Zoomcar Complaints & Reviews

I recently had a booking with zoomcar. After completing the trip and locking the car I realised the very next day that I forgot my earphones in the car. I called zoomcar customer care and the executive promised me that they'll unlock once I reach there. I reached there the next day night and called customer care, I couldn't connect to an executive as there are no live bookings for my number. I put customer support mails to zoomcar but no response on my earphones. This is not the right way to deal with customers in lost and found. I was already irritated because of the service and condition of the car. This adds on top of it.

This is to inform you that we have booked a maruti Swift At diesel on 1st January 2022 from 5:00 pm to 11:00 pm, my booking I'd was JPS69D65A. The booking was made in the name of kayur jain, I have paid Rs 3681 and requested for a home delivery but at the time on making delivery when we called car executive, he refused without mentioning the cause and he didn't send the car to our location.
The contact details of car executive is as follows - [protected].Even after calling several times, he didn't answered the call.
I had word with your customer care executive and as per your database status showed for the ride is No show but that's not the case.

I have booked a car in Ahmedabad for which payment is made online but car not given by car agent

We booked a car on 31/12/2021 from 13:00 for 2 days i.e., till 01/01/2022. The app gave us a location of CDM Technologies and Solutions Pvt Ltd, Block A, Vishwakarma Colony, Pul Pehlad Pur, New Delhi and we went there and to our surprise we didn't find the car and moreover the customer service was not picking up our call. We waited there for 1.5 hours and after trying to contact the customer care more than 30 times, they picked up and apologised and told us that the car was not available there and we should go to House number 844, Sector 15A, Faridabad, Haryana to pick up another car. We thought that it was a onetime mistake and we gladly accepted their apology and went to the given location. Upon going there, the house owner told us that they didn't enlist any car for Zoomcar. We immediately contacted customer care and this time too they did't pick up at the first try, they picked up after nearly 15 tries. They apologised to us once again and gave us another location, which was 1.5 hours away from Faridabad. At this point we got really angry but the customer care executive didn't help us at all. We again went to the third location and there too we didn't find any car. At this point we lost all our hopes and just left. We paid nearly ₹5000 for the car but we didn't get the car. All our plans got delayed just because of their careless behaviour. So, I would like Zoomcar to kindly refund the said amount to our original payment method.

This mail is regarding my car booking on 30th December 2021. I had dropped car at the location on time at 12:58 am. But there was some technical issues in the car parking and location. We tried to call the customer care twice but got no response. Even the owner of the car came and tried to park the car but it was not working. Then the car owner said to go and leave the car.
This was a technical issue and not my fault. So i don't have any dues to pay to you regarding that. This is the image of the car meter. After trying for 20 to 25 minutes, the owner said to click the photo and leave because we were getting late.

Hi zoom car

You have cheated me. And first company I am having experience who do not make any call on customer service after an issue and not even revert on any mailed or online complaints.
This I am raising to you 3 rd time via online and 5 time via mail.
But you are not taking it serious.

Now let me inform have you investigated the issue on my first booking from my registered number [protected], In which you cheated to me.
You have done a fraud with me. So if you are not going to refund my money which I haven't used. So let me inform once then I will start my own way.

We booked a car with Zoomcar with a home delivery option to visit around Bangalore as my brother was returning from the United States on a vacation.

After getting a confirmation email the car has been delivered we went to search for the car below. After searching the parking lot and nearby are for 2 hours, when I call them, they say that the car was never delivered due to bad condition of the car. We were never arranged a new car by Zoomcar. Also, it has been over 7 days now, but we haven't received a refund from them. Neither am I able to reach the Zoomcar customer service.

Hi, i had booked a trip on 1st of jan and the owner on reaching the site refused to provide the car key, and we could not start the trip still it shows pending trip, so i request you to refund the amount paid 1700
car number : JH10CA5480
ID : JPS69DBNS

I booked a swift diesel automatic from kochi on 30th December 2021 from morning to evening 11:30 and due to curfew in kerala I was asked by the delivery agent to give back the car by 9 and I returned the car by that time and couldn’t end the trip due to an app bug and they said they’ll send and email to zoomcar which they said they did and I was able to end the ride by next day morning and now zoomcar is asking me to pay 3458₹ extra as a late fee how can I resolve this I tried contacting the customer care no one’s picking up

Today at first I booked a Hyundai Eon and after the payment the booking did not get confirmed but my payment got debited from my account, and after that I again booked the same car from the 04:00 pm to 11:30pm and again paid the money and booking got confirmed. After that I reached the car's location but where the car was parked the gate of the garage was locked and after I called the car's owner he refused to handover me the key of the car and ended the call. I want both of the payments to be refunded.
I am attaching both of the screenshots below. Please look into the matter and do the needful at the earliest and refund the amount as soon as possible.

