Zoomcar Complaints & Reviews

Hi
I am facing issue in payment process on zoomcar application and due to which I am not able to clear my outstanding payment also not able to book any other ride with them. I had lots of email and calls on customer care and they're just telling that link has been sent now you can pay. But in reality the issue is still ON. I had included a video in which i am paying through app & website but we can see that there is a msg "something...

Hi Team,

Every time I have uploaded driving license but getting blacklisted message from zoomcar.

Could you please look into the issue?

Email ID:- [protected]@gmail.com
Mob No [protected].

Regards,

Yogesh Chavhan...

Booking ID: JPSN78DUB
Car: Wagonr petrol
Duration: 13.5 hours (21st 3pm - 22nd 4am)
Start odometer: 57559km
End odometer: 57693
Total KM: 134km
Average KPL: 20 - 23kpl (offical kpl)
Max cost: Rs. 826 (18kmpl)
Fuel added: 6 litres (Rs 725)
Difference payable: Rs. 100 approx.
Zoomcar charge: Rs. 950

PFA the images proving the faulty/rigged floater fuel system...

Kindly request Indian Economic Ministry to cancel the Zoomcar business licence. They have no right to cheat people.
Booked a car with them - paid INR 10000 upfront from Card.
They delivered the car at night time keeping the fuel level - almost to empty.
Started my trip from Pune to Mumbai, after topping up the fuel tank. To my surprise within few kilometers - the fuel gauge was started showing less than half fuel level....

This is Paniraj, Mobile: [protected], Email: [protected]@gmail.com

This incident happened on 5/29 Sunday, I have booked a self drive rental car in Zoom, as part of booking I have maid full payment of 1817. When booking was confirmed it was shown the booked car was Wagon R and I had to pick it up form Lakkasandra extension, Wilson Garden.

But, I have got a message just 50 min before the trip that car booked (Wagon...

Hello Team
My mahindra kuv 100 RC no TS07HW2672 has been kept at kadapa location since 40 days. I am struggling badly & requested several times to zoom to return my car but no prompt response yet.

Please help me in this regard to claim my financial loss of approximately 1 lakh.

I will lodge an FIR also soon....

Hello Team,
My vehicle TS08HV3394 is misused since last 10 days & after repeated request also car is not yet returned to me . When I check I found car is kept at a residential complex without the key inside. Seems some fraud is happening. Already raised a ticket to zoomcar 973408 but seems they are very casual.

Will lodge an FIR against zoom tomorrow.
Please help me in the meantime...

Hello Team,

I am not so sure why my name is blacklisted to book a car, I have not made any mistake with my last ride, the refund has given to me by Zoomcar without any charge, I have delivered car on time(I don’t see any feedback from you on the same) request you to please check my profile again active my account so that I can book a car...

The car provided was extremely dirty on the outside and also in the interiors. one tyre had 5 punctures and I had to repair it. My travel plans got delayed by 5 hours as there was no one available in the morning to clean the car and to repair the flat tyre.
On return I had filled additional petrol.

While Zoom car charged me for toll gates instantly, it's been 5 days of follow up(Travel on 21st May, 2022) and none has...

I have booked my car 15 days before my trip starts a new car with less km driven new and price approx : 7380 rupees.
They suddenly changed my car with old damaged car which actual price is approx 5000 rupees. But they have charged me 6400 rupees . And when I ask them for refund one week before my trip start they told me we cannot refund your booking amount as you will have to pay cancellation charge and I will get my money back in...

I tried calling zoomcar for past 4 days, the executive blocked my number...

I have uploaded my DL for profile verification before 4 days still no response and i need to book car for urgent purpose so kindly help me on this.. I am feedup calling customer care till now no response...

I had taken the car and returned before time and closed the ride and payed amount, it's been a year now and currently my zoomcar account says i am to pay RS 35laks on that silly ride now. What to do?...

@zoomcar I am looking for profile verification. I uploaded all my documents. But it's still not approved
And I want to book car.
MAIL: [protected]@gmail.com...

Hi,

My phone number is [protected] my email id is saranbabu.[protected]@gmail.com

I am in very emergency basis to rent a car in chennai, i have uploaded my documents 4 days back and still my documents are under review.

Could you please review and approve as soon as possible as it is an emergency.

I couldnt able to book a car or call your customer care.

Please do the...

Hello Team,

I had been following for month time for correction in my invoice.

I had booked car on 23rd Apr 2022 with ID JPSN7ZR09 at 1:30 PM, I filled 5 lit of petrol & I drove 99 KM.
I returned the car on same day at 10:30 PM before scheduled end time (11:30 PM) at the location from where I picked it. The car was handed over to the owner himself .
But due to network/technical issues I was not...

I am Satish Kumar, Hyderabad recently added my vehicle to Zoomcar Host program on 22nd May'22.

the booking ID:- JPSN7897C the customer taken the car with full tank fuel and given back almost empty fuel, when i called the customer care immediately they said they will pay the amount for the loss. today they are saying that the booking got cancelled. i am really feeling stressed. they dont have proper tracking system too. the...

Booking id: JPS699SDE
I have done Booking with zoomcar on March 17th, 2022. At last moment zoomcar customer executive called and informed that no cars are available and after a lot of discussions and arguments they cancelled my booking. Because of the company's irresponsible behaviour, my whole trip planned with my family was ruined at the last moment.
Their customer support team promised me that they will refund 100% of the...

Booking ID: ID: JPSN7K5TC

Damage Protection Package

We have already bought a Peace of mind Damage Protection Package worth Rs. 2037.

Issue Description:

We met with an accident yesterday(2nd May) around 3:30 PM. We reported it right away and waited at the location for 3 hours (6:30 PM) in the middle of the road in the scorching heat but did not receive any support.

Accident...

Hi, This is Amit Dadhwal, Customer with Zoomcar Booking I'd: JPSN7KJAG
Complaint Docket number with NATIONAL CONSUMER COMPLAINT : 3476641
I am writing this email regarding the car that has been rented from Zoomcar from 21st April 2022 upto 10th May 2022. I have rented a Scorpio car and received the said car from Delhi, The car that was rented happened to be a different car as promised, Except from the car engine and tyres nothing...