Zoomcar Complaints & Reviews

M y car number KA MP 51 8189, I had issue with booking number JPSN7Q50J and customer name HARSH GOURISARIA, he took the car on 6th may 2022 Friday he used to drop on same day 11:30 pm today 11th may 2022 go car today morning in my location after several follow ups with customer care.
Even zoom car customer care people don’t know car dropped my location and its still showing live as it is home delivery booking actually the local zoomcar...

I have booked a Maruti Swift Vehicle back on April 22nd, 2022 for May 18th for a discounted price of 7092/-, suddenly there has been a update yesterday that Vehicle has been changed to Baleno which was costing around ~5900/- don't remember it properly. Now Zoomcar is forcing me to go with a downgraded vehicle model for higher price.
I spoke to customer support and she is asking me to cancel the booking and go for a new booking with...

I have initiated 3 tickets every time it gets resolved without mail or call, I gave my car at 45% of fuel but the renter or guest return my car with 10% remaining, I received ny payout where it says Fuel refund is 1456, the next column is fuel charges - 1456, this is how the trick works ( ticket - 896900 )

As per policy it says more than 60 hrs of listing the sign up bonus will be given in 3 installments but in payout where...

@zoomcar please verify my profile ASAP!.
I have uploded all my document.
I have to book a car so verify my
Profile soon [protected]@gmail.com...

I'm regular customer to Zoomcar, my account is backlisted for no reason, its very disappointed to see an organisation like zoomcar with no customer support,...

This is regarding my last Booking: JPSN7KF7F. I had booked my car from 3:00pm to 11:30pm. But i got my car only by 5:00pm. So am requesting you to provide me refund of the amount which I lost the booking time. I lost around 2hrs due to zoom car delivery executive only and I'm demanding my refund.

If the zoom car is having policy to charge the customer extra if we are dropping car late, then I guess zoom car should refund the...

Avinash Parshvanath Gadade, Age- 40, Occu-business, R/o-Pune, At present-Flat No.101, Ganesh Apartment, infront of Green Land SchooI, Anand Nagar, Osmanabad.413501.

On the basis of authority, information and documents provided by my
client Avinash Parshwanath Gadade, present notice is given to you as under,
1) That, your company Zoomcar India Private Limited is registered under the provisions of Companies Act...

I had booked zoom car for may 1st on april 24th. Booking was successful and money were deducted. Booking id JPSN7ZWXZ
On may 1st just before the trip start i received a call stating"car is unavailable.sorry for inconvenience" .i had asked them that i would like to speak to their Line Manager regarding this issue as i had got confirmation a week prior and just before starting on the travel day they were saying car is unavailable which...

Dear Team,

My DL not getting approved multiple times. Kindly help on this issue.

Not getting proper response over application and email. Kindly arrange a call and conclude the issue ASAP. As I'm having booking for 22nd May 2022.

Even last time also my DL got rejected one day before the journey. Someone from zoomcar customer care representative changed the profile name to my wife's name and asked...

Respected Sir/mam, I hereby notifying you that I am host(Sumit Sharma) on zoomcar with registered email id is j.sumit.[protected]@gmail.com, my vehicle is missing out from 29 April, one of the customer pick up the from my location and now they left the car in chandigarh. I am continuously trying to contact with zoomcar host support excutives, they didn't help me so far, they made false statement with every single conversation, by saying you will...

I booked a 7 seater from Zoomcar mobile app for 2 days starting early morning of 5th March 2022 paying approximately Rs. 10, 000 in advance. I received the vehicle details with location update and when reached at the location on the booking date and time, there was no such vehicle. After wasting approximately an hour in looking for car and connecting Zoomcar customer care repetitively. we were unable to reach customer care, nobody was picking...

Hi,

I have paid Rs.2766 total for the Renault Kwid car booking ID JPSN7L3G6 done on 29th April 2022 at 7PM for booking time 9PM same day, and upto 9PM 30th April 2022. Your car owner partner did not show up all night at the location mentioned on your app while I waited for hours with my family on the roadside searching and trying to connect with your executives. After around 11PM at night your company executives said that...

Hi Team,

For the booking no. JPSN7C3AG, I had booked the car from 14th Apr'22 to 17th Apr'22.

1. On the 17th, at 5:15 am on the Goa-Mumbai highway, the car hit a boulder on the road which hit the oil tank from below and the car was undrivable. Despite waiting patiently for ~4 hours and calling Zoomcar's helpline, no clarity was provided on the next steps. After ~4 hours of back and forth and calling them close...

I have booked Self Driven Car via Makemytrip from 27th April (9:30 p.m. Chennai Airport) to 1st May (9:00 p.m. Chennai Airport) via Booking ID SD[protected].
I got confirmation from Zoomcar (booking ID JPSN7ZNH0), that Hyndaii20 TN85H8239 will be delivered at Airport at 9:00 p.m. (Pic-27-APR-CAR-8239-Allocation-MMT-WhatsApp). I kept calling Makemytrip and Zoomcar customer care from 9:15 to 10:30 (Audio Call record attached),...

Hello Sir,

This is rakesh here host of car MH 46 BE 9128 as I can't able to locate my car from almost 2 days and zoom car backend is worst as I have ever seen. Customer service person is saying that they are having server issue from 2 days and they are not helping me in any way. One of the customer has parked my car in other location from my parking.
Need urgent revert from your end asap....

Incident Date: 17 April 2022
Complaint ID: 938847

The car issued by Zoomcar had a outstanding fine of Rs 4100. During a random Police checking, we were asked to pay the fine. Since the fine was accrued before we had actually rented the car, we were skeptical to pay the fine but my license would have been suspended if I had not paid the fine.
I called the zoomcar customer care and had confirmed with them before...

Hi,

I have paid Rs.2766 total for the Renault Kwid car booking done on 29th March 2022 at 7.45PM for booking time 9.30PM same day uptill 9.30PM 30th March 2022. Your car owner partner did not show up all night at the location mentioned on your app while I waited for hours with my family on the roadside searching and trying to connect with your executives. After around 11PM at night your company executives said that he (car...

My Car was booked on 27th April for a trip on Zoomcar Host for around 11 Hours till 9:30 PM. Received my Car after more than 12 hours due to which was unable to fill the end checklist. So after returning home from office at night around 11 PM, I checked the car and the front side was severely damaged. I raised the ticket on 28th April at around 11:30PM, but no response or action has been taken by Zoomcar till now. My Tickets were getting...

Dear team,
I made a booking with zoomcar with booking Id: JPSN7LQLM

The app is failing to extend booking and when called on a booking made for 7k rs they are charging different prices everytime within the span of 2 hours which is 21k or 25k or 15k, everytime something different which is exorbitant and they are unable to claim the same, they aren't able to explain why they charge so much for 24 hours when the entire...

I had booked a car and my booking got failed. My amount has also been deducted from the account and I have not received the refund till now and my zoomcar app account is not verified yet even though i have uploaded all my documents, , what the ### is this....