Zoomcar Complaints & Reviews

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.
mail - [protected]@gmail.com

My friend made a booking from her account using zoomcar app where She uploaded my documents instead of her Immediately my account was blacklisted for zoomcar instead of her. Customer care asked me to deleted new account which She deleted. Now I have only one account but still I am showing blacklisted from zoomcar. I have mailed to zoomcar several times however i haven’t received any response. Kindly remove me from blacklist so that I can make booking ls in future
Regards
Rohit Arya
[protected]
[protected]@gmail.com

I booked a Zoom car on 14th of May. The entire money was deducted and i did not get the refund.

I am unable to get in touch with the customer care team, and when I try to contact the customer care I recieve a message saying that i do not have any recent booking.

No car was allotted to me and it's still showing to select a vehicle for the ride even though it's more than 15 days.

Please help me in getting back the refund

I'm a host in Zoomcar, attached my car on 22/05/2022... They took my car with 65% fuel & completed 3 bookings but they didn't drop the car after every booking...

They kept my car in their yard and parked it 3kms away from my location near a garbage... I navigated to the vehicle to see where they parked it & found it was near a garbage...

The last fuel recorded before the last car booking was at 65% but when they finally returned my car, the fuel was at 5% & the car was in worst condition...

I contacted the customer care more than 20 times, everytime they raised a complaint and closed it within few hours & when i call them to ask it, they kept on disconnecting the call..

I've not received the payout for those 3 trips and they drained my fuel to 5% from 65% when returning back the vehicle with worst condition...

I cancelled my trip with Zoomcar well in advance and i was supposed to get full refund of Rs 12404but i haven't received any money from them though they payment summary says Refund initiated and i should have got this on 24th April 2022.
My registered mobile number with Zoomcar is [protected] and request id is JPSN7ZGMU.

There is no way to follow-up with them as you cant reach anyone in customer care unless you have a fresh booking with them and a fresh booking means another payment.
The only option is writing to [protected]@zoomcar.com to which i have not received any response.

Hi
I am facing issue in payment process on zoomcar application and due to which I am not able to clear my outstanding payment also not able to book any other ride with them. I had lots of email and calls on customer care and they're just telling that link has been sent now you can pay. But in reality the issue is still ON. I had included a video in which i am paying through app & website but we can see that there is a msg "something went wrong".

Hi Team,

Every time I have uploaded driving license but getting blacklisted message from zoomcar.

Could you please look into the issue?

Email ID:- [protected]@gmail.com
Mob No [protected].

Regards,

Yogesh Chavhan

Booking ID: JPSN78DUB
Car: Wagonr petrol
Duration: 13.5 hours (21st 3pm - 22nd 4am)
Start odometer: 57559km
End odometer: 57693
Total KM: 134km
Average KPL: 20 - 23kpl (offical kpl)
Max cost: Rs. 826 (18kmpl)
Fuel added: 6 litres (Rs 725)
Difference payable: Rs. 100 approx.
Zoomcar charge: Rs. 950

PFA the images proving the faulty/rigged floater fuel system where the fuel bar drops rapidly.

Failed callbacks and fake promises. 3 emails, 7 calls. Supervisor promise all failed. They do nothing. They are rude and fraudulent. Earning crores in fake fuel charges.

I want compensation.

Kindly request Indian Economic Ministry to cancel the Zoomcar business licence. They have no right to cheat people.
Booked a car with them - paid INR 10000 upfront from Card.
They delivered the car at night time keeping the fuel level - almost to empty.
Started my trip from Pune to Mumbai, after topping up the fuel tank. To my surprise within few kilometers - the fuel gauge was started showing less than half fuel level.
investigated and found - major leakage in fuel tank - Informed their call centre - they were very quick to TOW the vehicle promising replacement car will be coming soon - but that was a FLASE promise and trick played by their operations staff to cheat customer. They knew there is a leak in the fuel task, like this they have degraded to such a level that they are playing with customer's life now - such company should be banned for INDIA Operations.
When asking for refund - they are not responding to any call / email. Such a fraud company operating in INDIA under Ministry of Economics - really surprised that Ministry is not doing any thing. They are looting Indian consumers because they are hiding behind their well trained call centre staff to tell the false things and useless operators.
Till today after 2 months - they have not refunded my paid money which is amounting to INR 10000/-.
Booking ID : JPSN7JCV9 - 19th APRIL 2022
Request my money back - initiate refund.

Request Govt. OF INDIA - Ministry of Economics to Cancel such business license and fine them - so that it would be lesson to other business havig same intention to play with Citizens of India. they are thinking it;s Still 20-30 years back India - where they can run business and cheat Indian consumers as they like it. Please STOP this nuisance company.

