Zoomcar Complaints & Reviews

I had recharged PayTM for FasTag usage in Zoomcar but that didn't work and also the money from Paytm is not refunded back. I had to also pay double toll money and Fasttag money both. Transaction ID is 9ef[protected]b-4ac2-ae77-d6905bcd4d01 for PayTM transaction....

Dear Team,

This email is regarding the horrible experience I have faced booking car through your company ( JPS695F29 - Kwid - KA02MN8963 - Trip Start - Yeshwanthpur on 15/12/2021).

I booked self drive rental car (Kwid) car through MakeMyTrip on 15 Dec to 19 Dec for Rs 7835. I started my trip with my wife 15 Dec 4o clock with car owner guidelines. The vehicle engine got completely stopped by 45 kms .we tried...

I have been blacklisted on zoomcar for no reason. I have been trying to reach out to the customer care. Everytime i get a call, they tell me they'll sort the matter out but nothing seems to be happening from their side.

Kindly look into the matter.

Regards,
Vedang Pradeep Phapale
vedang.[protected]@gmail.com...

This Is the first time Im Using Zoom Car And i had the worst experience. I was in Delhi Terminal 3 and I've opted for terminal pickup and the guy shows up an hour late and tells me in a arrogant way that zoom car customer care will refund your money back. I had to miss an urgent meet due to this and my whole schedule got disrupted. And there's no way i can reach the customer care, horrible. Bunch of goons are handling your zoom cars who have...

I have submitted my driving license and other required mandatory documents on 18th dec 2021. but still its in pending state. unable to reach customer care also.

Name Kamal J
email : [protected]@gmail.com
ph - [protected]

please resolve asap....

After my booking on 12th Dec I didn't end the trip inadvertently, so i called up customer care and asked to do so where executive girl said team will do it, then again I called second time to reconfirm that time there system was down.
Now they are showing Rs 5000 outstanding against my trip whereas I had delivered the car on time...
It is very hard to connect with their customer care...

Hello zoom car what is wrong with your company change your company name from zoom car to scam car its been 3 days i have been submitted my dl and aadhar still i didnt received any profile verification sms or mail from yourside i know its a new scam, when i will book the car without profile verification you will cancel my booking and my booking charges will be deducted and your company earned profit just by cancelling booking easy moneyyy....

Dear All,
I would like to put on records that ever since my car has been reported to be non-functional on[protected], I am struggling to get an update about the actual status of my car.
I have no visibility regarding the cause of damage, extent of damage, time it will take to repair and if repair is from an authorized Maruti service center or not etc.
When ever i called on customer care they hold the call for long and...

We have had a horrible start to our holiday thanks to Zoomcar. There are three points here. First, we have been delivered a car (Tata Hexa) with a broken speedometer, and it is fixed at 110 even when the car is not moving. This is absolutely not acceptable as we will never know if we are overspeeding and the fine and surcharges are another issue.
Second, whenever we have tried to call Zoomcar, the agents and the customer service have...

Hi this Mohammed khaja zaheruddin from Hyderabad I was on q trip to kolkata there in kolkata I took a zoomcar towards bakhali Beach and Henry Island it was seven seater Datsun go plus Mt my booking period was from 7am to 10pm my car broke down while we were exiting Henry Island around 530 it was a oil leakage and battery issue right at the spot I called zoom breakdown and accident line and they were very irresponsible to the called they put...

My booking ID was JPS6954H4.i had booked a car for a day between 18 Dec 21 to 19 Dec 21.the pick up location I selected was aerocity metro station.however I was given another pickup location at mahipalpur.still I went there as I needed the car.however, there was nobody at the location and nobody contacted me.i tried calling customer care from that location however could not get through anyone.it was a frustrating experience.over that full...

DL 14 cc 1998

The driver is drunk and misbehaving with individuals...

JPS691FCB

I am attaching the toll receipts where I had to pay double due to unavailability of Fast Tag on the car.
This is for the Booking ID JPS691FCB

Total paid in tolls: 170+100+120+100+250+250+120+170 = 1280
Actual toll: 640

Refund from tolls: 640

Please process the same as soon as possible.

All details shared over email, no response.
No...

Hi Team,

My booking ID is JPS695PNO.
This is regarding car booking made on 14 Dec 2021.
I am charged 333/- towards refuelling charges which are incorrect. I had called your executive at the start of the trip to unlock the car since I was not able to unlock and start the trip from the application. The executive entered incorrect details regarding fuel. The fuel at the end of the trip was more than that I had at...

Hi Team/ Sir,

This is Prabhakar.

I would like to raise a compliant against Zoom car, Bangalore.

I book a trip and scheduled a self drive car. I have traveled from Hyderabad to Bangalore via Flight. Once i reached bangalore ariport i was looking for the Car which i booked, unfortunately i could able to find any.
So called to zoom car customer care and got to know that the scheduled car was...

I had enrolled for Zoomcar Host program & my car was hired on 13.12.2021 from 09:30 pm Night till 14.12.2021, at 12:00 pm Noon.

The car has not yet returned back, & after following up several times I am being informed that the Car has met with an Accident, on 14.12.2021 late evening,

Then after I have not received any sort of concrete updates or whereabouts of my car, alternatively I am been told to registered...

I have uploaded my driving licence in zoom app a day back and it is not yet verified, so can you verify it as soon as possible as we urgently need to book a ride...

We had booked an zoom car yesterday and now as we reached the location to pick up the car and now the car is not available at location and they are saying we are not providing any service.we are really fed up as we had reached the destination with our bags and now as there is no good customer service please help us with proper support or we have to go for legal actions...

I have booked Scorpio from zoomcar on 9th Dec 2021 9:30 pm to 10th Dec 2021 9:30 pm for 144kms but drove only 65kms. Booking Id is JPS69YTXT. I have returned the vehicle in neat condition as one can see in the pictures which are taken after the End Trip. I see that Zoom car has charged me Rs.1000 towards Cleaning fee as there is no clear proof that the car is dirty. I request the consumer redressal authority to kindly resolve my issue....

JPS69P1B0 booking iam not getting my refund iam struggling a lot for this its totally mistake of zoomcar company no customer care number gets connected once the booking is end.
All 3 tyres including Stepney was damaged.
Reg num- [protected].
[protected]@gmail.com...