Thanks and Regards.

Please verify my account soon..its urgent

I am writing this complain here as I was informed by the zoom customer care team that this is no email ID for filing a complaint.

I have booked the Kwid Automatic car from zoom car and paid approx 31, 500 for appox. 9 days. We have been charged appox. 10, 000 extra for the season rush (as I could see the normal rental was appox. 20-22 thousand) and last min booking. However, the car provided was not as per expectation. It was very disappointing.

This was my first zoom car experience and I would like to share the harrassment, mental torture and worst experience of my life which definately ruined my holidays.

- I have booked the car for 24th Dec at 10:30pm, I checked the app in the morning and it shows car not available. Thereby, I called zoom car customer care team and they confirmed that car will be ready and you can leave for pickup centre i.e. Taramani Railway station Chennai
- I didn't had the exact pickup location in the app so I have used the Google map and there was no zoom car centre at the Google location
- Now, I was standing at the middle of the road with 3 luggage
- I called zoom car customer care again and seek for the pickup location and customer care team asked me to wait for 5 min as Car is not available, I explained the situation and asked him to transfer the call to either Senior or personal responsible for delivery but he didn't. I refused to disconnect the call unless my problem got resolved then he asked me to hold the line then he disconnected.
- I called zoom car customer care team again and again and everyone was asking me to wait for 5 min and they arranging for a call back.
- I was standing in the middle of the road for almost 30-40 min but I didn't get any resolution and later they asked me to pick a manual car but when I insist for automatic car they said you can pick up the automatic car from Vellacherry which was another half an hour from the location. Zoom car customer care team confirmed that I will be reimbursed for the cab expenses
- I went to car location and then I was unable to open the car through the app. I again called customer car to help me out for the same
- Please note that zoom car claim to be a company a "premium" car rental company, I was expecting a good clean and smooth car but I got something different than my expectation. Following are key things found in the car and it was beyond my expectations:
a. Car was not cleaned at all
b. Car seats had stains and there was dust all over the place
c. It was smelling a lot
d. Someone's face mask was hanging at the frond seat
e. Car didn't seemed like a sanitised car
f. Car pick up and break was not upto the mark
g. Car engine was not smooth at all

I had to take another vehicle at pondicherry because car was not upto the mark which cost me additional 12k approx.
I have been charged INR 31k for this harrassment and because of this I was late for my Christmas Eve for which I paid 10k per night approx. Zoom car experience cost me mental trauma for which I have paid 50k approx.

Also, the fast tag was not working so had to pay the double tax amount, though the zoom car customer care team upon inquiry of the same mentioned that they would reimburse half of the taxes paid.

One more thing to mention here that I have used the car for only drive from Chennai to pondicherry and back because the car was really not good and was very disappointing.

Now, I would want to understand from you that how would you compensate me for such trauma. Zoom car didn't deliver it's promise at any single point and charged for this bizzare experience.

I would like to receive a compensation for such harassment and inconvenience.

I am unable to attach the photos and can share on email, if required

My drop-off time for the car was 10 am so by that time i was ready to give back the car but the pickup executive was late by 2 hours and so the late fine is charged in my account. Hope to see the charges being waived off. Booking Id - JPS69D7TD

Dear zoom car.

Yesterday I booked your vehicle in a very urgency as my wife was pregnant and we were going to hospital for scissor operation. But after booking I spent my 30 min nearby the car to search because car was covered and no one was available nearby. On sudden once I found the car but then no any handover person was available and them I was getting call from customer care to update my profile. Once the profile documents has been updated and a tab button (unlock the car and start trip) by mistake that key pressed. And then I tried to contact with your customer care but no body took bothered to pick the call. Hence at last due to emergency I went back and waited to raise complaint afterward. So yesterday I raised mail and also called to csr and passed the issue to them.

Now today I am getting a text where zoom car is returning only 109 rupees as a refund.
It means openly you guys are cheating to customers.
Let me tell why I suppose to pay you single rupees.
I have not even touched the vehicle then you are deducted this amount. Do you ever tried to track any data.
Have you used your nevigation.
Have you tried to listen any query from my number. From yesterday to till now.
Have you tried to check mail for the raised complaint.
Have you bothered to call me back for understanding the issue which you haven't understood via mail Or call.

