Zoomcar Complaints & Reviews

Hi, i had booked a trip on 1st of jan and the owner on reaching the site refused to provide the car key, and we could not start the trip still it shows pending trip, so i request you to refund the amount paid 1700
car number : JH10CA5480
ID : JPS69DBNS...

I booked a swift diesel automatic from kochi on 30th December 2021 from morning to evening 11:30 and due to curfew in kerala I was asked by the delivery agent to give back the car by 9 and I returned the car by that time and couldn’t end the trip due to an app bug and they said they’ll send and email to zoomcar which they said they did and I was able to end the ride by next day morning and now zoomcar is asking me to pay 3458₹ extra...

Today at first I booked a Hyundai Eon and after the payment the booking did not get confirmed but my payment got debited from my account, and after that I again booked the same car from the 04:00 pm to 11:30pm and again paid the money and booking got confirmed. After that I reached the car's location but where the car was parked the gate of the garage was locked and after I called the car's owner he refused to handover me the key of the car...

Please verify my account soon..its urgent...

I am writing this complain here as I was informed by the zoom customer care team that this is no email ID for filing a complaint.

I have booked the Kwid Automatic car from zoom car and paid approx 31, 500 for appox. 9 days. We have been charged appox. 10, 000 extra for the season rush (as I could see the normal rental was appox. 20-22 thousand) and last min booking. However, the car provided was not as per expectation. It was...

My drop-off time for the car was 10 am so by that time i was ready to give back the car but the pickup executive was late by 2 hours and so the late fine is charged in my account. Hope to see the charges being waived off. Booking Id - JPS69D7TD...

Dear zoom car.

Yesterday I booked your vehicle in a very urgency as my wife was pregnant and we were going to hospital for scissor operation. But after booking I spent my 30 min nearby the car to search because car was covered and no one was available nearby. On sudden once I found the car but then no any handover person was available and them I was getting call from customer care to update my profile. Once the profile documents...

Hi, Zoomcar canceled my booking no JPS690010 at very last minute leaving me in a complete mess. Despite me calling and chasing the customer care asking about the status of the car I was only given a false promises that I will receive a call back but no one bothered to call even at once. I was kept in a queue for over 10 mins every time I called the customer care with no resolution. I was denied a manager call, all this wasted my time, my...

Zoomcar Booking : JPS6FK0G9

The customer service is a big scam in zoomcar because they dont responding to the custome who do not have a active booking that way they can escape to pay the refund money .
I have booked a car Including fuel for cost of 5101 and I got a discount of 700 so total cost is 4401 but i did not have the fuel in the vehicle at the time of pick up so i had fill the fule of rupees 2000 and excess...

ID: JPS69DDAO
Car details : Maruti Wagon R MT Petrol (MH03DG0585)
The booking was confirmed (at 19:45 on December 30 2021) for a 20:30 pickup on 30th December 2021 and the payment had been completed. I reached the pickup point given to us at 21:30 due to the traffic and the car was not there. One of your executives filed a complaint from my end and a call from the customer service was received, which was ultimately of no use,...

ID JPS69PU91
First, rs 500 was deducted for fastag without any confirmation from my paytm

Second, Rs 40+40=80 was paid by us for toll - one using paytm and one using cash (I have receipt). So why should I pay to zoom again?

Hence I request a refund of Rs 500+40+30=rs 580.
Please help on priority.

Regards,
Shivangi (booking under Name : Gaurav Sen)
Number - [protected]...

We have booked Zoom car for 19th Dec 2021 pickup time 7:30am (droped by Zoom driver) and returned the car on 22nd Dec 2021 drop time 4pm (picked up by zoom driver), way before the scheduled drop time. But the Zoom car guys did not close the booking in their app/website until 1am though they have picked up the car around 5pm. SO NOW EVERYDAY I RECEIVE A MAIL FROM ZoomCar SAYING [[[(Payment pending for Zoomcar Booking: JPS695XE5)]]] THAT THERE...

Today we had booked the car pick up from banglore airport, said car being Maruti Ciaz. Expecting a sedan car to be in a good condition but to our nightmare we received a completely unfit car with damaged parts and scratches and even missing parts. And also the pick up of the car is horrible and the AC cooling is sub standard. Inspite of all these problems the person who delivered the car said that they don't have any other car to provide....

I'd done a Booking for 30th December under booking id JPS69DYXH and paid rs 2600 in advance. When I went to pick up the car, the car was not at the specified location .I've searched for 2 hours and it's nowhere to be found. I tried to call the customer care and they are not responding at all. Worst experience ever...

Hi Team,

I have booked a Maruti Ertiga Hybrid car at pune (Railway Station) with below timings but the post booking i see the timings are wrongly shown.

Correct Timings : 1st Jan'22 9:30 AM - 3rd Jan'22 8:30 PM

Please check this and address this ASAP as I need to plan my other stuff once you correct my timings.

For your proof, I have taken a snippet of the browser (taken at the...

Zoomcar fine late fee charge penalty without any fault i want solve my issue urgent...

Booking JPS6954X. First got allotted Tiago Diesel KL07 CQ 2395 in which I immediately filled Rs.2200 fuel. After driving just 20 KM drive this car broke down and was given another same make Tiago Diesel car KL07 CQ 1675. How do I get refund of Rs.2200 for the fuel that I had filled in the first car which broke down? Not able to contact any customer care number. My account has got settled and there is no refund.

Thank you, br...

To,
Zoomcar India

Sub.- I didn't get the reimbursement till date .

I had booked a car from silliguri, West Bengal (booking id:- JPS695PQB) on 13/12/2021.

I had many complaints
1. The car got brokedown at Vikramshila bridge Bhagalpur 812005 at 11:40pm approx. That car was not started because the battery was dead with the help of locals and policemen they toe the car across the bridge,...

I am a regular user and made multiple bookings, but Zoomcar issued an incorrect outstanding on my completed trip, but the customer care couldn’t explain why that outstanding amount was added, they said it was a system mistake and I have to wait for 48 hrs to get it resolved. But I had to travel on the next day, so With my other mobile number I installed the app and booked the car, then verification team called and told me that they cannot...

Hi,

Booking id - JPS69STHQ and Car no - TS07UH0599

I have booked zoom car for 306 kms and l have not exceeded the kms limit but they have charged extra money for excess kilometres. Please look into the trip start and trip end odometer pictures

Thanks,
Sai Charan...