Zoomcar Complaints & Reviews

I have been trying to book cars and have been facing the same error of a blacklisted account for over a year now. I have completed multiple trips via the app yet there is absolutely zero interest from customer care to resolve the issue. I have sent mails and also raised help support, but no responses from the company.

Email id: sanchayan.[protected]@gmail.com

Going by the available complaints in here, it seems...

Booking id JPSN7ZMZT
Support ticket id 833327
Its been 3days i have reported car damage by zoomcar customer and still no response or action taken....

Pick Up Time: 18/03/2022
Booking ID: JPS69968N

I booked a car for 18th March 2022. I was a new customer and my documents were not verified due to which, I was unable to access the car. My booking was confirmed and the money was deducted. Till now, only my security money has been refunded, not the full amount. The customer care told me that it was a technical glitch and will be resolved. The customer care told me that...

Hello Team,

Trip date : 17th April 2022
The service was pathetic, the car has no mileage, not good pickup, the Car shown in the App while booking and the car which I received were totally different. While booking it was stated car has drive just for 5000 km, and when I received it had 10, 000 + Km used. Not sure if i have received the same car.
Secondly the car was not clean, nor car pickup was good. Maybe it...

Hi,
This is regarding my booking ID - JPS6924LW dated 5th March from Goa,
On the eve of 14th March I received a call from zoomcar representative ( ph- no [protected] ) stating that the car I have booked is not available and asked me to cancel the booking stating that I will be refunded the full amount and no cancellation charge will be deducted ( unfortunately I dont have a call recording of that number ), now more than 2 months...

I have booked the car for 2days from 16th to 18th april and the Zoomcar had gave me the one of the worst car in there bucket. so since i had to travel for 300 kms and i was requested for a Fastag since the given car was not having the fastag i had called up them and informed them same and once of his agent said will refund the money what ever you paid extra and i have agreed. and the car was too old and the front wheeling alignment was not...

Booking number JPSN7Z8DZ
First issue - My license got rejected due to being registered from a blacklisted territory. My license is registered in Dwarka, New Delhi. I don't know how or why you have blacklisted a prime residential region in the capital of the country where nearly 100, 000 + license are registered, but this practice just shows a lack of interest on your side to provide alternatives to people who want to join your customer...

First of all, how can Zoomcar India rent an unverified car to me which was privately owned instead of a commercial number plate? Authorities should start a crackdown on Zoomcar as they are illegally renting private vehicles to another person. Law clearly says that a commercial number plate is mandatory to use a car for this.

Date:[protected]Friday):
To begin with a horrible experience, first, they canceled my booking...

Dear sir
My car mahindra bolero UP 87 Q8098 white colour missing from the last booking and no one give me the proper solution the customer book on 17 april 6 pm and booking ends on 18 april 7 pm but my car is still missing no one can listen the situation no one pick the call in delhi location the booking I'd is JPSN7KQ96....

Hi Zoomcar Team

Booking ID: JPS699E16

Refund my Booking amount as I am too frustrated with your service.

I booked the car on 17th March'21 at 9 Pm IST which had to be picked up at 10 Pm IST but your document verification makes 12 Pm but the parking closes at 11:30 Pm.

I had visited the parking 3 times but after successful verfication of the documents, it shows a new glitch for unlocking...

Have been harassing mentally from last 2 days by not providing service after accepting 100% of fee....

Hi zoom
How long you need to refund the money Rs.4, 285.00 related to booking id: JPS69NPAU
In app it's mentioned like you will settle refunds in 30 working days, but it's near to 2 months.whenever iam calling your CUSTOMER service iam getting some fake response like iam going to recieve money in 5days, and next time got a response like with in 6hrs, another time with in 24hrs ..
Are u making fun or fooling me.with...

My account with email id [protected]@yahoo.com has been blacklisted since I had tried creating another account. I have now lost access to the new account. I have tried reaching out to Zoomcar customer care to unblock my old account so that I can resume their services but to no vail. Can someone please help me?...

Due to zoomcar device fitment my car has auto start problem and requested for termination upon the suggestion of authorised service center people that battery will get effected. By customer care people disconnecting call in between no proper update has been provided yet. I am moving my car to my native and these people not responding for disconnecting their devices in my car....

1. first, zoomcar has cancelled my pickup and delivery service of my car which i have booked.
2. at the end moment when i need to end my trip 4 hours early for my booking time, app has not worked properly and it was lagging and i was hampered one hour to be wait by customer executive as they were not picking up my phone as well.
3. As i was a first time user, there was no initial training program or such information has been...

Worst company in my experience. Booked a car a month ago, car never turned up. Despite 5 calls to customer care, every time I was told someone will call and arrange for a car. Feeling so annoyed, my vacation plans were ruined. How can they say unavailable at the last minute, with absolutely no reason and keep lying they have an alternate car?

When I asked for compensation, they said 500rs. Is that for buying peanuts? What a...

This is in reference to the levying of damage charges of amount Rs. 1499. I have asked them why the charges were levied. But they haven't provided any explanation to that. This issue has been highlighted to Zoom car vide email, customer care calls etc. multiple times. However, nothing has happened.

There were already damages on the car while taking the delivery.TThe scratches on door sides and damages on front & rear bumper...

Booked a car for 2 days a month ago. Was told at the last minute, car is not available. Called customer care and all I get back is a sorry. What the hell? I came all the way from UK to take my parents around and now all thanks to Zoomcar, my plans are ruined. We are basically stuck in the resort. So unprofessional PPL, truly unbelievable...

ID No: JPSN7K5K6

I start long trip with Baleno car but it's not maintained properly which run more than one lakh kilometre the car goes right side on 5 yellow small bump on NH road while turning .
I travel with my family but you doing business just like that .i scared while driving the car
Hereafter when I receive this type of car in my hand I will give complaint to brake inspector & surrender the car to them...

ID No:JPSN7K5K6 / 20.04.22

Started with 2 point fuel in odometer & end the with 3point fuel in odd meter but they not updated in app & i spoked to customer care representative they told wait for 4 hours but they not updating.
Why we uploading photo of odometer start & end trip you have to check it & updated but we running back of you to check it then why people working there...