This is Paniraj, Mobile: [protected], Email: [protected]@gmail.com

This incident happened on 5/29 Sunday, I have booked a self drive rental car in Zoom, as part of booking I have maid full payment of 1817. When booking was confirmed it was shown the booked car was Wagon R and I had to pick it up form Lakkasandra extension, Wilson Garden.

But, I have got a message just 50 min before the trip that car booked (Wagon R) was unavailable and they have booked Micra from Mantri Garden, Jayanagar

Again after two minutes I got message that car Micra at Jayanagar is not available and I have to pick the car from same old Wagon R.

Again after 2 minutes I got a message like booked card is not available and I have to pick i10 Car from BEML layout, kamalanagar. Which is 15 KM away from me, When I say this message I have called customer care center and enquired about all these switches, they have told me the car had from technical problem, and it was told me that they going to reimburse cab bill of Rs. 250 and take cab and pick the car from kamalanagar.

I was not ok to pick car from that long as we know in Bangalore going 15 KM and coming back it kills 2 hs of our time. But still I went there, since i did not make any alternative arrangement and my family along with my aged parents were waiting to go native.

Once I reach the destination by riding an hour, I was not able to locate the car, when I called back customer care they had told me that even this new car is not available, It was such a hassle for me, after multiple switch and I confirmed with call center before I start there, after traveling that long I have been told that car is not available. It was very frustrating for me. Where my family with aged parents was keep calling for me and no car was available.

I have asked customer care representative that I had to talk to next level, she told me that she will connect next level and kept call on hold for 51 minutes but did not connected to next level. Any customer care center can keep call on hold for 51 minutes?

Due all these hassle I had to book a rental car which cost me additional 2500 due to my urgency. When I asked Zoom car about who will bare all these they said they credit 500 to their Zoom App account which I can use in next trip.

With all these hassles I don't want to use Zoom car any more in my life time. I don't want any credit to Zoom App.

I would like to get compensation for traveling 30 KM back and fourth 2 hours of time and my additional expenditure 2500 (spent on immediate rental car book)

All these happened due to zoom car unprofessionalism.

Kindly assist me in this issue.

Hello Team
My mahindra kuv 100 RC no TS07HW2672 has been kept at kadapa location since 40 days. I am struggling badly & requested several times to zoom to return my car but no prompt response yet.

Please help me in this regard to claim my financial loss of approximately 1 lakh.

I will lodge an FIR also soon.

Hello Team,
My vehicle TS08HV3394 is misused since last 10 days & after repeated request also car is not yet returned to me . When I check I found car is kept at a residential complex without the key inside. Seems some fraud is happening. Already raised a ticket to zoomcar 973408 but seems they are very casual.

Will lodge an FIR against zoom tomorrow.
Please help me in the meantime

Hello Team,

I am not so sure why my name is blacklisted to book a car, I have not made any mistake with my last ride, the refund has given to me by Zoomcar without any charge, I have delivered car on time(I don’t see any feedback from you on the same) request you to please check my profile again active my account so that I can book a car

The car provided was extremely dirty on the outside and also in the interiors. one tyre had 5 punctures and I had to repair it. My travel plans got delayed by 5 hours as there was no one available in the morning to clean the car and to repair the flat tyre.
On return I had filled additional petrol.

While Zoom car charged me for toll gates instantly, it's been 5 days of follow up(Travel on 21st May, 2022) and none has responded on the refunds till date

I have booked my car 15 days before my trip starts a new car with less km driven new and price approx : 7380 rupees.
They suddenly changed my car with old damaged car which actual price is approx 5000 rupees. But they have charged me 6400 rupees . And when I ask them for refund one week before my trip start they told me we cannot refund your booking amount as you will have to pay cancellation charge and I will get my money back in 30 working days only in Zoomcar wallet not in my bank account. This is really making Customer suffer . I have called in Zoomcar for 10-15 times in a week but they even not respond. Every one has to understand the value of time of customer.
They betrayed me.

I tried calling zoomcar for past 4 days, the executive blocked my number

I have uploaded my DL for profile verification before 4 days still no response and i need to book car for urgent purpose so kindly help me on this.. I am feedup calling customer care till now no response

I had taken the car and returned before time and closed the ride and payed amount, it's been a year now and currently my zoomcar account says i am to pay RS 35laks on that silly ride now. What to do?

@zoomcar I am looking for profile verification. I uploaded all my documents. But it's still not approved
And I want to book car.
MAIL: [protected]@gmail.com

Hi,

My phone number is [protected] my email id is saranbabu.[protected]@gmail.com

I am in very emergency basis to rent a car in chennai, i have uploaded my documents 4 days back and still my documents are under review.

Could you please review and approve as soon as possible as it is an emergency.

I couldnt able to book a car or call your customer care.

Please do the needful at the earliest.
Thanks