and when I reached in place, there was no car I called multiple times on given numbers and no one picked up. I was literally waiting on road for 1.5 hours and then a lady picked up saying sorry your car is 10kms away and will book a other car which is nearby I agreed to her. And again the same story, she said she will send the details in 10min but I waited for an hour and called her, no one picked up, I reached my location by 3pm.
And still no calls, no appology msg and guess what they refunded 164 rs .
I mean I didn’t used the car and I paid 8, 319 for that
Is this a fraud or scam going on

Profile verification is pending since very long time i applied 6 months ago kindly check and revert
Registered Number [protected]
Akshay Gulati

Booked car by paying 1846

Company itself cancelled booking by saying car not available

Refund of only Rs 1026 is initiated and recieved

Not recieved remaining Rs 823

ID JPSN75SLN
Chennai
13th July 2022

Hi
This is MANIKANDAN and i booked the car for today from 11 am for the next two days. My booking I'd is JP569NCPM. You have not shared the driver no and also no one has picked the call for more than 2 hrs. This has lead to the cancellation of the trip.
We are annoyed by your irresponsible act. I want to sue you for this and this has spoiled our trip.
Hence revert back my money immediately. We can't wait for 30 days.
I vl also post the review as the worthless company.
MANIKANDAN

Respected Sir/Ma'am
I had book a car on 3rd March'22 and Zoomcar were not able to provide it due to car unavailability & cancelled on last minute which ruined my plan. There is no satisfactory response till today from the sookcar support team for refund even after following up with them multiple times. Could yoy help to get refund for mybookingID# JPS69BTZK?