Now if you are not going to take prompt action against this complaint then provide me your superior mail id or contact number. Otherwise I suppose to take legal action against you.
I am having all the data with me booking the car to till my wives operations where you can see the urgency.
But I hope I will get help in this matter by today.
My Details are :
[protected]
[protected]@gmail.com

Hi, Zoomcar canceled my booking no JPS690010 at very last minute leaving me in a complete mess. Despite me calling and chasing the customer care asking about the status of the car I was only given a false promises that I will receive a call back but no one bothered to call even at once. I was kept in a queue for over 10 mins every time I called the customer care with no resolution. I was denied a manager call, all this wasted my time, my plans with family and an important life event which unfortunately we had to cancel because of all this mess created by Zoomcar. I want zoomcar to review their process and return not just my booking amount but of 3 times of it to compensate my loss. They not just denied my booking but also denied for any alternative car. They have my booking amount for over 10 days which I feel they don't have a right to keep and treat the customer so badly and putting them in a mess

Zoomcar Booking : JPS6FK0G9

The customer service is a big scam in zoomcar because they dont responding to the custome who do not have a active booking that way they can escape to pay the refund money .
I have booked a car Including fuel for cost of 5101 and I got a discount of 700 so total cost is 4401 but i did not have the fuel in the vehicle at the time of pick up so i had fill the fule of rupees 2000 and excess km fees is 1746 so i have made the total payment of rupees 6147 and but the total cost is 4147 and i have uploaded the fuel bill copy so that they refund my fuel bill but they are not responding to any customer .

ID: JPS69DDAO
Car details : Maruti Wagon R MT Petrol (MH03DG0585)
The booking was confirmed (at 19:45 on December 30 2021) for a 20:30 pickup on 30th December 2021 and the payment had been completed. I reached the pickup point given to us at 21:30 due to the traffic and the car was not there. One of your executives filed a complaint from my end and a call from the customer service was received, which was ultimately of no use, after 3 hours (at around 12am) of constant search and testing my patience, I was given the number of the owner who said that he had gotten no booking from your end. After 11.30pm, the customer care stopped responding to my calls, and no car was arranged for me. I have been trying your customer service number since the 31st morning but have no response. It is only fair that I get a fu refund of my booking amount which was ₹4284. Hoping that you will look into this matter ASAP.

ID JPS69PU91
First, rs 500 was deducted for fastag without any confirmation from my paytm

Second, Rs 40+40=80 was paid by us for toll - one using paytm and one using cash (I have receipt). So why should I pay to zoom again?

Hence I request a refund of Rs 500+40+30=rs 580.
Please help on priority.

Regards,
Shivangi (booking under Name : Gaurav Sen)
Number - [protected]

We have booked Zoom car for 19th Dec 2021 pickup time 7:30am (droped by Zoom driver) and returned the car on 22nd Dec 2021 drop time 4pm (picked up by zoom driver), way before the scheduled drop time. But the Zoom car guys did not close the booking in their app/website until 1am though they have picked up the car around 5pm. SO NOW EVERYDAY I RECEIVE A MAIL FROM ZoomCar SAYING [[[(Payment pending for Zoomcar Booking: JPS695XE5)]]] THAT THERE IS PAYMENT PENDING OF INR 1120.

CAN YOU PLEASE RESOLVE THIS

Today we had booked the car pick up from banglore airport, said car being Maruti Ciaz. Expecting a sedan car to be in a good condition but to our nightmare we received a completely unfit car with damaged parts and scratches and even missing parts. And also the pick up of the car is horrible and the AC cooling is sub standard. Inspite of all these problems the person who delivered the car said that they don't have any other car to provide. But as and when we commenced our journey the internal issues started to be shown. We have been calling the customer care for 6 hours and asking for a replacement but they constantly say we will receive a call back and we haven't yet been called back. My cell battery is draining and yet I haven't received any kind of revert. Very very very poor service infact Mychoice cars have better customer service then yours. Truly disappointed that being in a service industry there is no value of customer. We are here for a holiday and this is turning out into a headache and nightmare. This is not what is expected from zoom car and i will make sure I will escalate this matter further to higher management.

Regards
Nikunj Vakharia
[protected]/[protected]