Zoomcar Complaints & Reviews

We had booked an zoom car yesterday and now as we reached the location to pick up the car and now the car is not available at location and they are saying we are not providing any service.we are really fed up as we had reached the destination with our bags and now as there is no good customer service please help us with proper support or we have to go for legal actions...

I have booked Scorpio from zoomcar on 9th Dec 2021 9:30 pm to 10th Dec 2021 9:30 pm for 144kms but drove only 65kms. Booking Id is JPS69YTXT. I have returned the vehicle in neat condition as one can see in the pictures which are taken after the End Trip. I see that Zoom car has charged me Rs.1000 towards Cleaning fee as there is no clear proof that the car is dirty. I request the consumer redressal authority to kindly resolve my issue....

JPS69P1B0 booking iam not getting my refund iam struggling a lot for this its totally mistake of zoomcar company no customer care number gets connected once the booking is end.
All 3 tyres including Stepney was damaged.
Reg num- [protected].
[protected]@gmail.com...

I have booked a Zoom car on 11.12.2021, chennai at 11.30 am, and paid Rs. 2015 advance. when i reached there car was not there after call customer care they said it was available 12 km away, and hence promised to refund the amount. but instead after 3 day they are asking 33552rs as penalty saying late return.
There is no option for customer to reach them through call or cancel by themselves, importantly 3 times the same day the customer...

I am being requested to pay ₹164 while there is a refund of ~₹5000 pending. Please resolve the issue. I am not able to reach you through call Center and there is not email response d available for addressing issues....

After booking a car asking profile approval and it takes very long time...

I have book a car using zoomcar amd made a payment and i got a massage says wait for a half hour for confirmation but its been 8 hour still confirmation is not done i want my money back...

I submitted this issue to the company twice and I got no solution. It shows an outstanding amount against my last booking (Booking no JPS69M76AJ)which is wrong. the excess kms are only[protected] = 169 total kms- 144 purchased kms = 25 excess kms × 14/km excess fee = Rs 350 due which I have to pay but company is asking for Rs756 excess km fee which is wrong calculation and Rs865 refuelling fees which is wrong too. I refuelled for 1500rs....

We was booked car from 10the Sept.2021 to 16th Sept.2021. In our Jpurney our car was breakdown. the car mechanical charges paid by us & as per customer service they told us we can refund money once your journey completed. same for Toll receipt.
from 20/09/2021 to till date we are waiting for refund....

Travelled from Kerala for 1 week vacation with two senior citizens parents, and my 2 toddler kids. Zoom car status showed car ready at paschal vihar delhi and traveled there and found out car is not there. Waited in the street for two hours with the kids and parents and found out previous person didn’t place the car. Zoom car customer care team responded very irresponsibly and didn’t provide any guidance on except saying they will give...

Respected sir madam

I have booked a zoomcar on 11th December for 70 KM... With booking ID JPS6950JO wagon R

I refueld it with petrol for 990 rupees only... Image attached

I had just driven it for 28 km only for my personal work

I returned the vehicle with almost full of the petrol showing proper petrol indicator double the value of which I had collected.

I had taken...

To whom so ever that it may concern.I had returned the veichle on time to Ashish from zoom car.It’s some misunderstanding on your part.Please work it out with your executive team and stop with these outstanding issues.The phone number of the zoom employe Ashish is +[protected].Speak with your employe and please get back to me.I have the pictures of the time when I have returned it your employee and the call details which can help you...

This is the worst company I have come across. I unfortunately signed up with zoom car to list my carin August till date the the device still exists in my car which is draining my battery life and my car is not starting. I called the customer care hundred times and I have till date not received any resolution from your side. Annoyed and dissatisfied with the way this company functions. I am going to file a case against you. Kindly share your...

Hi team
On 11th of December I had booked a vehicle of Maruti Suzuki swift at 10 AM and they delayed it and gave it to me at 11 AM. They clicked pictures of the vehicle and then handed it over. While delivering back the vehicle team says there is a damage done by me which is not at all true. I have the videos and pictures of the same and after requesting multiple times I still haven't received the amount and those people are calling...

Hi There,

My Name is Ashish Kumar. I registered my car in the zoom car host programme a month ago.

My car number is: DL3C CU 3654. The car is registered under my name.

I received a booking on 3rd december 2021 till 6th december 2021 my car was supposed to be at my parking spot at 11:00 PM on 6th december 2021. When my car didn't arrive at location I contacted zoom car customer support and asked...

Hi - I was a user of zoom car for a few years when I did not own car and since owning it, I have (obviously) not been using it.

However, I recently logged into zoomcar.com to book a self-drive vehicle in Dehradun, where I am travelling to in a week but couldn't because apparently I have been blacklisted.

Can this be resolved so I can make a booking? Or, provide some communication on the reason behind blacklisting?...

Hi Team,

When I had joined zoom car for the first time, I didn't have my own license so I had updated my friends DL on my zoomcar account. Now that I have got my own DL I would like to update my DL on the zoomcar application. Could you please allow to or give an option to update my DL on my zoomcar profile. Please find the attached details for your reference.

Name : Khateeb Ahmed
Registered Mobile No...

I want to escalate regarding Booking ID: JPS69PVNH. I took the car yesterday for which the keyring was very loose and ultimately the key got detached from the keyring somehow and got dropped off. I still had the keyring along with the car remote with me. After this, I called the customer care number several times and during each call they mentioned that I will get a call back from them in another 20-30 minutes. I waited along with my family...

Hi
This is in regards with the zoom car which was booked from 27 th November 2021 till 04 December 2021 .
Booking ID : JPS69W9XG
Registered Mobile Number : [protected]
Date of Birth : 13/01/1993
Email address : [protected]@gmail.com

The vehicle which was booked was Tata Tiago
( Fuel Excluded ) . The vehicle which was allotted was not periodically maintained at all .
Due to...

Hi Team,

I am reaching out regarding my booking of creta with the booking Id : JPS69PTZO. I received the car yesterday 12th December 2021 at Coimbatore airport and as soon as received the car I was totally disappointed about the vehicle. The vehicle was in a very bad state, not properly cleaned, stains everywhere and it was also a driving hazard since the horn was not working and the steering was not aligned to wheel. If the...