Zoomcar Complaints & Reviews

ID NO:JPSN7KCBN / 16.04.22
I pay toll fees up & down with penalty of Rs.400 actually my refund amount is Rs.200/- but they made toll fees RS.100+ diesel Rs.220/- = 320/-
I wrongly upload same toll bill so customer service representative told me send mail the toll bill i send mail 5times more but no reaction from your side
Customer care representative person not updated my query...

JPS692B0B
I haven’t received the refund of a cancelled Zoomcar from your end.
It has been more than a month and no updates have been received.
Could you please check with the same and get back to me as soon as possible.
I have sent email to the help desk Zoom car
more than 6 times and no responses yet...

I have not received the welcome gift of elite membership i.e. 500z points, free home delivery etc.

I purchased the membership on 2nd April and have been following up daily on it.

Please refund my money else I have to knock the doors of consumer court.

This is the last communication I am dropping after this I will be placing the complaint against the company....

I had a booking with Zoomcar on April 04(Booking ID JPSN7I01R) from 9:00AM to 3:30PM with homedelivery amount paid. The car was not delivered to me.

I kept calling support and no action was taken for the delivery. Support kept mentioning that they have involved a team for this.
I get a call at 11:00AM that the delivery is not possible and I have to go and collect the car. I declined to go and collect as I had specifically...

Listing's ended on my car this morning, the final booking on the current listing ended last night. The car is standing somewhere 6 km away from my place. Your support team asks me to wait for 24-48 hours! I needed my vehicle this morning. How to trust you guys? Ref: JPSN7KL1W...

Hi,

I booked a car on 16th Apr at 9pm near Bachupally in Hyderabad, when I reached the location I tried to unlock the car through mobile app and the app didn’t worked saying there is an error to unlock the car, I spent hours near the car to unlock and to reach the customer support, but they mentioned that there is no booking in my number, if there is no booking from my number how can the booking confirmation came and how...

Hi Team,
I made a booking from April 13-19, at the time of delivery of car to us, someone from the zoom delivery team stated that the car which we are supposed to pick, i.e., Tata Tiago has some mechanical error and we'll be provided with a Swift Dzire, we said okay and at the time of delivery, they didn't do as said and gave us the same faulty car, i.e., Tata Tiago, we asked about the fault and they said that there's no fault, take...

I went for a trip for bengaluru. And i booked a zoom car and i paind the money but then i brought the pick up address of the car as i went to that address i could nt find any car i tried calling the owner i couldn't get any response so i lost money in that...

Booking for Trip ID: JPSN7C81P was cancelled after completion of the trip. No details were provided thereof. Also not refund was provided for 'Doorstep service' which was charged but not provided by Zoomcar.

Below are the facts of the case:

- Trip ID: JPSN7C81P Was booked from 09:00 PM on[protected] up to 10:00 PM on[protected]. The vehicle was Mahindra XUV 5OO (MH01BY4232).
- I had also availed a doorstep...

@ZoomCarIndia sir I got engine damage after 2nd April 2022 booking. After making many follow up car was picked up for repair on 8th April 2022 and app show revert back car on dated 10th morning. But car nor recieved back to me and not shown in down time.. I called up many time for the status but no one respond me. And no replacement provided for my personal use. Where is my car ???? When got repaired ? When I got replacement recieve of my...

We picked our zoomcar at scheduled time and after running for 40kms our car brokedown and even after several calls at consumer centre there was no help from zoomcar. We are literally been harassed by zoomcar executives with no hope of assistance...

@Zoomcar . I have many bad experiences with your organization in the past but this one is the worst that I had and will never forget in my life . I have never seen such unethical and irresponsible organization and I think there’s no such organization exist which is worse than you . I had a booking made at 10:34 A.M on 14-4-22 for 4:30 P.M on[protected] for a Suzuki Waganor and as the car is unlocked 40 minutes prior to the booking I have...

I booked zoom car in hyderabad on 1st of April 2022 with booking id JPSN7I8EM. While the car is offered the fuel indication is (2 bars). As mentioned in the application if there is any additional fuel left out while dropping the car that will be refunded. While i dropped off the car (4 bars) was the fuel meter indication. Regarding this fuel refund i called up the customer care several times and each time i was told by CC executives that...

Hi, i have installed zoomcar few days ago and when i was about to book a car through it. it needs to verify your identity and driving lisence So, i uploaded my driving lisence but when it has not been verified till 7 days ago after i uploaded. so i spoke to the customer care and they told me that they have some restricted areas of which they cannot accept driving lisence as my lisence has RTO DL9, they told me that due to security reasons...

Had a very horrible experience... First the car doesn't come, second, call centers make u wait for like 10 min and then disconnect the call while on hold... They don't call back... Since the car didn't come, had to cancel...
Now when I try to reach the call center, no booking ID... Writing mails to them but no response...
Awaiting for refund... No means to communicate with zoom car......

Hi
Last week I have received invoice in which i have not received the challan i have paid of 4000
I have just received 2000 and i have been informed that I will receive in next invoice and this week also I have not received the remaining 2000
This week again I have got challan of 2000 again, I am not able to call in zoom car
I have raised a ticket
I would like to request you pls clear my challan payment...

I booked car on zoomcar a month ago, but the owner of the car denied to give the car, and the zoomcar customer care person told me to give compensation along with full refund. But I didn't get the refund till now, it's been a month and they are also charging me some fee
Booking id - JPS69NN5U...

Refund of INR 2, 000 pending since one month. Further, we have been harassed by Zoom car India as they kept us waiting for more than 4 hours at Chennai Airport on 05 March 2022. They kept on making false promises for 4 hours stating that the car is reaching you in next 30 minutes and so. They also changed our car despite booking the car one month in advance....

I am unable to talk to anyone from zoomcar aboutmy refund. Their customer care has automated menu options but I cannot talk to any support as I don't have any booking.

I have written numerous mails but without any response from. This is going to be my last polite request after which I am bound to take serious actions....

Car went on ride never returned back after 36 Hours ti.e. company does not respond gave multiple calls and raised 10 Tickets. All gickets resolved status but car is not returned...